Key Responsibilities

• Work with business stakeholders to gather, analyze and document business requirements.
• Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
• Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
• Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
• Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
• Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
• Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
• Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.
• Assist in data mapping, source-to-target analysis, data quality checks and reporting validation.
• Ensure solutions comply with business rules, regulatory requirements and insurance industry standards.
• Identify process improvement opportunities and recommend data-driven solutions.
• Support defect triage, root cause analysis and issue resolution during testing and implementation phases.

Job Requirements:

• Over 7 years of experience as a Business Analyst, preferably in insurance or financial services.
• Strong insurance domain expertise across one or more areas: Life Insurance, Health Insurance, Property & Casualty Insurance, Commercial Insurance, Claims Management, Policy Administration, Underwriting, Billing and Payments.
• Strong understanding of insurance workflows, business rules, forms, regulatory needs and operational processes.
• Hands-on SQL experience for data analysis, validation and reporting.
• Good understanding of relational databases, tables, joins, filters, aggregations and data quality checks.
• Experience in data analytics, reporting, dashboard requirements, KPI analysis and business insights.
• Ability to analyze large datasets and translate findings into business recommendations.
• Strong experience in requirement gathering, stakeholder management, documentation and UAT support.
• Experience working in Agile/Scrum environments.
• Strong written and verbal communication skills.
• Ability to work independently and coordinate with cross-functional teams.

Senior Business Analyst - 12 months contract

We are seeking a highly experienced Senior Business Analyst to lead digital transformation initiatives across enterprise platforms including CRM, ERP, loyalty, and financial systems. This role will bridge business needs and technology solutions, driving end-to-end delivery in Agile environments while ensuring alignment with strategic objectives.

Business Analysis & Requirements Management

• Elicit, analyze, and document business and system requirements, translating them into clear user stories and functional specifications
• Develop current-state and future-state process maps to support transformation initiatives
• Ensure traceability from requirements through to delivery and validation

Stakeholder Engagement

• Partner with cross-functional stakeholders including business leaders, IT teams, and external vendors
• Facilitate workshops to align business objectives and solution design
• Communicate complex technical concepts in a clear, business-friendly manner

Delivery & Agile Execution

• Support Agile delivery frameworks, including backlog grooming, sprint planning, and stand-ups
• Manage priorities to ensure timely and high-quality delivery of initiatives
• Coordinate with onshore and offshore teams to drive execution efficiency

System Implementation & Integration

• Lead or support implementation of enterprise platforms such as CRM (Salesforce), ERP (SAP), and loyalty systems
• Collaborate on API integrations and system migrations from legacy to modern architectures
• Ensure scalability and alignment with enterprise architecture standards

Testing & Quality Assurance

• Lead User Acceptance Testing (UAT) cycles including planning, execution, and defect management
• Ensure production readiness and minimize post-release issues
• Drive continuous improvement in testing practices

Change Management & Training

• Support change enablement initiatives to drive adoption of new systems and processes
• Deliver training and documentation to end users
• Promote best practices and process standardization across teams

Experience

• 10+ years of experience as a Business Analyst in digital or enterprise transformation environments
• Proven track record in CRM, ERP, or loyalty platform implementations
• Experience across industries such as aviation, retail, utilities, FMCG, or manufacturing preferred

Technical Skills

• Strong experience with tools such as JIRA, Confluence, and Visio
• Exposure to platforms such as Salesforce (Service, Marketing, Data Cloud), SAP FICO, or similar
• Understanding of API integrations and modern system architectures

Methodologies

• Hands-on experience with Agile delivery frameworks
• Strong knowledge of requirements engineering and business process modeling

Qualifications

• Bachelor’s degree in Business, IT, or related field
• Certifications such as PMP, CBAP, or equivalent are highly desirable

Nice to Have

• Experience working with offshore vendor teams
• Multilingual capability (e.g., English, Mandarin, Japanese)
• Experience in large-scale enterprise transformations

What Success Looks Like

• Improved delivery timelines and efficiency across projects
• High stakeholder satisfaction and alignment
• Reduced defects and increased system adoption post-implementation

ROLE SUMMARY

We are seeking a Senior Business Analyst with deep functional expertise in Trade Finance and Supply Chain Finance (SCF) to lead requirements, solutioning and functional delivery on global product builds and bank implementations. The role sits at the intersection of banking business knowledge and software product engineering: eliciting and shaping requirements, translating complex trade and SCF business processes into product capabilities and configurations, and steering functional delivery from discovery through UAT and go-live. The ideal candidate has built and implemented global trade / SCF products within an IT product or services organisation, and can engage credibly with bank business heads, operations and technology teams alike.

KEY RESPONSIBILITIES

• Requirements & functional analysis — lead elicitation, analysis and documentation of business and functional requirements; produce BRDs/FRDs, user stories, process flows, use cases and data mappings for trade and SCF products.

• Domain solutioning — translate documentary trade, guarantees, supply chain finance, factoring, receivables/payables finance, risk participation and syndication processes into product capabilities, configurations and gaps/customisations.

• Product build — work with product management and engineering to define and refine global product features; contribute to product backlog, prioritisation, configurability vs. customisation decisions and roadmap inputs.

• Implementation & rollout — support multi-country, multi-wave bank implementations; lead functional fit-gap, solution design workshops, product walkthroughs and configuration definition across cloud and on-premises deployments.

• Interface & data analysis — define functional requirements for interfaces (e.g. SWIFT, AML/sanctions screening, accounting/GL, limits & collateral, FX), data migration mappings and reconciliation rules.

• Testing & quality — author and review functional test scenarios, support SIT/UAT, triage defects, and own functional sign-off and exit criteria.

• Stakeholder management — facilitate workshops with bank business, operations, compliance and technology stakeholders; manage scope, decisions log, RAID and traceability; present to functional SteerCos.

• Regulatory & compliance alignment — ensure solutions reflect trade-specific regulatory, AML/sanctions, and bank policy requirements; align to standards such as URC, UCP, URDG, ISP and ICC rules where relevant.

• Knowledge leadership — act as functional SME and mentor junior BAs; build reusable functional assets, question banks and accelerators.

REQUIRED EXPERIENCE & QUALIFICATIONS

• 12–15 years in business analysis with significant depth in Trade Finance and Supply Chain Finance.

• Experience within an IT / software organisation building or implementing global trade / SCF products (not solely in-bank operations).

• Proven delivery across the full lifecycle — discovery, requirements, solution design, configuration, UAT and go-live.

• Exposure to both cloud and on-premises product implementations.

• Bachelor's or Master's degree; trade finance / banking certifications (e.g. CDCS, CITF, CSDG, CTFP) and/or business-analysis certification (CBAP) are an advantage.

FUNCTIONAL & TECHNICAL COMPETENCIES

Domain

Required competencies

Trade finance

Documentary credits (LC), collections, guarantees & standby LCs, bills, reimbursements; ICC rules (UCP 600, URC 522, URDG 758, ISP98); trade-based AML & sanctions screening

Supply chain finance

Payables finance / reverse factoring, receivables finance, factoring, dynamic discounting, distributor & dealer finance, invoice financing, onboarding & programme structures

Risk participation & syndication

Funded & unfunded risk participation, asset distribution, syndication, limits, collateral and exposure management (desirable / strong plus)

Business analysis

Requirements elicitation, BRD/FRD authoring, user stories & acceptance criteria, process modelling (BPMN), use cases, gap analysis, traceability, RAID & decisions logs

Product & delivery

Product configuration, fit-gap analysis, backlog management, agile (Scrum/Kanban), UAT planning & defect triage, exit criteria & functional sign-off

Interfaces & data

Functional specs for SWIFT (MT/MX, ISO 20022), AML/sanctions, accounting/GL, FX, limits; data migration mapping & reconciliation rules

Tooling

Jira, Confluence, Visio / draw.io, advanced Excel; SQL for data analysis (desirable); test management tools

Soft skills

Workshop facilitation, stakeholder management, executive communication, structured documentation, cross-cultural onshore/offshore collaboration

DESIRABLE / DIFFERENTIATORS

• Hands-on experience with a leading trade / SCF product platform (e.g. iGTB / Intellect, Finastra, Surecomp, CGI, or equivalent).

• Experience on multi-country bank trade back-office implementations across APAC and international branches.

• Familiarity with digital trade, ESG-linked SCF, and emerging trade-digitisation standards (e.g. MLETR, electronic documents).

• Exposure to data migration, cutover planning and reconciliation on trade/SCF migrations

Your new company

This is a reinsurance company.

Your new role

• Drive the review and documentation of the current-state operating model, including structure, governance, processes, decision rights, controls, systems, and performance metrics.
• Facilitate stakeholder interviews, workshops, and discovery sessions to gather business requirements and identify pain points, dependencies, and opportunities for improvement.
• Prepare process maps, hand-off documentation, supporting analysis for assigned workstreams/roles, and service journeys to support evidence-based design decisions.
• Drive the documentation of agreed future-state requirements, process changes, and implementation activities, the development of target operating model options, including capability definitions, process design, role clarity, governance forums, and service delivery approaches
• Work with programme, change technology, and business teams to ensure operating model designs are practical, traceable, and implementable.

What you'll need to succeed

• Proven experience in business analysis and transformation, operating model design, process improvement, project coordination, or implementation programmes. Experience in regulated financial services or similarly complex environments is preferred.
• Strong understanding of operating model components such as governance, organisation design, processes, service models, controls, data, and technology enablement,
• Ability to document business requirements, process maps, user stories, and decision papers to a high standard.
• Strong facilitation, stakeholder management, and communication skills across both operational and senior audiences.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

About the Role

GenInnov is seeking an experienced and polished Senior Business Development & Investor Relations Analyst to support the firm’s growth in full compliance with applicable MAS regulations. This role spans investor engagement through licensed and permissible channels, distributor relationship management, pre-onboarding due diligence, KYC/AML checks, and maintenance of the systems and platforms used to communicate with investors. The candidate will represent GenInnov professionally across all touchpoints, with a strong eye for visual quality in all investor-facing materials.

Key Responsibilities

Business Development & Investor Engagement

•     Build and manage relationships with accredited investors, family offices, and institutional counterparts through permissible channels, licensed intermediaries, and referral networks in full compliance with MAS regulations

•     Represent GenInnov at industry events and introductory meetings; maintain a structured investor pipeline using CRM tools with regular reporting to senior management

•     Maintain proactive communication with existing investors, coordinating timely distribution of fund updates, performance reports, and investor correspondence

Company & Fund Materials

•     Prepare visually polished presentations, company profiles, fund fact sheets, and briefing documents on GenInnov’s investment philosophy, fund strategies, and performance for use in appropriate meetings

•     Ensure all investor-facing materials are compliance-approved before use; respond to due diligence questionnaires from investors and distributors

Distributor Relationship Management

•     Act as primary liaison with licensed distributors promoting or distributing GenInnov’s funds; equip them with accurate, up-to-date materials and ensure messaging aligns with compliance standards

•     Monitor distributor performance and engagement; evaluate new distribution partnerships in line with regulatory requirements and strategic objectives

Investor Pre-Checks, KYC/AML & Onboarding

•     Conduct pre-onboarding checks including accreditation verification and suitability assessment; collect and process KYC/AML documentation per MAS requirements

•     Liaise with compliance and legal to ensure documentation is complete before account activation; maintain accurate investor records and flag compliance gaps promptly

Systems, Website & Communications

•     Operate internal onboarding and CRM systems; manage external communication platforms to ensure investor correspondence is consistent, compliant, and professionally presented

•     Work with the technology team to maintain and update the company website and internal systems used for external communications, ensuring accuracy, quality, and reliability at all times

Qualifications & Experience

•     Singapore Citizens and Permanent Residents are strongly preferred

•     Bachelor’s degree in Finance, Business, Economics, or a related discipline; CFA, CAIA, or CMAS designation is an advantage

•     5to 7 years of experience in investor relations, business development, or fund distribution within asset management, wealth management, or financial services

•     Proven experience working with licensed distributors; strong knowledge of MAS regulations governing fund solicitation, distribution, and investor communications

•     Hands-on KYC/AML experience in a regulated financial services environment; familiarity with onboarding systems and CRM platforms

•     Polished personal presentation; strong aesthetic sensibility with ability to produce visually compelling, on-brand investor materials

•     Excellent written and verbal communication skills; good understanding of public listed equity markets and fund structures

•     Proficiency in Microsoft Office; familiarity with design tools (e.g. Canva, Adobe) is an advantage; an existing investor or distributor network in Singapore or Asia-Pacific is a plus

What We Offer

•     Competitive base salary and performance-based bonus

•     A senior, high-visibility role with direct influence on GenInnov’s growth and investor base

•     Close collaboration with the investment team with deep exposure to fund strategy and portfolio management

•     A collaborative, high-performance culture that values initiative, integrity, and intellectual curiosity

Role Overview

We are seeking an experienced Senior Digital Business Analyst to support digital transformation initiatives within a Government Agency. This role will work closely with business stakeholders, project teams, solution architects, vendors, and technical consultants to deliver user-centric digital solutions that improve business operations and citizen services.

Responsibilities

• Gather, analyse, and translate business needs into clear requirements, user stories, functional specifications, and acceptance criteria.
• Facilitate discovery sessions, stakeholder workshops, and requirement discussions using human-centric and visual methods.
• Apply Design Thinking / Service Design approaches to identify business gaps, pain points, and future-state solutions.
• Work closely with project managers, solution architects, developers, vendors, and business users to ensure smooth project delivery.
• Support Agile / product-centric delivery, including backlog refinement, requirement clarification, testing, deployment, and adoption.
• Evaluate and recommend suitable digital and technology solutions aligned with business needs.
• Identify project risks, issues, dependencies, and change impacts, and recommend mitigation actions.
• Ensure product readiness for smooth deployment, adoption, operations, and post-implementation support.
• Manage stakeholder and vendor relationships to ensure timely and quality delivery of ICT solutions and services.
• Ensure solutions and delivery processes comply with IT management, quality, and security guidelines.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering, Electronics Engineering, or related disciplines.
• Minimum 5 years of relevant experience in business analysis, digital transformation, system implementation, or product delivery.
• Hands-on experience working in Agile / product-centric project environments.
• Strong analytical, facilitation, stakeholder management, and problem-solving skills.
• Good understanding of digital solutions, system implementation, and business process improvement.
• Working knowledge of AI tools and concepts will be advantageous.
• Experience in project management or product management will be an added advantage.
• Excellent communication, presentation, and negotiation skills.
• Proactive, resourceful, and comfortable managing multiple priorities in a fast-paced environment.

The Opportunity

• We are partnering a leading bank to look for Senior Business Analyst (Financial Crime Analytics)
• 6 months contract at MBFC

Business Function

Group Legal, Compliance & Secretariat ensures that the organisation’s interests are protected by safeguarding and enhancing its reputation and capital. The function works closely with regulators, customers, and business partners to maintain strong regulatory standing. At the core of business banking is a commitment to trust, integrity, and responsible financial practices for all stakeholders.

Key Responsibilities

1. Strategic Screening Optimisation
   Drive the continuous enhancement and optimisation of detection logic and algorithms across financial crime screening processes, including customer onboarding, ongoing customer due diligence, and real-time transaction screening across all operating regions. Balance alert efficiency with comprehensive risk coverage to strengthen financial crime prevention and protect the organisation’s reputation.

2. Cross-Functional Collaboration & Project Leadership
   Partner closely with internal stakeholders such as Compliance, Technology, Business Units, Legal, Risk, and Operations to lead and support complex initiatives aimed at improving operational efficiency, enhancing customer experience, and integrating new technologies for financial crime prevention. This includes presenting insights, negotiating requirements, and influencing outcomes at a senior level.

3. Advanced Analytics & Solution Development
   Perform in-depth data analysis to identify key performance drivers and emerging financial crime trends. Design, validate, and implement robust analytical models for risk scoring and detection improvement. Translate complex analytical findings into clear, actionable insights for senior management decision-making.

4. Regulatory Assurance & Quality Control
   Ensure strict compliance with audit and regulatory requirements related to financial crime prevention. Drive comprehensive documentation, gap analysis, and proactive risk mitigation. Oversee data validation, cleansing, and quality controls throughout the lifecycle of screening systems and analytical solutions.

5. Agile Solution Delivery
   Champion Agile delivery methodologies by defining requirements, solution design, managing UAT, and overseeing deployment of enhanced screening capabilities. Maintain end-to-end ownership from concept through post-implementation review.

6. Subject Matter Leadership & Innovation
   Act as a Subject Matter Expert for financial crime screening systems, particularly in Sanctions and CDD domains. Provide expert guidance to internal partners and contribute to the strategic direction of the Financial Crime Analytics function by identifying new methodologies, tools, and technologies. Mentor junior team members and promote a culture of continuous improvement and learning.

7. Performance Reporting & Stakeholder Insights
   Produce regular management reports with actionable insights based on key performance indicators and trend analysis. Provide timely support for ad-hoc analysis and stakeholder queries to support informed business decisions.

Requirements

1. Experience & Foundation

• Bachelor’s degree or equivalent practical experience in a quantitative or technical discipline (e.g. Computer Science, Statistics, Engineering, Data Science).
• 8–10 years of progressive experience in financial services, consulting, or related industries, with strong exposure to financial crime prevention and analytics.

2. Technical Acumen

• Strong proficiency in data analysis tools and languages (e.g. Python, SQL); cloud platform experience is mandatory.
• Exposure to big data technologies and data warehousing solutions is highly advantageous.
• Proven ability to analyse large, complex datasets (millions of records) to derive insights and support strategic decisions.
• Advanced proficiency in data visualisation tools (e.g. Tableau).
• Familiarity with financial crime detection and screening platforms.

3. Analytical & Strategic Mindset

• Exceptional analytical, problem-solving, and critical-thinking skills.
• Strong commercial awareness with a data-driven approach to managing financial crime risk and system performance.
• Highly detail-oriented and risk-aware, with the ability to identify data inconsistencies and potential biases.

4. Project & Domain Expertise

• Demonstrated experience leading complex initiatives spanning IT, analytics, and business functions.
• Strong understanding of AML/CFT/KYC regulatory frameworks and financial crime risk management.
• Experience with screening engines is advantageous.

5. Communication & Influence

• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to senior stakeholders.
• Proven ability to build strong relationships and influence outcomes across cross-functional teams.

6. Personal Attributes

• Self-motivated and proactive, with the ability to work independently.
• Resilient and adaptable, thriving in a fast-paced, dynamic environment.

Next Step

• We could contact you in the soonest time if you directly send your resume to: amos.tan@adecco.com
• Email Topic: Apply Senior Business Analyst (Financial Crime Analytics)
• We regret to inform that only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

Key Accountabilities

• End-to-End Business Analyst Solution Ownership
• Own solution outcomes across the full lifecycle, including business analysis, solution design, delivery support, testing, implementation, and post-go-live validation.
• Maintain end-to-end requirements traceability, ensuring approved requirements are delivered as intended.
• Act as the functional authority for assigned initiatives, providing clarity, decision support, and issue resolution throughout delivery.
• Business Analysis & Regulatory Alignment
• Lead structured analysis of business needs, operational processes, and regulatory obligations.
• Translate complex business and compliance requirements into clear, complete, and testable functional and non-functional requirements, supported by high-quality, audit-ready documentation.
• Ensure solutions align with personal data protection, security, auditability, compliance, responsible gambling controls and regulatory reporting requirements.
• Facilitate stakeholder workshops and working sessions, independently or as part of a broader project team, to drive shared understanding and solution agreement.

COTS, Vendor & Tender Governance

• Contribute to tender / RFP preparation, development of evaluation criteria, and vendor assessment activities.
• Act as a key liaison with business users and vendors to ensure solutions meet contractual, regulatory, functional, and non-functional expectations.
• Delivery, Testing & Implementation Assurance
• Support Project Managers in scope control, risk mitigation, delivery readiness, and operational readiness.
• Ensure test strategies, test scenarios, and acceptance criteria comprehensively validate business, operational, and regulatory requirements.
• Actively participate in testing activities, including SIT, UAT, and ORT, and manage defect triage and resolution prioritisation.
• Support implementation, operational handover, and post-go-live validation to confirm solution effectiveness and compliance.

Required Qualifications
Experience & Profile

• Minimum 5+ years’ experience as an IT Business Analyst or equivalent.
• Proven experience working in regulated environments (e.g. gaming, financial services, government, or similar).
• Demonstrated involvement across business process analysis, solution selection, vendor engagement, tender processes, testing, and implementation.
• Experience within Casino, Integrated Resorts, Gaming, Hospitality, or E-commerce systems is advantageous.

Core Capabilities

• Advanced requirements engineering and documentation discipline.
• Solid understanding of SDLC methodologies (Agile, Waterfall, or hybrid).
• Effective stakeholder engagement across business, compliance, IT, and vendors.
• High attention to detail, resilience, and accountability in audit-heavy environments.
• Ability to work independently on assigned projects while collaborating effectively within multidisciplinary teams.

Certifications

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

• Conduct user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems.
• Liaise closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business functional requirements to technical requirements.
• Liaise closely with vendors in project implementation, integration, testing, application patches and upgrades.
• Be involved in various stages of the SDLC, and providing any application support, troubleshooting or liaison.
• Plan and coordinate end-user training for any IT system implementations or enhancements.

Requirements / Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or IT equivalent.
• Strong analytical and problem-solving skills as well as the ability to work independently.
• Meticulousness, Organized, Team player and as well as Good Articulation skills.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Responsibilities
• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach

(Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for
•       Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines 

•       Atleast 5 years relevant working experience in a similar capacity (advantageousto have had some Consulting, Software Development and Design experience)

•       Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

•      Working knowledge of AI tools and concepts

•       Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

•       Good stakeholder engagement and communication skills with ability to influence andpitch ideas 

•       Adriven and motivated personality with the ability to rapidly learn, apply and execute

•      Experience in Project Management and Product Management is a plus

•      Motivated by innovation to achieve business goals and customer satisfaction

•       Excellent written, verbal communication, presentation and negotiation skills

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Job Responsibilities

As a Digital Business Analyst, you will work in a Government Agency as a key member of the GovTech project team. You will support the Chief Information Officer at the Agency and collaborate with fellow project managers, business analysts, solution architects and technical services consultants to deliver leading-edge digital solutions. You are a pro-active, self-motivated and resourceful team member with good tech/digital knowledge and possess strong influencing and people handling skills. You are also adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies to meet identified Agency and citizen/business needs. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. The ability to effectively engage and manage project stakeholders and business partners is a must. Success in the role will be demonstrated by your ability to thrive in a fast-paced and dynamic environment.

[Your Responsibilities]

• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)
• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria
• Ensure product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation
• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Effectively engage and manage the vendors to deliver ICT solutions and services
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Requirements

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
• Working knowledge of AI tools and concepts
• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• A driven and motivated personality with the ability to rapidly learn, apply and execute
• Experience in Project Management and Product Management is a plus
• Motivated by innovation to achieve business goals and customer satisfaction
• Excellent written, verbal communication, presentation and negotiation skill

Job Overview

We are seeking an experienced Business Analyst to support digital and system initiatives within a structured and compliance-driven environment. This role involves managing projects from requirements gathering through to implementation, ensuring solutions meet business objectives, operational needs, and regulatory standards.

This is a hands-on role suited for candidates who are comfortable working across the full project lifecycle and engaging stakeholders across business, IT, and vendor teams.

Key Responsibilities

End-to-End Delivery

• Manage assigned initiatives across the full project lifecycle, from requirements analysis to implementation and post-go-live validation
• Ensure requirements are clearly defined, documented, and delivered as expected
• Act as the key point of contact for business stakeholders throughout the project

Business Analysis & Requirements

• Gather and analyze business needs, operational workflows, and system requirements
• Translate requirements into clear functional and non-functional specifications
• Facilitate workshops and discussions to align stakeholders on scope and solution approach
• Maintain structured documentation suitable for audit and governance requirements

Compliance & Governance

• Ensure solutions align with data protection, security, and regulatory requirements
• Support projects in environments with strong governance and audit expectations
• Work with stakeholders to incorporate compliance considerations into system design

Vendor & Solution Engagement

• Support evaluation and selection of system solutions, including fit-gap analysis
• Participate in RFP and vendor evaluation processes where required
• Work closely with vendors to ensure solutions meet business and technical expectations

Testing & Implementation

• Define test scenarios, acceptance criteria, and validation approach
• Support testing phases such as SIT and UAT
• Assist in issue tracking, resolution, and deployment readiness
• Support post-implementation validation and transition to operations

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst in IT or system implementation projects
• Experience working in structured or compliance-driven environments such as financial services, government, healthcare, or similar
• Proven involvement across the full project lifecycle, including testing and implementation

Skills

• Strong requirements gathering and documentation skills
• Familiarity with SDLC methodologies (Agile, Waterfall, or hybrid)
• Ability to engage stakeholders across business, IT, and vendors
• Good analytical and problem-solving skills
• Able to work independently and manage priorities effectively

Good to Have

• Experience with enterprise systems or vendor solutions (e.g. ERP, CRM, POS, or similar platforms)
• Exposure to vendor selection, RFP processes, or system implementation projects
• Certifications such as CBAP, CCBA, or Agile-related certifications

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Your new company

This is a leading insurance and reinsurance service provider.

Your new role

• Underwriting & Policy Lifecycle Expertise
• Claims & Operational Modernisation
• Technology Transformation
• Exposure & Portfolio Analytics

What you'll need to succeed

• 7+ years in Large Commercial insurance.
• Strong large Commercial P&C Insurance expertise to support enterprise-wide technology modernisation initiatives
• Knowledge of Liability/ WICA/ Marine Hull/ Energy operational flows.
• Experience in Insurance Core system implementation or modernisation.
• Strong stakeholder management with Underwriting & Claims.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Job Description:

Key Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements.
• Translate business needs into functional and technical specifications for data and analytics solutions.
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions.
• Analyze ESG datasets e.g. carbon emissions sustainability metrics compliance data to identify trends and insights.
• Support the development of ESG dashboards KPIs and performance tracking frameworks.
• Ensure alignment with global ESG standards and frameworks e.g. GRI SASB TCFD ISSB.
• Assist in defining data models data governance and data quality standards for ESG reporting.
• Participate in UAT User Acceptance Testing and validate system outputs against requirements.
• Provide domain expertise on ESG products services and regulatory expectations.
• Create comprehensive documentation including BRDs FRDs use cases and process maps.
• Facilitate communication between business product and technical teams.

Required Skills Qualifications:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field.
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains.
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics.
• Proven experience working with data analytics data modeling and data visualization tools e.g. Power BI Tableau.
• Familiarity with data science concepts statistical analysis and predictive modeling.
• Minimal Handson experience with SQL and or Python, R for data analysis will be good to have.
• Experience working in Agile environments and handling cross-functional teams.
• Strong analytical thinking and problem solving skills.
• Excellent stakeholder management and communication skills.

*Only Singaporeans will be considered*

Key Responsibilities:

Requirements Gathering and Analysis:

• Conduct stakeholder interviews and workshops to gather business requirements.
• Analyze and document current business processes and workflows.
• Identify opportunities for process improvement and automation using ServiceNow.

Solution Design:

• Translate business requirements into functional specifications for ServiceNow implementation.
• Design and document proposed ServiceNow solutions, including process flows, data models, and integrations.
• Collaborate with technical teams to ensure feasibility of proposed solutions.

Implementation Support:

• Assist in configuring and customizing ServiceNow modules to meet business needs.
• Develop and maintain ServiceNow reports, dashboards, and KPIs.
• Participate in testing activities, including user acceptance testing (UAT).

Continuous Improvement:

• Monitor ServiceNow usage and performance metrics.
• Identify and recommend opportunities for ongoing platform optimization.
• Stay updated on ServiceNow releases and new features, assessing their potential value to the organization.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience as a Business Analyst, preferably in IT Service Management.
• Proven experience with ServiceNow platform, including at least one full implementation cycle.
• Excellent analytical and problem-solving skill.
• Strong communication and stakeholder management abilities.
• Proficiency in creating process flows, use cases, and other business analysis artifacts.

Preferred:

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
• Experience with multiple ServiceNow modules (ITSM, ITOM, ITBM, etc.).
• Strong understanding of ITIL framework and best practices.
• Knowledge of scripting languages (e.g., JavaScript) and database concepts.
• Agile/Scrum methodology experience.
• Project management skills.

Job Summary

We seek a Senior Business Analyst (Techno-Functional) to bridge business needs with technology solutions, driving stakeholder engagement and translating requirements into actionable technical deliverables.

Responsibilities

• Gather, analyze, and document business requirements by engaging with stakeholders to ensure clarity and completeness
• Translate business needs into detailed functional and technical specifications for technology teams
• Collaborate with technology teams, data engineers, and developers to align solutions with business objectives
• Facilitate workshops, stakeholder discussions, and requirement walkthroughs to validate and refine requirements
• Support data-driven initiatives by working with data pipelines, reporting needs, and analytics teams to enable informed decision-making
• Ensure alignment between business expectations and technical delivery throughout project lifecycles
• Participate in User Acceptance Testing (UAT) to validate solution functionality and support successful implementation
• Identify process improvement opportunities and recommend actionable solutions to enhance business operations

Preferred competencies and qualifications

• Prior experience in the Insurance industry is nice to have but not a must have.
• Exposure to Data Engineering environments or projects
• Experience using tools such as SQL, Jira, Confluence, or similar platforms

Other Information

• Opportunity to work on enterprise-scale projects
• Exposure to data and digital transformation initiatives
• Collaborative and growth-oriented work environment

• 6years of experience in the field of business analysis.
• Ability to analyse complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
• Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.
• Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.
• Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
• Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies
• Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
• Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
• Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes. Previous experience in Insurance Domain is a value add - Data Engineer understanding make it more effective

About the Role
We are looking for an experienced Senior Business Analyst to join a global Core Banking IT team supporting an international banking platform deployed across multiple regions. This role focuses on analysing business requirements and supporting the testing of payment systems, including integration with a global payments platform.

You will work closely with stakeholders across business, operations, and technology teams to deliver high-quality solutions and ensure systems meet evolving business and regulatory needs.

Key Responsibilities

Business Analysis

• Gather, analyze, and document business requirements through workshops, discussions, and stakeholder engagement
• Review and validate Business Requirement Documents (BRDs) and translate them into functional specifications
• Collaborate with solution architects and technology teams to define and align on solutions
• Act as a liaison between business users, operations teams, and developers
• Prepare and maintain documentation such as BRDs, Functional Specification Documents (FSDs), and related artefacts
• Support product documentation, training materials, and stakeholder communications
• Identify risks, manage issues, and facilitate discussions across teams to ensure project progress

Testing & Quality Assurance

• Plan and execute testing activities across functional, integration, regression, and user acceptance testing (UAT) phases
• Develop and maintain test scenarios, test cases, and test libraries
• Review and validate test coverage for core banking and payment systems
• Collaborate with SIT and UAT teams to ensure alignment with business requirements
• Track, manage, and report defects using appropriate tools, ensuring timely resolution
• Provide regular updates on testing progress and outcomes to stakeholders
• Support business users during UAT and ensure readiness for system releases
• Lead defect management and coordinate resolution across teams

Requirements

• At least 8 years of relevant experience as a Business Analyst in banking or financial services
• Strong experience in payment systems and core banking applications
• Proven experience in requirement gathering, documentation, and stakeholder management
• Solid understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and defect management processes
• Hands-on experience in functional testing, system integration testing, and UAT
• Familiarity with tools such as JIRA, ALM, or Quality Center
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple stakeholders and work in a collaborative environment

Domain Knowledge

• Good understanding of payment systems, including clearing and settlement processes
• Familiarity with ISO 20022 messaging standards, SEPA (SCT, SDD, Instant), and SWIFT payments
• Knowledge of payment products such as telegraphic transfers (TT), RTGS, payroll, bulk payments, and cheque processing
• Experience with reporting formats such as CAMT53/54, MT940/942, and related payment reporting standards
• Understanding of payment hubs, ACH systems, and real-time payment processing

Technical Skills

• Experience with testing methodologies and tools
• Familiarity with Cucumber for behaviour-driven testing
• Working knowledge of data and streaming technologies such as Kafka
• Exposure to tools such as Elasticsearch and Kibana for monitoring and analysis
• Basic understanding of graph databases (e.g. JanusGraph) is an advantage

Preferred Qualifications

• Experience in areas such as corporate banking, trade finance, liquidity management, or compliance (e.g. AML)
• Familiarity with Agile methodologies and working in Agile teams
• Experience working in international or multi-location project environments
  
  EA Number: 11C4879

Key Responsibilities

Stakeholder & Project Management

• Engage business stakeholders, product owners, and technology teams to drive project delivery from planning through execution
• Manage scope, risks, dependencies, and vendor coordination
• Provide clear updates and reporting to senior stakeholders
• Ensure alignment between business expectations and delivery outcomes

Business Analysis & Process Improvement

• Gather, analyze, and translate business requirements into detailed functional specifications
• Assess current credit risk / collections processes and identify improvement opportunities
• Design end-to-end workflows across digital and operational touchpoints
• Develop user stories with sufficient detail for development and estimation
• Ensure consistency and quality of documentation and requirements

Solution Design & Delivery Support

• Collaborate with system analysts, architects, and UI/UX teams on solution design
• Support backlog refinement and sprint planning discussions
• Identify dependencies and ensure readiness across impacted teams
• Incorporate non-functional requirements (e.g., performance, compliance)
• Partner with QA teams to define test scenarios and validate business requirements

Operational & Risk Considerations

• Evaluate operational impacts of changes and support readiness planning
• Monitor and manage risks such as scope creep or misalignment
• Ensure compliance with relevant regulatory and governance standards

Requirements

• 8–10+ years of experience as a Business Analyst within credit risk, lending, or collections domains
• Strong understanding of credit processes (e.g., loans, cards, repayment, delinquency management, risk monitoring)
• Experience in process analysis, workflow design, and business transformation initiatives
• Ability to work with cross-functional teams and translate business needs into technical requirements
• Strong documentation, communication, and stakeholder management skills
• Detail-oriented with strong analytical thinking

Job description

The Go-to-Market (GTM) Operations is a global team that serves as the strategy, operations, and product commercialization partner to Global Business Organization (GBO). The team ensures Google's ever-evolving Ads business delivers strategic growth and operates effectively.  

This team is responsible for setting GTM strategy, shaping priorities and resources to accelerate business growth, and commercializing the next generation of Ads products (from representing the customer to advocating for product requirements to ensuring teams are equipped to drive customer growth, product adoption, and business health). This team plays an important role in building excellent GTM infrastructure from tooling to enhancing GBOers business skills to ensuring flawless execution and operations against desired business outcomes and priorities. GTM has teams embedded in each of the major Ads business areas as well as in global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

In this role, you will identify structural opportunities, translating operational data into actionable strategies, and lead initiatives that enhance business excellence, Google invites you to explore this role.

Qualifications

Job responsibilities

• Conduct in-depth search analyses on operational and sales data to diagnose root causes, identify strategic gaps, and provide prescriptive, actionable recommendations to executive stakeholders.
• Lead and own projects focused on designing, implementing, and optimizing processes, governance structures, and performance management systems to enhance efficiency across APAC.
• Develop and deliver high-quality, compelling narratives and presentations that communicate strategic findings, project progress, and recommendations, using influence to drive adoption across local, regional, and global leadership.
• Identify systemic operational issues and opportunities for improvement. Develop and pilot innovative, end-to-end solutions, and lead the required change management efforts within the defined scope.
• Build and maintain strong, strategic partnerships with various cross-functional teams, act as the GTM strategy and operations domain expert to achieve shared objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity or corporate advisory, or 2 years of experience with an advanced degree.

Preferred qualifications

• Bachelor's degree in Business, Data Science, Economics, or in a related techincal field.
• Understanding of business strategy, market dynamics, and the elements of successful organizational design.
• Ability to analyze data, extract insights, and support problem-solving through data-informed recommendations.
• Ability to collaborate effectively across teams.
• Ability to apply standard methodologies to execute project tasks.
• Ability to provide analysis with a short turnaround time.

Job Description:

• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In Country), Client Services, Implementation, Operations and Finance.
• Mapping the identified functional requirements and define a solution.
• Identifying the scope of the requirements, validating the requirements.
• Working with Lead Business Analyst & Technology partner i.e., Solution Architects to agree on the solution.
• Working as a liaison between Business users, operations and Developers.
• Preparing various documents like BRD, FSD and reviewing SIT Test scenarios and Test Cases. Experience in Agile world is a plus.
• Working with different stakeholders for product collateral and training needs.
• Working with Integration partners and other vendors within bank
• Identify & resolve issues and manage project risks, supporting different teams, chairing & documenting meetings.

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation.
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems.
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases).
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management.
• Manage planning, communicate with stakeholders.
• Prepare regular reports on test results.
• Supporting the business users for User Acceptance Testing.
• Supporting Operations team / Business Users team to complete the testing.
• Managing testing at times when required and found the issues / testing not closing or moving as expected.
• Lead Defect Management related activities.

Requirements:

• Minimum of 8 years relevant business analyst experience with Payment systems and Core Banking applications.

Functional:

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA Products (SCT, SDD and Instant SCT) and SWIFT (Cross Border Payments).
• Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Good knowledge of reporting products like Intraday/End of period accounting statements - (CAMT53, CAMT54, MT942 & MT940 formats), Debit and Credit advises – (CAMT52, MT900 & MT910- formats) and Payment status reports – (XML Pain.02 format).
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance.

Technical:

• Hands on experience on testing methodologies.
• Working knowledge of ALM/QC/JIRA.
• Experience is creating Feature files for Cucumber.
• Understanding of Graph based Database like JanusGraph and Elastic search.
• Experience is Kafka platform for event storage and real time streaming of data.
• Knowledge on Kibana visualization tool for log and time-series analytics and application monitoring.

·        Must have a minimum of 8 years of relevant business analyst experience with payment systems and core banking applications.

·        Good knowledge in the payment area, like interaction with clearing, payment file format ISO20022, SEPA Products (SCT, SDD, and Instant SCT), and SWIFT (Cross Border Payments). Hands-on experience with such data mapping and testing.

· Hands-on experience with payment systems and exposure to Payments Hub, Clearing and Settlement, Automated Clearing House programs, and channels.

· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.

·        Good knowledge of reporting products like Intraday/End of period accounting statements (CAMT53, CAMT54, MT942 & MT940 formats); Debit and Credit advices (CAMT52, MT900 & MT910 formats); and Payment status reports (XML Pain.02 format).

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.

· Minimum 8+ years of relevant business analyst and subject matter expertise with banking IT systems (payment systems and core banking applications), with hands-on experience in Global PayPlus (GPP) payment engine (version 4.6.24 and above)

· Experience as a business and solution analyst, preferably in cash management, with expertise in financial standards and detailed knowledge of payment file formats ISO 20022 and SWIFT. Experience with payment field/value mapping and validations.

·   Preferably with knowledge on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated Clearing House programs, FX Conversion, FX Rate Types, FX Spread & Markup, Modern FX Solutions and channels.

· Proficient in gathering requirements, possessing excellent documentation skills, and demonstrating effective communication abilities to ensure clear understanding and alignment among stakeholders.

· Solid knowledge in creating feature files, ensuring thorough documentation and clarity in the specification of development teams.

·    Strong understanding of application flow and architecture, enabling the ability to grasp the global picture and conduct effective requirements analysis

· Proven experience in leading the design and implementation of complex features and applications.

· Proficiency in Agile and Scrum working methodologies.

· Excellent problem-solving and troubleshooting skills.

· Effective communication and teamwork skills.

The Senior Analyst in Strategic Business Development will provide key administrative and operational support to the department, ensuring smooth execution of business development initiatives and contributing to the achievement of departmental KPIs. This role requires close collaboration within the team and with key distributors and partners to maintain high standards of efficiency and organization.

Key Responsibilities:

• Support and execute daily agency operations to deliver timely and comprehensive administrative support to Strategic Business Development Managers and Directors.

• Prepare management reports and statistics for department reporting

• Act as the intermediary for all tasks assigned/requested from key distributors and business partners to other teams.

• Manager and support the following but not limited to:

• Sales campaign (i.e. roadshows, seminar, internal and external event)

• All other administrative matters related to Agency

• Document and update on all SOPs and Operation Manuals within Strategic Business Development department to ensure consistency in all processes

• Update and keep track of all circulars issued by Strategic Business Development department

• Facilitate the onboarding process of candidates for application of RNF 

• Coordinate and prepare monthly meeting materials with the distributors and business partners

• Manage Close Monitoring Tracking file and seek SBD team to follow up on documents. 

Support any other ad-hoc projects as requested 

Qualifications & Skills:

• Diploma or Degree in Admin, Banking and Finance
• Fresh graduates welcomed
• Meticulous, organized and able to work independently and in a team in a fast-paced environment
• Strong attention to details and ability to coordinate and priorities work
• Excellence in Microsoft Office
• Ability to communicate effectively with all levels of employees and outside contacts
• Willingness to learn

By submitting your job application, you give consent that SGA and any affiliates and any person authorised by SGA is allowed to use your personal data for assessing and evaluating your suitability for employment in any current or prospective positions within SGA.