GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)

Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Guest Services Executive is responsible in playing a vital role in meeting and exceeding guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The Guest Services Executive reports to the Front Office Manager.

As Guest Services Executive, you will be responsible for the following duties:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.
• Manage room control, monitor availability and efficient release of rooms for arrival guests.
• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Identify guests for meet and greet from the arrival and departure reports.
• Handling cashiering duties.
• Monitor major group movement and coordinate with the various departments.
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Attend scheduled meetings.
• Well-versed with Mandarin Oriental Hotel Group goals and information.
• Attends to guests with regards to general inquires, request and complaints.
• Meet and greet all the guests upon their arrival and /or departure.
• Extensively collect and gather all feedbacks from guests.
• Conduct Courtesy calls to guests during the course of their stays.
• Assist in VIP check in.
• Assist in major group movements.
• Perform any other duties as assigned by Superior.

As Guest Services Executive, we expect from you:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Job summaryMeet and exceed guest expectations, provide efficient and courteous service in accordance with Legendary Quality Experiences.

Key selling points

• Exciting career opportunities
• Birthday gift voucher and leave
• Complimentary night stays in other Mandarin Oriental Hotels

Location: Shenton Way, Singapore

Duration: July 2026 – October2026 (possible extension till November 2026)

Salary Range: SGD $4,500 –$5,000

Job Type: Contract – Maternity Cover

About the Role
A leading maritime and shipping company in Singapore is seeking a dedicated HSE Officer to join its HSEQ & Audit Division on a temporary basis, covering maternity leave. This role is vital in ensuring compliance with health, safety, environment, and quality (HSEQ) standards across vessel operations.

Key Responsibilities

• Plan and coordinate audits and inspections (internal, external, and industry-related).
• Manage vessel certifications and documentation in PAL/OCIMF systems.
• Handle daily operations including SIRE inspections, PSC/FSI reports, and KPI submissions.
• Liaise with vessels, auditors, and external parties to ensure smooth scheduling and compliance.
• Administer special projects such as PAL/MOLLNG libraries and communication matrices.
• Support management reviews and industry reporting requirements.
• Provide backup support to other officers when required.

Requirements

• Prior experience in HSEQ, audit, or vessel operations preferred.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and deadlines independently.
• Familiarity with PAL, OCIMF, and industry compliance standards is an advantage.

Interested applicants, please email your resume to lilian@juhlerprofessionals.com.sg

Tan Li Lian

EA 01C3135

Reg R1100465

Job Responsibilities

• Financial Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Accounts Receivable/Payable: Assist in managing accounts receivable and payable, including issuing invoices, processing payments, and reconciling accounts.
• Bank Reconciliation: Assist in reconciling bank statements with general ledger balances.
• Assistance in Financial Reporting: Assist in preparing financial reports and statements as required.
• Compliance Support: Assist in ensuring compliance with accounting policies, procedures, and regulations.
• Documentation: Maintain organized and accurate financial records and documentation.
• Assist in banking matters
• Other ad-hoc finance-related matters

Requirements

• Candidates must possess at least a professional certificate (e.g. LCCI) in accounting.
• Minimum 3 years’ experience in accounts position
• Prior Experience in F&B industry is required.
• Proficient in Excel

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Main Job Scope as per below :

- Working closely with the Sales Team

- Liaise with Principals and Suppliers

- Liaise with forwarding & Transport Companies

- Liaise with Project sites for timely delivery

- Plan each project site delivery

- Prepare DO

- Liaise with warehouse Colleagues

- Ensure stock availability etc

Company Overview

Hand International Pte. Ltd. is a Leading Enterprise Digital Transformation Solutions Provider. Our mission is to help businesses develop closed-loop processes by putting strategies and technologies in place to automate business process to improve efficiencies and increased revenue.

We are listed on Shenzhen stock exchange:(300170-Hand) with a valuation of $12 billion. We have successfully implemented more than 30,000 software implementations with top vendors like SAP, Oracle and even have very own Intellectual Property with more than 10,000 employees worldwide.

Responsibilities

• Manage full-spectrum accounting operations including accounts payable, accounts receivable, and bank reconciliations to maintain accurate financial records
• Prepare timely periodic financial statements and conduct variance analysis to inform business decisions
• Execute month-end and year-end closing processes efficiently to ensure accurate and compliant financial reporting
• Ensure compliance with local accounting standards and regulatory requirements
• Coordinate financial operations for Hong Kong entities, including liaising with external auditors and preparing statutory documentation
• Oversee billing operations by reviewing quotations and issuing invoices for Singapore and Hong Kong entities
• Handle end-to-end accounting functions for India accounts, including transaction processing, reconciliation, and financial reporting
• Process employee expense claims in accordance with company reimbursement policies
• Prepare and submit GST filings accurately and on time

Required competencies and certifications

• Proficient in Microsoft Excel at an advanced level to generate various financial reports
• Proficient in English and Mandarin to communicate effectively with overseas counterparts, especially in China

Preferred competencies and qualifications

• At least 5 years of relevant working experience in accounting or finance
• Hand-on knowledge of SAP software is an advantage
• Ability to manage multiple tasks and solve problems independently
• Ability to meet tight deadlines while maintaining accuracy and quality

SINGAPORE – Executive – Community  

The Executive Centre (TEC) is a premium flexible workspace provider, opened its doors in Hong Kong in 1994 and has over 260+ Centres in 38 cities and 15 markets*. TEC caters to professionals and industry leaders. TEC has a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East and Australia.  

 
Each Executive Centre offers a prestigious address with the advanced infrastructure to meet the needs of its Members.  

Privately owned and headquartered in Hong Kong, TEC provides Private, Shared Workspaces, Business Services, and Meetings & Events facilities to suit its client’s business’ needs.  

Come and join us in our TEC team!  

Goals and Objectives 

Illustrate The Executive Centre’s core values of putting our members first, going above and beyond, and striving to create a connected culture. Work alongside the respective city and centre teams strive to achieve our mission of facilitating the growth of ambitious businesses through high-end service, seamlessly operated workspaces, unparalleled insights from a global member network and experiences that elevate corporate culture to achieve the following: 

Community Engagement, Member Satisfaction & Event Management  

1. Communicate and work closely with local teams and members to ensure the highest level of member satisfaction. 

2. Develop community initiatives designed to create connections between members, including member introductions, overseeing in-person events and online events.  

3. Brainstorm, propose, organize and host events for Members and ensuring there is a good balance of business, educational, social, lifestyle, Member appreciation and other types of events as outlined  

4. Coordinating end-to-end event logistics, including vendors, venue bookings, and promotions  

5. Gather post-event feedback to measure success and improve future initiatives  

6. Proactively interact with Members and upsell TEC services such as hosting, event management, etc.  

7. Proactively promoting exclusive Member Benefits and programs  

8. Address Member enquiries or concerns related to Community with a hospitable and service-oriented approach  

9. Gain more perks for Member Benefits by collaborating with brand partnerships and ensuring the value-added aspects to our Members, and identify more local partners to elevate Member Benefits quality.  

10. Work with cross-functional teams locally and globally on Community initiatives  

Administration & Reporting  

1. Maintain records of event attendance, member feedback through internal system  

2. Assist in tracking community-related KPIs (e.g., satisfaction scores, retention rates) and prepare reports for reporting manager  

3. Maintain records of photos, videos and other key visuals through internal system  

Online Engagement & Social Media 

1. Design and implement guidelines and best practices for both online and offline communities to optimize member experience. Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community. 

2. Moderate and facilitate internal Community online forum by posting relevant TEC, member-related and industry content, participating in conversations with forum members, and managing negative comments/complaints in a respectful manner that reflects the TEC value system. 

3. Manage the local posting of Community by submitting content such as photos and videos to Marketing team, and it will be shared regularly on TEC channels based on guidelines 

Membership & Collaboration with Members and Non-Members  

1. Expand TEC Community by acquiring Corporate Members and Access/Individual Pass  

2. Explain TEC policies and procedures to Members, including but not limited to: membership and collaboration agreement, and billing procedures at initial Community welcome check-in process. 

3. Proactively engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have. Identify opportunities and act on them to connect members. 

4. Create public events and programs to expand TEC Community bring in potential clients and partners  

5. Develop B2B Showcase through profit-sharing model or upselling of TEC main products and services. 

6. Attend local industry, business and public events as TEC brand ambassador.  

7. Develop business partnership with Chamber of Commerce, Business Association, University Alumni, and other potential Business Community to expand content-based events and expand TEC Community awareness.  

Experience and Requirements: 

1. University/polytechnic graduate with 1-3 years of experience 

2. Prior event management and customer relationship management required, event hosting or MC experience preferred  

3. Passion and understanding for entrepreneurial or other business communities 

4. Exceptional organizational, time management and multitasking skills 

5. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy 

6. Outgoing and positive personality – Community team are required to walk into networking events and be comfortable introducing themselves and others to Members or Non-Members and able to work with different stakeholders positively 

7. Exceptionally communicative – Proficient in English and a local language is a must. Community team must excel at clear, tailored online communication. They embrace and value the differences among different communication platforms and are eager to explore the best methods for interacting with community members. 

Your personal data will be treated confidentially and will be used for recruitment purposes only. 

Job Description

• Process accounts payable and accounts receivable transactions accurately to maintain up-to-date financial records
• Manage fixed assets accounting to ensure accurate tracking and reporting of company assets
• Maintain and update the general ledger to reflect all financial activities comprehensively
• Perform data entry for invoicing, receipt, and payment processing to support timely financial transactions
• Prepare monthly bank reconciliations to identify and resolve discrepancies between bank statements and company records
• Communicate professionally and respond promptly to emails and enquiries from associates to support operational needs
• Maintain a full set of accounts for the assigned entity to ensure completeness and accuracy of financial data
• Provide accurate information and liaise effectively with auditor, tax agent, and company secretary during financial reviews
• Assist in executing ad-hoc projects or tasks as assigned to support business operations and team objectives

Requirements

• Diploma in Accounting or other relevant qualification
• Proficiency in Microsoft Excel to analyze and manage financial data efficiently
• Positive work attitude with commitment and attention to details
• Ability to work independently and collaboratively within a team environment

Kindly state last drawn salary and expected salary.

We regret that only shortlisted candidates will be notified.

Job Description

• Assist in managing daily restaurant/cafe operations, including staff scheduling, inventory control, and workflow supervision.
• Hand on doing front-of-house and back-of-house operations to ensure compliance with food safety and hygiene standards.
• Help develop and implement sales strategies to increase revenue and customer retention.
• Support promotional campaigns, special events, and upselling initiatives.
• Train, guide, and motivate staff to improve team performance and service quality.
• Handle customer complaints and special requests professionally to maintain high customer satisfaction.
• Maintain high service standards and ensure a positive customer experience.
• Conduct regular staff briefings to align team performance with service goals.
• Prepare operational reports and analyze data to support managerial decision-making.
• Maintain proper documentation of procedures, inventory, and staff records.

Requirements

• Experience in the F&B industry; management or leadership experience is a plus.
• Proficient in restaurant/cafe management systems and office software.
• Strong leadership, problem-solving, and communication skills.
• Customer-focused with strong attention to service quality.
• Ability to handle high-pressure situations and multitask effectively.
• Flexible to work shifts, including weekends, and public holidays.
• Diploma/Degree holder (min)

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)