Total 4,562 Others job vacancies

The Opportunity

At Moët Hennessy, We Don't Just Create Exceptional Experiences – We Live Them. 

For generations, our 27 Maisons, including Dom Pérignon, Veuve Clicquot, and Hennessy, have defined luxury. Now, it's your turn. Imagine a career fueled by passion and creativity, where you redefine what's possible. We seek individuals who thrive in collaborative environments, sharing our love for craftsmanship, elegance, and integrity. We celebrate diversity and the pursuit of excellence. 

We're thrilled to announce the opening for General Manager reporting to Managing Director, SEA . As the General Manager, Singapore, you will spearhead our domestic business, driving desirability for our unparalleled portfolio of brands. You will set the strategic direction for the market, prioritize the most impactful operational initiatives, and deliver sustainable, profitable growth while empowering the commercial team to achieve ambitious objectives. As a core member of the SEA Executive Committee, you will partner with key stakeholders to advance corporate initiatives, strengthen talent capabilities, elevate operational excellence, and foster a robust corporate culture. 

Strategic Leadership and Commercial Performance Management

• Develop and execute bold commercial strategies in APAC to maximize opportunities and align with company objectives.
• Identify and cultivate new business opportunities, sales channels, and Route-To-Consumer (RTC) strategies for sustained business performance and market growth.
• Collaborate with Commercial, Customer Marketing, and Brand Marketing teams for impactful, culturally relevant activations that enhance brand equity.
• Manage sales budget dynamically, adapting to market and competitive shifts.
• Own P&L and drive commercial performance across revenue, margins, profitability, and cost management , with an understanding of commercial drivers in APAC context.
• Partner with Finance to track profit, margin, pricing, and key metrics, translating insights into decisive commercial actions.
• Own KPI performance, forecast accuracy, demand planning, and channel development (DSO, Volume, NSI, FTT, A&P investment, visibility, stock levels), ensuring timely and accurate Management Reporting.
• Spearhead digital transformation for Singapore's Sales and Customer Marketing teams, advancing Future Commerce capabilities and continuous commercial improvement.

Stakeholder Relationship Management

• Cultivate effective relationships with distributors, wholesalers, retailers, government agencies, and other external bodies, fostering collaboration and mutual benefit.
• Serve as MH's senior ambassador in Singapore, representing the company and its brands at events and gatherings.
• Forge meaningful connections with key influencers and opinion leaders in the luxury wine and spirits sector to drive brand visibility and advocacy.
• Build collaborative relationships with regional teams and Maison for a unified approach to strategic goals and market opportunities.

Team Leadership & Development:

• Inspire and lead a high-performing and diverse team of commercially astute professionals, empowering them to exceed sales targets through innovation and collaboration.
• Provide decisive commercial leadership, setting ambitious expectations and fostering accountability and ownership in achieving business objectives.
• Provide transformative leadership, mentorship, and guidance, fostering a positive and inclusive environment where team members contribute their unique talents.
• Establish a culture of innovation and continuous improvement, encouraging the team to challenge the status quo, experiment with new ideas, and learn from both successes and failures.

We are looking for unique and amazing talent. Join us if you have…

• Proven track record of at least 10+ years in senior leadership roles within the alcoholic beverage industry, with a strong focus on luxury brands.
• Significant experience operating within the  Asia Pacific region.
• Exceptional strategic thinking, analytical skills, and business acumen honed over years in establishing a winning strategy in a competitive market environment.
• Excellent leadership capabilities, communication finesse, and interpersonal skills, complemented by a strong executive presence, to inspire, motivate, and guide teams towards achieving common goals.
• Proven ability to drive organizational transformation and change management initiatives, showcasing experience in leading large-scale strategic shifts.
• Demonstrated ability as a cultural carrier, adept at fostering organizational culture that promotes innovation, diversity, and inclusivity, with a strong understanding of cultural relevancy in business practices and team management within the Asian context.
• Fluency in English language is essential

The Change Manager will be responsible for planning, coordinating, documenting, and governing all application migration-related changes throughout the migration program. The role ensures compliance with the client’s Change Management process and acts as the primary liaison for change approvals and CAB (Change Advisory Board) presentations. Backup Incident Manager.

Key Responsibilities

• Plan, document, and manage migration-related changes across applications and environments.
• Coordinate with technical SMEs, project managers, infrastructure teams, and client stakeholders to gather required implementation details.
• Prepare and submit change requests in accordance with client Change Management policies and timelines.
• Present changes during CAB meetings alongside technical SMEs and address implementation or risk-related queries.
• Maintain a centralized change schedule and ensure proper sequencing of migration activities.
• Conduct impact assessments, risk evaluations, rollback planning, and implementation readiness reviews.
• Track change approvals, implementation outcomes, and post-change validation activities.
• Ensure all migration activities are fully documented and auditable.
• Support cutover planning and readiness activities during migration windows.
• Provide backup support for Incident Management activities during peak post-migration periods.

Required Skills & Experience

• Strong understanding of ITIL Change Management processes and governance.
• Experience managing infrastructure or application migration changes in enterprise environments.
• Familiarity with CAB processes, risk management, and change documentation standards.
• Strong stakeholder management and communication skills.
• Ability to coordinate across multiple technical and business teams.
• Experience with ITSM tools such as ServiceNow or equivalent.
• Strong organizational and documentation skills.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Experience supporting large-scale migration or transformation programs.
• Ability to work in high-pressure migration and cutover environments.

The General Manager (GM) is responsible for the overall management, performance, profitability, and sustainability of SWiZ Technologies. Reporting directly to the Board of Directors, the GM serves as the operational leader of the company and is accountable for ensuring that all business functions operate effectively, efficiently, and in compliance with applicable regulations, company policies, and strategic objectives.

The GM will oversee all departments, managers, and overseas operations, ensuring alignment across the organization while driving business growth, operational excellence, service quality, and financial performance.

The role requires strong leadership, commercial acumen, governance oversight, and the ability to transform strategic direction into measurable business outcomes.

Key Responsibilities

1. Business Leadership & Profitability

• Lead the company towards sustainable growth and profitability.
• Develop and execute business plans aligned with the strategic direction set by the Board of Directors.
• Monitor company performance against revenue, profitability, operational, and service objectives.
• Identify opportunities to improve margins, operational efficiency, and service delivery.
• Establish and monitor key performance indicators (KPIs) across all departments.
• Ensure resources areallocated effectively to maximize business outcomes.

2. Strategic Growth & Business Development

• Drive growth of existing services and business offerings.
• Identify opportunities to strengthen, improve, and expand current service portfolios.
• Evaluate market trends, customer requirements, and industry developments.
• Work with department heads to develop new services and business initiatives.
• Build strategic partnerships that contribute to business growth.
• Support long-term business sustainability and competitive positioning.

3. Operational Management

• Oversee daily operations across all business functions.
• Ensure all departments operate efficiently and effectively.
• Coordinate activities between technical and non-technical teams.
• Ensure operational consistency across Singapore and overseas operations.
• Resolve operational challenges and remove organizational bottlenecks.
• Drive continual improvement initiatives throughout the organization.

4. Governance, Compliance & Risk Management

• Ensure compliance with all applicable laws, regulations, contractual obligations, and company policies.
• Maintain strong corporate governance practices across the organization.
• Ensure compliance with cybersecurity, data protection, and information security requirements.
• Oversee risk management activities and business continuity planning.
• Ensure audit findings, compliance requirements, and management actions are properly addressed.
• Promote a culture of accountability, integrity, and ethical conduct.

5. Process, SOP & Quality Management

• Establish, maintain, and continuously improve company-wide Standard Operating Procedures (SOPs).
• Ensure all critical business processes are documented and regularly reviewed.
• Oversee both technical and non-technical process frameworks.
• Ensure consistency in service delivery and operational execution.
• Drive process standardization and operational maturity across the organization.
• Promote continual improvement and quality management practices.

6. Leadership & People Management

• Provide leadership, direction, and accountability to all managers.
• Act as the primary reporting line for: Operations Manager | Technical Managers | Business Development Managers Administrative Managers | Overseas Managers | Any future departmental heads
• Ensure managers are aligned with company goals and performance expectations.
• Build a high-performance culture focused on accountability, ownership, and results.
• Support leadership development and succession planning.

7. Overseas Operations Management

• Oversee all overseas personnel, managers, and operational functions.
• Ensure overseas operations remain aligned with company objectives and standards.
• Establish effective communication and reporting structures between overseas teams and Singapore headquarters.
• Monitor overseas performance, service quality, compliance, and resource utilization.
• Ensure consistent implementation of company policies and procedures across all locations.

8. Financial Oversight

• Manage company budgets, forecasts, and financial performance.
• Monitor revenue, profitability, cash flow, and operational expenditures.
• Ensure financial discipline throughout the organization.
• Review financial reports and recommend corrective actions where necessary.
• Work with theDirectors and finance function on budgeting and strategic planning.

9. Reporting & Board Engagement

• Report directly to the Board of Directors.
• Translate Board directives into operational plans and execution strategies.
• Provide regular updates on business performance, risks, opportunities, and strategic initiatives.
• Present recommendations to support informed decision-making by the Board.
• Escalate significant operational, financial, or compliance matters when required.

Authority

The General Manager is authorized to:

• Direct and manage all operational activities of the company.
• Issue operational directives to managers and department heads.
• Approve operational improvements and process changes within delegated authority.
• Recommend strategic initiatives, investments, and organizational changes to the Board.
• Represent the company in business discussions, partnerships, and operational matters as delegated by the Board.

Key Performance Indicators (KPIs)

Performance may be measured through:

• Revenue growth
• Gross profit and net profit targets
• Operational efficiency metrics
• Customer retention and satisfaction
• Service quality and SLA achievement
• Compliance and audit outcomes
• Process maturity and SOP implementation
• Team performance and retention
• Successful launch and growth of new services
• Strategic initiative execution

Preferred Qualifications & Experience

• Degree in Business Management, Operations Management, Engineering, Information Technology, or related field.
• Minimum 10 years of management experience with at least 5 years in a senior leadership role.
• Experience leading multi-disciplinary teams across technical and non-technical functions.
• Strong commercial, operational, and financial management capabilities.
• Experience managing distributed or overseas teams.
• Demonstrated track record in business growth, profitability improvement, and operational transformation.
• Strong understanding of governance, risk management, compliance, and business continuity practices.
• Experience within Managed Services, Technology Services, Cybersecurity, Consulting, or related industries will be advantageous.

Success Profile

The ideal candidate is a business leader who can:

• Turn strategy into execution.
• Drive profitability and sustainable growth.
• Build structure, discipline, and accountability.
• Strengthen existing services while identifying future opportunities.
• Ensure operational excellence across all functions.
• Lead managers effectively across multiple locations.
• Establish scalable processes and governance frameworks.
• Position the company for long-term growth and resilience.

About the Role

We are seeking a capable IT professional to take charge of day-to-day IT operations and staff support, while also working across IT governance, policy, and digital and AI initiatives.

This contract role is suited for someone with several years of IT experience, who is comfortable being hands-on while taking on a broader role in strengthening how IT is managed, governed, and improved across the organisation. You will work alongside our outsourced IT service provider in a lean, fast-moving organisation, with opportunities to develop and strengthen these areas over time.

Job Duties & Responsibilities

1. IT Operations & End-User Support

• Provide day-to-day IT support to staff, including AV setup for meetings, events and board meetings. Oversee onboarding and offboarding of IT accounts and equipment, and manage the IT asset inventory, including phased replacement of ageing devices.

2. Vendor & Project Management

• Manage the outsourced IT service provider and hold them to agreed service standards, and coordinate contract renewals. Manage IT projects through to delivery. Oversee the security of IT infrastructure and coordinate responses to IT security incidents. Routine and overflow technical support is delivered through the service provider, with this role providing oversight and escalation.

3. IT Governance & Policy

• Maintain Business China's IT governance framework and IT policies. Manage data protection and retention practices in line with Personal Protection Data Act (PDPA), and support internal and external IT-related audits. Develop and improve IT processes and policies as the organisation's needs evolve.

4. Digital & AI Enablement

• Identify opportunities to improve productivity through better use of digital tools, including AI. Lead small-scale pilots, including AI use cases, and help ready the organisation's systems and data for new tools. Support staff in adopting these tools in their work.

5. Business Partnering

• Engage departments to understand their needs and translate these into practical IT solutions. Serve as the in-house point of contact between staff and the outsourced service provider(s).

Qualifications and Requirements

1. Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. However, this is not a must.

2. Minimally 3 –5 years of experience in similar roles

3. Strong grasp of IT security frameworks, infrastructure components, and data protection regulations. Familiarity with Personal Protection Data Act (PDPA) is advantageous, but not a must.

4. Experience working with outsourced IT vendors and managing IT service contracts

5. Proficiency in Microsoft 365, including administration and productivity tools

6. Comfort exploring and applying new digital and AI tools in a workplace setting

7. Knowledge of IT asset management and inventory tracking

8. Excellent troubleshooting abilities and AV setup skills

9. Independent, takes initiative, and effective communication skills

10. Singapore Citizens and PRs are strongly encouraged to apply.

Overall store management: Responsible for formulating the daily business hours, service procedures and standard operating procedures of the salon, ensuring efficient operation of all processes.

Environment and equipment: Maintain the overall environmental hygiene of the store, supervise the disinfection and hygiene of hairdressing tools, and ensure that the salon meets health and safety standards.

Appointment scheduling: Optimize the front desk appointment system, reasonably allocate the schedules of hairdressers, and increase customer occupancy rate and turnover rate.

Membership management: Maintain the relationship with VIP customers, handle customer complaints and disputes, and ensure customer satisfaction and repeat purchase rate.

Marketing promotion: Plan in-store promotional activities, or conduct online promotion and brand publicity in combination with social media and local life platforms.

Expand customer sources: Analyze competing products in the surrounding market and consumer demands, actively develop new customers, and expand the brand influence of the salon.

58 RECRUITMENT PTE. LTD. 19C9772 67026282

Job Description & Requirements

· Assist Project Manager on project matters.

· Coordinate with subcontractors, supervisors and clients on site matters.

· Execute, monitor and ensure the project completed on time.

· Maintain work quality according to specification and requirement.

· Check drawing for accuracy and completeness for construction.

· Maintain inspection records of works, materials and all completed works.

· Implement cost control measures to meet project budget.

· Ensure the site operations comply with project quality plan, environmental and occupational safety and health.

· Ad-hoc duties as assigned by superior(s).

About Sembcorp

• Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.

Join Sembcorp Specialised Construction

• Sembcorp Specialised Construction, a wholly-owned subsidiary of Sembcorp Industries, provides design and build services with an in-house multidisciplinary consultancy. Specialising in building, civil engineering, and infrastructure projects, we deliver innovative and efficient solutions to meet the evolving needs of the industry.

Purpose and Scope

• The Principal Contracts Engineer leads the contractual and cost management functions across construction projects within the built environment. This role is responsible for developing procurement strategies, overseeing contract administration, and ensuring financial governance throughout the project lifecycle. The manager provides expert advice on contractual risks, negotiates with stakeholders, and ensures compliance with legal, regulatory, and commercial standards to support successful project delivery and value optimization.

Responsibilities

• Work with Client and/or in-house multi-disciplinary consultant team to cover full range of consultancy QS scope; including but not limited to feasibility studies, preliminary estimates, cost advice, budget review and control, formulate contract packages, pre-tender estimate, tender/contract documentation, tender evaluation and recommendation 
• Manage the financial & contractual of all projects from pre-tender to post contract phases including quantities, variations, cost estimates, monthly claims, final accounts etc
• Work closely with Project Manager in preparing monthly updated project costing
• Prepare project budgeting and costing reports
• Responsible in cost estimating, quantity take off, claims preparation, variations and final accounts.
• Review of contracts, prepare tender & contract documentations, tender analyses & reporting, measurement etc
• Any other relevant duties as assigned 

Requirements

• Degree in Building/ Construction Management/ Quantity Surveying or its equivalent
• Experience Minimum 5 years
• Well versed in various form of contracts such as PSSCOC, SIA and FIDIC as well as other international form of contracts
• Familiar with CostX is an advantage
• Strong communication skills  
• Due to the sensitivity of projects and job, only Singaporeans will be considered.

Our Culture at Sembcorp

At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition. 

We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.

Join us in making a real impact!

Job Description & Requirements

Responsibilities

• Responsible for the supervision of Assistant Manager and Baristas.
• Maintain a standard of quality, service, product, and cleanliness.
• Enforce standard operating procedures.
• Maintain a profitable and reputable outlet.

Requirements

• Minimum O Level / N Level /ITE
• Minimum 3 years of F&B managerial experience
• Good interpersonal and communication skills
• Able to manage multiple priorities in a fast-paced work environment
• Proficient in Microsoft Office software
• Able to commit to 6 days work week

We are searching for an experienced Commodity Risk Manager to join our Macro and Relative Value Risk Team based in Singapore, Hong Kong, or Dubai.

The Commodity Risk Manager will be responsible for helping to drive the risk management framework of the firm’s commodity portfolios, ensuring robust risk controls, and driving initiatives to manage and mitigate risks effectively.

The ideal candidate will have a background in commodity trading or risk management, strong analytics skills, and the ability to communicate effectively with stakeholders across the organization to operate effectively within a fast-paced, complex trading environment.

Responsibilities:

·       Report to the Head of Macro Risk and work closely with Portfolio Managers, Quants and Developers to improve the quantification of various sources of risk.

·       Perform independent risk assessment and monitoring of traded positions via macroeconomics analysis, PnL analysis, tools such as VaR, Stress Testing, and ongoing engagement with the business.

·       Collaborate closely with PortfolioManagers to review strategy performance, portfolio construction, market developments, positioning, and risk deployment.

·       Maintain a forward outlook on markets and event risk.

·       Calibrate and monitor VaR, stress scenarios, exposures, and other risk guidelines. Engage with Portfolio Managers regarding breaches or exceptions and escalate to senior management, where appropriate

·       Work closely with technology groups to design/prototype new risk capabilities and improve modelling/analysis tools used by the Risk Department.

Requirements:

·       5+ years of relevant experience in investment risk management and analysis, with practical exposure to commodity risk management.

·       Direct experience in Commodity strategies– with exposures to both financial and physical markets a plus.

·       In-depth knowledge of Derivatives and Risk Management metrics.

·       Strong communication skills (strong written and verbal communication skills in English) and negotiation skills are essential for effectively conveying complex ideas to senior management and portfolio managers.

·       Excellent knowledge of financial market instruments and market drivers/dynamics.

·       Strong analytical skills and attention to details.

·       Proficiency in SQL, Python, and other risk management tools.

·       An Advanced degree in Mathematics, Statistics, Business or Finance is preferred.

Purpose

The role is responsible for providing business analyst support to Joint Managing Director. This role relies on extensive experience in financial analyst and judgment to plan and accomplish goals and performs a variety of tasks.

Role Description

• Analyze & prepare management summaries on competition / peers financial results & business strategies.
• Benchmark competition - business performances
• Analyze domestic & global trends in auto, financial services & housing business
• Analyse engaging domestic & global economic trends
• Assess changes in regulatory landscape, political & economic factors which will affect our business directly (or) indirectly
• Actively support new business activity where required
• Regular assessment & updates of key industry developments
• Assist in the preparation of business plans, reports, budgets and forecasts
• Assist management in defining and implementing corporate strategies.
• Advice management in developing business planning and forecasting techniques

Requirement

• The ideal candidate should possess a Bachelor's degree in Engineering (BE) and an MBA from a well-recognized institution
• 10 to 15 years of total relevant experience including a successful track record of developing and implementing financial modeling and analysis, competitive analysis with strong understanding of macro & micro economic fundamentals
• Financially astute business leader with sound decision making, strategic acumen, process improvement and analytical problem-solving capabilities
• Strong executive presence and previous experience relating to key customers and articulating company direction, plans and approach, both in one-on-one environments and presenting to larger groups
• Ability to think strategically and communicate effectively with all levels of management, with the capability to guide, educate and influence the thinking of senior decision makers
• Demonstrated ability to work with ambiguity and complex strategic analysis projects
• Should have experience & exposure across industry, especially focusing on consumer sector
• Should have interest in technology & tech trends

Responsibility

• Assisting the site manager in running day to day operations.

• Participate in new projects planning/go-live

• Ensuring operations not failing KPIs set out by clients

• Communication between internal and external stakeholders

• Attending internal and external business meetings

• To ensure smooth and efficient flow of all inbound and outbound shipment.

• To ensure cleanliness/housekeeping / tidiness of warehouse, warehouse equipment is kept in good order/conditions

• Any ad-hoc task assigned

• Always adhering to warehouse safety to avoid any personal injury / property damage

Requirement:

• Possess a Diploma with 5 years' experience in managing warehouse.

• Excellent People management

• Strong Willed with good command of English to converse with local/overseas client

• Willing to be 'hands on' by assisting operations when required

• Knowledge of WMS is a must

• Forklift license is an added advantage

• Excellent knowledge on Micosoft office applications especially Excel and Powerpoi

The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.

Key Responsibilities

• Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
• Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
• Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
• Monitor incident progress and ensure timely updates are communicated until closure.
• Maintain incident logs, action trackers, and status reporting dashboards.
• Escalate critical issues appropriately to ensure service restoration within agreed timelines.
• Coordinate root cause analysis and post-incident review activities.
• Provide regular operational updates to project leadership and stakeholders.
• Support stabilization activities during hypercare periods following migration.
• Provide backup support for Change Management activities during heavy pre-migration periods.

Required Skills & Experience

• Strong understanding of ITIL Incident Management processes.
• Experience managing incidents in enterprise IT or migration environments.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to manage high-severity incidents under pressure.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Experience supporting migration cutovers or large-scale infrastructure/application transitions.

Knowledge of operationalsupport and service restoration processes

Job Purpose

Steer complex EPC/EPCM projects through all phases—front‑end engineering (FEED), detailed design, procurement, construction and commissioning—while safeguarding schedule, budget and quality.

Key Accountabilities

1. Project Planning & Mobilization

• Lead development of FEED deliverables: Basis of Design, PEP (Project Execution Plan), PSSR (Pre‑Start Safety Review).
• Establish WBS, RACI matrix and master schedule (integrated across design, procurement, site).
• Onboard consultants, vendors and key subcontractors; ensure contract terms align with scope and risk allocation.

2. Execution & Performance Monitoring

• Coordinate internal and external interfaces: technical disciplines, construction, logistics, client teams.
• Chair weekly progress meetings, oversee action‑item closure, track Earned Value and schedule variance.
• Manage budget forecasting: monthly cost‑to‑complete, estimate at completion (EAC) and change‑order management.

3. Quality, HSE & Compliance

• Verify that QA/QC plans, inspection and test plans (ITPs) and non‑conformance reports (NCRs) are implemented.
• Monitor HSE KPIs to ensure site compliance with Permit‑to‑Work and WSH regulations.

4. Stakeholder & Client Management

• Serve as primary client interface: attend design reviews, variation meetings and management of change (MOC) workshops.
• Maintain high client satisfaction (≥ 8/10), manage expectations and resolve escalations

Qualifications & Experience

• B.Eng or BSc in Engineering/Construction Management; PMP or equivalent certification preferred.
• 10+ years in EPC/EPCM project delivery with at least 3 years as lead PM on multi‑discipline projects.
• Hands‑on experience in FEED, HAZOP (Hazard and Operability study) facilitation and commissioning.

Core Competencies

• Robust planning & scheduling skills (MS Project).
• Analytical mindset with strong commercial and contractual awareness.
• Highly effective communicator, adept at building cross‑functional alignment.
• Negotiate scope changes and manage high-stakes client communication.

Guest Relations Manager will be responsible for effectively and efficiently manage guestand customer inquiries and ensure all guests are recognized and welcomed anddeliver the highest possible standards of service and being pro-active inmaintaining and/or improving turnover.

Day to day Responsibilities:

• Responsible for the entireGuest Relations department procedures and processes.
• Ensure that Guest Relationdepartment are working aligned with established procedures and processes tosustain consistency.
• To ensure all telephonecalls are handled politely, timely and efficiently. Ascertaining and accuratelymeeting the caller’s needs.
• Ensure consistentcommunication from the department to the Manager on duty. In that all customerrequests and feedback are responded to promptly and efficiently.
• Ensure constant deliveryof excellent customer service
• Increase repeat businessthrough relationship building and interaction.
• Actively seekopportunities to increase revenue.
• Understand the competitivemarketplace through analysis of trends and data and build strategic approach tomanage trends.
• To communicate and trackreservations and special requests made by the guests, coordinating with therelevant departments head to ensure seamless execution
• Responsible on daily tasksof Hostess/Host and Reservation.
• Responsible for the dailytable reservations & allocations.
• Review booked reservationsand arrival reports daily.
• Ensure smoothcommunication in regard to bookings and occupancy.
• Performs other dutiespertinent to this job as assigned.

Technical Skills

• Strong computer literacy,particularly in Microsoft Office and Windows applications.
• Experience with restaurantPOS systems, reservation platforms, and operational managementsystems.

Knowledge, Skills, andExperience

• Minimum 3 - 4 years ofsimilar experience within a high-end, high-volume restaurant bar or luxuryhospitality environment.
• Prior experience in SevenRooms system will be an added advantage
• Fluent in English andexcellent communication and management skills
• Excellent planning and budgetary skills
• Good business awarenessincluding external markets and competitor positions
• Prior experience in nightlife or high-volume restaurants
• Able to work in fast-paced environments and require to commit to shifts that extend up to midnight and weekends.