Job Summary
The Technical Sales Advisor serves as the primary technicaland commercial resource for customers and internal stakeholders. This rolecombines deep technical knowledge of HMH equipment and processes with strongcommercial acumen to improve customer experience, drive revenue growth, andsupport global and regional sales strategies. The Technical Sales Advisor worksclosely with customers, regional sales teams, P&T, engineering, and productorganizations to deliver tailored technical solutions and actionable insights.
Job Responsibilities
Technical & Customer Engagement
- Maintain a deep understanding of HMH equipment, systems, and operational processes.
- Serve as the primary technical interface for customers and internal teams.
- Improve overall customer experience through proactive technical support and solution development.
- Engage regularly with customers to identify needs, challenges, and opportunities for improvement.
- Identify areas of improvement for customers and propose value‑adding technical solutions.
- Generate insightful quarterly customer reports based on field data, performance, and customer feedback.
- Provide guidance regarding the voracity of warranty claims and provide guidance during the consideration of sales concessions
Data & Market Intelligence
- Collect, validate and organize data from daily field reports.
- Interpret technical and operational data and translate it into valuable insights for internal and external stakeholders.
- Stay informed on industry trends, competitor offerings, and product innovations.
- Transfer Voice of Customer (VOC) insights internally to ensure focus on the most impactful initiatives.
Sales Strategy & Business Development
- Develop and execute sales strategies to meet revenue and growth objectives.
- Identify and pursue new business opportunities in both existing and new markets.
- Support white‑space mapping to identify new solution opportunities and areas for expansion.
- Assist in the bid‑generation process, acting as a technical presence in operations and commercial meetings.
- Support major commercial pursuits with technical expertise, competitive insights, and solution positioning.
Collaboration & Cross‑Functional Support
- Collaborate closely with P&T, engineering, and product teams to tailor technical solutions to customer requirements.
- Support all regions with technical and specialist sales expertise, aligning with CTO and product organizations.
- Work in partnership with regional sales teams to enable execution while presenting a unified global approach.
- Ensure consistent communication and alignment across regions to avoid fragmented customer engagement.
Global Accounts & Team Enablement
- Coordinate support for major multinational and global accounts, ensuring a “one‑face‑to‑customer” approach across regions.
- Contribute to unified global account strategies covering pricing, upgrades, and solution positioning.
- Act as a technical expert for specific equipment, product lines, or vertical markets as assigned.
- Enable and support regional technical sales resources as needed.
Leadership & Performance Management
- Mentor and manage members of the technical sales organization as applicable.
- Monitor individual and team performance against objectives and recommend improvements where needed.
- Support training initiatives to strengthen technical and commercial capabilities across the sales organization.
- Promote a collaborative team culture focused on shared success and continuous improvement.
Qualifications
- Bachelor’s degree in Engineering, Technical, or Business discipline from an accredited institution.
- Proven experience in technical sales, commercial, engineering, service account management, field service engineering and/or operations roles within relevant industries.
- Strong understanding of technical equipment, systems, and customer operational environments.
- Demonstrated ability to translate technical information into commercial value propositions.
- Willingness to travel (upto 50%) as required to support customers and regional teams.
Desired Characteristics
- Experience working with global or multinational customers.
- Strong analytical skills with the ability to interpret and present data‑driven insights.
- Excellent collaboration and stakeholder management skills across functions and regions.
- Results‑oriented mindset with strong problem‑solving capabilities.
- Excellent verbal and written communication skills.
- Strong presentation skills and ability to represent HMH professionally with customers.
- Proactive, adaptable, and team‑focused approach.
