The 1872 Clipper Tea Co is seeking an experienced Operations Manager/Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading ahigh-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of managers, including Operations Executive, Head Baristas and Outlet Managers.
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Additional job description

As a Program Manager on the NetOps Supply Chain & Commercial Operations (NOSCO) team, you will be responsible for supporting on time and accurate capacity enhancements across Google Global Infrastructure's (GGI) network of data centers, and edge networking deployments. You will collaborate closely with cross-functional teams to facilitate developing end to end strategies that connect our demand, supply, inventory, data center labor and deployment planning. You will work with a truly cross-functional team of internal (demand planning, commodity management, supply operations, data center labor and deployment teams) and external (manufacturers and suppliers) stakeholders to deliver optimal solutions to meet customer demand, and will lead prioritization and allocation decisions as needed. You will leverage strategic and end to end thought leadership, and have strong planning backgrounds while being an expert communicator and leader.

Qualifications

Job responsibilities

• Manage supply planning and fulfillment with GGI’s contract manufacturers. Collaborate with demand planning, commodity management, and supply operations to ensure cost-effective, on-time material delivery for capacity turn-ups.
• Build and maintain strategic relationships with OEMs/tier 2 vendors and drive incremental improvements in supplier performance by establishing and executing a strong operational excellence framework.
• Contribute to planning and delivery of supply chain transformation initiatives and serve as a subject matter expert for supply planning related user journeys, requirements, design and implementation schedules.
• Review and validate demand forecasts, and manage purchasing within allocated budgets. Ensure on-time delivery while minimizing performance and quality issues.
• Monitor supply planning KPIs, identify root causes for gaps, and implement corrective solutions. Deliver effective data reporting to internal and external stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a New Product Introduction (NPI) role.
• Experience in supplier relationship management, manufacturing, or supply and demand planning.

Preferred qualifications

• 5 years of experience managing cross-functional or cross-team projects.
• 5 years of supply chain and program management experience across multiple disciplines, ideally in related technical/networking fields with global experience.
• Ability to work independently with minimal guidance.
• Excellent organizational skills and program management capabilities.
• Excellent written and verbal communication skills.

About YY Circle

YY Circle is Singapore's leading AI-driven workforce and lifestyle ecosystem, connecting businesses with a large network of flexible workers through technology-enabled staffing solutions. As part of YY Group Holding Limited (NASDAQ: YYGH), we leverage AI, automation, and workforce technology to help businesses address labor shortages while creating income opportunities for workers.

As we enter our next phase of growth, we are seeking an entrepreneurial and commercially driven Head of Operations (F&B) to lead and scale our Singapore operations.

The Opportunity

This is a rare executive leadership opportunity for a high-performing operator who thrives in fast-growth environments. You will have full ownership of Singapore's business performance, including revenue growth, operational excellence, enterprise sales, marketplace expansion, and profitability.

Reporting directly to the Group Board, you will play a critical role in shaping the future of one of Singapore's leading workforce technology platforms.

Key Responsibilities:

Strategic Leadership & P&L Management

•      Take full ownership of the Singapore business unit's profit and loss performance.

•      Develop and execute strategic growth initiatives to drive revenue, market share, and profitability.

•      Identify new business opportunities and expansion strategies within the workforce and staffing ecosystem.

•      Build and manage annual business plans, budgets, and growth forecasts.

Enterprise Sales & Business Development

•      Lead enterprise client acquisition efforts across hospitality, F&B, retail, events, logistics, and other key sectors.

•      Secure long-term strategic partnerships and high-volume staffing contracts.

•      Build and maintain strong relationships with senior corporate stakeholders and decision-makers.

•      Improve fulfilment rates, service quality, and operational efficiency.

•      Drive worker acquisition, retention, and engagement initiatives.

•      Leverage data analytics to improve marketplace liquidity and customer experience.

Compliance & Governance

•      Ensure compliance with Singapore employment regulations, MOM requirements, CPF obligations, and labor laws.

•      Implement strong operational controls and governance frameworks.

•      Oversee risk management, reporting, and regulatory compliance activities.

Product & Ecosystem Expansion

•      Support adoption of new platform services and monetization initiatives.

•      Collaborate with technology and product teams to improve platform capabilities.

•      Drive growth of AI-enabled workforce solutions and emerging digital service offerings.

Requirements:

Experience:

•      Minimum 7 years of leadership experience in high-growth technology, staffing, marketplace, logistics, or platform-based business.

•      Proven experience managing P&L responsibility and scaling business operations.

•      Track record of driving revenue growth, profitability, and operational excellence.

Industry Knowledge:

•      Strong understanding of Singapore's workforce, staffing, hospitality, retail, or platform economy sectors.

•      Established networks within Singapore's corporate ecosystem is highly advantageous.

•      Familiarity with gig economy, on-demand workforce, or marketplace business models preferred.

Leadership Competencies

•      Entrepreneurial mindset with strong commercial acumen.

•      Strategic thinker with hands-on execution capability.

•      Excellent stakeholder management and negotiation skills.

•      Strong analytical, operational, and problem-solving abilities.

•      Ability to lead cross-functional teams in a fast-paced environment.

What We Offer

•      Executive leadership role with significant autonomy and decision-making authority.

•      Opportunity to lead and scale a market-leading technology platform.

•      Competitive executive compensation package.

•      Performance-based profit-sharing incentives.

•      Long-term equity participation linked to business performance milestones.

•      Direct exposure to a NASDAQ-listed parent company and regional expansion opportunities.

•      Opportunity to shape the future of AI-enabled workforce and staffing solutions.

The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision.

This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope: 

• Resolve a wide range of network issues creatively and effectively.

• Monitor the performance and health of optical and IP networks using advanced network management tools.

• Tackle diverse and complex problems, applying sound judgment and innovative solutions.

• Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.

• Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.

Roles and Responsibilities:

Network Management:

• Manage and optimize hardware technologies to maintain network performance and capacity.

• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

Issue Resolution:

• Address network traffic issues and respond to queries raised by XFNs and partners.

• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.

• Conduct root cause analysis for network outages, providing detailed reports and solutions.

Cross-functional Collaboration:

• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.

• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

Additional Duties:

• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor’s degree with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.

• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).

• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.

• Comprehensive understanding of fiber-optic technology, including cable types,connector types, optic types, patch panels, and optical transport technologies.

• Experience in preparing root cause analysis reports for network and server outages.

• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment.

• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, orequivalent.

Key Responsibilities

• Oversee and support daily cybersecurity operations, including administration, optimization, and troubleshooting of security technologies (e.g., firewalls, EPP, EDR, NDR, VMDR, SIEM, SWG, VPN, etc.).
• Monitor, analyse and respond to security alerts and incidents, performing detailed investigations and ensuring proper containment, eradication, and recovery.
• Lead technical execution of cybersecurity projects, contributing to solution design, implementation planning and full operational deployment.
• Provide security expertise and technical input to IT infrastructure and application teams to ensure secure configuration and deployment of systems and services.
• Participate actively in the Information Security Incident Response process, including playbook refinement, incident handling, and post‑incident reviews.
• Stay current with relevant cybersecurity frameworks and standards such as CIS Controls, MITRE ATT&CK, ISO 27001, PDPA, and industry best practices, applying them to enhance the organisation’s security posture.
• Implement, review, and enhance cloud security controls across cloud environments, providing secure‑by‑design guidance and integrating cloud telemetry into security monitoring platforms to strengthen visibility, threat detection, and response capabilities.

Job Requirements

• Degree or diploma in an IT related field, such as Cybersecurity, Computer Science, Information Technology, or a closely related discipline.
• Minimum 3–5 years of hands-on experience in cybersecurity operations, security monitoring or security engineering roles.
• Candidates with professional certifications in cybersecurity or cloud security such as Security+, CEH, CISSP, CCSP, AWS Security Specialty or AZ‑500 are considered an advantage but are not mandatory.
• Minimum 3 years of work experience in information security operations.
• Experience working in an IT integrator or vendor environment is an advantage.
• Background in compliance, governance, or audit functions is an added advantage.

Our client is looking for a Program Manager to lead customer projects from qualification to production launch, covering tooling, molding, automation, cost, timeline, and overall execution. The role will coordinate internal teams, support customer communication, assist with quotations, drive tooling qualification, manage project risks, and ensure smooth manufacturing readiness.

Responsibilities

• Lead cross-functional project execution across engineering, manufacturing, tooling, automation, planning, and purchasing.

• Manage project schedule, cost, qualification, launch readiness, and customer requirements.

• Work with BD and engineering teams on new project evaluation, quotations, and customer follow-up.

• Act as the key technical contact for customers on program-related matters.

• Support workflow, equipment, tooling, spare parts, and capacity planning for new programs.

• Ensure compliance with workplace safety and EHS requirements.

Requirements

• Degree in Mechanical Engineering or related field with at least 6 years’ relevant experience in program/project management within manufacturing, tooling, molding, or automation.

• Good understanding of production processes and project management.

• Strong English communication, interpersonal, coordination, and multitasking skills.

• Independent, proactive, and comfortable working in a fast-paced environment.

Disclaimer

The above information on this description has been designed to indicate the general nature, and level, of the work performed by this position. It is not designed to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

We invite interested candidates to write-in with CV and regret that only shortlisted candidates will be contacted for a discussion.

Lee Shiow Chyn
EA12C6130
R1112042
hr@hpspartners.com.sg

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

About the Role

We are looking for a hands-on Technical Manager / Engineering Manager to lead the development and continuous improvement of advanced semiconductor equipment, with a focus on sorter machines.

This role is ideal for someone who enjoys solving complex engineering challenges, leading high-performing teams, and delivering precision systems used in semiconductor manufacturing.

Key Responsibilities

• Lead and mentor a team of design engineers in the development of semiconductor equipment, from module design to full machine conceptualization

• Drive product innovation and continuous improvement (CIP) to enhance performance, extend product lifecycle, and improve cost competitiveness

• Oversee machine reliability, feasibility testing, and validation to ensure high precision and performance

• Partner with Technical Sales on specification review, costing, and solution evaluation

• Own and resolve technical issues across the product line, including field-related challenges

• Ensure machine performance at customer sites, including troubleshooting and optimization

• Lead root cause analysis and problem-solving using structured methodologies (e.g., 8D, Ishikawa, DIVE)

Job Requirement:

1. Degree or Master’s in Mechanical Engineering or related discipline

2. Strong experience in automation equipment design, preferably in semiconductor industry (sorter machines highly preferred)

3. Solid background in high precision, high-speed mechanical systems

4. Proficient in CAD tools such as Creo or SolidWorks

5. Knowledge of semiconductor packaging and assembly processes

6. Proven experience in a technical leadership role, managing teams and projects

7. Strong analytical and problem-solving skills with structured methodologies

• Oversee the daily technical operations of the commercial laundry and dry-cleaning facility.

• Ensure the proper operation, maintenance, and troubleshooting of laundry and dry-cleaning machines.

• Develop and implement preventive maintenance schedules to minimise equipment downtime.

• Monitor production processes to ensure quality standards and operational efficiency are maintained.

• Identify and resolve technical issues affecting machinery and workflow.

• Train, mentor, and upskill operational staff on the proper use, maintenance, and safety procedures of equipment.

• Supervise technical staff and provide guidance on equipment maintenance and operational best practices.

• Liaise with equipment suppliers and service providers for repairs, maintenance, and technical support.

• Ensure compliance with workplace safety regulations and company policies.

• Recommend process improvements and equipment enhancements to improve productivity and service quality.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. Relevant experience in lieu of qualifications will also be considered.

• At least 5 years of experience in the commercial laundry, dry-cleaning, or related industrial equipment industry.

• Strong knowledge of commercial laundry and dry-cleaning machinery, including troubleshooting and preventive maintenance.

• Experience in supervising technical or operational teams.

• Good problem-solving and communication skills.

• Able to work independently and manage multiple operational priorities.
  
  
  EAName: Lim Jia Jun Kenneth 

  EARegistration Number : R24120012 

  EACompany Name: K.MERLEONE PTE. LTD. 

  EALicence Number: 22C1177 

Job Description & Requirements

• Oversee the daily technical operations of the commercial laundry and dry-cleaning facility.

• Ensure the proper operation, maintenance, and troubleshooting of laundry and dry-cleaning machines.

• Develop and implement preventive maintenance schedules to minimise equipment downtime.

• Monitor production processes to ensure quality standards and operational efficiency are maintained.

• Identify and resolve technical issues affecting machinery and workflow.

• Train, mentor, and upskill operational staff on the proper use, maintenance, and safety procedures of equipment.

• Supervise technical staff and provide guidance on equipment maintenance and operational best practices.

• Liaise with equipment suppliers and service providers for repairs, maintenance, and technical support.

• Ensure compliance with workplace safety regulations and company policies.

• Recommend process improvements and equipment enhancements to improve productivity and service quality.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. Relevant experience in lieu of qualifications will also be considered.

• At least 5 years of experience in the commercial laundry, dry-cleaning, or related industrial equipment industry.

• Strong knowledge of commercial laundry and dry-cleaning machinery, including troubleshooting and preventive maintenance.

• Experience in supervising technical or operational teams.

• Good problem-solving and communication skills.

• Able to work independently and manage multiple operational priorities.
  
  
  EAName: Lim Jia Jun Kenneth 

  EARegistration Number : R24120012 

  EACompany Name: K.MERLEONE PTE. LTD. 

  EALicence Number: 22C1177 

Requirement

• Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

• Good business acumen and strong track record in sales, marketing and business development
  

• Good communication skills and the ability to work with people from diverse background

• Good team player with strong leadership quality and able to manage cross-functional teams

• 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

• Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

• Strong in customer account management

Duties

• Serving, sustaining and growing business from new/existing customers

• Ensuring the yearly sales target/revenue set for Strategic Business Units are met

• Reviewing projects and assessing if the projects are to the company’s competency and business objective

• Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

• Monitoring Profit & Loss performance of each project

• Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

6-Month Programme Management & Operations - School West

Position Summary

We are seeking a highly experienced ApplicationEngineer to support mission-critical Foreign Exchange (FX) electronict rading platforms servicing the Korean financial market. The rolecombines production application support, liquidity management, trading operations, client onboarding, and market connectivity across multiplel iquidity providers and execution venues.

The successful candidate will work closely with Trading, Liquidity Management, Operations, Development, Infrastructure,and Korean business stakeholders to ensure high availability, optimal pricing,and seamless execution of FX products.

Key Responsibilities

FX Trading Platform Support

• Provide Level 2/3 production support for institutional FX trading platforms operating in a 24x5 trading environment.
• Support electronic trading applications including pricing engines, matching engines, market gateways, FIX gateways, OMS, and risk management systems.
• Monitor application health, order flow, pricing latency, quote distribution, and trade execution.
• Investigate and resolve production incidents with minimal impact to trading activities.
• Perform root cause analysis (RCA) and implement permanent corrective actions.

Liquidity Management

• Monitor and maintain connectivity with multiple Liquidity Providers (LPs), Prime Brokers, ECNs, and market makers.
• Configure and maintain liquidity pools, pricing streams, spread configurations, and execution parameters.
• Analyze quote quality, fill ratios, rejected trades, execution latency, and pricing anomalies.
• Monitor liquidity provider performance and escalate pricing or connectivity issues.
• Support liquidity switching, failover mechanisms, and venue management during production incidents.
• Validate market data integrity and ensure accurate pricing distribution to downstream clients.

Korea Market Operations

• Provide operational support for the Korean FX business during local market hours.
• Support KRW Spot, KRW NDF, FX Swaps, Forward contracts, and Cross Currency products.
• Coordinate with Korean banks, brokers, liquidity providers, and institutional clients for trading-related issues.
• Support market opening and closing activities, holiday configurations, settlement calendars, and trading session management.
• Monitor Korea-specific regulatory requirements affecting electronic trading operations.
• Assist business users with onboarding new Korean institutional clients and liquidity providers.

Application& Infrastructure Support

• Support Java-based distributed applications running on Linux environments.
• Troubleshoot issues involving Kubernetes, Docker, Redis, Kafka, RabbitMQ, MySQL, and PostgreSQL.
• Analyze JVM performance, thread dumps, heap dumps, and application logs.
• Support CI/CD deployments using Jenkins, GitLab CI, Helm, and ArgoCD.
• Automate operational tasks using Python, Shell, or Bash scripting.
• Perform production deployments, rollback procedures, and configuration management.

FIX Connectivity

• Configure and troubleshoot FIX Protocol sessions with banks, ECNs, Prime Brokers, and institutional clients.
• Support FIX Logon, Market Data, Order Routing, Trade Capture, and Drop Copy sessions.
• Investigate FIX message sequencing, session disconnects, rejects, and connectivity issues.
• Coordinate certification and onboarding of new FIX counterparties.

ProductionMonitoring

• Monitor production systems using Grafana, Prometheus, ELK Stack, Splunk, AppDynamics, or Dynatrace.
• Create dashboards and alerts for pricing latency, liquidity health, execution performance, and application availability.
• Analyze CPU, memory, network utilization, JVM metrics, and application throughput.
• Participate in disaster recovery exercises and business continuity testing.

Required Skills

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
• 5–10 years supporting electronic FX trading systems.
• Strong knowledge of institutional Foreign Exchange markets.
• Experience with liquidity aggregation and Smart Order Routing.
• Experience supporting KRW Spot and KRW NDF products.
• Strong understanding of electronic market making and pricing workflows.
• Hands-on experience with FIX Protocol (4.2/4.4/5.0).
• Linux system administration experience.
• Strong SQL skills with MySQL/PostgreSQL/Oracle.
• Experience with Redis, Kafka, RabbitMQ, or ActiveMQ.
• Experience supporting Java enterprise applications.
• Knowledge of Kubernetes, Docker, OpenShift, or cloud-native deployments.
• Experience using Grafana, Prometheus, ELK, Splunk, or AppDynamics.
• Proficiency in Python, Shell, or Bash scripting.
• Experience with Git, Maven, Jenkins, Helm, and CI/CD pipelines.

Preferred Experience

• Experience supporting Korean financial institutions or FX trading desks.
• Familiarity with Korean market conventions, settlement cycles, and KRW trading workflows.
• Knowledge of liquidity aggregation platforms such as oneZero, PrimeXM, Integral, Currenex, 360T, EBS, or FXAll.
• Experience supporting low-latency trading infrastructure.
• Familiarity with MAS and Korean financial regulatory requirements.
• Experience working with cloud platforms (AWS, Azure, or GCP).
• Understanding of market risk, credit risk, and trade lifecycle management.

Key Responsibilities in Daily Operations

• Monitor live liquidity across multiple providers and execution venues.
• Resolve pricing gaps, stale quotes, and execution failures.
• Perform client onboarding and liquidity provider onboarding.
• Coordinate with Korean business users during trading hours.
• Execute production deployments with zero trading disruption.
• Support production incidents and maintain 99.99% system availability.
• Maintain operational documentation, SOPs, and runbooks.
• Participate in 24×5 production support and on-call rotation.

YOUR NEW JOB

As a Network Service Engineer, you'll support a large-scale government network environment, ensuring the availability, performance, security, and compliance of critical infrastructure. You'll be involved in network operations, incident resolution, security management, patching, and infrastructure lifecycle activities.
This is a 12-month contract role (renewable), supporting a new long-term government project . Work will be onsite, Mon – Fri office hours.

WHAT YOU’LL BE DOING

• Monitor and maintain network infrastructure to ensure high availability and performance
• Troubleshoot and resolve network incidents, outages, and performance issues
• Perform root cause analysis and support SLA-driven incident management
• Manage routers, switches, firewalls, and load balancers across the environment
• Support firewall policy reviews, security monitoring, and compliance activities
• Execute patching, vulnerability remediation, and lifecycle upgrades
• Support change management, release activities, and rollback planning
• Maintain network documentation, SOPs, CMDB records, and operational reports
• Perform capacity monitoring, trend analysis, and infrastructure health checks
• Participate in standby support and after-hours maintenance when required

WHAT IS NEEDED FROM YOU

• 2–6 years of experience in network engineering, network operations, or infrastructure support
• Hands-on experience with Cisco networking technologies
• Experience supporting enterprise routers, switches, and firewalls
• Familiarity with ITIL processes, incident management, and change management
• Experience with network monitoring, troubleshooting, and operational support
• Eligibility for government security clearance
• Open to occasional overtime

WHAT WILL MAKE YOU STAND OUT

• Experience with Palo Alto, Check Point, or F5 technologies
• Exposure to government, public sector, or highly regulated environments
• Network certifications such as CCNA, CCNP, PCNSE, or equivalent
• Experience supporting large-scale managed services environments
• Familiarity with vulnerability management and security compliance frameworks

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Family Definition:

Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc.

Management Level Definition:

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

• Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering.
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
• Drives innovation and integration of new technologies and quality initiatives into project and activities in the manufacturing and/or engineering organization.
• Leads and provides guidance and mentoring to less-experienced staff members.
• Drives Joint Development Model (JDM) engagements with external development partners, ensuring alignment on hardware deliverables, execution milestones, resource coordination, budget tracking, and cross-functional integration to achieve program objectives.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent.
• PMP/PMI certification preferred.
• Typically, 6-10 years' experience.

Knowledge and Skills:

• Extensive experience with using project and program planning tools and software packages to create, manage, and track project results.
• Excellent analytical and problem-solving skills.
• Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources.
• Excellent written and verbal communication skills; mastery in English and local language
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.

Lead Innovation. Drive Excellence. Make an Impact.

Are you a passionate leader with a strong technical background in laboratory instruments, analytical equipment, or scientific solutions? Do you thrive in a fast-paced environment where customer satisfaction, operational excellence, and team development are at the heart of success?

We are seeking an experienced Service Manager to lead our Physical Science Service Team and drive world-class technical support for our customers across laboratories, research institutions, universities, pharmaceutical companies, semiconductor manufacturers, and industrial facilities.

What You'll Be Doing

As our Service Manager, you will play a pivotal role in ensuring exceptional service delivery while leading a team of highly skilled engineers and specialists.

Key Responsibilities

• Lead, mentor, and develop a team of Service Engineers and Technical Specialists.
• Manage day-to-day service operations, including installations, preventive maintenance, calibration, troubleshooting, and repair activities.
• Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction.
• Drive service excellence through continuous process improvement and operational efficiency.
• Monitor service KPIs, resource planning, and team performance.
• Collaborate closely with Sales, Application, and Product teams to support business growth and customer retention.
• Manage service contracts, maintenance agreements, and customer escalations.
• Ensure compliance with quality, safety, and regulatory standards.
• Develop strategies to expand service revenue and enhance customer experience.

What We're Looking For

Requirements

• Bachelor's Degree in Physics, Chemistry, Engineering, Instrumentation, Life Sciences, or a related discipline.
• Proven experience in managing technical service teams within scientific instruments, laboratory equipment, analytical instruments, semiconductor equipment, or related industries.
• Strong leadership and people management skills.
• Excellent problem-solving and customer relationship management abilities.
• Experience with service operations, field service management, and technical support functions.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities while driving team performance and customer satisfaction.

Why Join Us?

Career Growth & Leadership

Lead a high-performing team while shaping the future of scientific service excellence.

Cutting-Edge Technology

Work with advanced laboratory and analytical technologies that support innovation in research, healthcare, manufacturing, and science.

Meaningful Impact

Help scientists, engineers, and researchers achieve breakthrough discoveries through reliable technical support and service solutions.

Collaborative Culture

Join a dynamic organization that values innovation, teamwork, continuous learning, and professional development.

What We Offer

✔ Competitive Salary & Performance Incentives

✔ Career Development & Leadership Opportunities

✔ Comprehensive Training Programs

✔ Regional Exposure & Collaboration

✔ Supportive and Innovative Work Environment

✔ Opportunity to Work with Industry-Leading Scientific Technologies

If you are ready to take your technical leadership career to the next level and make a meaningful impact in the world of science and technology, we would love to hear from you.

EA License No: 13C6305

Reg. No.: R1981808/JULIE RODRIGUES LUBRIN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Responsibilities

• Oversees the end-to-end service, maintenance, and installation of physical security systems
• Managing a team of service engineers, driving project delivery, and serving as the primary client liaison for technical operations and customer satisfaction.
• Supervise a group of service engineers.
• Set performance targets, manage resource allocation, and support career development.
• Oversee security equipment installation, testing, commissioning, and system programming per required standards.
• Prepare service scopes and develop project plans.
• Act as the primary contact for client representatives on all service and maintenance matters.
• Manage customer expectations, escalations, and satisfaction.
• Identify opportunities to improve technical capabilities and operational procedures, ensuring all work complies with workplace safety standards.

Requirement

• Min Diploma in Electrical/Mechanical Engineering, Computer Science, or equivalent.
• Min 6 years of demonstrable success in a technical leadership role, ideally within the Security and CCTV sector.
• Hands-on experience in security system configuration, application programming, and integration with third-party systems is an advantage.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

About the opportunity

We’re looking for Managers with Technology Consulting experience to join our team with experience in one or more of the following:

• SAP ECC6 or S/4HANA with functional competency in one of the following domains:

SD (Sales Distribution) / Material Management (MM) / Warehouse

Management (WM)

In your role as a Manager, Technology Consulting, you will:

• Effectively manage performance improvement projects, develop analysis, run and engage client teams and stakeholders, and deliver high-quality work products.
• Process strong project delivery capabilities and familiar with project management and Agile methodology. Effectively manage both onshore and offshore resources.
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.
• Demonstrate in-depth technical/functional capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge. Possess good business acumen. Remain current on new developments in advisory services capabilities.
• Establish relationships with client personnel at appropriate levels. Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to the client's business.
• Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.
• Experience in data migration for above listed modules
• Review project materials prepared by implementation partner

About you

We are looking for people with the following experience:

• Approximately 6-15 years of recent relevant work experience.
• A bachelor’s degree in computer science, engineering, accounting, finance or a related field.
• Demonstrated ability to build trust and manage high level, executive relationships.
• Demonstrated ability to manage and supervise teams through all phases of the project lifecycle, including requirements definition, process and prose creation, business re-engineering, and application mapping.
• Strong written and verbal communication, interpersonal, presentation, client service and business writing and consulting skills, coupled with a strong interest in further designing, developing and integrating business operations and technology
• Ability to research client inquiries and emerging issues
• A dedication to teamwork and integrity within a professional environment
• Project Management or Agile certification is desirable

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

About EY

As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Want to get to know us better?

Visit ey.com/sg/careers

Become a fan on Facebook: facebook.com/EYCareersSingapore

Follow us on Instagram: instagram.com/EYSGCareers

Connect with us on LinkedIn: bit.ly/EYLinked_Careers

Watch us on YouTube: youtube.com/ernstandyoungglobal

Join us in building a better working world. Apply now.

Your role and responsibilities

In this role, you will have the opportunity to manage the marketing of ABB’s offerings to targeted market segments and manage the offerings throughout their lifecycle, in line with market needs and division/product group/business line strategy and targets. Each day, you will be accountable for the long-term profitable growth of an offer. You will also showcase your expertise by supporting business results by overseeing each step involved in the offer lifecycle including development, launch, go-to-market, maintenance, pricing, and profitability.

The work model for the role is: Hybrid #LI-Hybrid

The role is to orchestrate and leverage all existing domain expertise of FPSO across the global Energy Industries organization, while also developing specialized capabilities within a specific vertical to benefit the entire Division

• Owning the global vertical business strategy, development and external collaborations.

• Supporting in the development and intensively promote digital solutions owing to specific segment specialization within floating offshore segment.

• Serving as reference point for early engagement with key strategic customers  

• Owning and maintaining a fit-for-purpose product roadmap, ensuring alignment with market needs and channeling requirements to Innovation and Technology and Marketing & Communications 

• Developing sales enablement tools that deliver value across all regions globally 

• Orchestrating FPSO global strategy carefully reading the current & future market needs and    collaborate with team to implement.

• Developing FPSO global internal framework and governance by involving all the stake-holders.

• Mapping the available different technology in market for FPSO and feedback ABB global technology / R&D team to calibrate the ABB solutions.

Qualifications for the role

• Engineering background with around 15 years of experience out of which at least 10 years in FPSO segment in process flow area, digital optimization, energy efficiency etc.

• Experience in product management value chain, taking leadership and driving segment level customer engagement.

• Thorough knowledge in FPSO and / or FLNG process optimization in process control systems and digitalization solutions.

• Knowledge of Marine systems, FPSO, including class rules like ABS, and DNV.

• Hands-on experience for business development, marketing,  engineering, project management & construction of FPSO projects.

• Good understanding of entire FPSO value chain including FPSO investment, supply chain, construction, operation.

• Knowledge of overall FPSO design including associated process & operation requirement.

• Experience in developing strong customer and internal relationships based on business needs.

• A motivated individual who enjoys working in a dynamic and fast-paced environment with good communications skills

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Summary

This role is crucial for ensuring the reliable operation, maintenance, and deployment of all local IT systems, minimizing downtime, and providing excellent technical support to local staff. The ideal candidate is a hands-on problem-solver with strong technical acumen and excellent customer service skills.

Key Responsibilities

1. Technical Support and Incident Resolution:

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems, local servers, IP cameras).

• Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics.

• Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system.

• Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution.

2. Infrastructure Maintenance and Deployment:

• Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally.

• Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects, adhering strictly to central IT standards.

• Manage local user accounts, access controls, and security policies as mandated by the central IT Security team.

• Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation:

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal.

• Create and update technical documentation, knowledge base articles, and site-specific runbooks to empower local staff and improve First Call Resolution (FCR) rates.

• Ensure local compliance with corporate IT policies, licensing requirements, and physical security standards for IT equipment.

Qualifications

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration supporting a multi-site environment.

• Strong proficiency in troubleshooting PC/laptop hardware, operating systems (Windows 10/11), and common enterprise applications.

• Solid working knowledge of network fundamentals (TCP/IP, DNS, DHCP, basic routing, and switching) and remote access technologies (VPN).

• Experience with managing and troubleshooting specialized field equipment (e.g., Point-of-Sale/POS systems, local printers, industrial scanners).

• Experience with Active Directory and basic server maintenance/virtualization (VMware/Hyper-V).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to clearly explain technical issues to non-technical users.

• Proven ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Willingness to travel to assigned sites as required for installations, break-fix, and maintenance.

We are seeking an experienced Data Architecture & Innovation specialist to drive enterprise-wide data and innovation initiatives across the organization.

This role will be responsible for shaping the enterprise data landscape, governing data architecture, evaluating emerging technologies, and driving business transformation through innovative solutions. The successful candidate will work closely with business and technology stakeholders to deliver scalable, future-ready platforms and improve operational efficiency.

Key Responsibilities

Data Architecture & Technology Innovation

• Define and govern enterprise data architecture, including Data Fabric and integration frameworks.
• Evaluate and implement emerging technologies such as AI, IoT, automation, and advanced analytics platforms.
• Drive enterprise-wide data transformation initiatives and technology adoption.

Data Platforms & Integration

• Oversee the architecture and integration of enterprise data platforms and interfaces.
• Collaborate with internal teams and technology partners to ensure scalable, secure, and efficient data solutions.
• Establish best practices for data integration, interoperability, and platform governance.

Business Transformation & Process Optimisation

• Identify opportunities to improve business processes through technology, automation, and AI-driven solutions.
• Lead initiatives to improve operational efficiency and deliver measurable business value.
• Develop and execute innovation roadmaps aligned with business objectives.

Stakeholder & Vendor Management

• Partner closely with business, IT, and external vendors to deliver strategic technology initiatives.
• Present recommendations, architecture designs, and innovation strategies to senior management.
• Manage vendor engagements, project deliverables, and implementation activities.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 7 years of experience in Data Architecture, Enterprise Architecture, Data Platforms, or Technology Innovation.
• Strong experience in enterprise data architecture, data platforms, and integration technologies.
• Experience with Data Fabric architectures, data integration frameworks, and enterprise data ecosystems.
• Good understanding of emerging technologies such as AI, automation, IoT, and advanced analytics.
• Experience with analytics and visualization tools such as Tableau and Power BI will be advantageous.
• Strong stakeholder management, communication, and project leadership skills.
• Experience in process optimisation, digital transformation, or enterprise innovation initiatives is highly preferred.

Preferred Skills

• Knowledge of automation technologies and RPA solutions.
• Familiarity with enterprise architecture principles and governance frameworks.
• Exposure to Lean, Six Sigma, or process improvement methodologies will be an advantage.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at kinlong.fok@quesscorp.sg with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Quess Selection & Services Pte Ltd

EA Licence No: 23C2060 | EAP Registration No: R2095054

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

 Position Summary  

The Client Technology Manager (CTM) position is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The successful CTM will manage customer relationships, expectations, and liaise to internal communities and stakeholders to ensure customer success. In this dynamic customer-facing, process- oriented role, you will participate in safeguarding our revenue, retaining our clients, growing our accounts, and spearheading projects to modernize client infrastructure. 

In this role, you may be dedicated to one of our flagship clients or support multiple clients.  

 Position Responsibilities  

• Oversee technology services for a portfolio of ECI clients. 

• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings. 

• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment. 

• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements. 

• Assist with client facing budget forecasting, financial cost analysis reports and documentation. 

• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs. 

• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS) 

• Drive customer satisfaction through support case evaluation, task management and recurring client engagement. 

• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments. 

• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices. 

• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services. 

• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce. 

• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers. 

• Other duties as assigned. 

 Position Requirements  

• Bachelor’s degree in information technology or related field, or 5+ years comparable experience in technology related, customer-facing role. 

• 2+ years of experience in a people management capacity 
  ·        Experience in technical projectmanagement as appliedto data/infrastructure migrations, relocations, major system upgrades, and new site deployments.

  ·        Advanced knowledgeof Microsoft Operating Systems such as Windows Serverand Windows 10/11

  ·        Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure

  ·        Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online, Google Workspace,Proofpoint Essentials, and Mimecast

  ·        Experience in virtualization administration on platforms such as VMwarevSphere and Hyper-V

  ·        Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies usingvendors such as Cisco, Palo Alto Networks, and Meraki

  ·        Proficient in incident responsemanagement during securityevents and high-priority escalations, as well as disaster recovery and businesscontinuity activations

  ·        Exceptional writtenand oral communication skills

  ·        Exceptional interpersonal skills, with a focus on rapport-building and managing expectations.

  ·        Highly self-motivated and directed, in a fast-paced team environment.

  ·        Sharp attention to detail with proven analytical and critical thinkingskills

  ·        Effective time management and excellent prioritization skills

   Preferred Experience                                                                                                                                                                                  

  ·        Experience with Managed ServiceProviders (MSP) preferred.

  ·        Amazon Web Services (AWS) or GoogleCloud Platform (GCP) administration experience preferred.

  ·        Financial ServicesIndustry experience a plus

  ·        Certifications in cloud services,network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but notrequired.

   Working Conditions                                                                                                                                                              

  ·        Ability to work in an independent environment with moderatesupervision.

  ·        Ability to work undera moderate noise level (i.e., working on an open floor with printers, telephones, and computers)

  ·        Ability to travel for business and work beyondnormal business hourswhen necessary.

  ·        Ability to be flexibleand successfully respondto multiple work pressures.

  ·        Sitting for extended periodsof time

  ·        Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools,and to handle other computercomponents.

  ·        Lifting and transporting of moderately heavyobjects, such as computers and peripherals