1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1.     Ensure an uninterrupted supply of assignedproducts and countries with higher complexity or revenue by solving operationalsupply issues and steering the collaboration with external partners.

2.     Lead the organization through change initiativesrelated to supply planning, ensuring successful adoption of new processes andtools that align with DSO principles.

3.     Supply capabilities focus:-

·      Monitor inventory levels at affiliate locationsand ensure adherence to inventory targets and perform in-depth analysis toidentify trends and opportunities by developing and monitoring short termsupply plans in close collaboration with Country/Customer Stakeholders,Internal Packaging Sites and External Manufacturing.

·      Exception-based management of operational supplyissues, such as out of stock events or overstocking as well as support theprioritization and allocation in supply bottleneck situations.

·      Define and control required bridging stocklevels due to country-specific events.

·      Initiate and check customer master datamaintenance including consistent planning parameters for replenishmentprocesses.

·      Oversee inventory impacts of lifecycle events.

·      Develop and implement supply chain strategiesthat align with organizational goals, utilizing a visionary approach toanticipate market trends and drive innovation within the supply planningfunction.

4.     Change capabilities focus:- Responsible forplanning local re-packing activities of imported goods, local change managementand align with local regulatory.

·      Ensure GxP-compliance by managing productchanges according to supply needs and local regulatory requirements.

·      Ensure the execution of changes by assessingregulatory requirements, defining implementation strategy and workflow,assigning work packages to functions and scheduling due dates.

·      Adaption of implementation strategy,prioritization of work and escalation in case of deviations during the changeexecution.

·      Initiate and check material master datamaintenance including consistent planning parameters for replenishmentprocesses.

·      Coordinate with regulatory, commercial, marketaccess teams, demand planning and quality teams to develop a local or regionallaunch and lifecycle strategy.

·      Proactively collaborate with global counterpartsto develop a lifecycle strategy that minimizes local and regional registration,filing, and packaging costs.

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a Manager/ Senior Manager, Commercial Sales (Trucks) to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

• Oversee Sales of commercial vehicles for BYD Singapore.
• Assist in engaging and managing the distribution of comprehensive range of electric commercial vehicles in Singapore.
• Assist in defining market segments and devise marketing strategy and action plan.
• Prepare yearly target and sales plan (yearly & periodic forecast) for achieving Sales target.
• Liaison with BYD HQ commercial vehicles R&D & Production Team on products requirement, specifications, new products availability or upgrade for current products, including shipment and delivery schedule.
• Liaison with Authority & Distributors in the homologation of EV commercial vehicles.
• Maintain good rapport and communications with both customers and local government authorities to keep abreast of policies relating to EV commercial vehicles adoption in Singapore.

Job Requirements:

• Any Degree but preference would be given to Mechanical or Electrical Engineering background.
• Minimum 10 years’ experience in Sales, Operations or Project Management.
• Good communications skills.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Additional job description

As a program manager on the Supply Chain Operations team, you will be responsible for on time and predictable material supply operations to support network deployments across Google Global Networking's (GGN) network of data centers, and edge locations. You will collaborate closely with cross functional teams to facilitate developing end to end strategies that connect our demand, supply, inventory, data center labor and deployment planning. You will work with a truly cross-functional team of internal (capacity deployment team, supply planning, commodity management, data center labor, and logistics teams) and external (network installation vendors, and 3Ps) stakeholders to deliver optimal solutions to meet customer demand, and will lead prioritization and allocation decisions as needed.

This role requires an individual to leverage strategic and end to end thought leadership. Successful individuals in this role have strong delivery operations backgrounds while being expert communicators and leaders. They are comfortable with working independently, in ambiguous and complex environments. They also have the ability to handle multiple programs at the same time while being highly customer focused.

Qualifications

Job responsibilities

• Oversee the end-to-end order lifecycle, ensuring material delivery aligns with forecasted capacity and deployment schedules across network locations.
• Execute timely order placement and supply-demand balancing while proactively mitigating demand upsides and fulfillment risks for 90–180 day horizons.
• Lead supply-aware re-prioritization efforts with customers to navigate competing demands and ensure last-mile delivery remains off the critical path.
• Manage open order book reviews and cross-functional partnerships with global logistics and data center teams to guarantee on-time shipping and delivery.
• Identify root causes of operational bottlenecks, implement corrective actions, and track key metrics to ensure high-visibility performance in a fast-paced environment. Utilize ERP and planning tools (e.g., SAP, O9) for data-driven daily decision-making while driving workflows through collaborative stakeholders and vendor engagement.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a new product introduction (NPI) role.
• Experience in supply chain management, demand planning, supply planning fulfillment operations.
• Experience with data analysis (e.g., Sheets, SQL).

Preferred qualifications

• 5 years of experience in supply chain and program management across multiple disciplines, ideally in related technical/networking fields with global experience.
• 2 years of experience managing cross-functional or cross-team projects.
• Problem-solving skills, including modeling and presentation skills.
• Excellent organizational skills and program management capabilities.
• Excellent written and verbal communication skills.

Job Description

The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.

Order Management and Execution

• Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.
• Manage and handles order holds, backorders, allocation constraints, and delivery issues.
• Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)
  

Customer and Cross Functional Stakeholder Coordination

• Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.
• Act as escalation point for customer delivery issues and business-critical shipments
• Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders.
• Provide order visibility and backlog updates to support planning and execution decisions
  

Process / Continuous Improvement

• Drive continuous improvement in order management workflows, controls, and system utilization
• Standardize order management processes across regions or business units
• Lead or support transformation initiatives (ERP upgrades, automation, digital tools)
  

Reporting, Data and Analytics

• Analyze order patterns, backlog trends, and fulfillment risks
• Provide regular performance reports and insights to Global Operations Leadership
• Support forecasting accuracy and capacity planning through order visibility
• Execute order transactions in ERP systems (e.g. SAP)
  

Compliance and Process Governance

• Ensure compliance with trade, export controls, and internal policies
• Follow standard operating procedures and control requirements
• Participate in audits and process improvement initiatives
  

Team Leadership

• Lead, coach, and develop the order management team
• Set performance goals and conduct regular reviews
• Build strong customer focus and accountability culture
  

Qualifications

• Bachelors or Masters Degree or University Degree or equivalent.
• Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.
• Knowledge of global shipping, incoterms, and trade compliance
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability
• Ability to operate in fast-paced, regional, matrix environments
• Prior experience in SAP system is highly preferred.

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across millions of hotels and holiday properties, flights, and experiences worldwide.

About the Team

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Singapore and Malaysia identified as key growth markets, we are expanding our commercial team to capture this opportunity.

The Opportunity

As the Leader for Flights in Singapore and Malaysia, you will play a pivotal role in shaping Agoda's market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.

You will operate with end-to-end ownership of the Singapore and Malaysia market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda's commercial face in-market, working directly with C-level executives of our partners across Singapore, Malaysia, and China, supported by global teams across Product, Marketing, Finance, Legal, and more.

Key Responsibilities

• Set the strategy: define and execute market strategies for Singapore and Malaysia, while managing key airline partner relationships across the China market, balancing growth, profitability, and long-term competitive positioning
• Lead commercial negotiations: own pricing, availability, and commercial terms with airline partners across Singapore, Malaysia, and China to maximize Agoda's competitiveness
• Be the market voice: act as the go-to expert on Singapore and Malaysia aviation and online travel — including the China-based partners within scope — sharing insights with internal teams and shaping Agoda's product and growth strategy
• Deliver partner success: build deep, trusted executive-level relationships with suppliers across Singapore, Malaysia, and China, driving joint initiatives that enhance distribution, revenue, and customer experience
• Drive execution excellence: ensure partners' day-to-day needs are met by collaborating with Agoda's regional supply teams, operations, and product specialists
• Analyze and optimize: use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly
• Innovate at scale: conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth

Requirements

• 5+ years of experience in the Flights, OTA, or airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Singapore, Malaysia, and China markets highly preferred)
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution
• Commercial acumen with the ability to balance short-term results and long-term market building
• Strong executive presence and communication skills; able to manage complex conversations at senior levels
• Proficiency in English and Mandarin is required to manage partner relationships (in Singapore, Malaysia, and China markets) and communicate effectively across regional and global teams
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions

We welcome applications from Singaporeans, Singapore Permanent Residents, and candidates of all backgrounds who meet the job requirements. Agoda is an equal opportunity employer committed to a diverse and inclusive workplace.

Supply Chain Manager

Location: Yishun, Singapore
Working Hours: Monday to Friday, 8.30am – 5.30pm
Salary: Up to $7,000 Basic + Variable Bonus

Join an established organization supporting Singapore's healthcare sector through the distribution of essential medical products and solutions. We are looking for an experienced Supply Chain Manager to lead our Procurement and Logistics teams, drive operational excellence, and strengthen our end-to-end supply chain capabilities.

What You'll Be Doing

• Lead, mentor, and develop a team of approximately 30 employees across Procurement and Logistics functions.

• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

• Drive team engagement, capability development, and operational effectiveness.

• Oversee the full supply chain cycle, including procurement, inventory planning, warehousing, logistics, and distribution.

• Ensure smooth operational flow while balancing service levels, inventory availability, and cost efficiency.

• Develop and implement forecasting and planning strategies to support business growth and customer demands.

• Ensure adherence to safety standards, operational procedures, and regulatory requirements.

• Maintain compliance with GDPMDS and relevant industry regulations.

• Conduct regular reviews and audits to uphold operational excellence and risk management standards.

• Build and maintain strong relationships with suppliers, vendors, and logistics partners.

• Lead supplier negotiations to achieve optimal pricing, service levels, and contractual terms.

• Monitor supplier performance and implement improvement initiatives where required.

• Manage inventory levels to ensure product availability while minimizing excess stock and carrying costs.

• Oversee inventory accuracy, documentation, shipment tracking, and reporting processes.

• Implement best practices to improve inventory visibility and control.

• Analyze supply chain performance using KPIs and operational metrics.

• Identify opportunities for process optimization, cost reduction, and productivity enhancement.

• Drive automation and system improvement initiatives to strengthen operational efficiency.

What We're Looking For

• Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business, or a related discipline.

• 10 years of supply chain experience, including at least 3 years in a managerial capacity.

• Proven track record of managing teams of 20 or more employees across multiple supply chain functions.

• Strong knowledge of procurement, inventory management, warehousing, logistics, and distribution operations.

• Familiarity with GDPMDS, safety requirements, and regulatory compliance standards.

• Experience using supply chain management systems, Oracle NetSuite, and Microsoft Office applications.

• Candidates should be comfortable with hands-on operational involvement, including situations where lifting of heavier loads may be required.

Main Responsibilities

Procurement & Procure‑to‑Pay Management

• Manage end‑to‑end procurement activities for Capital, Spares, and Services.

• Execute and manage Procure‑to‑Pay (P2P) processes including delivery follow‑up, budgeting support, cash flow management, and invoice reconciliation.

• Ensure on‑time delivery (OTD) to support network capacity and operational requirements.

Supplier Relationship Management

• Act as the primary commercial point of contact for assigned site and network suppliers.

• Perform supplier commercial qualification to support the development of strategic suppliers.

• Maintain collaborative supplier relationships while proactively addressing performance, quality, delivery, and capability gaps.

• Ensure supplier compliance with Micron’s Code of Conduct and corporate social responsibility standards.

• Communicate supplier performance updates and key decisions to stakeholders at multiple organizational levels.

• Represent the voice of the supply base internally and the voice of Micron externally.

Localization & Supply Chain Resilience

• Drive execution of service and spares localization strategies to improve equipment uptime, response time, cost competitiveness, and supply chain resilience.

• Enable supplier capability development through localization and in‑country support initiatives.

Cost Optimization & Value Creation

• Identify and implement supplier‑related cost‑saving opportunities using data analytics and should‑cost models.

• Serve as a subject matter expert, sharing supplier and market insights with cross‑functional stakeholders.

• Support initiatives focused on total cost of ownership reduction, lead time improvement, and cash flow optimization.

Contracting & Negotiation

• Lead or participate in supplier negotiations for sustaining purchases, contract renewals, and extensions.

• Coordinate with Category Supplier Managers on global negotiations or lead local/regional RFQ and sourcing events.

• Develop and execute contract strategies; create, negotiate, monitor, and enforce contractual terms and conditions.

Supplier Performance Management

• Partner with Category teams to build a comprehensive, data‑driven view of supplier performance.

• Communicate site‑specific priorities and expectations to suppliers.

• Collaborate internally to define key performance metrics and monitor supplier performance to drive continuous improvement.

AI‑Enabled Continuous Improvement

• Lead or contribute to automation and AI‑enabled initiatives that improve process efficiency, productivity, and operational excellence.

• Drive simplification and standardization of procurement and supplier management processes.

Other Responsibilities

• Ensure compliance with company policies, procedures, and governance requirements.

• Provide input and recommendations to leadership on procurement strategies, processes, and policy improvements.

• Actively participate in cross‑functional teams and global projects involving Procurement, Engineering, Planning, Finance, and Legal.

Candidate Profile / Job Requirements

Minimum Required Qualifications

• Bachelor’s Degree or equivalent experience in:

• Engineering

• Supply Chain Management

• Or a related field of study

• Minimum 7 years of relevant experience in one or more of the following areas:

• Procurement / Purchasing

• Supply Chain

• Engineering

Must‑Have Technical Skills

• Strong knowledge of procurement, sourcing, and supplier management processes.

• Experience managing contracts, negotiations, and commercial terms.

• Data‑driven cost analysis and should‑cost modeling experience.

• Familiarity with Procure‑to‑Pay (P2P) processes and financial controls.

Must‑Have Soft Skills

• Strong analytical and problem‑solving skills.

• Effective communication and stakeholder influencing skills in a matrix organization.

• Ability to lead initiatives and drive outcomes without direct authority.

• Strong collaboration and relationship‑management capabilities.

• Ability to work independently and within global, cross‑functional teams.

• Strong written communication and storytelling skills, with experience preparing executive summaries and clear, concise reports for senior stakeholders.

Highly Desirable / Preferred

• Experience in managing greenfield startups in semiconductor manufacturing or high‑technology environments

• Exposure to automation, AI, ML‑driven analytics, process mining, or workflow orchestration.

• Demonstrated experience driving continuous improvement and operational excellence initiatives.

Values Alignment

• Embodies Micron’s core values:

• People – Respect, develop, and empower others

• Innovation – Drive continuous improvement and breakthrough thinking

• Tenacity – Demonstrate resilience and determination

• Collaboration – Build trust and foster teamwork

• Customer Focus – Deliver excellence and value

HonestAbove is Singapore's growing food logistics company, delivering fresh ingredients to restaurants, kopitiams, coffee shops, and food vendors across the island in the early-morning window (1 AM to 11 AM). We are seeking an experienced and hands-on Supply Chain Manager to lead our end-to-end food logistics operations and coordinate our early-morning driver fleet.

This role is ideal for a logistics professional who thrives in fast-paced, time-critical, food-grade operations and enjoys both strategic planning and operational execution.

KEY RESPONSIBILITIES

Supply Chain & Procurement (approx 40%)

- Manage end-to-end food ingredient supply chain from supplier sourcing to last-mile delivery

- Negotiate commercial terms with food suppliers and distributors

- Forecast demand based on client orders and seasonality

- Track inventory levels, manage stock rotation, and minimize wastage

- Monitor cold-chain integrity and food safety compliance

Dispatch & Fleet Operations (approx 40%)

- Plan and oversee daily delivery routes for the Class 3 driver fleet (both employees and independent contractors)

- Coordinate the early-morning shift (1 AM to 11 AM) operations directly from the warehouse

- Optimize trip sequencing to meet client delivery time windows

- Monitor driver performance, on-time delivery KPIs, and vehicle utilization

- Manage vehicle maintenance schedules, fuel and charging coordination, and incident response

People & Process Management (approx 15%)

- Lead and develop a team of 5 to 15 drivers (employees and independent contractors)

- Conduct driver onboarding, briefing, and performance reviews

- Establish standard operating procedures (SOPs) for dispatch, food handling, and reporting

- Liaise with HR on OPW (Occupational Progressive Wage) compliance, CPF filings, and Singapore Employment Act matters

Client & Stakeholder Management (approx 5%)

- Be the primary operational contact for key food vendor clients

- Resolve delivery issues, complaints, and emergency requests

- Identify upsell opportunities and report client feedback to management

REQUIREMENTS

Must-Have:

- Diploma or Degree in Supply Chain Management, Logistics, Business, or related field

- Minimum 5 years of supply chain or logistics management experience, preferably in food, FMCG, or last-mile delivery

- Strong understanding of Singapore food safety regulations (SFA), Land Transport Authority rules, and Class 3 commercial vehicle operations

- Proven experience managing a driver or dispatch team

- Excellent communication in English; Mandarin Chinese is highly preferred to coordinate with Mandarin-speaking drivers

- Ability and willingness to work the early-morning operational shift (occasional 12 AM to 8 AM presence required)

Good-to-Have:

- Experience with OPW (Occupational Progressive Wage) compliance for drivers

- Familiarity with route-optimization software (e.g. Onfleet, Routific, OptimoRoute)

- Background in cold-chain logistics

- Experience with HACCP or ISO 22000 food safety frameworks

- Prior experience with independent contractor (gig-economy) workforce models

WHAT WE OFFER

- Competitive salary: SGD 8,000 to 13,000 per month (commensurate with experience)

- Variable performance bonus (subject to company performance)

- Annual leave, sick leave, public holidays per Singapore Employment Act

- CPF (Employer and Employee) per statutory rates

- Work Injury Compensation Insurance (WICA) coverage

- Mobile phone allowance

- Career growth opportunity in a fast-growing food logistics company

ABOUT HONESTABOVE

HonestAbove Pte. Ltd. (UEN 202415853R) is a Singapore-incorporated food logistics company specializing in early-morning B2B food ingredient delivery. We service restaurants, kopitiams, coffee shops, and food vendors across Singapore, operating a Class 3 delivery fleet on a 1 AM to 11 AM operational window. We are committed to OPW-compliant employment practices, Singapore food safety standards, and providing reliable on-time delivery to our valued clients.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Position: Air Freight Manager
Salary: up to $7000
Working Day: 5.5 Days
Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat
Working Location: Alps Ave (nearest MRT Changi Airport)

Job Responsibilities:

• Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
• Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
• Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
• Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
• Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
• To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
• Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Qualifications & Requirements:

• Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
• Strong proficiency with all aspects of air import procedures. (local operations in singapore)

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Key Requirements

• 8–15 years of experience in supply chain operations (planning, logistics, procurement, warehousing, or regional operations)
• Proven record of driving operational improvements or transformation initiatives
• Strong stakeholder management across functions and customer-facing environments
• Hands-on experience with digital tools and practical application of AI in daily work

Operational & Gemba Mindset

• Deep understanding of real operations through site observation
• Identify bottlenecks and inefficiencies on the ground
• Translate operational insights into system- and process-level improvements

AI & Digital Application Mindset

• Strong interest and passion for applying AI in real operational contexts
• Practical use of AI, automation, analytics, or digital tools
• Ability to redesign workflows through automation and decision support

Business–AI Bridge (50/50 Capability)

• Operate effectively across both supply chain and AI/digital domains
• Translate business problems into structured workflows or AI use cases
• Use AI as a core tool to deliver measurable outcomes

Airfreight Forwarding Manager (Import CS)
Salary: $5,000 – $7,000
Working Hours: Mon - Fri: 9:00am - 5:30pm, Alternate Sat: 9:00am – 1:00pm
Location: Changi

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279