Total 3 Manager level Quality Assurance / Control job vacancies

We are seeking a highly skilled and forward-thinking High-Level Control (HLC) / Operations Systems Manager to support mission-critical automated systems within a complex, high-availability operational environment.

This role plays a key part in ensuring the reliability, performance, and continuous improvement of real-time control systems that support large-scale operational flows in an airport environment, including baggage handling and related automation systems.

While experience in Baggage Handling Systems (BHS) is highly advantageous, we welcome candidates with strong backgrounds in industrial automation, mission-critical infrastructure, or large-scale control systems.

Key Responsibilities

1. System Operations & Reliability

• Manage and oversee operations and maintenance (O&M) contractors to ensure high availability and performance of high-level control systems.
• Ensure systems operate reliably in a 24/7 mission-critical environment.
• Monitor system health and proactively identify risks, performance degradation, and operational issues.

2. System Analysis & Improvement

• Analyse system and operational data to identify trends, risks, and improvement opportunities.
• Leverage analytics and monitoring tools to support performance optimisation.
• Drive continuous improvement initiatives for system stability, efficiency, and resilience.

3. Incident Management & Troubleshooting

• Diagnose and resolve network, software, and system issues in a timely manner.
• Lead root cause analysis for system incidents and implement preventive measures.
• Support operational continuity through effective incident response and recovery.

4. Projects & Technology Enhancement

• Lead and support system enhancement initiatives and technology upgrade projects.
• Manage end-of-life (EOL) and end-of-service (EOS) planning for hardware and software components.
• Define technical requirements, support procurement activities, and oversee vendor delivery.
• Participate in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).

5. Infrastructure, Network & Cybersecurity

• Ensure secure and stable operation of system networks and infrastructure.
• Work closely with cybersecurity teams and vendors to ensure compliance with security standards and regulatory requirements.
• Support implementation of cybersecurity controls and vulnerability management activities.
• Ensure adherence to ISO 27001 and critical infrastructure security practices.

6. Business Continuity & Risk Management

• Support and execute Business Continuity Plans (BCP) during system disruptions.
• Ensure minimal operational impact during incidents or system failures.
• Participate in risk assessments and resilience planning.

7. Stakeholder & Vendor Management

• Collaborate with internal stakeholders, vendors, and external partners.
• Manage the performance of outsourced maintenance and support providers.
• Ensure alignment between technical delivery and operational requirements

Requirements

Education & Experience

• Degree in Computer Science, Engineering, Information Technology, or related discipline.
• Minimum 5 years of experience managing enterprise IT infrastructure, industrial control systems, or mission-critical operational systems.
• Experience in airport systems, logistics automation, manufacturing control systems, or critical infrastructure environments is highly preferred.

Technical Skills

• Strong understanding of network infrastructure (TCP/IP, DNS, DHCP, VLANs, routing, switching).
• Experience with high-availability and resilient system architectures.
• Familiarity with system monitoring and performance management tools.
• Knowledge of industrial control concepts (SCADA, PLC, or equivalent systems) is a plus.
• Exposure to cybersecurity principles and compliance frameworks (e.g. ISO 27001, critical infrastructure standards).

Soft Skills

• Strong analytical and problem-solving capabilities.
• Ability to manage incidents under pressure in a 24/7 environment.
• Strong stakeholder and vendor management skills.
• Ability to manage multiple priorities and drive operational excellence.
• Good communication skills with both technical and non-technical stakeholders.

Candidates with experience in any of the following industries are encouraged to apply:

• Airport operations or baggage handling systems
• Logistics and warehouse automation
• Industrial automation and control systems
• Transportation systems (rail, ports, traffic systems)
• Data center or critical infrastructure operations

SUMMARY

We are looking for an experienced Operations Quality Project Manager to join our team. In this role, you will lead and drive medium to large-scale testing cycles, with direct impact on large-scale e-commerce platforms. You will work closely with cross-functional partners to ensure high-quality delivery across end-to-end customer journeys, while continuously improving testing processes and strategies.

DESCRIPTION

• Develop deep subject matter expertise across end-to-end (E2E) customer journeys, business processes, and supporting systems
• Partner with business and technical teams to understand solutions, and define comprehensive test strategies across use cases
• Lead functional tracks within a centralized testing function
• Manage, plan, and organise activities across validation planning and execution phases
• Collaborate with multiple testing partner teams to ensure seamless execution
• Drive alignment across teams to deliver successful testing outcomes
• Lead test resources and ensure effective execution of deliverables
• Provide inputs to enhance testing processes and drive continuous improvement

KEY REQUIREMENTS

• 7+ years of professional experience in a Quality role leading projects and initiatives
• Strong UAT, QC, or Quality experience within e-commerce, mobile, or retail organizations
• Strong technical, analytical, and problem-solving skills
• Proven experience leading cross-functional teams and building stakeholder relationships
• Experience working with globally distributed teams

PREFERRED SKILLS

• 5+ years of experience working with complex, integrated systems
• Experience with AI-driven quality validation techniques and automation
• Ability to identify risks proactively and drive resolutions
• Strong facilitation, negotiation, and conflict resolution skills
• Passion for innovation and continuous improvement

EDUCATION & CERTIFICATIONS

• Bachelor’s degree or equivalent, preferably in a technical field
• PMP or Project Management certification is a plus
• Relevant quality certifications such as ISTQB are advantageous

We regret to inform that only shortlisted candidates will be notified.

EA Registration No.: Melvin Chua Han Wei, R24123531

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Role Summary and Key Responsibilities

The Senior Manager, Effective Problem Solving (EPS) is accountable and responsible for multiple enterprise critical initiatives:

• System Level Process Owner (SLPO) for the EPS QMS Process
  Serve as the SLPO for Micron’s Effective Problem Solving (EPS) process.  This role is accountable for its effectiveness, compliance, and continual improvement across the global Micron network inclusive of all manufacturing and non-manufacturing processes, products and services. In addition, this role is audited both internally and externally and provides key support for customer audits.

• Owner of the Global Quality Escalation Process
  Own and govern the global Quality Escalation process to ensure significant quality events are escalated to executive leadership in a timely manner, minimizing impact to customers and the supply chain. This includes close partnership with Supply Chain, Customer Quality Engineering (CQE), Quality and Reliability Assurance (QRA), Various Engineering functions and manufacturing sites to ensure that issues are getting the right level of attention required for fast resolution.

• Operational Excellence (OE) Big Rock Program Leadership
  Serve as the owner and primary driver of the Operational Excellence Big Rock, a global program sponsored by key leadership to focus on reducing operational errors. The role requires a strong strategic and data driven approach, the ability to engage multiple manufacturing and nonmanufacturing stakeholders to drive systemic, cross functional improvements.

• Global Team Leadership
  Lead and develop a global team of six engineers responsible for key facets of the EPS process.  These include Material Review Board (MRB), Return Material Authorization (RMA), and Nonconforming Material standards and business process governance.

• AI Enabled Problem Solving Transformation
  You will define and drive the EPS AI roadmap. This includes: establishing a clear EPS AI vision and roadmap for AI solutions, prioritizing and delivering high value AI use cases. Establish strong cross functional collaboration with EPS stakeholders and partner teams for integration and resourcing.  You should have a strong desire for AI capability and knowledge and be able to drive an AI driven problem-solving process in Micron.

Required Competencies:
This role requires a leader who can own enterprise level outcomes, exercise sound judgment under pressure, and drive systemic improvement through influence, data, and disciplined execution

• Enterprise Ownership & Accountability - Demonstrates strong end-to-end ownership for global processes, with the maturity to serve as SLPO and primary HQ auditee for EPS.

• Sound Judgment & Executive Presence - Exercises strong business judgment under pressure, with the ability to assess risk, engage stakeholders for escalation assessment, and engage executives with clarity and credibility.

• Strategic, Data‑Driven Change Leader – Manages portfolio of changes using data to drive prioritization, track progress, and demonstrate value.

• Influence Without Authority - Builds alignment and drives action across global teams and manufacturing sites.

• Systems Thinker & Problem‑Solving Leader - Thinks systemically across manufacturing, supply chain, and design environments; drives teams beyond containment to true root cause and prevention.

• Digital & AI‑Forward Mindset - Curious, pragmatic, and disciplined in driving AI‑enabled problem solving focusing on business value from executable solutions.

• People Leader & Capability Builder - Develops and leads a global team, setting clear expectations, building depth and succession, and maintaining high standards.

• Clear Communicator - Communicates complex issues clearly to executives, auditors, and customers with confidence and accuracy.

Required Qualifications

• Bachelor’s degree in Engineering, Quality, or related discipline.

• 10+ years of experience in Quality, Manufacturing, Engineering, Supply Chain or Operations

• Strong hands-on experience with problem solving and driving large global programs

• Proven people leadership experience (manager-of-managers or senior IC leadership)

Preferred Qualifications

• Experience in semiconductor manufacturing or complex global operations

• Strong executive communication and stakeholder management skills

• Track record of driving systemic, sustainable high impact improvements (not just event closure)

• Track record of managing conflicting priorities across multiple stakeholder groups

• Experienced in defining and prioritizing AI roadmaps, defining AI requirements, and driving solutions