Location: Singapore (Suntec Area)
Position Type: Full-Time / Permanent
Job Summary
We are seeking a high-energy, detail-oriented Event Operations Manager to lead the planning and execution of all private and public events within our premium Chinese restaurant and live music venue. This role is responsible for the "full lifecycle" of an event—from the initial guest inquiry and menu customization to the physical setup and "on-the-day" floor management. You will ensure that every celebration, whether a corporate banquet, a wedding, or a live performance night, is executed with precision and flair.
Key Responsibilities
Event Planning & Execution: Act as the primary point of contact for event organizers. Coordinate all logistics, including floor plans, specialized menus, and run-of-sheets.
Sales & Revenue: Handle event inquiries, conduct site tours, and prepare quotations. Work toward monthly event sales targets.
On-Site Coordination: Lead the service team during events to ensure timing is perfect.
Stakeholder Liaison: Bridge the communication between the Head Chef (for custom menus), the AV Content Manager (for visuals/music), and the Maintenance Manager (for specific layout needs).
Post-Event Management: Conduct post-event briefings, manage final billing/invoicing, and gather guest feedback for continuous improvement.
Ad Hoc Tasks & Flexible Support
In a fast-paced hospitality environment, the Event Operations Manager is a versatile leader who assists in broader business areas:
HR & Manpower Allocation: Work with the Assistant Operations Manager to hire and train temporary banquet staff or "Part-timers" for large-scale events.
Marketing Support: Assist in creating "event packages" and promotional materials for festive seasons.
Technical Assistance: Provide basic support for KTV or stage equipment setup if the specialized AV team is occupied.
Compliance & Safety: Ensure that all event setups (especially those involving stage props or high-capacity crowds) comply with SFA food safety and SCDF fire safety regulations.
Floor Duty: During non-event periods, assist in general restaurant floor management to maintain high service standards for walk-in diners.
Requirements
Experience: 3–5 years of experience in event management or banquet operations within the F&B or hospitality sector.
Technical Proficiency: Comfortable using Event Management Software, POS systems, and basic Microsoft Office (Excel for budgeting/tracking).
Languages: Fluent in Mandarin. This is essential for communicating with a wide range of clients and coordinating with traditional kitchen staff.
Soft Skills: Exceptional multitasking abilities, strong negotiation skills, and the ability to remain "graceful under pressure" during live events.
Schedule: Willingness to work flexible hours, including late nights, weekends, and public holidays, depending on the event calendar.
