Total 526 Business Management / Project / Planning job vacancies

Job Summary

Perform comprehensive financial analysis and reporting to support business planning, budgeting, forecasting, and strategic decision-making across multi-entity operations in Malaysia, Indonesia, and Singapore.

Responsibilities

• Perform financial and variance analysis to track actual performance against budget and provide detailed variance commentary
• Prepare management reports to support business planning, budgeting, project costing, and forecasting activities
• Identify and communicate future risks and opportunities through rolling forecasts to relevant stakeholders
• Conduct P&L analysis by product to inform strategic and commercial decision-making
• Support cash flow planning to ensure effective liquidity management
• Continuously improve accounting processes, strengthen internal controls, and enhance reporting quality and efficiency
• Prepare a full set of management accounts accurately and timely
• Compile annual reports and coordinate the year-end audit process with auditors
• Collect and organize tax-related information for income tax computation and manage GST (Singapore) and SST (Malaysia) submissions in compliance with regulations
• Execute other finance-related and ad-hoc tasks as assigned

Required competencies and certifications

• Degree in Accounting, Finance, or equivalent
• Minimum 3 years of relevant experience in FP&A and finance business partnering
• Expertise in financial modelling, budgeting, forecasting, analytical skills, and project management
• Experience working in a multi-entity environment with regional exposure to Malaysia, Indonesia, and Singapore group accounting
• Proficiency in Advanced Excel and accounting systems

Preferred competencies and qualifications

• Hands-on experience in full set accounts and Singapore GST and Malaysia SST submissions

Other Information

N/A

ABOUT THE ROLE

We are looking for a skilled and experienced ServiceNow Platform Business Analyst to join our client growing Technology & Digital Operations team. In this role, you will be the critical bridge between business stakeholders and technical delivery teams, ensuring that organisational needs are accurately captured, thoughtfully designed, and effectively implemented on the ServiceNow platform.

You will be expected to operate as a subject matter expert, driving platform adoption, process optimisation, and continuous improvement across the organisation.

CORE RESPONSIBILITIES

▸ Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

▸ Process Mapping & Design: Analyse existing business workflows and re-engineer them for optimisation on the ServiceNow platform, ensuring adherence to best practices.

▸ Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

▸ Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

▸ Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

▸ Workshop Facilitation: Facilitate stakeholder workshops to gather requirements and ensure alignment across cross-functional teams.

▸ Data Analysis: Utilise data analysis techniques to identify trends and inform decision-making.

▸ Cross-Team Collaboration: Engage with multiple teams and contribute to key decisions; provide solutions for your immediate team and across various teams.

QUALIFICATIONS & EXPERIENCE

▸ 4+ years of experience as a Business Analyst, with at least 2 years on ServiceNow-specific projects.

▸ Advanced proficiency in the ServiceNow Platform.

▸ Expertise in ITIL framework and ServiceNow modules including ITSM, HRSD, and CSM.

▸ Strong proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy.

▸ Demonstrated ability to manage and facilitate workshops with diverse stakeholder groups.

▸ Proven experience in Agile methodologies and working within Agile delivery teams.

▸ Excellent written and verbal communication skills.

DESIRED CERTIFICATIONS

▸ ITIL Foundation Certification (or higher)

▸ ServiceNow Certified System Administrator (CSA)

▸ Business Analysis certification (e.g., CBAP, PMI-PBA, or equivalent)

about the company

A premier global technology consulting firm and digital transformation partner, recognized for delivering high-scale enterprise service management solutions and cloud-native integrations within Singapore’s public and private sectors.

about the job

Take a strategic lead role as a ServiceNow Platform Business Analyst, where you will bridge the gap between complex business requirements and high-performance technical implementation.

• Strategic Analysis: Analyze the organization’s business model and its integration with technology to evaluate current states and define future-ready solutions.

• Requirements & Design: Collaborate with stakeholders to translate business needs into detailed functional specifications, user stories, and acceptance criteria.

• Process Engineering: Lead the mapping and re-engineering of existing workflows for optimization on the ServiceNow platform, ensuring adherence to global best practices.

• Solution Leadership: Act as a subject matter expert and lead cross-functional workshops to ensure alignment between architects, developers, and business owners.

• Platform Evolution: Identify continuous improvement opportunities for existing ServiceNow modules and manage ongoing enhancement requests (BAU).

• Documentation & Governance: Maintain rigorous process documentation and training materials to drive platform adoption and ensure successful technology integration.

skills and experience required

• Experience: Minimum of 4 years of experience as a Business Analyst, with at least 2 years of dedicated experience in ServiceNow-specific projects.

• Technical Mastery: Advanced proficiency in the ServiceNow Platform and expertise in the ITIL framework.

• Domain Knowledge: Hands-on experience with ServiceNow modules, including ITSM, HRSD, or CSM.

• Methodology: Strong proficiency in Agile methodologies, including user story grooming and sprint participation.

• Process Tools: Advanced expertise in Business Process Analysis Tools, Business Process Design, and Requirements Analysis.

• Certifications: Must hold a ServiceNow Certified System Administrator (CSA) or ITIL Certification; Business Analyst-specific certifications are highly preferred.

• Leadership: Proven ability to manage teams, contribute to key architectural decisions, and provide solutions across multiple cross-functional departments.

Please click on the 'apply' button to apply online. For more information, please reach out to CONSULTANT NAME. (EA: 94C3609 / CONSULTANT CEI NUMBER)

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From the deployment of one person to the formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers the opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will research, gather, and synthesize information to support these activities. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.

Advanced proficiency in ServiceNow Platform is required.

Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.

Facilitate workshops to gather requirements and ensure alignment among stakeholders.

Develop detailed documentation to support process improvements and technology integration.

Utilize data analysis techniques to identify trends and inform decision-making.

Collaborate with cross-functional teams to implement business solutions effectively.

Roles and Responsibilities:

o Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.

o Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.

o Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.

o Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.

o Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).

o Experience:

Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.

o Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).

o Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.

o Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies

Only shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy. This information will be used solely for recruitment and employment purposes.

Job Briefs:

As a business analyst, you will be joining a team of engineers and developers who are passionate aboutnew IT systems, software development and working with the Business units toroll out new products, offerings and improvements in customer experience.

Responsibilities

• Work closely with business units /product / functional team to understand new business needs
• Translate business requirements into technical requirements that encompass the end-to-end IT ecosystem
• Produce design impact analysis documentation that highlight changes in all impacted systems, and any potential changes on interface level
• Validate detailed design documents from engineers and developers, and oversee the implementation of the required changes from build, test to deployment
• Work with architect in building the solution roadmap and major changes to the stack
• Perform internal QA before releasing features to end-user for UAT
• Senior candidates may be asked to manage a team of junior business analysts and quality assurance engineers.

Requirements

• BSc/BA in Computer Science, Engineering or a related field
• Hands-on experience with software development and design documentation (such as sequence diagram, UML, ERD)
• Solid domain knowledge on BSS applications - which include portals, CRM, Billing, Order management with deep domain knowledge in portal/CRM. Additional knowledge in resource management and provisioning will be an added advantage.
• Familiarity with system integration via service bus or API management platform to external systems such as Billing, ERP, Payment Gateway and Enterprise Warehouse and Analytics
• Familiarity with Agile development methodologies
• Ability to articulate technical detail sto different group of people within the organization
• Familiar with standard frameworks such as TOGAF, TMF SID, eTOM and TAM
• Knowledge in fixed service provider products (MetroE, L2/L3 , Internet services, Managed Network/Security) and PaaS productization will be an added advantage

Job Description:

• As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems.
• This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution.
• You will research, gather, and synthesize information to support these activities.
• You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, and be responsible for team decisions.
• Engaging with multiple teams and contributing to key decisions will be essential, as will providing solutions to problems for your immediate team and across various teams.

Core Roles and Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to define business needs and translate them into detailed functional specifications, user stories, and acceptance criteria.
• Process Mapping & Design: Analyze existing business workflows and re-engineer them for optimization on the ServiceNow platform, ensuring adherence to best practices.
• Solution Definition: Work with architects and developers to design effective, scalable solutions, bridging the gap between requirements and technical implementation.
• Documentation & Training: Maintain process documentation, user stories, and support materials; conduct user training and workshops to drive platform adoption.
• Platform Support & Enhancement: Identify opportunities to improve existing ServiceNow functionality and manage enhancement requests (BAU).
• Experience: Typically 4+ years as a BA, with at least 2 years in ServiceNow-specific projects.
• Domain Knowledge: Expertise in ITIL framework and ServiceNow modules (ITSM, HRSD, CSM).
• Certifications: ITIL Certification, ServiceNow Certified System Administrator (CSA), or Business Analyst certifications.
• Skills: Strong communication, workshop facilitation, and proficiency in Agile methodologies.

Requirements:

• Advanced proficiency in ServiceNow Platform is required.
• Advanced proficiency in Business Process Analysis Tools, Business Process Design, Requirements Analysis, and Business Model Strategy is suggested.
• Facilitate workshops to gather requirements and ensure alignment among stakeholders.
• Develop detailed documentation to support process improvements and technology integration.
• Utilize data analysis techniques to identify trends and inform decision-making.
• Collaborate with cross-functional teams to implement business solutions effectively.
• Continuously seek opportunities for process optimization and innovation.
• Minimum 5 Years of experience.

Job Summary

We are looking for a discovery-driven Business Analyst to support digital initiatives within aviation domain. This role involves driving the end-to-end requirements journey, from shaping ambiguous business problems into clear, structured solutions—requiring strong critical thinking, storytelling, and stakeholder communication skills to drive alignment across business and technical teams.

Mandatory Skill-set

• Bachelor’s Degree in IT, Computer Science, Engineering, or related field;
• Must have 2–5 years of experience as a Business Analyst or similar role;
• Must have strong experience in requirements gathering, analysis, and documentation (BRD, user stories, use cases);
• At least 1 year of experience in SIT/UAT and defect management;
• Hands-on experience with Agile (Scrum/Kanban) and tools such as JIRA or Confluence;
• Strong analytical thinking with the ability to structure ambiguous problems into clear solutions;
• Excellent communication and storytelling skills to engage and influence stakeholders.

Desired Skill-set

• Experience with Design Thinking and user-centric solutioning;
• Familiarity with UX/UI collaboration tools (e.g., Figma, Miro);
• Exposure to performance or non-functional requirement testing;
• Relevant BA certifications (CBAP, PMI-PBA, IIBA-AAC) are a plus;
• Experience in aviation or enterprise platforms is advantageous.

Responsibilities

• Gather, analyse, and translate business needs into clear functional and technical requirements;
• Structure vague problem statements into defined scope, solution approaches, and roadmaps;
• Develop BRDs, user stories, acceptance criteria, and process flows;
• Facilitate workshops and discussions to align stakeholders and drive decision-making;
• Apply Design Thinking to drive user-centric solutioning and validation;
• Collaborate with UX, developers, and architects to ensure solution feasibility and alignment;
• Define and support SIT/UAT, ensuring solutions meet business and user expectations;
• Act as the key bridge between business and tech teams, managing priorities and expectations;
• Participate in Agile ceremonies and support backlog refinement and delivery.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License No. 07C5639

IT Business Analyst (Workday) | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $9,000 + AWS

We are seeking a talented and experienced Business Analyst with a focus on Workday solutions to join our dynamic team. With a strong emphasis on innovation and delivering cutting-edge HR and enterprise technology solutions, we are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business stakeholders to understand HR and enterprise needs, translating them into Workday-enabled solutions using human-centric approaches such as service journeys and business case development.
• Apply Design Thinking / Service Design methodologies to identify current state gaps and design future state processes leveraging Workday capabilities.
• Work closely with technical teams to develop user stories, functional/technical specifications, and acceptance criteria, particularly for Workday integrations (e.g., EIB, PECI, Workday Studio, RaaS).
• Evaluate and recommend appropriate Workday integration approaches and solutions, ensuring alignment with enterprise architecture, cloud strategies, and system modernization initiatives.
• Analyse integration patterns, data flows, and dependencies between Workday and downstream systems to ensure reliable and scalable solutions.
• Support and participate in Agile practices and ceremonies, and determine suitable delivery methodologies (Agile/Waterfall) based on project context.
• Collaborate with developers on integration design, including error handling, logging, security, and performance considerations.
• Facilitate communication between functional and technical teams, ensuring clear understanding of integration designs, risks, and dependencies.

Requirements:

• Minimum 5 years of experience in IT business analysis, with exposure to Workday implementations or integrations.
• Hands-on experience or strong familiarity with Workday integration tools such as EIB, PECI, Workday Studio, WECI, and RaaS.
• Experience participating in at least one full software or Workday implementation lifecycle, preferably using Agile methodology.
• Strong understanding of HCM processes and data mapping between Workday and external systems.
• Familiarity with Workday security concepts, reporting (RaaS), and integration governance is an advantage.
• Strong analytical, conceptualisation, and problem-solving skills, with the ability to troubleshoot integration issues and propose effective solutions.
• Excellent communication skills with the ability to bridge technical and non-technical stakeholders.
• A driven and motivated individual with the ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

        Job Description

·      We are seeking an experienced ServiceNow Platform Business Analyst to bridge business needs with technical solutions.

·       The role involves analyzing business processes, gathering requirements, and designing optimized workflows on the ServiceNow platform. 

·      The ideal candidate will possess strong domain expertise in ITIL frameworks and ServiceNow modules, combined with excellent stakeholder management and analytical capabilities. 

Key Responsibilities

·       1. Requirements Gathering & Analysis Collaborate with business stakeholders to understand and document requirements. Translate business needs into functional specifications, user stories, and acceptance criteria. Conduct workshops and stakeholder interviews to ensure alignment and clarity. 

·      2. Process Mapping & Design Analyze current business processes and identify improvement opportunities. Design optimized workflows aligned with ServiceNow best practices. Develop process maps (AS-IS and TO-BE) to support transformation initiatives. 

·      3. Solution Definition Partner with architects and developers to design scalable and efficient ServiceNow solutions. Act as a liaison between business users and technical teams. Ensure solutions align with enterprise architecture and business strategy. 

·      4. Documentation & Training Create and maintain comprehensive documentation including: Business requirements documents (BRD) Functional specifications User guides and training materials Conduct training sessions and workshops to drive adoption of ServiceNow solutions. 

·      5. Platform Support & Enhancement (BAU) Manage enhancement requests and continuous improvement initiatives. Identify gaps in existing ServiceNow implementations and recommend solutions. Support ongoing platform optimization and governance. 

·      6. Stakeholder & Team Collaboration Engage with cross-functional teams to deliver business solutions. Contribute to key decision-making processes. Provide guidance and mentorship within the team where required. 

·      7. Data Analysis & Continuous Improvement Utilize data analysis techniques to identify trends and inefficiencies. Recommend data-driven improvements to processes and systems. Promote innovation and continuous optimization. 

Required Qualifications & Experience Experience 

·      Minimum 4+ years as a Business Analyst At least 2+ years of hands-on experience with ServiceNow projects 

·      Domain Knowledge: Strong understanding of ITIL framework Experience with ServiceNow modules: ITSM (IT Service Management) HRSD (HR Service Delivery) CSM (Customer Service Management) 

·      Certifications (Preferred/Required): ITIL Certification ServiceNow Certified System Administrator (CSA) Business Analysis certifications (e.g., CBAP, CCBA)

Company Description

Protege Fund Services provides a wide range of fund and corporate solutions tailored for both institutional and private clients. With a strong presence in Singapore and Asia, the company supports clients through innovative, customized service structures designed to optimize operational efficiency. Protege Fund Services prioritizes long-term relationships, consistently delivering high-quality services while safeguarding client privacy and confidentiality. Backed by a professional team of lawyers, accountants, and financial analysts, Protege Fund Services is committed to advancing the fund services industry through cutting-edge technology and exceptional service. Many clients join through referrals, underscoring the trust and satisfaction earned through strong partnerships.

Role Description

We are looking for a proactive and detail‑oriented Business Analyst & Project Management Support professional to join our team. This role supports both front‑office and middle‑office functions for our clients, working across a range of investment and operational workflows.

Key Responsibilities

• Support day‑to‑day investment operations for clients, ensuring smooth trade workflows and timely execution.
• Assist in finance and accounting processes, including data validation and reconciliation activities.
• Participate in NAV pack reviews, working closely with fund accounting teams to ensure accuracy and completeness.
• Provide support on compliance and regulatory matters, including documentation checks and adherence to internal and external requirements.
• Assist in preparing management reports, investor reporting, and regulatory submissions.
• Coordinate with internal teams and clients on project management initiatives, including process improvements, system enhancements, and workflow automation.
• Gather and analyze business requirements - translate user needs into clear specs and user stories for the development team
• Perform analysis, prepare documentation, and support testing for operational or system changes.

Requirements

• 1–2 years of experience in fund administration, IT project management, business analysis, technical delivery, or related fields (preferred but not mandatory).
• Strong analytical and problem‑solving skills.
• Good communication skills and ability to work with cross‑functional teams.
• Detail‑oriented, organised, and able to manage multiple deliverables.
• Keen interest in the fund industry, operations, and regulatory topics.
• Exposure to fintech, investments, or fund administration is a strong plus
• Basic programming knowledge (Python, SQL, or similar)

Why Join Us

You’ll gain exposure to a wide range of front‑ and middle‑office activities while contributing to meaningful operational and client‑facing projects. This is an excellent role for someone looking to build a strong foundation in fund operations and project management within a fast‑growing firm.

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

What's the Role

We are seeking a dynamic and innovative Senior Business Analyst, based in Singapore, to drive process improvement, data transformation and AI adoption initiatives, and support daily finance operations within Global Operations (GOPS). The ideal candidate is highly energetic, detailed and hands on. This position requires a solution-oriented candidate with a combination of business acumen, knowledge of financial best practices, and an analytical mindset. The candidate must have the ability to draw key findings from a large data set and provide data driven solutions that are organized and simple to understand. The candidate must have the ability to work well with diverse stakeholder groups across the globe to solve business problems; good communication skills are a must. This is an individual contributor role and reports into Director, Business Control. He/she expects to work very closely with GOPS Finance Business Partners and various other stakeholders in GOPS organization, Finance Shared Service team and other Business Units/Service Units. 

Accountabilities include but are not limited to:

• Act as a backfill for quarterly and yearly standard cost review/update and perform ad-hoc standard cost revision and cost roll requests. 
• Responsible for the actual cost calculation of systems / products and analysis of the variance between the pre and post calculations.
• Responsible for monthly forecast of systems / products and review with Business Unit(s).
• Support month-end activities and prepare journal entries.
• Develop and maintain “expert-level” knowledge around various business processes and operational and financial data.
• Identify opportunities for process improvement and automation within process areas to drive scale and efficiency.
• Drive the adoption of AI tools and technologies to automate routine tasks, enhance financial planning, forecasting, and analysis processes.
• Lead, support or manage ad-hoc global finance projects and key workstreams that may arise in line with business requirements, as needed from a finance perspective. 

What Will Make You Successful?

• University graduate and above in Finance, Accounting, Data Science or a related field.
• Minimum 5-8 years of costing and analysis experience preferred from manufacturing background.
• Familiar with product costing in a manufacturing environment / process.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for leveraging data to drive business outcomes.
• Proven experience of working in a hands-on role and in a changing environment.
• Proficiency in financial modeling, data visualization tools (e.g., Power BI), financial planning tools (e.g. Anaplan, TM1 and etc) and AI technologies (e.g., machine learning, predictive analytics).
• Possess some data programming skills for data extraction like SQL, Python and etc.
• Strong influencing skills that deliver collaborative outcomes.
• Experience in system implementation / planning tools / process improvement.
• Organized and methodical; Possess project management skill.
• Excellent knowledge of corporate finance and accounting principles.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Why This Role Matters

This role blends Business Analysis and QA, focusing on gathering requirements, proposing solutions, and ensuring system quality through testing. It supports end-to-end project delivery, including documentation, implementation, and issue resolution, while working closely with stakeholders and developers.

How You’ll Make a Difference

1. Business Consultant/Analyst

• Conduct business requirements gathering through customer interactions and discussions and prepare appropriate gap or delta analysis document.
• Advise and propose business solution that is aligned with market trends and international standards including sound alternative solutions that will allow the customer to respond to the business challenges faster.
• Prepare appropriate business specifications document with details of the data, flow of operations and processing required to produce desired business need of the customer as gathered.
• Review and identify the potential scope, risk and opportunities for improvement of the proposed business requirements and prepare appropriate document as needed.
• Involved in project implementation in various capacities such as configuration setup, user training, functional support and other relevant activities that will ensure smooth deployment of the feature or product to production.
• Develop and present strategic recommendations and business cases
• Support change management initiatives and process improvements
• Facilitate workshops, stakeholder interviews, and meetings
• Prepare User Guide and other documentations relevant to the product and project implementation as requested by the customer.
• Provide 1st and 2nd level of support across all supported applications, developing a resolution for customer issues based on product and industry knowledge.
• Provide ad-hoc business consultancies such as sales support and proof of concept and project management support.
• Work under direct supervision of senior team member to acquire functional knowledge, development methodology and the product to build specialized skills and expertise on the job.
• Assist with ad-hoc projects and assignments as required.

2. QA Tester:

• Create detailed, comprehensive and well-structured test plans and test cases by identifying test scope and requirements from business specifications.
• Maintain functional test cases, test data and test scripts. Develop and keep them up to date as new features are introduced in the system.
• Execute and evaluate manual or automated test cases. Report bugs and errors with accurate definition of severity and priority.
• Perform manual and/or automated testing (functional, regression, integration, UAT)
• Identify, document, and track defects using defect tracking tools
• Collaborate with developers to reproduce issues and verify fixes
• Conduct test result analysis and provide clear status reports
• Participate in sprint planning, reviews, and retrospectives (if Agile)
• Investigate causes of software non-conformance during development, implementation and maintenance. Isolate, replicate, and report bugs and verify fixes.
• Propose acceptable walk-around solutions to address an issue during implementation allowing to manage potential show stopper.
• Stay up-to-date with new testing tools and test strategies.

What You’ll Bring

• Bachelor’s degree in Business Administration, Management, Finance, Computer Science or a related field
• Proven experience as a QA Tester, Business Consultant, Business Analyst, or similar role
• Attention to detail and strong analytical, problem-solving, and critical-thinking skills
• Strong understanding of software testing methodologies and SDLC
• Good communication and documentation skills
• Experience with business process modelingand documentation tools
• Experience in digital transformation or system implementation projects
• Knowledge of SQL and database testing
• Experience in Agile/Scrum environments
• Basic understanding of APIs and API testing tools
• Industry-specific experience (e.g. finance, healthcare, technology)
• Experience with test automation tools(e.g., Selenium, Cypress, Playwright)
• Professional certification is a plus
• Willing to travel and accept overseas assignment (where require).

About the Role

This is an exciting opportunity to work at one of Asia's leading insurance technology companies. We are looking for a driven, versatile business analyst able to support project implementation activities, from working with customers to understand their business process, to coordinating with our tech team to tailor our SaaS platforms to their needs.

Fermion Merimen was founded in the year 2000 by a group of technopreneurs passionate about revolutionizing the Insurance industry. Today, over 160 leading Insurers across 10 countries in Asia and the Middle East use our SaaS platforms to digitize and automate over 2 million policies and claims annually.

Our Singapore office, based in Raffles Place, plays a key regional role to support other countries in business and product development, while serving over 20 insurers locally including the Asia head offices of global insurance companies. The SG team aspires to support Southeast Asia’s drive towards digitization and Insurtech.

For more information, visit https://fermion.io

Duties and Responsibilities

• Drive end-to-end project activities from planning, execution, progress monitoring and issue escalation to ensure projects are delivered on time and on quality.
• Understand the clients’ business and process needs and translate them into user requirements and technical specifications.
• Coordinate with the technical team to complete development, testing and deployment activities, as well as with users to complete user acceptance testing.
• Train and guide users on the system, support day-to-day operational issues faced, as well as develop and update operations and training documents.

Academic Qualification and Experience

• Possess a Degree, preferably in Business / Project Management or IT / Computer Science.
• Preferably 2-3 years of relevant working experience in business analysis or project management
• Fresh graduates interested in Business Analyst & Project Manager career are welcome to apply

Knowledge/ Skills / Competencies

• Interest in technology and how it can transform and innovate business processes
• Strong written and verbal communication skills in English
• Ability to communicate ideas in both technical and user-friendly language
• Analytical and detail-oriented, to understand business processes and detailed requirements
• Independent and self-motivated Team player, who is comfortable with a flat and collaborative organization culture
• Experience with General Insurance, SaaS or enterprise IT systems is preferred

* This role is on a 5-day work week with 2-day WFH Flexibility.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

1. Technical & Platform Expertise

Deep mastery of Workday integration technologies to deliver reliable, maintainable solutions.

• Proven capability across Workday Integration tools (Studio, EIB, PECI, WECI, RaaS).
• Strong understanding of integration patterns, data flows, and downstream dependencies.
• 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments
• Certified in Workday Integration Core or Workday Studio
• Familiarity with Workday security fundamentals is an advantage.

2. Advanced Studio Development

Ability to independently design, build, and debug complex Workday Studio integrations.

• Delivers production-grade Studio solutions with robust logging, error handling, and XSLT.
• Applies reusable components and best practices to reduce technical debt.

3. Functional & Domain Awareness

Understands HCM business processes to align integration logic with policy and operations.

• Maps data accurately across Core HCM/Finance and external systems.
• Anticipates functional impacts and edge cases in cross-agency scenarios.

4. Integration Governance & Security

Builds integrations that are secure, compliant, and scalable across the enterprise.

• Applies Workday security rules, encryption, naming/versioning standards.
• Designs for auditability, resilience, and long-term operability.

5. Reporting, Monitoring & Access Control

Enables integrations through the right reporting and security configurations.

• Configures RaaS and outbound EIBs with controlled access via domain/report security.
• Uses logs, alerts, and traceability tools for proactive issue resolution.

6. Problem Solving & Reliability Engineering

Rapidly diagnoses issues and strengthens integration robustness.

• Troubleshoots incidents efficiently and implements reusable fixes.
• Improves stability through better observability and design patterns.
• Hands-on with EIB, PECI, WECI, Workday Studio, custom reports, security

7. Communication & Stakeholder Engagement

Bridges technical and functional teams to ensure shared understanding and alignment.

• Clearly explains integration designs and trade-offs to non-technical stakeholders.
• Walks teams through architecture, risks, and dependencies.

8. Mentoring & Capability Building

Strengthens organizational capability beyond individual delivery.

• Team leading experience
• Reviews code, promotes standards, and shares reusable assets.
• Coaches junior developers and testers to uplift overall maturity.

This is a 24 months fixed term contract role.

about the company

A premier regional banking powerhouse with a significant global network across 19 countries, recognized for its commitment to technological innovation and excellence in Global Markets and enterprise technology.

about the job

Take a senior-level dual-function role as a Project Manager cum Functional Business Analyst (FBA), driving the end-to-end delivery of complex Global Market solutions. You will bridge the gap between front-office expectations and technical implementation, acting as a trusted advisor to both business and IT stakeholders.

• Requirements Engineering: Analyze complex stakeholder needs to produce detailed business requirements documents and identify functional gaps.

• End-to-End Delivery: Lead the full lifecycle of product delivery for Global Market systems, managing implementations while tracking progress, risks, and dependencies.

• Architectural Strategy: Formulate design and development proposals to enhance technology efficiency and develop practical domain roadmaps toward a future-state vision.

• System Optimization: Support Global Markets platforms by managing the quality of functional delivery and ensuring successful implementation of deliverables.

• Validation & Support: Perform various levels of testing (SIT/UAT) and assist in resolving complex requests related to P&L, Market Data, and booking issues.

• Strategic Communication: Proactively communicate standards, vision, and roadmaps to senior management and stakeholders to address any project concerns.

skills and experience required

• Seniority: Minimum of 10 years of relevant experience, with a heavy emphasis on project management and business analysis within the financial services or banking sector.

• Functional Expertise: At least 3–5 years of dedicated experience as a Functional Business Analyst (FBA) with deep domain knowledge in Global Market products.

• Technical Breadth: Strong understanding of trading systems, processes, and front-to-back Global Markets systems architecture.

• Methodology: Proficient in both Agile and Waterfall frameworks, including the use of Jira and Confluence.

• Communication: Excellent interpersonal skills with the ability to influence stakeholders; fluency in English and Chinese is essential for cross-border collaboration with overseas offices.

• Mindset: Results-driven and self-motivated, with a methodical approach to problem-solving and high attention to detail.

Please click on the 'apply' button to apply online. For more information, please reach out to Vievien Nathan. (EA: 94C3609)

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1 x Business Analyst

Key Responsibilities

• Work with business stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and user stories for technology teams.
• Conduct gap analysis and support solution design to improve business processes and systems.
• Facilitate workshops, meetings, and requirement walkthroughs with stakeholders.
• Support UAT planning, test case preparation, and defect tracking.
• Ensure requirements traceability and alignment throughout the project lifecycle.
• Collaborate closely with project managers, developers, and business users.

Requirements

• 5–8 years of experience as a Business Analyst, preferably within insurance or financial services.
• Strong experience in requirements gathering, documentation, and stakeholder engagement.
• Familiarity with insurance products, policy administration systems, or claims systems is a plus.
• Experience supporting system implementation or digital transformation projects.
• Strong analytical, communication, and documentation skills.
• MUST have insurance experience

12Months Contract Business Intelligence Senior Analyst

• The purpose of this role is toprovide expertise in reporting and analysis to enhance decision-making acrossthe talent lifecycle, support strategic initiatives, and contribute toachieving business goals with a focus on talent priorities. This role involvesproducing analytics, mapping key reporting processes, managing stakeholders,identifying trends, and maintaining reporting requirements to support businessneeds and objectives. Additionally, the role includes championing MI DataWarehouse and Reporting tools, collaborating with end users to identifyreporting requirements, and providing data insights to drive operationalefficiency and meet business objectives.

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.
• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.
• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.
• Implement policies, programs, and directives from senior management to respond to business decisions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.
• Identify and proactively report key risk areas for People programs, ensuring successful resolution.
• Actively engage with stakeholders to determine areas of improvement in existing processes.

Preferred Work Experienceincludes:

• Experience in Business Analyst/Reporting Analyst role, with Qlikview, Power BI, or Tableau experience.
• Systems/technical expertise and/or insurance industry experience, with increasing levels of experience in systems/technology like SAS, SQL, and Access.
• Familiarity with advanced analytical techniques in Python or R, such as regression, ONA, NLP, and neural networks.
• Property and casualty insurance industry experience.
• Proven experience improving process, data, reporting, and insights within a People Analytics position using Workday.
• Experience in translating data into actionable insights.
• Familiarity with working in an outsourced IT environment.
• Experience working with relational databases, emerging data sources, and developing reporting and data analytic solutions.
• Business intelligence development experience with an insurance or financial services firm.

Qualifications:

• Tertiary Degree or equivalent combination of education and work experience.

Skills:

Business IntelligenceApplications, Business Reporting, Critical Thinking, Customer Service,Detail-Oriented, Financial Products, Insurance Claims Management, Intentionalcollaboration, Managing performance, Reporting and Analysis, Report Writing,Risk Management, Sound Judgment, Stakeholder Management, Working Independently

Working Location: 5 Shenton Way, #18-01 UIC Building

WorkingHours: Monday to Friday, 8:30pm to 5:30pm

Interest applicants, pls email updated resume to north@recruitexpress.com.sg

Kasey Kong

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

1. Technical & Platform Expertise

Deep mastery of Workday integration technologies to deliver reliable, maintainable solutions.

• Proven capability across Workday Integration tools (Studio, EIB, PECI, WECI, RaaS).
• Strong understanding of integration patterns, data flows, and downstream dependencies.
• 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments
• Certified in Workday Integration Core or Workday Studio
• Familiarity with Workday security fundamentals is an advantage.

2. Advanced Studio Development

Ability to independently design, build, and debug complex Workday Studio integrations.

• Delivers production-grade Studio solutions with robust logging, error handling, and XSLT.
• Applies reusable components and best practices to reduce technical debt.

3. Functional & Domain Awareness

Understands HCM business processes to align integration logic with policy and operations.

• Maps data accurately across Core HCM/Finance and external systems.
• Anticipates functional impacts and edge cases in cross-agency scenarios.

4. Integration Governance & Security

Builds integrations that are secure, compliant, and scalable across the enterprise.

• Applies Workday security rules, encryption, naming/versioning standards.
• Designs for auditability, resilience, and long-term operability.

5. Reporting, Monitoring & Access Control

Enables integrations through the right reporting and security configurations.

• Configures RaaS and outbound EIBs with controlled access via domain/report security.
• Uses logs, alerts, and traceability tools for proactive issue resolution.

6. Problem Solving & Reliability Engineering

Rapidly diagnoses issues and strengthens integration robustness.

• Troubleshoots incidents efficiently and implements reusable fixes.
• Improves stability through better observability and design patterns.
• Hands-on with EIB, PECI, WECI, Workday Studio, custom reports, security

7. Communication & Stakeholder Engagement

Bridges technical and functional teams to ensure shared understanding and alignment.

• Clearly explains integration designs and trade-offs to non-technical stakeholders.
• Walks teams through architecture, risks, and dependencies.

8. Mentoring & Capability Building

Strengthens organizational capability beyond individual delivery.

• Team leading experience
• Reviews code, promotes standards, and shares reusable assets.
• Coaches junior developers and testers to uplift overall maturity.

Requirements

This is a 24 months fixed term contract role.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Business Analysis & RequirementsManagement

•           Support Business Unit specialists and senior analysts in gathering,documenting, and validating business requirements.

•           Assist in analysing current (“as is”) and future state (“to be”) business andoperational processes.

•           Document functional and non functional requirements using approved templatesand standards.

•           Maintain requirement artefacts and support traceability across the projectlifecycle.

•           Assist in assessing the impact of change requests on scope, timelines, anddelivery.

Functional Design & Solution Alignment

•           Support the transition of requirements to System Analysts and technology teams,ensuring clarity and completeness of documentation.

•           Participate in requirement walkthroughs, design discussions, and clarificationsessions with business and technical stakeholders.

•           Track requirement updates, assumptions, and dependencies, and highlightpotential issues early.

Testing

•           Support the review of test plans and functional test scopes prepared by thetesting team.

•           Assist in System Integration Testing (SIT) and User Acceptance Testing (UAT)activities, including test preparation, defect logging, tracking, and followups.

•           Validate test outcomes against documented requirements and support issueresolution.

PMO & Project Support

•           Provide PMO support across innovation projects, including maintaining projectplans, RAID logs, status trackers, and documentation.

•           Support project governance activities such as scheduling meetings, preparingmaterials, tracking actions, and documenting minutes.

•           Assist in monitoring project progress, key milestones, risks, and dependencies.

•           Support preparation of project status updates and reports for stakeholders andmanagement.

We’re partnering with a well-funded, fast-growing tech company to hire a Business Analyst to join their team.

• Strong in turning messy processes into structured, scalable workflows
• Solid understanding of data flow, integrations, APIs, and backend logic (Python-based environments)
• Able to define clear system requirements (inputs, outputs, logic, edge cases) for engineers
• Experience working across tools like CRM, tracking, and reporting systems
• Proven experience as a Business Analyst, focusing on operations, systems, and workflow automation
• Practical, execution-focused — strong at prioritizing and driving operational efficiency improvements

Reach out to Ayla at ayla@nodeflair.com for a confidential discussion.

EA License No: 19S9830

Responsibilities

1. Gather, analyze, and document business requirements for Workday integration solutions.
2. Collaborate with HR, Finance, and IT stakeholders to define integration needs and data flows.
3. Design and support Workday integrations using tools such as Studio, EIB, PECI, WECI, and RaaS.
4. Translate business requirements into functional and technical specifications for development teams.
5. Analyze existing integration frameworks and recommend enhancements for efficiency and scalability.
6. Ensure data accuracy, integrity, and compliance across all Workday integrations.
7. Manage end-to-end integration lifecycle, including design, build, testing, deployment, and support.
8. Conduct impact analysis for system changes, upgrades, and new integration requirements.
9. Coordinate with cross-functional teams to troubleshoot integration issues and ensure timely resolution.
10. Support UAT, documentation, and post-implementation reviews to ensure successful delivery.

Requirements

1. Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
2. Minimum 6+ years of experience in Workday integrations, including at least 2 full-cycle deployments.
3. Proven expertise in Workday Integration tools: Studio, EIB, PECI, WECI, and RaaS.
4. Strong understanding of integration patterns, data flows, APIs, and downstream system dependencies.
5. Excellent analytical, stakeholder management, and communication skills.

Clarence Khoh
R1552376

Responsibilities

• Work closely with the Project Manager and Engineers to support the fulfilment of contract obligations within agreed timelines, cost, and scope.

• Manage and oversee project documentation and subcontractor-related matters.

• Perform system setup and database configuration, resolve technical and design issues.

• Provide support for IT infrastructure, including Microsoft and Linux operating systems.

• Possess knowledge of network switches and the design of network devices within the project scope.

• Carry out installation, debugging, and troubleshooting of IT-related issues.

• Be hands-on in providing guidance and conducting knowledge transfer to site engineers.

• Oversee project teams and subcontractors effectively.

• Host, manage, and present project meetings.

• Report project progress to the Project Manager and follow up on software development and site installation works.

Requirements

• Degree or Diploma in Project Management, Computer Science, Computer Engineering, Information Technology, Information Systems, IT Security, or an equivalent discipline.

• Minimum 7 years of system-related experience.

• Experience in Project Management, IT Management Systems deployment, or equivalent.

• Proficient in networking, SQL, and Windows operating systems.

• Knowledge in the following areas:

 A. Cybersecurity

 B. SQL Management Studio applications and database table management

 C. Vulnerability assessment

 D. Software development concepts

 E. Setup and installation of access control systems (e.g. key management systems, CCTV, card readers, gantries)

 F. Project requirements and procedures

• Able to work independently and function well as a team player.

• Strong interpersonal skills with good organisational and coordination abilities.

Licence no: 12C6060

Join our Digital Solutions & Support team! The role of a Junior Business Analyst is to perform tasks related to maintaining robust business application systems, and provide effective support for end users.

Roles and Responsibilities

• Work closely with the Senior Business Analyst to assist in translating business requirements into technical specifications and development tasks

• Coordinate and manage day-to-day application issues by triaging requests, assigning them to the relevant developers, and tracking them through to resolution

• Troubleshoot applications-related issues to resolution in collaboration with the BA and relevant stakeholders

• Prepare technical documentation and conduct user training when required. e) Support and participate thorough User Acceptance Testing (UAT) with end users, and provide post-deployment support as required

• Participate in technical design sessions and assist Senior Business Analyst in producing a Solution Design Document (SDD) for small projects, if required

• Define data requirements and work with developers to ensure data sources (e.g. S3 call recordings, logs) are properly extracted and made available for ETL and reporting

• Maintain and monitor real-time dashboards and historical reports ensure data accuracy and completeness, and gather/report enhancement requirements from stakeholders

• Manage Change Requests, conduct feasibility studies and perform day-to-day applications support to end users

• Ensure clean deployment and proper setup of systems within the UAT and live system environments

• Adhere to company project management governance and applications governance standards

• Support the Head of IT and/or Senior Business Analyst in monitoring the performance of IT systems and recommending improvements

• Perform other duties as directed by the Head of IT and/or Senior Business Analyst

Qualification & Skillsets

• Diploma in Computer Science, Data Science, Business Analytics, Information Technology, or a related field

• 2+ years of experience in applications support roles, Fresh Graduates are welcome

• Preferably with Hands-on experiences in few development frameworks such as C#, JavaScript, Python, HTML, Visual Studio, Visual Studio Code, and/or Microsoft SQL Server.

Competencies / Skills Requirement

• Good applications-support and troubleshooting skills

• Ability to explain technical concepts to non-technical audiences

• Ability to understand user needs and providing support from requirements gathering to postdeployment

• Stay updated with evolving technologies, frameworks, and best practices

• Adapt to changing business priorities and technical requirements

Minimum 10 years of experience in functional business analysis, with a strong focus on SWIFT and payments systems.
• SQL
• Domain Payments, Cross-border payments, SWIFT standards, Cross border payments via blockchain network a plus
• Strong business domain knowledge in corporate banking and payments.
• Bachelor’s degree in engineering/ business/ finance or equivalent.
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions /
departments in the bank/market.
• Familiar with change management processes and project management
fundamentals.
• Strategic forward-thinking approach to challenges with outstanding
communications, influencing, negotiating and persuasion skills.
• Passionate, diligent and resilient individual with ability to thrive in ambiguity.
• Ability to push initiatives forward and work collaboratively across teams.

• Collaborate with Business Unit Specialists to elicit, review, and validate business requirements.
• Analyse and document “to-be” business and operational processes based on agreed requirements and/or function points.
• Define detailed functional and non-functional requirements, ensuring alignment with business goals.
• Conduct impact assessments and manage risks/issues related to requirements and scope creep.
• Prepare business functional release notes and contribute to deployment planning.

The Business Operations Analyst plays a pivotal role in supporting the strategic and operational success of our cross-border consulting projects. You will leverage data, market insights, and process analysis to enhance decision-making, optimize workflows, and ensure the effective execution of educational partnership initiatives between Singapore and mainland China. This role combines analytical rigor with cross-cultural business understanding to drive efficiency and impact.

Key Responsibilities:

• Operational Analysis for Educational Projects: Analyze and support the operational workflows of cross-border consulting projects, with a primary focus on educational programs and academic partnerships, identifying opportunities for improvement and efficiency.

• Client & Partner Insights: Serve as an analytical liaison between clients and partners, particularly educational institutions in mainland China by synthesizing feedback, performance metrics, and communication logs to inform project strategy.

• Business Documentation & Reporting: Prepare data-informed business proposals, operational dashboards, analytical reports, and presentations tailored to educational partnership programs.

• Market & Sector Research: Conduct in-depth market research on the education sector in China to identify trends, benchmark competitors, and support evidence-based business development decisions.

• Cross-Cultural Advisory Support: Provide actionable insights into the mainland Chinese education system, regulatory environment, and business etiquette to ensure culturally and contextually appropriate strategies.

• Coordination & Process Optimization: Collaborate with teams and partners in China to streamline project logistics, track KPIs, and recommend process enhancements based on operational data.

Requirements

• A Bachelor’s Degree preferably with a background in Education, Communications, or a data-analytical field (e.g. Statistics) is highly advantageous.

• Minimum 3 years of professional work leadership experience. Experience in the education sector or in a cross-cultural, client-facing analytical role is highly valued.

• Native-level proficiency in Mandarin and fluency in English are mandatory and essential for interpreting bilingual data sources and communicating insights to stakeholders in both regions.

• Deep, practical understanding of the mainland Chinese education landscape and cultural nuances is critical, as this knowledge directly informs your analysis and recommendations.

• Highly organized and detail-oriented, with strong analytical and problem-solving skills

• Strong interpersonal and communication abilities, with the capacity to translate data into clear business insights

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); experience with data visualization tools (e.g., Power BI, Tableau) is a plus

• A reliable, accountable, and proactive team player

Wong Shu Teng Joey
EA License: 23C2060
Reg ID: R2095170

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”