What you get to do in this role:
- Define and integrate GTM business capabilities, associated processes and metrics across CSG
- Build a 2 to 3-year capability roadmap for CSG
- Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
- In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
- Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
- Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
- Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
- Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
- Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
- Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
- Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
- Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
- Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
- Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
- Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
- Six Sigma expertise is highly desirable
- Experience training employees on business process standardization practices is preferred
