Total 526 Business Management / Project / Planning job vacancies

Role: Business Analyst
Duration: 12 Months (renewable)
Location: Singapore

Job Summary

We are seeking for a Business Analyst with 2–3 years of experience to support business and technology initiatives. You will work closely with stakeholders to gather requirements, improve processes, and assist in delivering system enhancements within the insurance domain.

Key Responsibilities

• Gather, analyze, and document business and functional requirements
• Work with business users and IT teams to understand project needs
• Prepare documentation such as BRDs, FRDs, user stories, and process flows
• Support system enhancement and digital initiatives
• Assist in User Acceptance Testing (UAT), including test case preparation and execution
• Track project progress and follow up on action items
• Identify gaps, risks, and improvement opportunities
• Ensure clear communication between business and technical teams

Requirements

• Bachelor’s degree in Business, IT, or related field
• 2–3 years of experience as a Business Analyst or similar role
• Preferably some exposure to insurance or financial services
• Basic understanding of SDLC (Agile/Waterfall)
• Experience with tools like JIRA, Confluence, Excel, or Visio
• Good analytical and problem-solving skills
• Strong communication and stakeholder coordination skills

Good to Have

• Exposure to insurance systems (policy admin, claims, underwriting)
• Understanding of Singapore insurance regulatory environment
• Experience in UAT coordination or support

About Us

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients' brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

We are looking for a passionate and detail-oriented Junior Business Analyst to join our dynamic team. In this role, you will assist in gathering and analyzing business requirements, supporting documentation efforts, and facilitating communication between business stakeholders and technical teams. This is a fantastic opportunity for someone eager to develop their skills in business analysis, digital transformation, and agile methodologies.

Key Responsibilities

• Assist in gathering, documenting, and analyzing business and system requirements.
• Support requirements discussions and workshops with clients and internal teams.
• Collaborate with developers, testers, and project managers to ensure the solution meets business needs.
• Help translate business requirements into clear, concise functional specifications and user stories.
• Participate in system testing, including preparation of test cases and test execution.
• Assist in the preparation of user manuals, training materials, and process documentation.
• Contribute to post-implementation reviews and user feedback sessions.
• Support project teams in the implementation of Agile or SDLC processes.
• Maintain and update documentation in tools such as JIRA and Confluence.
• Participate in research, analysis, and proposal writing for business solutions.

Requirements and Qualifications

• 1–3 years of experience in a Business Analyst or similar role. Fresh graduates are encouraged to apply.
• Up to 2 years of experience in any related roles will be advantageous.
• A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Basic understanding of the Software Development Life Cycle (SDLC) and Agile methodology.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and willingness to learn.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with JIRA, Confluence, or similar tools is a plus.

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process
After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, we'll get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why we're committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however, only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

Role Overview

We are seeking a self-managed andIT-savvy professional to support the day-to-day operations and continuousimprovement of existing digital systems. This role suits a hands-on businessanalyst profile who can manage assigned workstreams independently, workdirectly with stakeholders and vendors, and deliver small to medium initiativesend-to-end.

Key Responsibilities

·       Manageand support day-to-day operations of enterprise digital and IT systems,including issue tracking, follow-ups, and resolution.

·       Manageassigned projects and change requests from requirements through delivery bytracking timelines, actions, and dependencies, and ensuring timely follow-up.

·       Engagebusiness users to gather and document functional requirements and translatethem into clear requirements for IT teams or external vendors.

·       Coordinatewith external vendors across the delivery lifecycle, including development,user acceptance testing (UAT), deployment, issue resolution, and escalation.

·       SupportUAT planning and execution and coordinate rollout activities.

·       Maintainproject documentation, meeting notes, status updates, and reports.

·       Supportprocurement activities, including quotations, vendor coordination, and contractadministration.

·       Organiseand support project meetings, training sessions, and workshops, includingpreparation of presentation materials where required.

·       Provideoccasional after-hours system support when required.

Requirements

·       Diplomaor degree in Information Systems, Business IT, or a related field.

·       3–6years of experience in IT business analysis, or digital project delivery roles.

·       Ableto work independently with minimal supervision and handle multiple prioritiesconcurrently.

·       Experiencewith CRM or enterprise digital platforms. Salesforce experience is a plus.

·       Comfortableworking with business users and vendors.

·       Clearcommunicator, organised, and reliable in follow-through.

Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.

Dimple Jain

EA LIcence No.91C2918

Personnel Registration No.  R22107270

Businessanalysts in IT projects act as bridges between stakeholders and technicalteams, ensuring solutions align with business goals.

Responsibilities:

•                  Elicit and document business requirements throughstakeholder interviews, workshops, and analysis of existing specifications.

•                  Translate business needs into functional andnon-functional specifications, user stories, or models like UML/BPMN fordevelopers.

•                  Support solution design, testing (including UAT),and implementation by validating requirements against predefined scope.

•                  Manage changes to requirements throughout theproject lifecycle, rigorously evaluating impacts on tender specificationsbefore approval.

•                  Manage stakeholders actively to alignexpectations, specify requirements within the solution platform's capabilities,communicate progress, and prevent deviations from the tender-defined scope,minimizing scope creep.

Requirements:

•                  Must possess strong communication skills,proficient in written and spoken English.

•                  Must have experience in requirements engineeringfor Microsoft Dynamics CRM or similar.•                  Must have more than 2 years of experience as aBusiness Analyst in IT/software projects, including requirement gathering andstakeholder management.

•                  Preferred: IIBA certifications (ECBA, CCBA, CBAP,or PMI-PBA).

•                  Preferred: Bachelor's degree in businessadministration, computer science, IT or related field.

•                  Preferred: Advanced degree such as MBA or MS inbusiness analytics.

•                  Preferred: Entry-level Project Managementcertification.

•                  Preferred: Working experience in Government ofSingapore projects.

•                  Preferred: Experience with data visualizationtools (Power BI, Tableau) and scripting (Python/R).

•                  Preferred: Proficiency in technical skills likeSQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).

Responsibilities:

• Gather, analyze, and document business requirements and functional specifications.
• Collaborate with stakeholders to improve processes and support project delivery.
• Prepare reports, dashboards, governance materials, and management presentations.
• Track project progress, risks, issues, and action items.
• Support testing, validation, and implementation of business solutions.
• Leverage AI and automation tools to enhance reporting, analytics, and operational efficiency.
• Identify opportunities for process optimization and technology adoption.

Skills and Experience:

• Strong analytical, reporting, and stakeholder management skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience using AI-powered tools for productivity, analytics, or automation.
• Excellent communication and problem-solving abilities.

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

About the Role

We are seeking an experienced Business Analyst Lead to support strategic initiatives within Corporate & Investment Banking (CIB). The successful candidate will possess deep domain expertise across Transaction Banking, Trade Finance, Lending, Markets, and Financial Markets products, with the ability to drive business and operational transformation initiatives across the end-to-end product lifecycle.

This role requires a highly independent and self-driven individual who can engage stakeholders across front, middle, and back-office functions, identify root causes of business issues, and drive the implementation of operational frameworks and process improvements.

Key Responsibilities

• Lead business analysis activities across Corporate & Investment Banking initiatives.
• Engage stakeholders across Front Office, Middle Office, Operations, Risk, Compliance, Finance, and Technology teams to gather, analyse, and document business requirements.
• Develop a comprehensive understanding of end-to-end CIB product lifecycles, from client onboarding and prospecting through trade execution, settlement, servicing, billing, and reporting.
• Analyse complex business problems, identify root causes, and propose practical solutions to improve operational effectiveness.
• Drive business process improvements, governance frameworks, operating models, and control enhancements.
• Facilitate workshops, stakeholder discussions, and requirement gathering sessions across multiple business functions.
• Produce high-quality business requirements documents, process maps, gap analyses, impact assessments, and functional specifications.
• Support change management activities and ensure successful implementation of business initiatives.
• Collaborate with cross-functional teams to ensure alignment between business objectives and delivery outcomes.
• Act as a trusted advisor to senior stakeholders on CIB business processes and operational best practices.

Required Skills & Experience

• Bachelor's Degree in Business, Finance, Banking, Economics, Information Systems, or a related discipline.
• Minimum 15 years of Business Analysis experience within Corporate & Investment Banking.
• Strong domain expertise across:Transaction BankingTrade FinanceLendingMarkets / Financial MarketsCash ManagementCorporate Banking Operations
• Proven experience working across front-to-back office functions.
• Strong understanding of the complete CIB product lifecycle, including:Client onboarding and prospectingProduct setupTrade executionOperations processingSettlement and servicingBilling and revenue management
• Experience working with CIB platforms and processes, including Client Due Diligence (CDD), KYC, onboarding, and related operational workflows.
• Demonstrated ability to independently investigate issues, identify root causes, and drive resolution.
• Strong stakeholder management and communication skills with experience engaging senior business stakeholders.
• Experience leading operational transformation, process improvement, governance, and framework implementation initiatives.
• Ability to work independently with minimal supervision in a fast-paced banking environment.

Job Overview

We are seeking a Business Analyst with experience in the Food and Beverage domain to support business-critical systems and operational processes across outlets, central kitchens, supply chain, and corporate functions. This role works closely with operations, finance, and IT teams to translate business needs into practical system enhancements that improve efficiency, accuracy, and service delivery.

The ideal candidate understands F&B workflows, is comfortable working in fast-paced operational environments, and can balance requirements analysis with hands-on validation and delivery support.

Key Responsibilities

Business Analysis and Stakeholder Engagement

• Engage F&B operations, finance, and corporate stakeholders to gather and document business requirements
• Analyze end-to-end F&B processes including POS operations, inventory, procurement, sales reporting, and outlet workflows
• Translate business needs into clear functional specifications, user stories, and acceptance criteria

Systems and Operations Support

• Support F&B systems such as POS, inventory management, procurement, or back-office applications
• Work with IT and vendors to analyze issues, assess impact, and support resolution
• Validate system behavior and data accuracy to ensure alignment with operational requirements

Testing and Delivery

• Prepare test scenarios and support SIT and UAT activities
• Coordinate defect tracking, clarification, and resolution with development teams or vendors
• Support deployment readiness and post go-live stabilization for system changes

Documentation and Continuous Improvement

• Maintain clear documentation including process flows, requirements, and operational procedures
• Identify opportunities to streamline operations through system or process improvements
• Support standardization and best practices across outlets and corporate teams

Requirements

Experience and Skills

• Proven experience as a Business Analyst supporting enterprise or operational systems
• Prior exposure to the Food and Beverage, hospitality, retail, or multi-outlet environments
• Strong understanding of F&B operational processes such as sales, inventory, procurement, and reporting
• Experience working with POS or back-office systems is an advantage
• Familiarity with Agile or SDLC delivery methodologies

Professional Competencies

• Strong analytical and problem-solving skills with attention to operational detail
• Ability to communicate effectively with both business users and technical teams
• Comfortable operating in fast-paced, operationally driven environments
• Structured, delivery-focused mindset with strong ownership

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Key Accountabilities

• End-to-End Business Analyst Solution Ownership
• Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
• Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
• Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.
• Business Analysis & Regulatory Alignment
• Lead structured analysis of business needs, operational processes, and regulatory obligations.
• Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
• Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
• Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.

COTS, Vendor & Tender Governance

• Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
• Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
• Delivery, Testing & Implementation Assurance
• Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
• Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
• Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
• Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.

Required Qualifications
Experience & Profile

• Minimum 5+ years’ experience as an IT Business Analyst or equivalent.
• Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
• Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
• Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.

Core Capabilities

• Advanced requirements engineering and documentation discipline.
• Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
• Effective stakeholder engagement across business, compliance, IT, and vendors.
• High attention to detail, resilience, and accountability in audit-heavy environments.
• Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.

Certifications

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

Role Summary

We are seeking an experienced and highly motivated Senior Business Analyst to join our banking transformation team. The successful candidate will act as a functional Business Analyst within project teams, focusing on wholesale banking credit origination and early credit warning initiatives. The role will also drive AI-enabled business transformation by identifying opportunities to leverage Artificial Intelligence (AI), ensuring successful implementation, governance, and realization of business value.

Key Responsibilities

Business & Functional Analysis

• Gather, analyze, and document business requirements for credit origination and early credit warning systems.
• Conduct detailed functional analysis and translate business requirements into clear functional specifications.
• Facilitate workshops, interviews, and discussions with business users and stakeholders.

AI & Digital Transformation

• Assess existing business processes and identify opportunities to leverage AI and advanced analytics.
• Work with business stakeholders and data science teams to define AI use cases and success criteria.
• Monitor AI initiative progress and ensure realization aligns with project objectives and business outcomes.

Data Analysis & Insights

• Perform exploratory data analysis to identify trends, anomalies, patterns, and business opportunities.
• Analyze large datasets to support business decision-making and process optimization.

Experience

• Minimum 8 years of experience in the banking and financial services industry.
• Strong experience working as a Business Analyst in banking transformation or digitalization projects.
• Proven experience in credit origination processes within wholesale banking environments.
• Experience working with AI, analytics, or data-driven initiatives is highly desirable.
• Hands-on experience throughout the Software Development Life Cycle (SDLC).

Technical Skills

• Good understanding of:Web-based applications and APIsDatabases and SQLData warehousing conceptsData visualization and reporting tools

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

• Conduct user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems.
• Liaise closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business functional requirements to technical requirements.
• Liaise closely with vendors in project implementation, integration, testing, application patches and upgrades.
• Be involved in various stages of the SDLC, and providing any application support, troubleshooting or liaison.
• Plan and coordinate end-user training for any IT system implementations or enhancements.

Requirements / Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or IT equivalent.
• Strong analytical and problem-solving skills as well as the ability to work independently.
• Meticulousness, Organized, Team player and as well as Good Articulation skills.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

We are seeking a proactive and detail-oriented Business Analyst to support the analysis, validation, and delivery of digital solutions. This role is primarily execution-focused, requiring close collaboration with stakeholders, product teams, designers, developers, testers, and operations teams to understand business needs, define requirements, improve processes, and ensure successful solution delivery. The ideal candidate is analytical, user-focused, and able to challenge assumptions to identify practical and effective improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and validate business and system requirements through stakeholder engagement, workshops, and research.
• Identify underlying business problems and translate needs into user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Maintain accurate and traceable requirements, documentation, and decision logs.
• Ensure requirements are clear, complete, testable, and aligned with business objectives.

Process Analysis & Improvement

• Analyse current-state processes to identify gaps, inefficiencies, and improvement opportunities.
• Recommend practical enhancements to improve user experience, operational efficiency, and service delivery.
• Develop process maps, journey maps, and other visual artefacts to communicate insights and recommendations.

Data Analysis & Insights

• Analyse data, user feedback, and operational metrics to identify trends and opportunities.
• Support decision-making through structured analysis, reporting, and data visualisation.
• Utilise tools such as SQL, Excel, and visualisation platforms where required.

Solution Design & Validation

• Collaborate with product, design, and engineering teams to support solution design and validation.
• Participate in workshops, ideation sessions, prototyping, and user-centred design activities.
• Promote evidence-based decision-making through testing and rapid validation.

Testing & Delivery Support

• Support testing activities, including UAT preparation, test case creation, defect management, and solution validation.
• Coordinate with stakeholders to resolve issues and ensure requirements are met.
• Contribute to sprint planning, backlog refinement, release planning, and delivery tracking.

Stakeholder Management & Collaboration

• Act as a bridge between business, product, and technology teams.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Communicate requirements, dependencies, risks, and decisions clearly across stakeholders.

Continuous Improvement

• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Contribute ideas, experiments, and best practices that enhance collaboration, problem-solving, and delivery outcomes.
• (EA Reg No: 20C0312)

Requirements

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related field. Relevant professional experience in Business Analysis, Operations, Agile delivery, or related disciplines may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Business Analysis, Product Delivery, Operations, Digital Transformation, or related roles.
• Strong skills in stakeholder engagement, user-centred analysis, business process modelling, and requirements management.
• Proven ability to gather, document, validate, and translate business needs into user stories, acceptance criteria, process flows, and functional specifications.
• Experience facilitating workshops, stakeholder discussions, and design thinking sessions.
• Familiarity with ideation, prototyping, user research, and service journey mapping techniques.
• Strong analytical skills with the ability to synthesise user insights, stakeholder feedback, and data into actionable recommendations.
• Excellent communication, presentation, visualisation, and cross-functional collaboration skills.
• Proficiency in documentation and collaboration tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation platforms.
• Strong problem-solving abilities, with demonstrated adaptability, curiosity, teamwork, and stakeholder management skills.
• Relevant domain expertise and industry knowledge will be an advantage.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Job type- Permanent with Client

Responsibilities:

• Provide system enhancement support by following up progress with Head Office and Singapore, giving feedback, and supporting QA.
• Handle customer migration by making announcements, explaining data format requirements, and arranging penny tests.
• Manage interbank data exchange area migration by announcing to banks, clarifying data format requirements, and coordinating penny tests.
• Oversee overall task progress and resolve issues.
• Review To-Be plan documents in the project.
• Conduct Fit-Gap analysis.
• Define requirements from a Transaction Banking business perspective, summarize them, and provide feedback to the team.
• Arrange and lead internal and inter-departmental discussions with client departments.
• Collaborate with team members assigned to the project.

Requirements:

• Bachelor's degree in any related fields.
• Minimum with 5-8 years proven consulting or Business Analyst experience in a reputable or established consulting firm.
• Experience working and supporting client’s banking system projects is highly preferred.
• Experience as a Business Analyst or Consultant in banking, specifically in payments or transaction banking (cash management).
• Strong understanding of payment data formats such as MT101, MT103, pain.001, pacs.008, camt.053, camt.052, MT940, MT942.
• Strong consulting skills including logical thinking, issue resolution, communication, meeting facilitation, and documentation using Microsoft Excel and PowerPoint.
• Project management skills such as progress tracking, issue management, scope and change control, and vendor coordination.
• Motivation to study and quickly gain expertise in bank payment and Transaction Banking Cash areas as a Business Analyst is preferred.
• Good communication skill in both English and Japanese (Business-level proficiency as mandatory) to liaise with Japanese stakeholders and clients.
• High level of self-discipline, accountability, and motivation to learn the client’s business.
• Professional demeanor with the ability to proactively drive tasks and collaborate effectively with stakeholders.
• Experience in project management, including tracking progress, managing scope and issues, and vendor coordination is a plus.

· Master's or Bachelor’s degree in Computer Science/Information Technology/Programming & Systems Analysis/Science (Computer Studies) faculties.

·        Minimum 5 years of experience as a Calypso business analyst on Calypso back office.

· Experience with Calypso versions v14 to v17.

·        In-depth knowledge of Static Data, Workflows, scheduled tasks, Confirmations, settlements, messages / Swift messages, Positions, Accounting, corporate actions, filters, and reporting Framwork, Reconciliation features.

· Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.

· Experience with regulatory reporting HRF, NORIA, MMSR.

· Experience in interfacing Calypso with external systems.

· Hands-on experience in implementation projects.

·        AGILE track record.

· Experience in implementing NR scenarios.

• Elicit and document business requirements through stakeholder interviews, workshops, and analysis of existing specifications.
• Translate business needs into functional and non-functional specifications, user stories, or models like UML/BPMN for developers.
• Support solution design, testing (including UAT), and implementation by validating requirements against predefined scope.
• Manage changes to requirements throughout the project lifecycle, rigorously evaluating impacts on tender specifications before approval.
• Manage stakeholders actively to align expectations, specify requirements within the solution platform's capabilities, communicate progress, and prevent deviations from the tender-defined scope, minimizing scope creep.

Requirements:

• Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.
• Must have more than 2 years of experience as a Business Analyst in IT/software projects, including requirement gathering and stakeholder management.
• Preferred: IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).
• Preferred: Working experience in Government of Singapore projects.
• Preferred: Experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).
• Preferred: Proficiency in technical skills like SQL, Excel, BPMN/UML modelling, and SDLC methodologies (Agile/Waterfall).

We are hiring a Business Analyst (80%) with Scrum Master responsibilities (20%) to support large-scale Singapore Government IT systems.

This is not a passive documentation role. We are looking for someone structured, decisive, and delivery-focused — able to operate confidently within strict governance, audit, and compliance environments.

Key Responsibilities

Business Analysis (Primary)

• Lead requirements gathering with business users, government officers, and vendors

• Produce BRD/FRD, user stories, process flows, interface specs

• Ensure traceability, governance compliance, and change control discipline

• Bridge business, technical, and SI/vendor teams

• Support SIT/UAT, integration, and production rollout

Scrum Master (Secondary)

• Facilitate Scrum ceremonies and ensure backlog readiness

• Drive sprint predictability and delivery discipline

• Remove impediments and highlight risks early

Requirements

• 5–8 years IT delivery experience

• 3+ years as Business Analyst in large-scale systems

• Experience in Singapore Government / Public Sector IT

• Strong Agile + SDLC (Waterfall/Hybrid) knowledge

• Experience with multi-vendor environments

• Hands-on Jira / Confluence / Azure DevOps

• Work closely with business users, operations, finance, technology, and other stakeholders to gather and analyze requirements.

• Understand banking business processes and map them effectively to SAP functional capabilities.
• Prepare and maintain business requirement documents, functional specifications, process flows, user stories, test scenarios, and other project documentation.
• Act as a bridge between business users and technical / SAP development teams.
• Support SAP functional configuration discussions, impact assessments, gap analysis, and solution validation.
• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
• Perform around 20% project management activities, including planning, tracking, status reporting, risk / issue management, and stakeholder follow-ups.
• Take ownership of assigned deliverables and ensure completion within agreed timelines and quality standards.
• Support SIT, UAT, defect triage, user clarification, deployment, and post-implementation support.
• Ensure proper documentation, traceability, approvals, and governance throughout the project lifecycle.
• Proactively identify risks, dependencies, gaps, and improvement opportunities.
• Drive accountability across teams and ensure open items are followed through to closure.

Required Skills and Experience

• 6 to 9 years of experience as a SAP Functional BA / Functional Consultant / Business Analyst.
• Strong experience working in the Banking or Financial Services domain.
• Good understanding of SAP functional modules relevant to banking / finance operations.
• Experience in requirement gathering, functional documentation, process mapping, gap analysis, and solution validation.
• Exposure to project management activities such as status reporting, milestone tracking, risk and issue management.
• Strong stakeholder management and communication skills.
• Ability to work independently and take end-to-end ownership of assigned tasks.
• Experience working with Agile, Waterfall, or hybrid delivery models.
• Hands-on experience with tools such as Jira, Confluence, MS Project, Excel, PowerPoint, or similar tools.
• Strong analytical, problem-solving, and documentation skills.

Preferred Skills

• Experience in SAP Finance, Treasury, Payments, Loans, Trade Finance, Risk, Compliance, or Banking Operations.
• Prior experience working with banks or financial institutions on SAP implementation, enhancement, migration, or support projects.
• Knowledge of regulatory, finance, accounting, or operational processes in banking.
• Experience coordinating with offshore / onsite teams.
• Certification in SAP, Business Analysis, Agile, Scrum, or Project Management would be an advantage.

· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels andfacilitate discussions

· Proactive, motivated, and inquisitive mindset.

·  Ability to code and iterate during planning sessions and conduct workshops.

·        Must have more than 2 years of experience as a business analyst in IT/software projects, including requirement gathering and stakeholder management.

· Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.

·        Good to have IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).

· Good to have an entry-level project management certification.

·        Good to have working experience in Government of Singapore projects.

·        Good to have experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).

·        Good to have proficiency in technical skills like SQL, Excel, BPMN/UML modeling, and SDLC methodologies (Agile/Waterfall).

·        Mustpossess strong communication skills

Responsibilities

• Gather citizen and business requirements through service journey mapping and build business cases using rapid prototyping techniques.
• Produce user stories, functional specifications, and acceptance criteria, and construct prototypes to validate requirements and measure delivered value.
• Research and recommend suitable technologies, including AI tools, ensuring alignment with central technology directions and whole-of-government solutions through hands-on experimentation.
• Assess and apply appropriate development methodologies, including Agile and Waterfall, across varying project environments.
• Oversee system readiness ahead of deployment and conduct impact assessments for proposed changes.
• Support the Chief Information Officer in surfacing digital transformation opportunities across the agency.
• Establish product vision, roadmap, and objectives that are anchored to overarching business strategy.
• Translate product strategies into actionable plans and leverage data analytics to guide product decisions.
• Facilitate workshops, focus group sessions, and sprint reviews to drive alignment across cross-functional stakeholder groups.
• Collaborate with technical and business teams to iterate on solutions using tools such as Figma, Miro, JIRA, GitHub, GitLab, and rapid application development platforms including OutSystems.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 4 years of experience in IT business analysis, solution design, and testing, with exposure to at least one full software or product development lifecycle.
• Proficiency in working with modern web technologies (e.g., React, JavaScript, Python, Java, .NET/C#), government development tools and CI/CD concepts including SHIP/HATS, and content management systems such as Sitefinity or SharePoint Online; a Business Analysis certification (e.g., CBAP), Scrum Master, or Product Owner certification is advantageous.
• Strong analytical and problem-solving abilities, with excellent stakeholder management skills and the capacity to facilitate discussions across all levels of the organisation; a proactive, inquisitive mindset with the ability to code and iterate during planning sessions is essential.

Clarence Khoh
R1552376

Responsibilities

• Conduct discovery sessions, interviews, workshops, and workflow mapping with business teams to identify AI opportunities.
• Translate business pain points into AI-ready problem statements, hypotheses, success metrics, requirements, user stories, and acceptance criteria.
• Lead the scoping and coordination of AI POCs and MVPs, from opportunity framing to prototype validation and pilot recommendation.
• Partner with technical teams, vendors, and business users to design AI-enabled workflows and solutions.
• Coordinate UAT, pilot feedback, test scripts, evaluation rubrics, and validation reports.
• Analyze results from POCs/MVPs and recommend whether solutions should be scaled, refined, paused, or discontinued.
• Prepare business cases, PRDs, process maps, delivery plans, risk logs, decision papers, and stakeholder updates.
• Support responsible AI adoption by ensuring appropriate human oversight, data handling, disclosure, quality checks, and policy compliance.
• Develop user guides, SOPs, training materials, and change management support for AI-enabled workflows.
• Stay updated on AI tools, media industry use cases, and emerging best practices, and translate these into practical recommendations for Mediacorp.

Requirements

• 5 years of experience in business analysis, product analysis, digital transformation, AI/data projects, consulting, or technology-enabled process improvement.
• Strong experience in stakeholder engagement, requirements gathering, workshop facilitation, process mapping, and documentation.
• Experience supporting POCs, MVPs, pilots, UAT, Agile delivery, or product development.
• Ability to structure ambiguous business problems and translate them into clear solution requirements and testable success criteria.
• Good understanding of generative AI, LLMs, AI agents, automation, chatbots, analytics, or enterprise AI tools.
• Strong communication skills, with the ability to explain AI and technology concepts to non-technical stakeholders.
• Comfort working across business, product, engineering, data, vendor, governance, and leadership teams.
• Experience in media, broadcast, digital content, newsroom operations, creative production, marketing, advertising, or commercial workflows.
• Hands-on experience with ChatGPT, Claude, Gemini, Copilot, and other commonly used AI tools, as well as AI prototyping tools, prompt engineering, low-code automation, dashboards, or agentic workflows.

As a Digital Business Analyst, you will support the Chief Information Officer (CIO) and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

· Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

· Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

· Evaluate and recommend technologies (including AI tools), aligning with government's technology directions and WOG central solutions, through hands-on experimentation.

· Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

· Ensure system readiness for deployment and analyse the impact of changes.

· Assist the CIO in identifying digital transformation opportunities.

· Define product vision, roadmap, and objectives aligned with business strategy.

· Communicate product strategies and use data to inform decisions.

What We Are Looking For

· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

· Proactive, motivated, and inquisitive mindset.

· Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

· Business Analysis certification (e.g., CBAP).

· Past development or consulting experience.

· Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

· Some exposure to modern web technologies such as React, JavaScript, Python, Java, or .NET (C#) will be an advantage.

· Familiarity with government development tools and CI/CD concepts, including SHIP/HATS, is a plus.

· Experience working with Agile tools such as Figma, Miro, or JIRA

· Experience facilitating workshops, focus groups, and sprint reviews

· Knowledge of data analytics and product metrics

· Certification such as Scrum Master or Product Owner is a plus

· Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

· Experience to rapid application development platforms such as OutSystems

· Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

· Singaporean only

Aboutthe Role

This is ahands-on role that blends business analysis with frontline support,troubleshooting, and project delivery. We’re looking for a capable,self-sufficient Business Analyst who can sit close to the people they support,understand what they actually need, and see problems through to a properresolution.

It’s avaried role for someone who likes solving problems quickly, works well on theirown, and is comfortable moving between a requirements workshop, a trickysupport issue, and a project plan in the same day. We also want someone whoalready puts AI to work, since it’s becoming a bigger part of how the teamtroubleshoots, automates, and supports its users.

WhatYou’ll Do

•    Bea first point of contact for the people you support, diagnosing issues quicklyand giving clear, practical guidance.

•    Worksupport and engineering problems end to end, from initial triage through to thefix, escalating when you need to and following up so nothing falls through thecracks.

•    Runcore business analysis: gathering requirements, mapping processes, analyzingstakeholders, and taking changes through UAT.

•    Planand run projects: scope the work, set a realistic timeline, track progress, andkeep everyone informed as things move.

•    PutAI to work to move faster, whether that’s speeding up diagnosis, automatingrepetitive tasks, or drafting documentation.

•    Explaintechnical things in plain language so people across the business know what’sgoing on and what to do next.

WhatYou’ll Bring

•    Aroundthree or more years in business analysis, consulting, technical support, or asimilar delivery role. We’re open to a shorter track record if your workclearly stands out. Backgrounds in management or technology consulting(including the Big Four), professional services, or a technology services firmare all welcome.

•    Atrack record of working independently. You can pick up an unfamiliar problem,work through the uncertainty, and sort it out without much hand-holding.

•    Asolid grounding in core business analysis: requirements elicitation, processmapping, stakeholder management, and UAT.

•    Comfortwith troubleshooting and support work, including staying level-headed whenthings break and knowing when to escalate.

•    Experienceplanning and coordinating projects, with the discipline to keep timelines,tasks, and people on track.

•    Clear,confident communication with people at every level, in writing and in person.

AISkills

AI ispart of the day job here, so we want someone who already works this way.

•    Hands-onexperience using AI tools like Claude, ChatGPT, Cursor, or Copilot in yourday-to-day work.

•    Apractical sense for where AI helps with analysis, troubleshooting, andautomation, and where it gets in the way.

•    Comfortwriting good prompts and giving the tools the context they need to be useful.

•    Soundjudgment with AI output: you know these models have limits, you’re careful withsensitive data, and you check what they produce before relying on it.

TechnicalToolkit

•    Excelat an advanced level for analysis and reporting.

•    SQLyou’re comfortable with: joins, aggregations, window functions, and shapingdata for analysis.

•    BasicPython for automation and the occasional troubleshooting task, or a trackrecord of picking up new languages quickly.

•    Familiaritywith common BA and support tools like Jira, Confluence, and Visio, and asensible approach to logging and escalating issues.

•    Agood grasp of how to diagnose and work through both business and technicalproblems.

Nice toHave

•    Professionalfluency in Mandarin or Japanese is a plus.

•    Someexperience in financial services, professional services, or another fast-movingenvironment.

•    Exposureto IT service management or support engineering practices.

WorkingModel

•    Afive-day week, with four standard days and one flexible day.

•    Onthe flexible day, a required overlap of about two hours with US Eastern Time,so you can coordinate with colleagues there.

• Work closely with stakeholders to analyze business processes, gather and document requirements, and identify opportunities for process improvements.
• Conduct data analysis, preparing reports, and collaborating with cross-functional teams to drive strategic decision-making.
• Support the implementation of business solutions, ensuring alignment with organizational objectives.
  Develop and maintain dashboards, KPIs, and performance metrics to monitor business trends and operational effectiveness.
• Extract, clean, and validate data from multiple sources to ensure accuracy, consistency, and reliability for reporting and analysis.
• Perform ad hoc analysis to support business initiatives, identify insights, and recommend data-driven solutions.
• Translate complex data findings into clear presentations and actionable recommendations for both technical and non-technical stakeholders.
• Collaborate with cross-functional teams to improve reporting processes, automate workflows, and enhance data accessibility.
• Assist in the design, testing, and deployment of data and reporting solutions to support business operations and strategic goals.
• Monitor data quality and support governance initiatives to maintain compliance with organizational standards and best practices.
• Identify patterns, trends, and opportunities through statistical analysis and business intelligence tools.
• Support project planning, tracking, and documentation to ensure timely delivery of business and analytical initiatives.
• Stay updated on industry trends, analytical methodologies, and emerging technologies to continuously improve business analysis capabilities.

Singaporean only

Role Overview

We are looking for a Business Analyst with Scrum Master responsibilities to support large, complex, and high-pressure government IT systems.

This role is primarily responsible for business analysis, requirements governance, stakeholder management, and end-to-end solution alignment (80%), while also performing Scrum Master duties (20%) to ensure structured Agile execution and delivery discipline.

The successful candidate must be able to operate effectively within strict governance, audit, and compliance environments while driving clarity across business, technical, and vendor teams. This is not a passive documentation role, the candidate must be decisive, structured, and delivery-focused.

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

Lead requirement gathering sessions with business users, government officers, and vendors.

Translate business needs into clear functional and non-functional requirements.

Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).

Ensure requirements traceability from business needs to implementation and testing.

Manage requirement changes within governance and change control processes.

Stakeholder Management

Engage senior and demanding stakeholders confidently and professionally.

Facilitate requirement workshops and resolve conflicting priorities.

Act as the bridge between business users, technical teams, system integrators, and project management.

Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

Work closely with architects, developers, and integration teams to validate feasibility.

Review design proposals to ensure alignment with approved requirements.

Support SIT/UAT planning, test case validation, and defect triaging.

Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

Ensure compliance with Singapore Government SDLC, audit, and reporting standards.

Maintain structured documentation repository and requirement baselines.

Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).

Ensure backlog readiness and clarity before sprint commitment.

Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

Identify delivery blockers and work with stakeholders to resolve them.

Monitor sprint progress and highlight risks early.

Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

Identify inefficiencies in delivery and recommend practical improvements.

Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

Core Requirements (Strict)

Minimum 5–8 years of overall IT delivery experience

Minimum 3+ years of Business Analyst experience in large-scale IT systems

Minimum 2 years exposure to Agile / Scrum environments

Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)

Proven experience handling complex system integrations and multi-vendor environments

Demonstrated ability to operate under tight timelines and delivery pressure

Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

Experience in Singapore Government / Public Sector IT projects

Experience in mission-critical or 24/7 systems

Experience working with system integrators and multiple vendors

Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)

Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

Able to manage demanding stakeholders and strong personalities professionally

Comfortable operating within structured governance and audit-heavy environments

Willing to work overtime (including after-hours or weekends) when project demands require

Able to adapt quickly to scope changes and shifting priorities

Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

CBAP, CCBA, or equivalent Business Analysis certifications

Certified ScrumMaster (CSM) or PSM

SAFe or Agile-related certifications are advantageous

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Partner with business stakeholders and technology teams to gather data requirements specific to banking products, transactions, customers, reporting and analytics.
• Design and maintain logical and physical data models that reflect core banking operations, risk management, compliance, financial reporting or analytics needs.
• Translate complex business use cases into normalized and de-normalized data structures optimized for both operational and analytical workloads.
• Implementation and evolution of data marts, data warehouses, and integration layers aligned with banking architecture.
• Collaborate with development teams on physical data model deployment and performance optimization for large financial datasets.
• Ensure data models adhere to data governance, data quality, and metadata management standards across banking domains.
• Provide data architecture documentation, data dictionaries, and lineage diagrams for regulatory, audit, and business usage.
• Support data lineage, metadata management, and data quality initiatives to enhance trust and transparency in data usage.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.
• Minimum 7 years of experience in data architecture, data modelling, or data management, banking or financial services industry.
• Basic knowledge of data governance (i.e. DAMA-DMBOK).
• Deep expertise in logical and physical data modelling for core banking, risk, compliance, and financial reporting domains and various analytics use cases.
• Proficient in data modelling tools (e.g., Erwin, PowerDesigner, or similar).
• Advanced SQL skills and strong ability to work with large, complex financial datasets.
• Solid understanding of relational and dimensional modelling, data warehousing, and data integration techniques.
• Intermediate understanding of regulatory compliance in the APAC region.
• Strong collaboration, communication, and documentation skills to engage with both business and technical stakeholders.
• Experience with the American data management system “Collibra” is a plus.
• Experience in Alteryx System is highly preferred.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.