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Job Summary

The Operations Lead will drive operational excellence by overseeing the intersection of talent acquisition, client billing/invoicing, and day-to-day service delivery. This role ensures high-quality service delivery, accurate financial processing, and efficient recruitment scaling to meet company goals. The ideal candidate is a hands-on leader who can improve processes, manage stakeholders, and lead a team in a fast-paced environment.

Key Responsibilities

1. Operational Leadership & Strategy

• Day-to-Day Operations: Manage daily operations, implementing workflows to ensure efficiency and compliance with company standards.
• Process Improvement: Identify bottlenecks in current operations (recruitment or billing) and process enhancements.
• Performance Metrics: Establish KPIs to monitor operational health, including recruitment velocity and billing accuracy, using data to drive decisions.
• Incident Management: Handle operational incidents and escalations, facilitating root cause analysis and resolution.

2. Recruitment & Talent Operations

• Hiring Strategy: Lead recruitment efforts, focusing on high-volume hiring (e.g., servicing operations) and aligning hiring with capacity needs.
• Onboarding: Oversee the end-to-end recruitment process, from sourcing and screening to onboarding, ensuring a high-quality candidate experience.

3. Billing & Financial Operations

• Billing Management: Oversee the accuracy and timeliness of billing, invoicing, and accounts receivable, specifically managing high-volume transactions.
• Collections Support: Coordinate with finance to follow up on outstanding payments and resolve billing queries.
• Contract Management: Manage vendor or client contracts, ensuring service delivery aligns with contractual obligations. 

As the Director, Portfolio Management, you will report directly to the Head of Global Portfolio Management, where you will manage end-to-end the JV NAV2 (India) and SG1 (S-REIT asset in Singapore). You will leverage your experience to assist with a variety of financial and operational responsibilities covering the end-to-end asset cycle. You will act as a business partner to increase the profitability of the assets, liaising with sales, operations, finance and legal.

Key Responsibilities

• Oversight of NAV2 and SG1 assets – point of contact for all matters related to these assets.
• Work with REIT Manager and Joint Venture partner, Business case team / FP&A team and other functions (sales, power management, operation, accounting, etc) to generate the required baseline for decision-making to utilize for the benchmarking and tracking of asset performance against IPO or other budgets. Understanding and challenging the underlying assumptions that impact this required baseline will be fundamental when providing oversight for assigned assets.
• Track monthly performance (asset level P&L), initiate and lead meetings per asset under consideration, establish regular asset evaluation, monitor Improvement plan execution.
• Responsible for monthly performance pack generation, analysis and submission to REIT manager and JV partner (SG1 and NAV2).
• Work closely with the Finance, Procurement, Sales, Product and Operations teams along with other relevant NTT GDC asset/project stakeholders to facilitate the value generation at asset level (e.g. higher customer pricing, lower opex costs, better capex spend visibility, reduced vacancy.)
• Working with Sales, Product and other key stakeholders, managing and optimizing rent and lease reviews with a focus of either tracking to the asset’s planned performance or implementing an improvement plan to get the assets back on track. Aspects of this may include understanding the asset’s client mix, calculating the margin expected from current leases, and communicating the impact of leasing decisions (inducements, base price, annual hikes, duration).
• Ensure compliance with S-REIT and JV rules around authorization, management of deadlines and other required matters within property management agreements.
• Give data driven recommendation based on the best-case studies [internal and external] in asset operations and drive the implementation of them to all other relevant assets.
• Performs other duties as assigned.

Knowledge & Attributes

• Proven record in Finance, background in reporting, accounting, forecasting & budgeting with a tendency to act as a ‘business partner’.
• Demonstrated experience in commercial real estate infrastructure investment / data centers or asset management with an understanding of the factors influencing asset performance.
• Understanding of the business of Real Estate (and ideally data centers, data center operations, design & engineering, pre-sales/sales) and a strong analytical skillset to apply that understanding. An understanding of machinery & equipment is a distinct advantage when collaborating with the operations team and communicating asset specific nuances which may impact performance.
• Proven track record of working in internal and external cross-cultural and/or cross-functional project teams with the ability to conduct and prepare comprehensive and detailed data analysis and actionable output reports for stakeholders.
• Ability to manipulate large data sets using advanced excel functions for extracting strategic insight.
• Strategic thinking individual with structured and target oriented approach
• Demonstrated skills in leadership, management, and collaboration
• Outstanding relationship-builder, both internally and externally
• Ability to work in multinational and interdisciplinary teams
• Technical mind-set with commercial acumen
• Problem solver with a “can do” attitude
• Ability to maintain own continual professional development
• Effective communication skills, including the ability to present and communicate to internal and external stakeholders.
• Proficient in English.
• Proficiency in additional languages may be advantageous where relevant to business needs.

Academic Qualifications & Certifications

• A bachelor’s degree in economics, finance or degrees in other fields with relevant transferable skills and experience.
• A master’s in finance or similar professional qualification such as CAIA/ACCA/CPA is a plus.
• Advanced skills in MS Excel and competent in the use of software products including Microsoft Word, PowerPoint, and PowerBI.
• Previous supervisory or leadership experience preferred
• PMP certification and/or Lean Six Sigma (Green/Black belt) certification preferred

Required Experience

• 7–10 years of relevant financial portfolio management experience

Other Requirements

• Travel may be required up to 10% of the time.