BACKGROUND

Unilever International (UI) is a global business operating in cross-border B2B.
We aim to serve underserved markets, consumers, and customers.
Digital Evolution is our crucial enabler to provide a superb customer experience and world-class operational excellence.

UI Digital Intelligence is responsible for Digital strategy execution with a mission to:

1. Intelligence - Empower the future with digital brilliance.
Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.
2. Capabilities - Secure evolution success with confidence.
Achieve company objectives with peace of mind through secure, compliant capabilities & technology.

We are looking for skilled individuals to enhance our Intelligence and Capabilities team as Business Analyst (BA).
As a BA, your role is pivotal in connecting business goals with user journeys, technology & digital habits by applying design thinking methods to craft solutions and applications that precisely meet user needs.
Our Digital Intelligence (DI) Team thrives in a constantly evolving environment, offering abundant opportunities for innovation, creativity, and ongoing learning. This setting is ideal for those passionate about working in a vibrant and ever-changing landscape.

Your performance will be evaluated on several key areas: Project Delivery Metrics, Precision and Quality of Work, Adherence to Regulations, Stakeholder Satisfaction, and the Realization of Benefits. A successful BA journey involves meeting these metrics, innovating, contributing creative solutions, and working effectively within cross-functional teams. Given the dynamic nature of our business and market conditions, we expect each BA to consistently grow and refine their professional skills.

JOB RESPONSIBILITIES

Gathering and analyzing business requirements:

• Work with stakeholders to understand their needs and expectations.

• Define the north start requirements for a new or changed business process or system.

Analyzing business Problem/Opportunity:

• Gather information through interviews, surveys, and workshops.

• Use Data modeling, empathy mapping, process mapping, or other techniques to analyze the situation.

• Analyze the root causes of the stated problems.

• Identify areas where business processes can be improved. 

• Maintain documentation and reports that detail findings, outcomes, and recommendations.

Developing solutions:

• Work with stakeholders to develop solutions that meet business requirements.

• Define the solution requirements: data, integration, perfect process, user interface, and user experience.

• Create functional specifications and design prototypes.

• Communicate requirements, proposed design, and process clearly to business stakeholders, developers, and technical leads.

Delivering the solutions:

• Perform assessment & validation of the solution against agreed requirements.

• Develop change management and training initiatives to land the solution and collect feedback.

Communicating with stakeholders:

• Communicate with stakeholders throughout the project lifecycle. 

• Provide status updates on project progress.

• Explain complex technical concepts to non-technical stakeholders.

**The roles of duties are not exhaustive and may change according to business requirements.                                        
                                        

QUALIFICATIONS:

• Entry-level, mid-level Experience Level.

• A degree in Business Administration, Finance, Computer Science, or a related field.

• Relevant certifications (like CBAP PMI-PBA) can be beneficial.

SKILLS

- Experience with Agile Methodology

- Design Thinking & problem-solving

- Strong Business Acumen

• Familiar with Core Domains: Sales / Supply Chain / Finance. Preference within FMCG

• Experiences with fundamental business processes: Order to Cash / Procure to Cash / Sales Pipeline / Record to Report

- Project Management Skills

- Excellent communication and Collaboration skills

• Listen to understand with empathy

• Able to convey ideas effectively to engage stakeholders

• Deliver the message, and influence decision-making

• Able to facilitate meetings and discussions to solve a problem or design a solution

• Able to influence, guide, build consensus, and encourage.

- Technical Proficiency

• Loves the Problem to Solve.

• Experience in data analysis, process modeling, and user Interface design.

• Basic understanding of IT systems and how they work.

• Interested in New Technologies: Gen AI, Connected Experiences.

GOOD TO HAVE

• AI | ML | Statistics certificate

• Programming and technical knowledge

• Basic understanding of ERP, CRM & connected Planning solutions.

BEHAVIORAL CHARACTERISTICS

• Highly motivated, purpose-driven individual who is adaptable to rapidly changing environments.

• Team player in a multicultural environment.

• Able to focus and prioritize.

• Open to Agility, Initiative, Curiosity, and Experimentation.

• Resilient and able to come back from setbacks.

SOFTWARE

• Microsoft Suite (Excel, PowerPoint, Outlook, Word, Teams, SharePoint).

• Project Management Tools (Jira, Confluence).

• Wireframe design and concepts (Figma).

• BI Solutions (Power BI / Tableau/Alteryx/SQL).

• Work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business and functional requirements.
• Translate business requirements into detailed functional specifications and technical requirements for development teams.
• Conduct business analysis, process mapping, gap analysis, and impact assessments to support digital transformation initiatives.
• Collaborate with cross-functional teams to deliver end-to-end solutions aligned with business objectives.
• Perform research and feasibility studies on emerging technologies, including AI-driven solutions and process automation opportunities.
• Support AI initiatives by identifying use cases and assisting in integrating AI capabilities into business processes.
• Leverage previous development experience to bridge communication between business users and technical teams.
• Analyze data and provide insights using reporting and analytics tools such as Tableau, Cognos, or other Business Intelligence platforms.
• Work with data teams to define data requirements, data quality standards, and reporting solutions.
• Prepare business proposals, solution recommendations, presentations, and executive summaries for stakeholders.
• Participate in requirement workshops, design discussions, and solution reviews.
• Collaborate with offshore and USA-based teams to ensure timely delivery of project milestones.
• Understand and support applications and processes within the Real Estate and Construction domain.
• Conduct market research and industry analysis to recommend process improvements and innovative solutions.
• Facilitate User Acceptance Testing (UAT), requirement validation, and change management activities.
• Identify risks, dependencies, and opportunities for optimization across business processes.
• Work closely with architects, developers, QA teams, and project managers throughout the project lifecycle.
• Ensure proper documentation, traceability, and governance standards are maintained.
• Drive continuous improvements and contribute to strategic initiatives through strong business acumen and analytical capabilities.
• Provide functional support and clarify requirements during development and implementation phases.
• Prepare project status reports, dashboards, and stakeholder presentations.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Analytics, or related disciplines.
• Minimum 7 years of experience as a Technical Business Analyst or Business Analyst in enterprise environments.
• Previous software development background with strong understanding of SDLC and Agile methodologies.
• Experience in AI processes, AI-enabled solutions, or digital transformation initiatives is preferred.
• Strong business analysis, requirement gathering, and process improvement skills.
• Experience working with data analytics and reporting platforms such as Tableau, Cognos, Power BI, or similar BI tools.
• Experience in data analysis, data modeling, and data-driven decision-making.
• Domain experience in Real Estate or Construction industry will be highly advantageous.
• Strong research capabilities and ability to prepare business proposals and solution recommendations.
• Excellent business acumen and stakeholder management skills.
• Experience working with geographically distributed teams, particularly USA-based teams.
• Strong communication, presentation, and documentation skills.
• Ability to work independently in an Individual Contributor (IC) role.
• Familiarity with AI technologies, cloud platforms, and enterprise applications is an added advantage.

Role and Responsibility:

The Business Analyst serves as the critical interface, bridging the gap between complex business requirements and robust technical solutions within systems delivery projects.

Reporting to the Project Manager, the Systems Analyst will collaborate closely with business stakeholders and project team to understand their needs, then meticulously translates them into detailed system requirements, functional specifications, and crucial non-functional requirements such as performance, security, and scalability.

Works collaboratively with clients and stakeholders – both external and internal to the company – to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems.

Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

• Proactively research, identify, and specify solutions to problems.

• Support and conduct visualization, user experience and configuration elements of solution design.Maintenance of documentations, such as Requirement Specifications and Interface Specifications etc.

• Support requirements management and change management processes.

• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

• Consider the business implications of the application of technology to the current business environment.

• Develop and execute acceptance test plans and test cases

• Knowledge in SQL on Oracle DB, API testing with Postman, ability to provide UAT support with external systems, and liaison between different vendors.

• Proven experience working on enterprise-level projects with complex business processes and integrated systems.

Other Requirements:

• Ability to work independently and as part of a highly collaborative team in a fast-paced, dynamic environment.

• Bachelor’s degree in information technology, Computer Science, Engineering, Business Administration, or a related field is preferred.

About GlobalFoundries 

GlobalFoundries isa leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. 

Job Summary

The role is accountable for defining and driving enterprise strategy, platform governance, and system performance across GlobalFoundries IT. This role provides thought leadership, monitoring, and automation capabilities, ensuring scalable, standardized solutions that align with business priorities. The position operates at a high level of autonomy, influencing senior stakeholders and leading cross-functional transformation initiatives.

Responsibilities

• Own and drive enterprise performance and reliability of IT systems, including infrastructure, applications, network, and monitoring platforms, ensuring proactive issue detection and resolution
• Define, standardize, and govern processes across the lifecycle, ensuring alignment with best practices and global consistency
• Lead the design and integration of monitoring tools to enable automated event management, predictive alerting, and improved service resilience
• Architect and implement scalable automation solutions leveraging tools to enhance operational efficiency and reduce manual effort
• Drive Lean Six Sigma initiatives, including enterprise gap analysis, process definition, and value stream optimization to eliminate waste and improve effectiveness
• Provide governance and technical leadership, including application architecture, customization, workflow design, and release management
• Oversee end-to-end testing strategy (UAT, regression, post-release), ensuring quality, stability, and minimal business disruption
• Lead enterprise event and incident management transformation, ensuring timely response, root cause resolution, and minimized downtime for critical business systems
• Establish standards and oversight for system deployment, including OS installation, SOE image management, and enterprise configuration practices

Leadership & Impact

• Serve as a recognized SME and trusted advisor to senior leadership on strategy, platform capabilities, and digital transformation initiatives
• Lead complex, cross-functional programs and influence stakeholders across IT, Manufacturing, and Engineering organizations
• Build and develop organizational capability by mentoring team members and driving technical and functional excellence
• Translate strategic priorities into execution roadmaps, ensuring disciplined delivery and measurable business outcomes

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Applications, or related field
• 10+ years of relevant experience in IT business analysis, ITSM, or enterprise systems
• Demonstrated experience leading large-scale initiatives, platform governance, and cross-functional transformation
• Experience with Lean Six Sigma and RCA methodologies

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. 

Asan affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. 

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. 

Key Responsibilities

• Work with business stakeholders to gather, analyze and document business requirements.
• Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
• Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
• Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
• Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
• Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
• Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
• Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.
• Assist in data mapping, source-to-target analysis, data quality checks and reporting validation.
• Ensure solutions comply with business rules, regulatory requirements and insurance industry standards.
• Identify process improvement opportunities and recommend data-driven solutions.
• Support defect triage, root cause analysis and issue resolution during testing and implementation phases.

Job Requirements:

• Over 7 years of experience as a Business Analyst, preferably in insurance or financial services.
• Strong insurance domain expertise across one or more areas: Life Insurance, Health Insurance, Property & Casualty Insurance, Commercial Insurance, Claims Management, Policy Administration, Underwriting, Billing and Payments.
• Strong understanding of insurance workflows, business rules, forms, regulatory needs and operational processes.
• Hands-on SQL experience for data analysis, validation and reporting.
• Good understanding of relational databases, tables, joins, filters, aggregations and data quality checks.
• Experience in data analytics, reporting, dashboard requirements, KPI analysis and business insights.
• Ability to analyze large datasets and translate findings into business recommendations.
• Strong experience in requirement gathering, stakeholder management, documentation and UAT support.
• Experience working in Agile/Scrum environments.
• Strong written and verbal communication skills.
• Ability to work independently and coordinate with cross-functional teams.

Job Descriptions:

• Collaborate with Product Owners, Software Architects, Developers, Project Managers, and customers to define product roadmaps, enhancements, and change requests
• Participate in requirements gathering, business analysis, feasibility studies, functional design, testing, user acceptance testing (UAT), and implementation activities
• Translate business requirements into functional specifications, user stories, workflows, wireframes, and test cases
• Work closely with development teams throughout the software development lifecycle to ensure solutions meet business and user needs
• Conduct business and technical impact assessments for enhancements and modifications to existing SaaS and enterprise applications
• Facilitate workshops, discussions, and training sessions with customers and end users
• Support troubleshooting, root-cause analysis, and resolution of application and system issues
• Contribute to innovation initiatives, pilot projects, proof-of-concepts (e.g. AI) and new product development efforts
• Collaborate with cross-functional teams including Project Management, Customer Success, and Technical Support to ensure successful product delivery and adoption

Requirements:

• Bachelor's Degree, Postgraduate Diploma, or equivalent qualification in any discipline
• 3 years of relevant experience in roles such as Functional Analyst, Business Analyst, System Analyst, Product Analyst, Product Owner, Functional Consultant, IT Analyst, or similar
• Strong analytical and problem-solving abilities with a passion for understanding user needs and designing practical solutions
• Excellent communication, presentation, and stakeholder management skills
• Ability to engage effectively with diverse stakeholders, including healthcare professionals, administrators, and technical teams
• Strong interest in software products, SaaS platforms, healthcare technology, or digital transformation initiatives
• Familiarity with Software Development Life Cycle (SDLC), Agile, Scrum, or related methodologies will be an advantage
• Positive attitude, strong sense of ownership, and willingness to learn and grow

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

HRIS Business Analyst - Banking & Finance Industry

Summary

The HRIS Business Analyst is responsible foroverseeing, optimizing, and advancing Human Resources Information Systems inthe Bank. Leveraging extensive industry experience and deep HRIS expertise,this role ensures HR technology supports operational excellence, regulatorycompliance, and data integrity. The HRIS Business Analyst partners withRegional HR CoE’s, IT, Country HR and business units to deliver robust,scalable HRIS solutions tailored to the complex needs of the financial sector.

Key Responsibilities

• Lead end-to-end analysis, design, and implementation of HRIS enhancements, integrations, and new functionalities specific to banking and finance.
• Act as a subject matter expert on HRIS best practices, data security, and regulatory compliance (e.g., SOX, GDPR) for financial institutions.
• Support large-scale HRIS implementation, including system migrations, upgrades, and integrations with payroll, benefits, and compliance platforms.
• Drive data conversion and ensure the highest standards of data integrity, confidentiality, and compliance with industry regulations.
• Develop, interpret, and present complex HRIS reports and analytics to support workforce planning, compensation, and strategic HR initiatives.
• Provide expert-level support, training, and documentation for HRIS users across HR, payroll, risk, and compliance teams.
• Collaborate with external vendors and internal IT teams to resolve technical issues, optimize system performance, and drive innovation.
• Identify, recommend, and implement process improvements and automation opportunities within HRIS and related HR functions.
• Stay abreast of industry trends, emerging technologies, and regulatory changes to ensure HRIS solutions remain compliant and competitive.

Qualifications

• Bachelor’s degreein Human Resources, Information Systems, Business Administration, or related field.

• Minimum 10 years of progressive HRIS experience, with at least 3 years in banking or financial services.

• In-depth knowledge of leading HRIS platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) and their application in the financial sector. Workday implementation experience preferred.

• Demonstrated success managing complex HRIS projects, system integrations, and process improvements.

• Strong analytical, problem-solving, and project management skills.

• Expertise in regulatory compliance, data security, and risk management with in financial services.

• Excellent communication, stakeholder engagement, and leadership abilities

Job Responsibilities

StakeholderRelationship Management

• Build strategic relationships and alliances with stakeholders to achieve common goals.
• Drive the organization’s technology alignment with business needs.
• Inspire stakeholders to pursue the organization’s technology vision.
• Manage critical internal and external stakeholders’ changes in needs and priorities.

Leadand Develop Talent

• Lead and coach a team of functional business analysts.
• Develop plans to build the functional business analysis capabilities of the team.
• Develop programmes aimed at upskilling the organization’s workforce in technology.
• Review outcomes from talent development initiatives.

Capabilitiesand Requirements Analysis and Definition

• Based on input from the business target operation model, to work with project managers, functional business analysts, technology teams, and domain architects to map out the delivery roadmap, capabilities, and architecture view.
• Collaborate with business stakeholders from across Group (Singapore and Regional) to elicit and review business requirements, focusing on delivering enterprise-wide capabilities for KYC customer lifecycle management, KYC workflow, and AML workflow delivery.
• Lead the analysis and documentation of the "to be" business and operations processes based on the agreed requirements and/or function points. Perform impact assessments.
• Support the analysis and definition of detailed functional and non-functional requirements based on business requirements, including the transition of these requirements to technology teams for solution design and delivery.
• Support funding requests for projects within the programme of work, ensuring that requests align with strategy, roadmap and target capability/architecture views.
• Monitor and manage risks/issues related to requirements and scope.
• Collaborate with business stakeholders and technology teams to develop and deliver deployments plans.
• Collaborate with Group Information Security, where needed, to ensure non-functional requirements effectively incorporate security requirements.

Testing& Scope Management

• Work with the Testing Domain Lead and Test Managers to translate business requirements into a test strategy and testing approach, including the use of automated testing tools and methodology.
• Support the project teams with the clarification of escalated test findings, especially where findings result in business requirement or design changes.
• Review and assess change requests to determine cost and timeline impacts.
• Ensure all changes are approved in-line with programme governance.
• Partner with stakeholders in ensuring System Development Methodology framework, governance and process is followed to deliver technology-led change projects.

PostGo-Live

• Ensure that up-to-date knowledge and subject matter expertise in retained within the team via “train the trainer” sessions and documentation.

Job Requirements:

Theknowledge, experience and qualifications you’ll need to succeed

• You’ll have over 15 years of the relevant banking experience. Equivalent experience and skills also considered.
• Deep understanding of Compliance and/or Anti Money Laundering (AML), Know Your Client (KYC) principles and AML/ CFT, Sanctions, Anti-Bribery & Corruption and Fraud experience in banking, insurance and/or asset management.
• Knowledge of the global regulatory environment and a strong understanding of expectations of regulators, especially developments in KYC is helpful.
• Strong product design and solutioning experience with a background in Product lifecycle, preferably related to compliance
• Familiar with change management process and project management fundamentals
• Experience in scoping and evaluation - defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Compliance Technology platform experience with Actimize, Detica, Refinitiv and Quantexa is highly preferred.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market
• Excellent stakeholder management and communication skills.
• Manage organizational ambiguity and differing stakeholder views
• Strong understanding of business strategies and ability to translate them into concrete achievable action plans
• Ability to collaborate, drive motivation across diverse team members and manage difficult conversations
• Creates and environment of learning and development through each other’s success and failures. Understands and channels team members to their personal and professional growth via challenging and stretch assignments.
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
• Passionate, diligent individual with ability to thrive in ambiguity
• Resourceful team player
• Tertiary level qualifications in Engineering/Technology/Business/Finance or equivalent

Senior Business Analyst - 12 months contract

We are seeking a highly experienced Senior Business Analyst to lead digital transformation initiatives across enterprise platforms including CRM, ERP, loyalty, and financial systems. This role will bridge business needs and technology solutions, driving end-to-end delivery in Agile environments while ensuring alignment with strategic objectives.

Business Analysis & Requirements Management

• Elicit, analyze, and document business and system requirements, translating them into clear user stories and functional specifications
• Develop current-state and future-state process maps to support transformation initiatives
• Ensure traceability from requirements through to delivery and validation

Stakeholder Engagement

• Partner with cross-functional stakeholders including business leaders, IT teams, and external vendors
• Facilitate workshops to align business objectives and solution design
• Communicate complex technical concepts in a clear, business-friendly manner

Delivery & Agile Execution

• Support Agile delivery frameworks, including backlog grooming, sprint planning, and stand-ups
• Manage priorities to ensure timely and high-quality delivery of initiatives
• Coordinate with onshore and offshore teams to drive execution efficiency

System Implementation & Integration

• Lead or support implementation of enterprise platforms such as CRM (Salesforce), ERP (SAP), and loyalty systems
• Collaborate on API integrations and system migrations from legacy to modern architectures
• Ensure scalability and alignment with enterprise architecture standards

Testing & Quality Assurance

• Lead User Acceptance Testing (UAT) cycles including planning, execution, and defect management
• Ensure production readiness and minimize post-release issues
• Drive continuous improvement in testing practices

Change Management & Training

• Support change enablement initiatives to drive adoption of new systems and processes
• Deliver training and documentation to end users
• Promote best practices and process standardization across teams

Experience

• 10+ years of experience as a Business Analyst in digital or enterprise transformation environments
• Proven track record in CRM, ERP, or loyalty platform implementations
• Experience across industries such as aviation, retail, utilities, FMCG, or manufacturing preferred

Technical Skills

• Strong experience with tools such as JIRA, Confluence, and Visio
• Exposure to platforms such as Salesforce (Service, Marketing, Data Cloud), SAP FICO, or similar
• Understanding of API integrations and modern system architectures

Methodologies

• Hands-on experience with Agile delivery frameworks
• Strong knowledge of requirements engineering and business process modeling

Qualifications

• Bachelor’s degree in Business, IT, or related field
• Certifications such as PMP, CBAP, or equivalent are highly desirable

Nice to Have

• Experience working with offshore vendor teams
• Multilingual capability (e.g., English, Mandarin, Japanese)
• Experience in large-scale enterprise transformations

What Success Looks Like

• Improved delivery timelines and efficiency across projects
• High stakeholder satisfaction and alignment
• Reduced defects and increased system adoption post-implementation

Digital Business Analyst (1-Year Contract – Extendable)

We are looking for an experienced Digital Business Analyst to support the delivery of innovative digital solutions and platforms focused on customer journeys, digital sales, and self-service capabilities across APAC markets.

Key Responsibilities:

• Gather, analyze, and document business and system requirements (BRDs, FSDs, user stories).
• Drive requirement workshops and manage stakeholder discussions across business and technology teams.
• Work closely with product, platform, delivery, and technology teams to implement digital solutions.
• Support digital platform rollouts, product launches, and customer journey enhancements.
• Collaborate with design and delivery teams to ensure quality and timely implementation.
• Manage project scope, prioritization, dependencies, and risks across multiple initiatives.

Key Requirements:

• Minimum 6+ years of Business Analyst experience in digital delivery environments.
• Strong experience working in Agile projects and digital transformation initiatives.
• Exposure to e-commerce, customer lifecycle, digital sales, or customer servicing platforms.
• Strong stakeholder management, communication, and facilitation skills.
• Experience with Jira, Confluence, MS Project, and MS Office tools.
• Good understanding of product/platform lifecycle management and customer experience journeys.
• Ability to work across cross-functional and regional teams in a fast-paced environment.
• Insurance or Financial Services industry experience is advantageous.

ROLE SUMMARY

We are seeking a Senior Business Analyst with deep functional expertise in Trade Finance and Supply Chain Finance (SCF) to lead requirements, solutioning and functional delivery on global product builds and bank implementations. The role sits at the intersection of banking business knowledge and software product engineering: eliciting and shaping requirements, translating complex trade and SCF business processes into product capabilities and configurations, and steering functional delivery from discovery through UAT and go-live. The ideal candidate has built and implemented global trade / SCF products within an IT product or services organisation, and can engage credibly with bank business heads, operations and technology teams alike.

KEY RESPONSIBILITIES

• Requirements & functional analysis — lead elicitation, analysis and documentation of business and functional requirements; produce BRDs/FRDs, user stories, process flows, use cases and data mappings for trade and SCF products.

• Domain solutioning — translate documentary trade, guarantees, supply chain finance, factoring, receivables/payables finance, risk participation and syndication processes into product capabilities, configurations and gaps/customisations.

• Product build — work with product management and engineering to define and refine global product features; contribute to product backlog, prioritisation, configurability vs. customisation decisions and roadmap inputs.

• Implementation & rollout — support multi-country, multi-wave bank implementations; lead functional fit-gap, solution design workshops, product walkthroughs and configuration definition across cloud and on-premises deployments.

• Interface & data analysis — define functional requirements for interfaces (e.g. SWIFT, AML/sanctions screening, accounting/GL, limits & collateral, FX), data migration mappings and reconciliation rules.

• Testing & quality — author and review functional test scenarios, support SIT/UAT, triage defects, and own functional sign-off and exit criteria.

• Stakeholder management — facilitate workshops with bank business, operations, compliance and technology stakeholders; manage scope, decisions log, RAID and traceability; present to functional SteerCos.

• Regulatory & compliance alignment — ensure solutions reflect trade-specific regulatory, AML/sanctions, and bank policy requirements; align to standards such as URC, UCP, URDG, ISP and ICC rules where relevant.

• Knowledge leadership — act as functional SME and mentor junior BAs; build reusable functional assets, question banks and accelerators.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 12–15 years in business analysis with significant depth in Trade Finance and Supply Chain Finance.

• Experience within an IT / software organisation building or implementing global trade / SCF products (not solely in-bank operations).

• Proven delivery across the full lifecycle — discovery, requirements, solution design, configuration, UAT and go-live.

• Exposure to both cloud and on-premises product implementations.

• Bachelor's or Master's degree; trade finance / banking certifications (e.g. CDCS, CITF, CSDG, CTFP) and/or business-analysis certification (CBAP) are an advantage.

FUNCTIONAL & TECHNICAL COMPETENCIES

Domain

Required competencies

Trade finance

Documentary credits (LC), collections, guarantees & standby LCs, bills, reimbursements; ICC rules (UCP 600, URC 522, URDG 758, ISP98); trade-based AML & sanctions screening

Supply chain finance

Payables finance / reverse factoring, receivables finance, factoring, dynamic discounting, distributor & dealer finance, invoice financing, onboarding & programme structures

Risk participation & syndication

Funded & unfunded risk participation, asset distribution, syndication, limits, collateral and exposure management (desirable / strong plus)

Business analysis

Requirements elicitation, BRD/FRD authoring, user stories & acceptance criteria, process modelling (BPMN), use cases, gap analysis, traceability, RAID & decisions logs

Product & delivery

Product configuration, fit-gap analysis, backlog management, agile (Scrum/Kanban), UAT planning & defect triage, exit criteria & functional sign-off

Interfaces & data

Functional specs for SWIFT (MT/MX, ISO 20022), AML/sanctions, accounting/GL, FX, limits; data migration mapping & reconciliation rules

Tooling

Jira, Confluence, Visio / draw.io, advanced Excel; SQL for data analysis (desirable); test management tools

Soft skills

Workshop facilitation, stakeholder management, executive communication, structured documentation, cross-cultural onshore/offshore collaboration

DESIRABLE / DIFFERENTIATORS

• Hands-on experience with a leading trade / SCF product platform (e.g. iGTB / Intellect, Finastra, Surecomp, CGI, or equivalent).

• Experience on multi-country bank trade back-office implementations across APAC and international branches.

• Familiarity with digital trade, ESG-linked SCF, and emerging trade-digitisation standards (e.g. MLETR, electronic documents).

• Exposure to data migration, cutover planning and reconciliation on trade/SCF migrations

Position Summary:                 

• Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives and best practices

• Brings expertise in support of multi-functional efforts in process improvement, data capture and analysis, process ownership and compliance with procedures, etc.

• Ensures that policies and procedures align with corporate vision

Responsibilities:

• Acquire and maintain a clear understanding of the processes and technologies utilized in Illumina’s products, parts, and services.

• Review, evaluate, enforce and enhance Warehouse and Logistics Work Instructions (WIs) to ensure regulatory (eg. MDSAP) compliance.

• Provide quantitative and analytical insight on Supply Chain processes.

• Lead regional and global supply chain process improvement initiatives for warehouse and logistics ensuring cross functional linkage between strategy, operational plans, and key metrics.

• Partner with IDS (Illumina Digital Services) and GOA (Global Operations Analytics) to manage enhancements deployments which will meet Global Supply Chain’s strategic business vision.

• Drive release process control and governance, partnering with IDS (Illumina Digital Services) and workstream stakeholders.

• Drive process and continuous improvement initiatives in supply chain by embracing lean methodologies to reduce waste and incorporating market best practices.

• Own Illumina’s control standards and support audits for Warehouse Operations activities.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• Strong understanding of Warehouse and Operations business processes with a proven record of reducing waste and driving value

• Effective problem-solving ability to influence others (cross-functionally and globally)

• Proven record of implementing standard business processes in the warehouse and logistics space

• Good understanding of SAP and other warehouse and operations business systems architecture and data inputs for process analysis

• Experience with end-to-end supply chain and interacting with different Operations divisions such as Procurement, Quality and Manufacturing is a must

• Analytical skills and experience with SQL, databases, visualization applications such as Tableau/Power BI

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodation for additional task and responsibilities.

Preferred Experience/Education/Skills:

• Bachelor’s degree in supply chain or related field is required. MBA or Masters in Supply Chain is a plus

• At least 5 years work experience in Supply Chain.  Experience in a medical device company is preferred.

• Strong verbal and written communication and interpersonal skills

• Analytics skills including methods/models and tools such as SQL, Basic scripting and visualization tools such as Tableau/Power BI is required.

• Lean/Six Sigma Certification is a plus

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do

The primary role of an Analyst is to work closely with Senior Consultants and Managers to conduct research, interpret results and make recommendations. More specifically, they:

• Interact with case teams and clients;

• Draw insight and synthesise findings from qualitative and quantitative research

• Analyze and model discrete data sets;

• Assist with the creation of client-ready presentations;

• Have an increasing level of autonomy and responsibility, eventually taking on greater project management roles and client responsibilities, as consultants gain experience and demonstrate willingness to take on initiative.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development

• Understand how our daily work contributes to the priorities of the team and business

• Understand the set expectations and demonstrate accountability in keeping personal performance on track

• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team

• Demonstrate an appreciation for working with others

• Understand what is fundamental to Deloitte’s success as a business

• Demonstrate integrity and an awareness of strengths, differences, and personal impact

• Develop their understanding of Deloitte and offer a fresh perspective 

Requirements

• Graduating or graduated with a degree in Economics, Business, or other related discipline

• Strong analytical abilities, both quantitative and qualitative

• Strong reasoning and verbal communication skills;

• Ability to present information in an insightful and structured manner, both written and oral;

• Intellectually powerful and agile: curious, rigorous, and creative;

• Strong interpersonal skills: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions;

• Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity

Due to volume of applications, we regret only shortlisted candidates will be notified.

Job ID: 20278

• Location: Tai Seng
• Working hours: 8.30am - 5.30pm
• Salary: up to $3,500 (Depending on experiences)

Job Description

• Collect, validate, and maintain data to ensure accuracy, consistency, and integrity for analysis and reporting purposes.
• Develop, maintain, and enhance interactive dashboards and performance reports to monitor key business metrics, including delivery performance, inventory management, and service operations.
• Analyze data trends and generate meaningful insights, reports, and visualizations to support business decision-making.
• Collaborate closely with cross-functional teams to identify performance gaps, develop improvement initiatives, implement corrective actions, and track progress against targets.
• Monitor and follow up on action plans to ensure timely completion and achievement of desired outcomes.
• Provide administrative support and assist in coordinating business performance improvement activities as required.

Job Requirement

• Diploma in Data Analytics, Data Science, Business Analytics, Statistics, or a related field.
• Proficient in data analysis tools, reporting platforms, and relevant programming languages.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to identify issues and recommend data-driven solutions.
• Excellent verbal and written communication skills, with the ability to effectively present findings and collaborate with stakeholders across different functions.
• Self-motivated and proactive, with a willingness to undertake both analytical and administrative responsibilities, including close monitoring and follow-up of outstanding action items.
• Able to actively participate in corporate initiatives, including Management by Objectives (MBO), continuous improvement projects, and organizational development activities.
  

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20278, Business Performance Analyst cum Administrator".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Title: IT Business Analyst
Contract Duration: 6 months
Salary: $3800-$4500
Location: Enabling Village, 20 Lengkok Bahru
Eligibility: Only Singaporeans

Responsibilities

• Engaging internal stakeholders/business units to gather, collect and document their business needs, processes, and pain points.
• Prepare clear workflows, use cases, user stories, user guides / manuals and functional specifications.
• Run Proof of Concept (POC) for business processes using products
• Facilitate discussions between technical teams and business units and support in change management

Specific Requirements

1. Minimally an IT or Business IT Diploma / Degree holder
2. Fresh graduates are welcome to apply

Apply Now via MyCareersFuture
Only Qualified Candidates are Contacted

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By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants

In Ref: SS – JO – 28741 - B
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Partner with business stakeholders and technology teams to gather data requirements specific to banking products, transactions, customers, reporting and analytics.
• Design and maintain logical and physical data models that reflect core banking operations, risk management, compliance, financial reporting or analytics needs.
• Translate complex business use cases into normalized and de-normalized data structures optimized for both operational and analytical workloads.
• Implementation and evolution of data marts, data warehouses, and integration layers aligned with banking architecture.
• Collaborate with development teams on physical data model deployment and performance optimization for large financial datasets.
• Ensure data models adhere to data governance, data quality, and metadata management standards across banking domains.
• Provide data architecture documentation, data dictionaries, and lineage diagrams for regulatory, audit, and business usage.
• Support data lineage, metadata management, and data quality initiatives to enhance trust and transparency in data usage.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.
• Minimum 7 years of experience in data architecture, data modelling, or data management, banking or financial services industry.
• Basic knowledge of data governance (i.e. DAMA-DMBOK).
• Deep expertise in logical and physical data modelling for core banking, risk, compliance, and financial reporting domains and various analytics use cases.
• Proficient in data modelling tools (e.g., Erwin, PowerDesigner, or similar).
• Advanced SQL skills and strong ability to work with large, complex financial datasets.
• Solid understanding of relational and dimensional modelling, data warehousing, and data integration techniques.
• Intermediate understanding of regulatory compliance in the APAC region.
• Strong collaboration, communication, and documentation skills to engage with both business and technical stakeholders.
• Experience with the American data management system “Collibra” is a plus.
• Experience in Alteryx System is highly preferred.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

As an Analyst, your responsibilities will include:

Third-Party Risk Profiling

• Lead end-to-end risk profiling of third-party vendors and service providers, applying a solid understanding of TPRM principles.

• Assess inherent risk, determine risk tier classification, and ensure alignment with the firm's TPRM framework and regulatory expectations, demonstrating genuine knowledge of critical risks.

Outsourcing Risk Review (ORR) Documentation

• Own the preparation of comprehensive Outsourcing Risk Review (ORR) documents for each service onboarded.

• Leverage a sound understanding of outsourcing risk drivers, including concentration risk, exit risk, sub-outsourcing, and data residency, to produce thorough, accurate, and audit-ready documents.

Business Analysis & Requirements Capture

• Apply advanced BA techniques to elicit, structure, and document business and operational requirements from service owners and Subject Matter Experts (SMEs) from the control functions.

• Produce well-structured requirement write-ups, detailed process descriptions, and precise service scope definitions, forming the backbone of risk assessments and ORS documentation, ensuring no details are missed or misrepresented.

Stakeholder & Control Function Engagement

• Coordinate and conduct structured review sessions with relevant control functions such as Legal, Compliance, Information Security, Data Privacy, and Business Lines.

• Capture commentary, challenge responses, and secure all required signoffs within agreed timelines.

SME Liaison & Technical Translation

• Act as a critical bridge between technical SMEs and governance documentation.

• Utilize structured BA questioning techniques to extract precise information about services or technologies involved, accurately translating it into risk documentation and leadership materials, with sufficient risk knowledge to identify and challenge gaps or inconsistencies.

Senior Leadership Decks & Reporting

• Prepare clear, well-structured, and visually compelling presentation decks for senior leadership, Risk Committees, and Board-level approval forums.

• Ensure all materials are accurate, concise, and formatted to the highest professional standard using PowerPoint and Excel.

PMO Support & Deliverable Tracking

• Maintain a comprehensive tracker for all risk review deliverables, milestones, and deadlines.

• Provide PMO support including status reporting, issue escalation, action log maintenance, and cross-workstream coordination to ensure seamless execution.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Our client, one of Asia-Pacific’s leading organizations is looking for:
Low Code/No Code Business Analyst
Responsibilities:

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Requirements:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related discipline.
• Recent experience in configuring low code/no-code products or software
• Be able to diagnose or troubleshoot API issues
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms.
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

---------------------------------------------------------------------------------------------------------------------------------

Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Low Code/No Code Business Analyst"

Only shortlisted candidates will be notified.

---------------------------------------------------------------------------------------------------------------------------------

EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora 
EA Personnel Registration Number: R22109615

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.

We are seeking a proactive and detail-oriented IT Project Analyst to support the planning, execution, governance, and successful delivery of enterprise technology initiatives. The ideal candidate will work closely with Project Managers, business stakeholders, vendors, and technical teams to ensure projects are delivered on time, within budget, and in compliance with organizational standards.

The role requires strong experience in IT project coordination, PMO governance, budgeting, procurement, stakeholder management, and reporting, with a focus on driving operational excellence across technology projects.

Key Responsibilities

• Support end-to-end IT project management activities, including planning, execution, monitoring, and project governance.
• Coordinate project schedules, milestones, deliverables, dependencies, and status reporting across multiple initiatives.
• Assist in project budgeting, financial tracking, forecasting, and resource planning activities.
• Manage project resource onboarding and offboarding while maintaining accurate resource and capacity trackers.
• Support procurement processes, including Purchase Requests (PR), Purchase Orders (PO), Statement of Work (SOW) reviews, vendor coordination, and invoice processing.
• Monitor project risks, issues, action items, and ensure timely follow-up with relevant stakeholders.
• Prepare project dashboards, management reports, presentations, and governance documentation.
• Maintain project documentation, SharePoint repositories, and reporting trackers to ensure compliance and audit readiness.
• Collaborate with business users, technology teams, finance, procurement, and external vendors to facilitate smooth project execution.
• Support the PMO in driving governance standards, process improvements, and other project-related initiatives.

Must Have Requirements

1. Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline.
2. Minimum 6 years of experience in IT Project Management, PMO, or Project Analyst roles supporting enterprise technology initiatives.
3. Mandatory experience in managing or supporting Unified Communications (UC) projects, including project coordination, governance, vendor management, and budget tracking.
4. Strong experience in project governance, stakeholder management, procurement (PR/PO & SOW), budget management, and project reporting.

Preferred Skills

• Experience working in a banking or financial services environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, along with SharePoint and project tracking tools.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication and stakeholder management skills with the ability to collaborate across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Knowledge of PMO best practices and IT project lifecycle management.

PERSOL Singapore Pte Ltd •RCB No. 200007268E

EA License No. 01C4394 • Registration No. R1113321 (Jacob Tijo)

The Opportunity

• Adecco is partnering with a global technology company to look for a Business Operation Analyst who is focused on using data, analytics, and AI to improve operational performance, customer support effectiveness, and business decision-making at scale. The position requires a combination of technical expertise, strategic thinking, stakeholder management, and data storytelling to drive measurable business impact. 

The Talent

Required Skills & Experience

• 2–4 years of experience in analytics, operations support, or a technical environment.
• Strong understanding of operational metrics and KPI measurement.
• Advanced SQL skills and experience with tools such as Python/R, Tableau, Hive, and Presto.
• Strong data visualization, reporting, and dashboard development capabilities.
• Excellent communication and stakeholder management skills.
• Ability to convert complex analytical findings into business recommendations.

Preferred Qualifications

• Experience in customer operations, support operations, or service-oriented environments.
• Proven ability to work with large-scale datasets and big data technologies.
• Track record of driving measurable business outcomes through analytics.
• Experience leveraging AI tools to enhance analysis, productivity, and decision-making.

Job Description

• Develop and execute data-driven strategies to support business and operational objectives.
• Build analytical models and generate actionable insights from large and complex datasets.
• Design, maintain, and enhance dashboards, reporting systems, and performance metrics.
• Lead cross-functional analytics projects and provide strategic recommendations to stakeholders.
• Translate complex data into clear, actionable narratives for technical and non-technical audiences.
• Mentor team members and promote best practices in analytics and data science.
• Identify opportunities for process improvement, automation, and innovation.

Next Step:

• Send your updated cv at JiaYi.Lim@adecco.com
• Email Subject: Business Operation Analyst (Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

about the company:

Our client is a prominent global financial services firm with a sophisticated regional presence in Asia. Recognized for its commitment to excellence and high-level service delivery, the organization operates within a highly regulated and international framework. They are currently enhancing their regional data capabilities and are looking for a professional who thrives in a culture of integrity, precision, and strategic digital evolution.

about the job:
His role acts as the critical bridge between business architecture and engineering, translating complex capital markets and banking requirements into precise technical workflows and system logic.

Key Responsibilities:

• Elicit technical and business requirements from domain leads, translating them into detailed Functional Specification Documents (FSDs), data mappings, and system workflows.
• Partner with enterprise architects and development teams to facilitate complex system configurations, downstream integration architecture, and delta/gap analyses.
• Own functional delivery across the Software Development Life Cycle (SDLC), driving phases from initial scoping and logic design through to deployment engineering.
• Lead defect triage, root-cause analysis (RCA), and incident resolution during rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles.
• Ensure all technical builds, schema changes, and parameter setups comply with internal security governance and MAS/international financial regulations.

skills and experience required:

• Experience as a Technical Business Analyst, Functional Consultant, or Systems Analyst within a banking or financial services environment.
• Deep, hands-on functional proficiency working with major enterprise core banking platforms (architecture, modules, parameter tables, and batch/EOD processing).
• Strong technical understanding of trade execution lifecycles, securities processing, corporate actions, custody infrastructure, and global payment messaging infrastructure (e.g., SWIFT, ISO 20022).
• Proven experience working alongside engineering teams within Agile/Scrum delivery structures and CI/CD deployment pipelines.
• Analytical capabilities with a track record of diagnosing system gaps, querying data, and managing complex environment deliverables under tight sprint schedules.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Job Description

• Gather, analyse, and document business and system requirements from clients and stakeholders.

• Create detailed requirement specifications, user stories, and functional documentation.

• Develop workflow diagrams, process maps, and wireframes for complex business use cases when required.

• Determine operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.

• Identify opportunities for process improvement and recommend system enhancements through the study of current practices and workflows.

• Assess and communicate the financial and operational impact of proposed changes.

• Collaborate closely with development teams to transfer business requirements and domain knowledge.

• Support Project Managers in project scoping, effort estimation, resource planning, and project delivery activities.

• Work with clients, developers, testers, and other stakeholders to ensure business requirements are fully understood and successfully implemented.

• Participate in user acceptance testing (UAT), requirement validation, and solution reviews.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.

• Minimum 2 years of experience as a Business Analyst or in a similar role.

• Strong stakeholder management skills with the ability to influence and collaborate with diverse teams.

• Excellent analytical, problem-solving, documentation, and presentation skills.

• Strong communication and interpersonal skills.

• Knowledge of software testing methodologies, approaches, and techniques.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience working in Agile/SCRUM environments.

• Hands-on experience with JIRA or similar project management tools.

• Excellent command of English, both written and spoken.

• Proficiency in Vietnamese (written and spoken) is required to liaise with Vietnamese-speaking clients, business partners, and stakeholders, and to support projects involving Vietnam-based operations and market expansion initiatives.