Job Summary
You will provide exceptional, friendly service as a Waiter/Waitress, ensuring guest satisfaction and a welcoming dining atmosphere while supporting smooth front-of-house operations.
Responsibilities
- Greet guests warmly and escort them to their tables to create a welcoming first impression
- Present menus clearly and answer questions about dishes and dietary options to assist guest choices
- Take accurate food and beverage orders and enter them into the POS system to ensure correct processing
- Serve food and beverages promptly and courteously to enhance guest dining experience
- Monitor guest satisfaction throughout the meal and resolve any concerns quickly to maintain service quality
- Clear and reset tables efficiently between courses and after guests depart to prepare for next seating
- Communicate clearly with kitchen and bar staff to coordinate timely and smooth service flow
- Process payments accurately, handling cash and card transactions with attention to detail
- Maintain cleanliness and organization of dining areas and workstations to uphold hygiene standards
- Adhere strictly to health, safety, and hygiene protocols at all times to ensure guest and staff safety
Preferred competencies and qualifications
- Previous experience in front-of-house or customer service roles to support effective guest interactions
- Excellent communication and interpersonal skills to engage positively with guests and team members
- Positive attitude and teamwork skills to contribute to a collaborative work environment
- Strong attention to detail and ability to multitask to manage busy service periods effectively
- Flexibility to work evenings, weekends, and holidays to meet operational needs
- Ability to remain calm and composed under pressure to maintain service quality
- Professional appearance and demeanor to represent the restaurant well
