Total 526 Business Management / Project / Planning job vacancies

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

RESPONSIBILITY

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements.

EXPERIENCE AND SKILLS NEEDED

• Strong Business Analyst experience
• Preferably have experience in hands-on configurations of ServiceNow
• Willing and prepare to have some hands-on job scope such as configurations on SaaS/ COTS products like ServiceNow
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Job Description

·      We are seeking an experienced Temenos Triple A Plus (TAP) Functional Business Analyst with deep expertise in Private Banking and Wealth Management systems. 

·      The role involves leading business analysis activities across large-scale implementations, with a strong focus on order-to-trade lifecycle, portfolio management, and banking products. 

Key Responsibilities 

·      Business Analysis & Functional Expertise Act as a Senior Functional Business Analyst for TAP (Triple A Plus). 

·      Drive analysis across: Order-to-Trade Lifecycle Management Portfolio Performance Analysis Strategy & Constraints Screens, Statements, and Reporting Conduct Product Lifecycle Workshops (PLW) and produce Gap Analysis documentation.

·       Prepare: High-Level Solution Design (HLSD) Functional Specification Documents (FSD) User Stories and acceptance criteria Collaborate closely with Product Owners and Scrum Teams in Agile delivery. 

·      Domain Expertise Strong understanding of International Private Banking.

·       Experience across: Securities, Derivatives, Structured Products Core Banking Products (Payments, Deposits, Loans, FX) Implementation Experience 

·      Hands-on involvement in at least two end-to-end Private Banking implementations, covering: TTI (Triple’A Infrastructure) T24 (Temenos Transact) TDS (Temenos DataSource) TDH (Temenos Data Hub) 

·      Stakeholder & Communication Management Facilitate workshops, stakeholder discussions, and requirement sessions. 

·      Translate: Complex technical concepts → Business stakeholders Business requirements → Technical teams Build consensus and drive stakeholder alignment. 

·      Problem Solving & Leadership Perform root cause analysis and propose solutions. 

·      Demonstrate thought leadership and innovation in problem-solving.

·       Lead change initiatives and influence decision-making across teams. 

·      Work independently to resolve issues and drive outcomes. Tools & Technologies Proficient in: Microsoft Office Suite Confluence JIRA Exposure to: Cloud technologies AI/ML APIs (preferred) 

·      Required Qualifications Bachelor’s degree in Finance, IT, or related field. CBAP certification (mandatory). 

·      Strong experience working in Agile environments.

 Required Experience 

·      8+ years as a Business Analyst, preferably in banking/wealth management. 

·      Proven experience in enterprise-scale application delivery. 

·      Strong hands-on experience in: Requirements gathering Documentation Agile delivery lifecycle

Role Overview

As a Business Analyst, you will be responsible for analyzing business needs and translating them into effective technology and process solutions. You will partner closely with stakeholders to assess current-state processes, identify gaps, and define future-state solutions aligned with business objectives and Oracle Cloud capabilities.

You will play a key role across the end-to-end implementation lifecycle, from requirements gathering through to deployment, ensuring solutions are scalable, practical, and aligned with business needs.

Key Responsibilities

• Lead and facilitate requirements gathering workshops to ensure clear understanding and stakeholder alignment
• Analyze current business processes, identify gaps, and define future-state solutions
• Develop clear and comprehensive business and functional requirement documentation
• Translate business needs into functional specifications for technical teams
• Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
• Utilize data analysis and insights to support decision-making and solution design
• Support end-to-end project lifecycle, including testing, deployment, and post-go-live support
• Continuously review and refine processes to adapt to evolving business needs

Skill Set & Experience

Core Skills

• Strong experience in Oracle Cloud system implementation, covering full project lifecycle
• Strong problem-solving and critical thinking skills to address complex business challenges
• Excellent stakeholder management and communication skills (written and verbal)

Good-to-Have Skills

• Basic project management capabilities (planning, scoping, timelines, risk and dependency tracking)
• Strong collaboration and teamwork, with ability to work in cross-functional environments
• Experience in data analysis and business process improvement

Experience & Qualifications

• Proven experience as a Business Analyst in Oracle Cloud implementations
• Strong knowledge of Requirements Analysis and Business Process Design
• Familiarity with business process analysis tools and methodologies
• Experience in a client-facing or consulting environment is preferred

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions. Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration. Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively. Continuously seek opportunities for process optimization and innovation.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience: 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 3 years of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Job Overview

We are seeking an experienced IT Business Analyst to support HR systems and applications within a fast-paced enterprise environment. This role focuses on gathering business requirements, supporting system enhancements, and ensuring smooth operation of HR platforms.

You will collaborate closely with HR stakeholders, technical teams, and external vendors to enhance system capabilities and deliver effective solutions that align with business needs.

Key Responsibilities

Requirements & Analysis

• Engage with business users to gather and document system requirements
• Translate business needs into clear functional specifications and user stories
• Analyze system changes and assess impact on existing processes

System Enhancements & Support

• Support ongoing improvements and configuration updates to HR systems
• Work alongside technical teams to clarify requirements and ensure accurate implementation
• Assist in troubleshooting issues and resolving system-related defects

Integration & Data Flow Coordination

• Support integration activities across HR systems and other enterprise platforms
• Work with relevant teams to understand data flow and system dependencies
• Ensure alignment across systems during enhancements and updates

Testing & Implementation

• Coordinate and support User Acceptance Testing (UAT) activities
• Assist business users during testing cycles and ensure requirements are met
• Support deployment and post-implementation activities

Stakeholder & Vendor Coordination

• Act as a liaison between business users, IT teams, and external vendors
• Facilitate communication and ensure alignment across stakeholders
• Provide regular updates on progress, issues, and outcomes

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst or System Analyst
• Experience supporting HR systems or enterprise applications
• Hands-on involvement in system enhancements and UAT processes

Technical Knowledge

• Familiarity with HRIS platforms, preferably SAP SuccessFactors
• Exposure to modules such as: Employee Central, Recruiting and Learning / Performance / Compensation
• Basic understanding of system integration and data flows

Skills

• Strong requirements gathering and documentation skills
• Good understanding of Agile and/or Waterfall methodologies
• Excellent communication and stakeholder management

Nice to Have

• Exposure to integration platforms (e.g. SAP CPI)
• Experience working in large-scale enterprise environments
• Relevant certifications in Business Analysis or HR systems

Key Attributes

• Detail-oriented and structured in approach
• Strong analytical and problem-solving mindset
• Able to manage multiple initiatives in a dynamic environment
• Comfortable working across business and technical teams

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

We are seeking an experienced and dynamic FBA tocontribute to our strategic initiatives and drive key business outcomes withinthe Bank. This role requires a strong leader capable of managing complexprojects and working with high-performing teams.

Job Responsibilities

• Translate high-level requirements into detailed documentation within the organization's context
• Review and work with SA (System Analyst) on functional specifications and prepare flowchart
• Evaluate and analyse existing business processes and uncover areas for improvements
• Define detailed business processes, spanning both online and offline aspects
• Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution
• Work with the design team for requirements that require User Interface Design
• Consult Solution Architect or System Analyst for technical requirements
• Collaborate with GIS to ensure nonfunctional requirements effectively incorporate security requirements
• Support the business pilot/live functionally
• Review with Test Manager/Testers test cases and ensure requirements/solutions are tested.
• Clarifications on defects raised during testing and ensure correct classification on defects
• Impact assessments on Change request or scope creep
• Functional Specification Documents Operational Impact Assessment
• Detailed Test Case Review
• Requirement Traceability and Change Management Document

Job Qualifications
* Bachelor's degree in IT, Finance, Economics, or a related field. An MBA orequivalent advanced degree is highly preferred.
* Minimum of 8-10 years of progressive experience in the banking or financialservices industry, with at least 3-5 years as a functional business analyst orsystem analyst preferred
* Proven track record of successfully managing complex projects and achievingstrategic business objectives.
* Strong understanding of financial products, services, and market dynamicswithin the banking sector.
* Excellent communication, interpersonal and presentation skills, with theability to influence and engage stakeholders at all levels.
* Demonstrated ability to think strategically, analyze complex problems, anddevelop effective solutions.
* Solid understanding of regulatory frameworks and compliance requirementswithin the financial industry.
* Proficiency in financial software and data analysis tools, and the SDMprocess and testing tools

Responsibilities

•  Collaborate with senior consultants to gather and analyze client requirements, translating business needs into actionable technology solutions.

• Support the design and development of solutions, contributing to technical specifications, workflows, and functional requirements.

• Participate in data collection, analysis, and interpretation to provide insights that inform decision-making and strategy.

• Contribute to the creation of project documentation, including project plans, status reports, and client communications.

• Assist in facilitating workshops and presentations to stakeholders, ensuring clear communication of technical concepts.

• Participate in team meetings and brainstorming sessions to discuss solutions.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.

• At least 1-3 years of relevant working experiences

• Experienced in the following:

  • Requirements Gathering: Stakeholder interviews, workshops, elicitation techniques, and managing conflicting requirements

  • Documentation & Specifications: Writing SRS, SDS, user stories, use cases, and acceptance criteria

  • Testing: UAT planning and execution, test case development, defect tracking, and sign-off

  • Deployment Support: Release coordination, go-live checklists, post-deployment validation, and hypercare support

Must Have Skills

• Independent and detail-oriented with the BA tasks assigned - able to collaborate with various stakeholders to identify solutions to business problems, piecing together requirements to provide holistic solution

• Able to comprehend technical requirements, understanding requirements at code level as well as perform basic debugging. Basic understanding of Java, Javascript, SQL, AWS Cloud

• Effective/confident communication, ability to translate technical concepts into non-technical language for client communication

Licence no: 12C6060

Nomura Overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview

Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.

Role Description

The Business Analyst position sits within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.

As the Business Analyst, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience. You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.

Responsibilities

Client Experience & Digital Transformation

• Lead digital platform transformations including soft token implementation & migration
• Manage digital platform initiatives and define client experience and user journey
• Execute strategic client experience projects with measurable outcomes

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements from diverse stakeholders
• Translate requirements into functional specifications, user stories, and actionable solutions
• Perform data analysis, gap analysis, and impact assessments for system improvements
• Facilitate workshops and ensure Business-IT alignment throughout solution delivery

User Acceptance Testing Leadership

• Lead UAT for digital banking and CE-FO initiatives, defining scope, objectives, and success criteria
• Create comprehensive test plans, coordinate testing teams, and manage defect resolution
• Track progress, escalate issues, and provide UAT sign-off upon meeting quality standards

Project Coordination & Process Optimization

• Support project planning, tracking, and reporting across CE-FO initiatives
• Maintain project documentation and coordinate stakeholder engagement
• Identify automation opportunities and streamline client services processes
• Ensure regulatory compliance and monitor operational risk metrics

Requirements

• Minimum Degree in Finance, Business, Computer Science or Information Technology
• Minimum 5 years’ experience in business analyst function with demonstrated focus on client experience and front office operations in wealth management
• Minimum of 5 years’ experience with authentication systems and digital platforms
• Experience working with client reporting systems and Avaloq core banking system
• Proven track record in project coordination and execution within financial services environment
• Experience with workflow management tools such as JIRA, Confluence or similar platforms
• Knowledge of regulatory frameworks applicable to wealth management
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Microsoft Office Suite and willingness to learn risk management software and tools
• Excellent written and verbal communication skills
• Team player with strong interpersonal skills and multicultural awareness

Nomura Competencies

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 13270

We are hiring on behalf of our client, a reputable organisation supporting public sector initiatives, for a Business Process Analyst / Solution Designer to drive digital transformation projects across government agencies.

This role focuses on analysing and optimising business processes, designing solution workflows, and translating requirements into clear, implementable specifications.

Key Responsibilities

• Engage stakeholders across government agencies to understand and analyse current business processes
• Identify opportunities for process optimisation and efficiency improvements
• Design to-be process flows, system workflows, and end-to-end solution architectures
• Develop wireframes and mockups to visualise user journeys and system interactions
• Translate business requirements into clear functional specifications and flow designs
• Collaborate with technical teams to ensure solutions are feasible, scalable, and aligned with requirements
• Support documentation and ensure clarity across all stages of the project lifecycle

Requirements

• Degree in Business, Information Systems, Computer Science, or related field
• Minimum 3+ years of experience in business analysis, process design, or solution design
• Strong experience in process modelling, workflow design, and documentation
• Ability to create wireframes/mockups to support solution design
• Comfortable working with both business and technical stakeholders
• Detail-oriented with strong written and verbal communication skills

Preferred / Nice to Have

• Prior experience working on Singapore public sector / government projects
• Familiarity with digital transformation initiatives
• Experience working in Agile or structured delivery environments

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibility

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested changes, assess reasonableness of resource requirements

Requirements

• 3-4 years of relevant BA experience
• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernization and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organizational objectives and user experience goals.

Your primary focus will be analyzing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Business Requirements Analysis

• Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.

Process Mapping and Optimization

• Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimized workflows that leverage AI capabilities and self-service functionalities.

CRM System Analysis and Design

• Analyze existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.

Website and Knowledge Management Requirements

• Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyze information architecture requirements and design intuitive user journeys for parents and educators.

Data Analysis and Insights

• Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyze user behavior data to inform design decisions and optimization strategies.

Solution Design and Documentation

• Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.

Testing and Quality Assurance

• Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.

Stakeholder Engagement and Training

• Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernization projects
• Proven experience analyzing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact center operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Summary

We seek a Junior Project Manager / Technical PMO with Banking or Financial Services experience to support AI and data-driven transformation projects. Collaborate with engineering, business, and senior program managers to ensure effective project planning, execution, governance, and reporting.

Responsibilities

• Manage end-to-end project lifecycle activities including initiation, planning, execution, monitoring, and closure to deliver technology projects on time and within scope
• Coordinate with AI/ML engineers, data teams, and business stakeholders to align project objectives and technical requirements
• Track and control project plans, timelines, risks, issues, and dependencies to mitigate delays and ensure smooth delivery
• Prepare and present status reports, dashboards, and executive presentations to communicate project progress and risks clearly
• Enforce PMO governance, compliance, and audit standards aligned with banking regulations to maintain project integrity
• Facilitate Agile ceremonies such as stand-ups, sprint planning, and retrospectives to support iterative delivery and team collaboration
• Manage stakeholder communications across business and technology teams to ensure alignment and timely issue resolution
• Support vendor coordination and delivery tracking to maintain quality and schedule adherence
• Assist in budget tracking, resource planning, and forecasting to optimize project financials and staffing
• Document requirements, scope changes, and change management processes to maintain project transparency and control

Required competencies and certifications

• Prior experience in Banking or Financial Services domain with exposure to digital banking, payments, risk, compliance, AML, data, reporting, or regulatory projects
• 3–6 years of experience in Project Management, PMO, or delivery coordination roles
• Strong communication and stakeholder management skills demonstrated through effective cross-team collaboration
• Ability to work efficiently in a fast-paced, cross-functional environment managing multiple priorities
• Strong analytical and problem-solving skills applied to identify and resolve project challenges
• Detail-oriented with proven documentation capabilities to maintain accurate project records
• Understanding of SDLC, Agile, and Scrum methodologies applied to technology project delivery
• Familiarity with banking systems, regulatory environments, or financial products relevant to project context

Preferred competencies and qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, Finance, or related field
• Certifications such as PMP, PRINCE2, CSM, or Scrum Master to validate project management expertise
• AI or Data certifications to support AI and data-driven transformation initiatives
• Experience working on AI use cases including chatbots, NLP, fraud detection, risk analytics, or recommendation systems
• Exposure to regulatory projects involving MAS guidelines or compliance frameworks
• Experience managing multi-vendor or large-scale banking technology environments
• Familiarity with data platforms (data lakes, analytics pipelines), APIs, microservices, or cloud platforms (AWS, Azure, GCP)
• Proficiency with project management tools such as Jira, Confluence, MS Project, Excel, and PowerPoint

Product area

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Job description

Financial Analysts ensure that Google makes sound financial decisions. As a Financial Analyst, your work, whether it's modeling business scenarios or tracking performance metrics, is used by our leaders to make strategic company decisions. Working on multiple projects at a time, you are focused on the details while finding creative ways to take on big picture challenges.

As someone who knows the workings of the core Finance team inside and out, you'll lead individual projects to transform planning, tracking and control processes. You'll provide senior level management with insightful recommendations, planning and reporting support.

Additional job description

Business Finance is part of Google’s Financial Planning and Analysis (FP&A) organization, providing financial and analytical support to Google’s business organization. Our work is integral to the strategic decision-making and operations of the commercial teams across all our advertising products. From understanding market and usage trends to exploring the productivity and return of our various investments, the Finance organization is an important partner and advisor to the commercial leaders. 

In this role, you will partner with the APAC Google Customer Solutions (GCS) Leadership to build the future of the Small and Medium Businesses (SMB) digital ecosystem. The APAC GCS Finance team partners with sales and cross-functional leadership to provide investigative insights and recommendations on key business decisions. You are responsible for core operations such as forecasting and budgeting, and act as a trusted advisor to the leadership team on topics such as business performance, risks and opportunities, market acceleration plans and resource allocation.

Qualifications

Job responsibilities

• Perform analysis of datasets to extract relevant information, identify trends, and generate actionable insights for the business.
• Drive business and product strategy across Google Ads Products, act as a trusted advisor to Sales leaders on business performance and finance related priorities. Provide management with clear insights and recommendations into drivers of business, market trends, risks, and opportunities leading to business enhancing sales and product actions.
• Lead investigative deep dives independently, or in partnership with cross-functional partners, bring clarity to the biggest and most complex problems facing Google.
• Influence with data, and articulate succinctly key insights to executive stakeholders to drive business decision making.

Minimum qualifications

• Bachelor's degree in Business, Finance, Economics, Statistics, or another quantitative field, or equivalent practical experience.
• 4 years of experience in financial planning and analysis (FP&A), consulting, or a related function, or an advanced degree.
  

Preferred qualifications

• Experience with building data infrastructure (e.g., designing architecture, building data pipelines, implementing scalable monitoring) and implementing reporting solutions.
• Experience in developing strategies in fluid competitive environments, impeccable business judgment for resource allocation decisions to achieve the desired business outcome.
• Ability to work with data to produce analysis, influencing decision making with numerical analysis and generating insights.
• Excellent communication skills with the ability to work with a wide variety of departments.
• Excellent problem-solving and technical (e.g., Financial Modeling, SQL, Data Viz) skills, with the ability to work with large volumes of complex data.

The purpose of this role is to provide expertise in reporting and analysis to enhance decision-making across the talent lifecycle, support strategic initiatives, and contribute to achieving business goals with a focus on talent priorities. This role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives. Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.

• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.

• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.

• Implement policies, programs, and directives from senior management to respond to business decisions.

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.

• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.

• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.

• Identify and proactively report key risk areas for People programs, ensuring successful resolution.

• Actively engage with stakeholders to determine areas of improvement in existing processes.

How to Apply:

Interested applicants, please email your resume to claralim@recruitexpress.com.sg

*please note that only shortlisted candidates will be contacted

Lim Tyn Wei Crystal (Clara)

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

·        Minimum 5-7 years of experience in technical business analysis

· Strong knowledge of software development lifecycle and DevOps

· Proficiency in reviewing vendor-delivered code across multiple programming languages with focus on security, performance, and maintainability standards

· Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates

·        Expertise in analysing application logs, system performance metrics, and troubleshooting technical issues using log management tools

· Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis

·        Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)

·        Ability to bridge business requirements with technical implementation

· Experience in evaluating technical deliverables, conducting code walkthroughs, and enforcing development standards

· Understanding of API integrations, data flows, and system architecture

· Support UAT, track defect rates, and conduct system training

Key Responsibilities

• Act as the primary liaison between business stakeholders, policy owners, and technical teams.
• Analyze and interpret complex business requirements within the context of public sector regulations, policies, and service delivery frameworks.
• Apply structured methodologies to gather, validate, and document business and functional requirements.
• Ensure solutions align with:

- Enterprise architecture standards
- Government security policies
- Compliance and audit requirements
- Public sector governance frameworks

• Facilitate workshops with diverse stakeholder groups including:

- Operations teams

- Policy owners

- IT and infrastructure teams

- Vendors and system integrators

• Identify operational gaps and document:

- Business process flows

- Functional specifications

- User stories and use cases

- Test cases and validation criteria

- User manuals and training materials

• Support UAT coordination and traceability of requirements through to implementation.
• Ensure proper documentation and adherence to Change Management and Release Management processes.
• Proactively escalate risks, policy conflicts, or cross-agency dependencies.
• Take ownership of assigned deliverables while operating within public sector governance structures.
• Support service transition and operational readiness activities.

Knowledge, Skills & Attributes

• Strong understanding of public sector service delivery models and governance environments.
• Familiarity with regulatory and compliance requirements in government environments.
• Strong stakeholder engagement skills across multi-tiered government structures.
• Ability to translate policy-driven requirements into structured system specifications.
• Experience working within:

- Change Management frameworks

- ITIL-based service environments

- Risk and compliance frameworks

• Excellent documentation skills with audit traceability awareness.
• Advanced process mapping skills (BPMN / Visio).
• Strong analytical capability to manage complexity and competing priorities.
• High attention to detail and ability to operate within structured governance processes.
• Strong written and verbal communication suitable for senior public sector stakeholders.

Technical Knowledge

• Experience with government-standard systems such as:

- ServiceNow

- SAP

- SharePoint

- Enterprise Document Management Systems

- Case Management Platforms

• Familiarity with public cloud platforms and hybrid architectures.
• Working knowledge of ITIL and service integrator environments.
• Understanding of cybersecurity and data protection requirements in public sector settings.

Academic Qualifications & Certifications

• Bachelor’s degree in business, Information Technology, Public Administration, or related discipline.
• Professional in Business Analysis (IIBA) certification preferred.
• ITIL certification required or strongly preferred.
• Project Management certification (PMP / PRINCE2) advantageous.
• Relevant government security clearance (if applicable).

Required Experience

• Extensive experience as a Business Analyst within:

- Public sector

- Government-linked organizations

- Highly regulated environments

• Proven experience in:

- Requirement gathering and validation

- Process re-engineering

- Policy-to-system translation

- Multi-stakeholder environments

• Experience supporting large-scale digital transformation or modernization initiatives.
• Experience working within Systems Integrator or service provider environments supporting government agencies.

Public Sector Competency Emphasis

The ideal candidate will demonstrate:

• Governance discipline
• Compliance awareness
• Structured documentation practices
• Strong stakeholder diplomacy
• Risk-conscious decision-making

About Innowave Tech Singapore 

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points. 

Job Overview: 

We are seeking a detail-oriented and strategic Business Analyst to drive financial modeling, market analysis, and regional expansion initiatives. This role plays a critical part in supporting data-driven decision-making, optimizing revenue strategies, and identifying growth opportunities across global markets. 

The ideal candidate will combine strong analytical capabilities with business acumen to develop financial forecasts, evaluate market dynamics, and support go-to-market (GTM) strategies, particularly within AI SaaS or platform-based business models. 

Roles & Responsibilities 

1. Financial Modeling & Forecasting 

• Build and maintain robust financial models (revenue, cost, cash flow, scenario analysis) 

• Develop multi-region revenue forecasts aligned with GTM strategy 

• Perform unit economics analysis (customer acquisition cost, LTV, margin structure) 

• Support pricing strategy and AI SaaS / platform monetization models 

• Conduct sensitivity analysis for expansion scenarios (best/worst/base cases) 

 2. Regional Business & Market Analysis 

• Analyze regional market dynamics (Taiwan, Germany, SEA, US, China) 

• Evaluate industry trends, competitive landscape, and demand drivers 

• Identify high-potential markets and verticals (semiconductor, advanced manufacturing) 

• Support localization strategy based on economic, regulatory, and cost structures 
  

Educational Background 

• Bachelor’s or Master’s in finance, Economics or related field 

• 3–8 years of experience in strategy, finance, consulting, or high-growth startups 

• Experience in global or regional business environments preferred 

Technical Skills 

1. Financial & Analytical Core 

• Advanced financial modeling (3-statement, SaaS metrics, scenario planning) 

• Strong experience in revenue forecasting models 

• Deep understanding of unit economics & margin optimization 

• Proficiency in Excel / financial tools (mandatory), Python or BI tools (plus) 

1. Strategic & Business Acumen 

• Ability to connect financial insights to business strategy 

• Understanding of global market expansion and regional economics 

• Familiarity with AI / SaaS / industrial tech business models 

 1. Investment & Fundraising (Preferred) 

• Experience in VC/PE, investment banking, or startup fundraising 

• Understanding of valuation methods (DCF, comps, venture methods) 

 Soft Skills

• Strong problem-solving with structured thinking 

• Ability to translate complex data into clear executive insights 

• Effective cross-functional collaboration (finance, product, sales) 

Job Description & Requirements

Position: Business Analyst

Duration:1 Year (Renewable Yearly)

Location- Clementi

Working Hours: 8:30 AM - 6:00 PM

Job Summary:
A System Analyst/Business Analyst evaluates and improves an organization’s IT systems by analyzing business requirements, identifying system and software needs, and implementing solutions to enhance efficiency and productivity. The role bridges the gap between business needs and technology solutions.

Key Responsibilities:

• Analyze current IT systems and business models to identify areas for improvement.
• Gather and document user and system requirements through consultations, interviews, and observations.
• Develop functional specifications and system design documents.
• Collaborate with software developers, project managers, and stakeholders to implement and integrate systems.
• Conduct system testing and validation to ensure solutions meet business goals.
• Provide technical support and training to users.
• Monitor system performance and troubleshoot issues post-implementation.
• Stay up to date with emerging technologies and propose innovative IT solutions

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 4-5 years of experience as a System analyst/Application Consultant or in a similar IT role.
• Strong technical understanding of IT applications (SQL, system design/integration, IT project related activities, etc).
• Strong understanding of IT service request management.
• Proactive and independent in engaging stakeholders to achieve results.
• Ability to work under tight project deadlines.
• Good technical skills (Oracle SQL, PL/SQL)

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What will you do?

• Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.
• Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.
• Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.
• Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.
• Ensure system readiness for deployment and analyze the impact of changes.
• Assist the CIO in identifying digital transformation opportunities.
• Define product vision, roadmap, and objectives aligned with business strategy.
• Communicate product strategies and use data to inform decisions.

Requirements

What are we looking for?

• Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.
• Experience in at least one full software/product development cycle (Agile preferred).
• Strong analytical, problem-solving, and influencing skills.
• Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions
• Proactive, motivated, and inquisitive mindset.
• Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

• Business Analysis certification (e.g., CBAP).
• Past development or consulting experience.
• Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

• Experience working with Agile tools such as Figma, Miro, or JIRA
• Experience facilitating workshops, focus groups, and sprint reviews
• Knowledge of data analytics and product metrics
• Certification such as Scrum Master or Product Owner is a plus
• Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration
• Experience to rapid application development platforms such as OutSystems
• Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

• Collaborate with stakeholders across front office, operations, and technology teams to gather, analyse, and document business and system requirements
• Support the design and delivery of solutions across capital markets products, including trade lifecycle processes, position management, and reporting
• Analyse current workflows and systems to identify gaps, inefficiencies, and opportunities for improvement
• Contribute to system integration efforts, including API-based solutions and data flow optimisation
• Produce clear documentation such as functional specifications, process flows, and test cases
• Work closely with development teams to ensure requirements are understood and implemented effectively
• Support testing activities, including defining test scenarios and validating outcomes
• Ensure solutions align with internal governance, risk, and compliance standards
• Assist in identifying and mitigating risks related to system and process changes

Requirements

• Proven experience as a Business Analyst or similar role within capital markets or financial services
• Product knowledge in Structured Products is highly advantageous
• Strong understanding of financial products and trade lifecycle processes
• Experience working with middle office or operational systems is preferred
• Familiarity with Agile delivery methodologies (e.g. Scrum)
• Ability to work with technical teams, with some understanding of system architecture and integrations
• Experience with data analysis tools (e.g. SQL) and data formats such as JSON or XML is advantageous
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and stakeholder management skills
• Ability to work independently in a fast-paced, collaborative environment
• Degree in a relevant field such as Finance, Technology, or Business

Responsibilities

• Collaborate with stakeholders across front office, operations, and technology teams to gather, analyse, and document business and system requirements
• Support the design and delivery of solutions across capital markets products, including trade lifecycle processes, position management, and reporting
• Analyse current workflows and systems to identify gaps, inefficiencies, and opportunities for improvement
• Contribute to system integration efforts, including API-based solutions and data flow optimisation
• Produce clear documentation such as functional specifications, process flows, and test cases
• Work closely with development teams to ensure requirements are understood and implemented effectively
• Support testing activities, including defining test scenarios and validating outcomes
• Ensure solutions align with internal governance, risk, and compliance standards
• Assist in identifying and mitigating risks related to system and process changes

Requirements

• Proven experience as a Business Analyst or similar role within capital markets or financial services
• Product knowledge in Structured Products is highly advantageous
• Strong understanding of financial products and trade lifecycle processes
• Experience working with middle office or operational systems is preferred
• Familiarity with Agile delivery methodologies (e.g. Scrum)
• Ability to work with technical teams, with some understanding of system architecture and integrations
• Experience with data analysis tools (e.g. SQL) and data formats such as JSON or XML is advantageous
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and stakeholder management skills
• Ability to work independently in a fast-paced, collaborative environment
• Degree in a relevant field such as Finance, Technology, or Business

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

We are a growing Singapore-based financial institution specialising in Accounts Receivable Purchase (ARP), asset-based lending, working capital, supply chain financing, leasing/hire purchase, and other structured financing solutions for SMEs. Our mission is to help businesses optimise their cash flow and working capital through efficient and flexible financing options.

As part of our continued growth, we are seeking a skilled Business Analyst to join our dynamic team. This role will focus on facilitating the evolution of our core applications. The ideal candidate will possess strong product management skills and experience in quality assurance testing, ensuring that the final product meets both business requirements and user expectations. 

Responsibilities :

Project Facilitation 

• Collaborate with cross-functional teams in the region, including developers, product owners, vendors, and stakeholders, to define project scope, requirements and objectives. 
• Conduct requirement-gathering sessions to elicit detailed business requirements and translate them into functional user specifications. 
• Develop and maintain project documentation, including user requirements, specifications, user stories, process flows and use cases. 

Product Development and Management 

• Assist and work with other Product Owners in the creation of the sprint planning and backlog and prioritize features based on business value and objectives. 
• Work closely with stakeholders to identify business and market needs and ensure alignment with organisational goals. 
• Monitor project progress and coordinate releases, ensuring timely delivery of sprint milestones and post go-live support. 
• Take part in Sprint reviews and retrospectives to improve development processes and system capabilities. 
• Support automation and digitalisation initiatives to enhance operational efficiency

Quality Assurance Testing

• Assist in developing test plans, test cases, and test scripts based on business requirements and functional specifications. 
• Conduct and coordinate functional, regression, and user acceptance testing (UAT) to ensure application or sprint quality. 
• Collaborate with developers to troubleshoot issues and ensure timely resolution of defects

User Support & Continuous Improvement

• Collaborate with application support teams and vendors to provide timely support to users, addressing issues, queries, and enhancements.
• Ensure standardisation of processes and identify opportunities to enhance system functionalities.
• Prepare training documentation and conduct user training where required.
• Stay informed on system updates and advise stakeholders on relevant enhancements and features

Requirements:

• Bachelor’s degree or Diploma in Business Administration, Information Technology, or a related field 
• Minimum of 1 year of experience as a Business Analyst in software development projects, preferably in the  finance sector
• Strong analytical skills with the ability to interpret complex data sets and business processes. 
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels
• Familiarity with project management tools (JIRA, GitHub, or similar)  
• Familiarity with QA testing tools coupled with CI/CD processes
• Understands and has the ability to communicate on API workflows and connectivity
• Excellent practitioner of generative A.I. A.I. Agents, toolbelts, and MCP is a plus
• Familiarity with Agile methodologies
• Self-driven, detail-oriented, and laser-focused on completing objectives. 
• Excellent Team player with the ability to work independently when required
• Willing to commit to a 1-year contract role

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)