Our Client:
Our client is a global technology company operating a large‑scale digital platform used by millions of users worldwide. The organisation develops and manages high‑impact consumer and enterprise‑level digital products, supported by advanced data, automation, and content delivery capabilities.
Job Details:
Contract Duration: 12 Months
Location: Raffles Place
Working Hours: Monday – Friday, 10:00 AM – 7:00 PM
Job Descriptions:
Manage and resolve logistics-related complaint tickets within the internal ticketing system
Ensure timely and accurate closure of compensation-related cases
Identify opportunities to improve ticket resolution turnaround time and accuracy rates
Perform monthly reconciliation of compensation claims with logistics service providers
Collaborate with internal teams and external partners to resolve discrepancies
Job Requirements:
1–2 years of relevant working experience
Degree holder
Meticulous, organised, and eager to learn in a fast-paced environment
Proficient in Microsoft Excel
Prior experience in e-commerce customer service or logistics service providers is advantageous
Why Join Us?
Exposure to a leading social commerce ecosystem
Collaborative and fast-paced working environment
Opportunity to gain experience in regional e-commerce operations
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
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