Job Purpose
· This role drives the development and successful implementation of a highly effective global sector product for DGF AFR.
· Collaborate with the Global Sector Product Head, Regional Airfreight Head, and Country Product Heads to align the sector product strategy for the region.
· Take ownership of market and sector knowledge, leading the sub-function for the sector product within DGF.
· Provide input and lead the implementation of the functional strategy to develop segment strategies and business plans.
· Enhance the performance of sector and industry management, supporting business growth objectives in accordance with industry and market needs, division strategy, objectives, and Group guidelines and policies.
· Own operation excellence deliverance by providing guidance to the country and stations teams.
Key Responsibilities
Sector Product Strategy:
· Define sector product strategy in alignment with the overall product strategy, objectives, and policies.
· Drive operational plans, measures, and budgets to achieve defined results for the sector.
· Execute and implement the sector strategy and roadmap in relevant geographies.
· Produce, coach, and develop global win plans for the sector community and opportunities.
Product Development:
· Identify key trends in the industry and collaborate with stakeholders to develop innovative solutions.
· Establish global sector-specific infrastructure and operations together with regional or country teams.
· Establish commercial and operational guidelines and processes to drive product growth & margins.
· Monitor competitor activities, develop segment strategies and business plans for the sector.
· Provide high-level advice within the sector and regions to counterparts globally.
· Stay updated with sector-specific regulations and standards and communicate any changes or updates to relevant teams.
Sector Business Development:
· Serve as the senior point of contact for sector-related customers or shipments within the community.
· Lead, organize, and control highly strategic business activities and product initiatives.
· Support business development, account management, and sales activities for the specific sector.
· Participate in business development opportunities, including QBR and RFQ activities, for the sector.
· Direct the development of marketing plans, determine research priorities, recommend sales channels, and provide direction for product promotion.
Operational Excellence:
· Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness within the sector.
· Foster a culture of continuous improvement and best practices sharing across the sector and industry management.
· Implement performance metrics and KPIs to monitor and measure operational performance, ensuring alignment with defined goals and objectives.
· Collaborate with cross-functional teams to streamline processes, optimize resources, and enhance overall operational performance.
· Identify and mitigate operational risks within the sector, ensuring compliance with industry regulations and standards.
Product Quality& Compliance:
· Develop and implement quality controls and compliance measures to ensure adherence to sector-specific regulations, standards, and guidelines.
· Establish and monitor processes and procedures to ensure product quality and consistency across the sector.
· Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.
· Collaborate with internal stakeholders to ensure that sector operations meet all applicable compliance requirements.
· Provide guidance and support to the sector in maintaining a high level of quality and compliance in all operations
Qualifications & Key Requirements
- Bachelor’s Degree or equivalent
- Minimum of 8 years of experience in forwarding and/or sector-related companies.
- Extensive experience collaborating with global, regional, and country organizations to successfully implement solutions.
- Proven track record of achieving sector growth in terms of revenue and gross profit.
- Ability to navigate and excel in a matrix organization structure.
- In-depth knowledge and experience in freight forwarding and the logistics industry.
- Strong understanding of logistics infrastructure and service providers.
- Expertise in the sector industry, with a deep understanding of its dynamics and operational requirements.
- Demonstrated customer facing sales capabilities and a solid track record in the sector industry.
- Strong project management skills, with the ability to successfully lead and execute projects.
- Excellent knowledge of main markets and local regulations related to sector commodities.
- Fluent in English, with strong communication and language skills.
- Able to lead and manage teams of experts across multiple countries and from multiple cultures.
- Commercial and operational problem-solving mindset.
- Willingness to travel.
