Role and Responsibilities
•        Design, configure, and implement Jira ITSM forms
•        Develop and maintain custom workflows, business rules and groovy scripts
•        Implement ITIL-aligned processes for incident, problem, change, request and CMDB
•        Collaborate with stakeholders to translate functional requirements into effective technical designs
•        Develop and maintain Ansible playbook for infrastructure automation
•        Build REST API integrations with internal systems to enable seamless end-to-end automation
•        Support platform upgrades, patch management, and ensure optimal performance and availability
Requirements / Qualifications
•        Diploma/Degree in computer science or related IT discipline, or equivalent experience
•        ITIL v3/v4 certification or equivalent experience in IT service management
•        Openness to feedback and a commitment to continuous learning and skill development
•        Efficient knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
•        Familiarity with programming/scripting such as Python, PowerShell, or Bash
•        Understanding of Agile methodologies
•        Good written and verbal communication skills for effective user engagement
•        Good analytical and problem-solving skills to address technical challenges
•        Experience in cross-functional teams or projects is advantageous
•        Familiarity with AWS Cloud is a plus but not mandatory