Total 688 Information Technology job vacancies

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Role:

• Provide technical support and maintenance of IT infrastructure.

• Monitor system performance, troubleshoot, and resolve IT issues.

• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.

• Good communication, project management, strong analytical, problem-solving skills.

• At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Red hat/Linux Server in a Cloud environment.

• Possess a strong understanding of security practices in server, database, and network is important.

• Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

• Conduct internal security reviews and assist in internal and external audits

• Support user projects involving infrastructure acquisitions and evaluations.

• Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

• Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

• Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

• Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

• Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

• Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

• Adherence to the Board’s internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

• Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Technical Skills Requirements:

Integration Development:

• AWS Lambda

Database and Server Infrastructure (1 or 2 of the following):

• AWS Compute (e.g EC2, Fargate)

• AWS RDS (e.g. RDS, Aurora)

• AWS DynamoDB

Network Infrastructure Technologies (1 or 2 of the following):

• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

• AWS Firewall (e.g. Network Firewall, WAF)

• AWS Route53

• AWS ELB

Data Management and Middleware (any of the following):

• JAMS Scheduler

• Keycloak / RedHat SSO

Continuous Integration (CI)/ Continuous Delivery (CD) Process or Set Up CI/CD Pipelines (e.g. build, setup, test, release, deploy) - 1 or 2 of the following:

• Gitlab Enterprise

• Binary and Build Artifact repository

• Build Pipeline

• Dynamic Application Security Testing (DAST) tools

• GIT Source Code Repository

• Release management

• Software Composition analysis

• Static Application Security testing (SAST) tools

Environments/Systems (1 or 2 of the following):

• Linux

• Open System Environment

• Red Hat Linux

• Windows

Operating System (1 or 2 of the following):

• Linux

• Red Hat Linux

• Windows Server

Platforms (any of the following):

• Amazon Web Services (AWS)

• Kubernetes

Databases (any of the following):

• MySQL

• PostgreSQL

Programming Languages & Other Languages (1 or 2 of the following):

• Bash/ Shell

• Python

• PowerShell

• HCL (Terraform)

Technologies (1 or 2 of the following):

• AWS EKS

• AWS EMR

• AWS Glue

• Amazon QuickSight

• AWS IAM

• AWS Step Function

Tools (1 or 2 of the following):

• Ansible

• Terraform / OpenTofu

• SFTP / OpenSSH

• AWS CLI

• JMeter / SOAPUI / Postman

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

At Seletar Country Club, we believe our people are the key to creating exceptional member experiences. We offer a rewarding work environment, opportunities for professional growth, and the chance to be part of a passionate and collaborative team. If you are looking for a fulfilling career where your talents can thrive, we invite you to join us on our journey of excellence.

Job Responsibilities include, but not limited to

1. Maintain, Support, Upgrade and Monitoring of club network infrastructure – Firewall, WiFi, Switches & VPN
2. Installation, Configuration and Monitoring of Windows Servers & HyperV Virtualization and OS-related software.
3. Configuration and Monitoring of club WiFi network using Ruckus Domain Controller.
4. Ensure that server & client’s PC backups are performed and checked on a regular basis.
5. Maintain up to date documentation for all servers, network devices, application software admin and user manual.
6. Daily administration of AD, email system and club application software, include user and group management
7. Assist in IT planning, coordinating with vendors and clients for hardware/software purchases, product services, and support.
8. Any ad-hoc tasks assigned by IT Manager / IT Asst. Manager.

Skills & Experience required:

1. Bachelor’s degree in IT, Computer Science or Engineering.
2. ITIL foundation level knowledge is required.
3. Minimum 4 years of experience in IT industry.
4. Positive attitude, excellent verbal and written communication skills.
5. Knowledge on project management to assist in infrastructure / digitalization projects.
6. Experience in Network Infrastructure, Microsoft Windows Server 2012/2016, Microsoft 365 / Exchange and Microsoft HyperV Virtualization.

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

• Manage and support the exchange’s business systems, ensuring smooth day-to-day operations and continuous system enhancements as part of second-line support.
• Collaborate closely with business users to analyse requirements, design solutions, and oversee end-to-end implementation.

Requirements:

• Degree in Computer Science, Mathematics, Physics or Engineering
• Exposure to the full software development life cycle (SDLC) within large-scale financial systems.
• Minimum 2 years of development experience in at least one of the following programming languages: Java, JavaScript, or Python.
• Strong understanding of object-oriented programming concepts and relational database design.
• Knowledge of networking fundamentals, including mainstream communication protocols such as HTTP, TCP, and UDP.
• Experience working in Linux environments; strong shell scripting skills will be an advantage.
• Prior IT experience within the financial industry will be advantageous.
• Good verbal and written communication skills, with strong documentation capabilities.

Please click here to apply or email your updated resume to

siewhua@recruitco.com.sg

(Only shortlisted candidates will be notified.)

Lim Siew Hua, Registration No. 1984199

RECRUITCO PTE. LTD., EA License: 25C3218

Site Digital Shopfloor System Support (IT infrastructure/ MES/ Pharma)

12 Months Contract

Location: Tuas

Up to $10,000 depending on experience

Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Purpose

• For the delivery and improvement of digital solutions by providing project management and solutions expertise to business users

Responsibilities:

• Shopfloor system Lifecycle management (MES, Historian, system integration)
• Shopfloor system support improvement
• IT-OT systems integration support 
• Application management and governance

Requirements:

• Project management, Process management and Problem solving; Incident management, change management
• Expertise on the solutions in shopfloor domain:MESERPData HistorianIIoT platform, plant connectivity
• Knowledge on system architecture.
• Knowledge on Quality process such as GxP qualification
• Business environment:  Pharma industry – Vaccines, Biologic products, Manufacturing Environment, GxP compliance.

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

JD for System Administrator

The main purpose of the role is to support the system administration part to carry out day to day task of troubleshooting and deployments as scheduled. This role reports into the Local SHE IT manager and Global ITS workplace team and works closely with different stakeholders to ensure smooth running IT/IS operation.

Core Mission:

• Support L1/L2 incidents or request raised end user.

• Deploy new computer images as companies’ standard using SCCM

• Co-Ordination with suppliers on parts replacement or repair activity

• Update all computer asset in CMDB or keep tracking asset in excel as per companies’ guidelines

• Support network related incident raised

• Support all L1/L2 ticket raised

• Support and troubleshoot printer and label printers

• Installation and deployment of Windows-10 and Windows-11 Operating System

• Installation of PC based software like – Office, Bartender, CodeSoft,etc

• Manage and keep track of all software and hardware assets.

• Keep track of asset allocation to users and shared resource

• Support Conference room and Barco Devices

Requirements:

• Good knowledge on Windows environment/Operating system Installations

• L1/L2 support for handling all service request and Incidents raised in helpdesk Tool

• Good Knowledge on SCCM Software deployment, Application installations

• Good knowledge on applications installations Like – Catia tools , inhouse tools or engineering apps installations etc.

• Coordination with Vendor for defective part replacement of workstation, Laptop

• Basic understanding of networking concepts(TCP, UDP, Routing)

• Good Command on troubleshooting of Windows OS related issues.

• Good knowledge on Scripting shell –Like – power shell or any other tool added advantage

• If any certification of MCP or MCITP-(Microsoft Certified IT Professional) added advantage

• The minimum experience will be 1 to 2 Years.

Job Summary

This role is crucial for ensuring the reliable operation, maintenance, and deployment of all local IT systems, minimizing downtime, and providing excellent technical support to local staff. The ideal candidate is a hands-on problem-solver with strong technical acumen and excellent customer service skills.

Key Responsibilities

1. Technical Support and Incident Resolution:

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems, local servers, IP cameras).

• Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics.

• Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system.

• Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution.

2. Infrastructure Maintenance and Deployment:

• Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally.

• Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects, adhering strictly to central IT standards.

• Manage local user accounts, access controls, and security policies as mandated by the central IT Security team.

• Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation:

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal.

• Create and update technical documentation, knowledge base articles, and site-specific runbooks to empower local staff and improve First Call Resolution (FCR) rates.

• Ensure local compliance with corporate IT policies, licensing requirements, and physical security standards for IT equipment.

Qualifications

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration supporting a multi-site environment.

• Strong proficiency in troubleshooting PC/laptop hardware, operating systems (Windows 10/11), and common enterprise applications.

• Solid working knowledge of network fundamentals (TCP/IP, DNS, DHCP, basic routing, and switching) and remote access technologies (VPN).

• Experience with managing and troubleshooting specialized field equipment (e.g., Point-of-Sale/POS systems, local printers, industrial scanners).

• Experience with Active Directory and basic server maintenance/virtualization (VMware/Hyper-V).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to clearly explain technical issues to non-technical users.

• Proven ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Willingness to travel to assigned sites as required for installations, break-fix, and maintenance.

About the Role

We are seeking an experienced Linux System Administrator with strong expertise in Linux, automation/scripting, and Site Reliability Engineering (SRE) practices. In this role, you will be responsible for managing critical systems, ensuring high availability, automating infrastructure tasks, and improving reliability across our technology stack. Applicants without Solaris experience but are fast learners and possess strong expertise in Linux system administration are welcome to apply.

Key Responsibilities

System Administration

• Install, configure, and maintain Oracle Solaris and Linux-based systems.
• Manage system performance, backups, patching, and capacity management.
• Perform system upgrades, security hardening, and troubleshooting.

Automation & Scripting

• Develop and maintain Unix shell scripts to automate routine operational tasks.
• Implement infrastructure automation using modern tools as applicable (e.g. Ansible, Python).

Site Reliability Engineering

• Apply SRE principles to enhance system reliability, scalability, and observability.
• Setup and maintain monitoring, alerting, and logging systems.
• Participate in on-call rotations to support production environments, focusing on reducing toil and improving MTTR.
• Ensure SLAs/SLOs/SLIs are defined, monitored, and met.

Operational Excellence

• Manage user access, security controls, and audit support, periodic reviews and compliance requirements.
• Document system configurations, operational procedures, and root-cause analyses.
• Collaborate with development, security, and network teams to support cross-functional projects.

Required Qualifications

• Diploma or Bachelor’s degree in Information Technology, Engineering, Engineering, or equivalent practical experience.
• Must have 5+ years of hands-on and strong proficiency with Linux administration.
• Good-to-have experience with installing MySQL, JBoss and Sybase.
• Good understanding of SRE practices, automation/scripting & monitoring

Preferred Qualifications

• Experience with Solaris, MySQL, Sybase and virtualization technologies.
• Familiarity with Comm Vault, CyberArk, Tenable Nutanix, and Ansible.
• Knowledge of networking fundamentals (TCP/IP, DNS, routing).
• Exposure to AWS cloud environments.

Soft Skills

• Strong analytical and problem‑solving skills.
• Ability to work independently and collaborate across teams.
• Excellent written and verbal communication skills.
• Proactive mindset with a focus on continuous improvement.

The successful candidate can expect a competitive package that includes an attractive basic salary, annual bonus and variable bonus. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.

Key Responsibilities

• Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
• Monitor application health and system alerts to identify and respond to issues proactively.
• Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
• Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
• Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
• Communicate effectively with users by providing timely updates on incident status and resolution progress.
• Perform basic application support activities, including user access management and routine operational tasks.
• Maintain accurate documentation of incidents, resolutions, standard operating procedures, and knowledge articles.
• Collaborate with internal teams to identify recurring issues and support continuous service improvement initiatives.
• Participate in shift schedules, on-call support, or weekend support activities when required.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 1–3 years of experience in application support, service desk, technical support, or a similar role.
• Understanding of incident management, problem management, and service request processes.
• Familiarity with ticketing and service management tools.
• Basic knowledge of databases, operating systems, and enterprise application environments.
• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, with a customer-focused approach.
• Ability to work independently as well as collaboratively in a team environment.
• Willingness to learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Knowledge of ITIL processes and service management best practices.
• Experience supporting enterprise applications in a production environment.
• Familiarity with SQL queries, application monitoring tools, or log analysis tools.

EA Number: 11C4879

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

Has experience or knowledge on Incident and Problem management.

Health check and monitoring production system and job scheduling to ensure SLA is meet.

Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

Continuous improvement of the system, e.g. job automation, performance tuning.

Should be able to identify and fix the bugs.

At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

Perform code packaging end to end until release to Production, the maintaining application is done by the Production team

Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

Good knowledge in Linux/Unix/Windows environment and scripting.

Hands on experience on monitoring tools like Grafana has added advantage.

Should be open to learn and adapt to new technologies.

Knowledge on GIT Bitbucket and Jenkins has added advantage.

Knowledge on Actimize/Hadoop has added advantage.

about the company.

An established financial services technology organization that specializes in delivering progressive digital solutions within a collaborative and supportive corporate environment.

about the job.

An exciting opportunity has arisen for a technical specialist to join a dedicated team in ensuring the seamless performance and reliability of enterprise software applications.

• Troubleshoot and resolve system queries for corporate users to minimize operational downtime.

• Coordinate platform updates, mobile application maintenance, and the deployment of software patches.

• Record detailed entries of system incidents, user interactions, and technical updates for escalated support tiers.

• Review technical manuals and participate in internal focus groups to continually expand product systems knowledge.

• Formulate operational documentation and procedural guides to streamline troubleshooting workflows for end-users.

skills and experience required.

• Academic qualification in computer science, information technology, or an equivalent engineering discipline.

• Practical knowledge or exposure within the fintech, financial payments, or digital assets domain.

• Basic familiarity with web development or object-oriented programming concepts.

• Clear communication and interpersonal capabilities to engage effectively with business users and internal stakeholders.

• Flexibility to support business continuity plans by working on a rotating twenty-four-seven shift roster.

Please click on the 'apply' button to apply online. For more information, please reach out to Amir Hamzah. (EA: 94C3609 / R1984348)

Why Join
Imagine being part of a team that powers the technology behind one of Singapore's longest established banks. As an Application Support Engineer at OCBC, you'll play a critical role in ensuring our systems and infrastructure are secure, efficient, and always available. You'll be part of a team that's driving innovation and transformation in the banking industry.

How you succeed
To succeed in this role, you'll need to stay ahead of the curve when it comes to technology trends and advancements. You'll work closely with our technology teams to design, implement, and maintain our infrastructure, ensuring it's aligned with our business goals and objectives. You'll need to be proactive, collaborative, and always looking for ways to improve our systems and processes.

What you do

• Provide technical support for credit processing applications

• Monitor application performance, availability, and functionality; troubleshoot and resolve related incidents promptly.

• Analyse logs, error messages, and system metrics to diagnose and identify root causes of issues.

• Collaborate closely with development, QA, and infrastructure teams to escalate and resolve complex technical problems.

• Conduct impact analysis and assist with the deployment of patches, fixes, and software upgrades.

• Document incidents, resolutions, and workarounds thoroughly in the knowledge base for future reference.

• Participate in on-call rotations to deliver timely support during critical incidents and outages.

• Assist with performance tuning and optimization efforts to enhance application efficiency.

• Support integration points between microservices and external systems, ensuring seamless communication.

• Adhere to ITIL best practices and maintain compliance with established service level agreements (SLAs).

Who you are

• Bachelor’s degree in computer science, Information Technology, or a related field.

• At least 10 years of experience in application support management.

• Hands on Experience with IIS, WebLogic Server

• Proficient in JAVA application support and troubleshooting.

• Experience with RESTful APIs, messaging queues (e.g., Kafka), and containerization (Docker/Kubernetes) is a plus.

• Familiarity with monitoring and logging tools such as ELK Stack, Grafana

• Experience with Spring Boot and Microservices architecture.

• Solid understanding of databases (MySQL, Oracle & Postgres ) and ability to write and optimize SQL queries.

• Hands-on experience with IIS and Oracle WebLogic Server, including deployment support, configuration, monitoring, troubleshooting, and performance tuning.

• Good understanding of CI/CD pipelines and DevOps practices.

• Strong analytical and problem-solving skills.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Ability to work under pressure and handle multiple priorities.

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.
 

Role Overview

We’re looking for a highly analytical and performance-driven L3 Application Support Engineer with deep expertise in SRE, DevOps, and enterprise infrastructure. The role focuses on ensuring high availability for critical banking/corporate systems, driving automation, and leading complex incident resolution with minimal business impact.

Key Responsibilities

System Reliability & Incident Management

Provide L3 application support for 24/7 production environments with strict SLA adherence

Rapid triage, root cause analysis, and resolution of high-severity incidents for banking/corporate apps

Lead DR drills, post-mortems, and implement resilience improvements

Proactive health checks, patching, and performance monitoring to prevent outages

Manage CI/CD pipelines using Jenkins/GitLab, Bitbucket, and Azure Automation Runbooks

Implement Infrastructure as Code and automated deployments across Dev, UAT, Prod

Build scripts in PowerShell, Bash, Python, KQL, T-SQL to reduce manual toil and streamline operations

Track EOS/EOL components and drive technical upgrades for compliance

Platform & Database Administration Administer Azure SQL PaaS/IaaS, PostgreSQL, MongoDB, Redis, Elasticsearch, MariaDB

Manage Windows Server, RHEL8/9, OpenShift, and AWS S3 workloads

Configure monitoring and dashboards using Azure Log Analytics, ELK Stack, Grafana, OAPM

Security & Collaboration Remediate vulnerabilities using Microsoft Defender for Cloud/SQL and ensure compliance

Partner with Dev, Security, Compliance, and Vendor teams for long-term fixes

Own change/release management and maintain environment consistency

Create runbooks, SOPs, and knowledge transfer docs for L1/L2 teams

Required Skills & Qualifications

Cloud & Infrastructure: Azure Portal, Azure SQL, Logic Apps, VM Mgmt, RHEL8/9, OpenShift, AWS S3

Databases: SQL Server 2005-2019, MongoDB, Redis, Elasticsearch, PostgreSQL, MariaDB

DevOps/Tools: Jenkins/GitLab CI/CD, Bitbucket, Jira, Confluence, ELK, Grafana

Automation: PowerShell, Bash, KQL, T-SQL, Power Automate, Power Apps, Power BI

Security: Azure AD, Active Directory, SCOM, LDAP, Defender for CloudCertifications Preferred

Microsoft Certified: Azure Database Administrator Associate

Microsoft Certified: Azure Fundamentals

ITIL® v3 Foundation

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies.
• Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability.
• Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners.
• Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies.
• Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records.
• Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership.
• Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control.
• Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required.

Requirements

• Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience.
• Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase.
• Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols.
• Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure.
• Practical grasp of cloud systems, continuous deployment pipelines (CI/CD), Agile methodologies, and enterprise security or access control principles.
• Prior experience with automation tooling (e.g., Configuration as Code, IaC), public cloud ecosystems, enterprise content management (CMS), or headless commerce architectures is highly desirable.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Description & Requirements

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

A fintech product company is now looking for an application support to troubleshoot system issues throughout the trade life cycle.

Customer Onboarding & Solution Delivery

1. Manage the full onboarding lifecycle for new clients, including environment setup, platform configuration, connectivity establishment, integration validation, and production go-live activities.
2. Partner closely with Customer Solutions teams to convert solution architecture into structured implementation and deployment plans.
3. Participate in early-stage solution discussions to understand client requirements, integration flows, trading behavior, and technical architecture before deployment execution.
4. Coordinate onboarding activities across Platform Engineering, Application SRE, and R&D teams to ensure successful delivery within agreed timelines.
5. Validate production readiness through successful client-side testing and test trade execution before transitioning accounts into BAU operations.
6. Support onboarding of additional product modules and enhancements for existing clients, including testing, configuration, and client validation.

Configuration Management & Platform Changes

1. Take ownership of post-production configuration requests, including liquidity provider connectivity updates, pricing configuration changes, risk parameter adjustments, entitlement management, and environment modifications.
2. Evaluate the downstream impact of configuration updates on trading workflows, integrations, and client systems prior to implementation.
3. Perform production changes with proper validation procedures, rollback strategies, and client communication.
4. Maintain accurate client configuration documentation to ensure operational transparency across teams.
5. Identify repetitive operational tasks and collaborate with engineering teams to automate recurring configuration processes.

Technical Investigation & Incident Resolution

1. Lead investigations for high-complexity technical issues beyond first-level support, including latency concerns, service disruptions, trading discrepancies, integration failures, and data inconsistencies.
2. Troubleshoot across APIs, microservices, market data infrastructure, configuration layers, and client integration points.
3. Work alongside domain specialists across Retail FX, BankFX, and Digital Asset products to deepen investigation coverage when required.
4. Reconstruct incident timelines using logs, metrics, traces, and trade/order data to determine root cause efficiently.
5. Provide comprehensive escalation analysis to Application SRE or Infrastructure SRE teams, including investigation findings, attempted resolutions, and suspected causes.
6. Maintain ownership of SLA tracking and client communication throughout the full incident lifecycle.
7. Conduct post-incident reviews for recurring issues and contribute improvements to operational runbooks and future product enhancements.

Client Engagement & Stakeholder Management

1. Act as the primary technical point of contact for assigned strategic clients.
2. Manage ongoing technical communication and relationship support for key customer accounts.
3. Contribute technical insights during quarterly reviews, growth discussions, and operational risk assessments.

Documentation, Mentorship & Knowledge Sharing

1. Develop and maintain operational runbooks covering new issue patterns, troubleshooting approaches, and configuration procedures.
2. Mentor junior support engineers on technical investigation practices, product understanding, and stakeholder communication.
3. Support internal enablement initiatives through training sessions and knowledge-sharing materials.

Automation & Operational Efficiency

1. Design and implement automation solutions for onboarding workflows, operational support tasks, and configuration management.
2. Utilize scripting and AI-enabled tools to streamline manual processes, improve consistency, and enhance operational reliability.

Qualifications

Required

1. 5+ years of experience in Customer Engineering, Technical Account Management, Production Support, or similar client-facing technical roles within fintech or B2B SaaS environments.
2. Practical experience supporting FX trading platforms, market data systems, pricing engines, or order management solutions.
3. Proven experience leading complex onboarding and deployment projects across multiple teams and regions.
4. Strong troubleshooting capability across APIs, distributed systems, client integrations, logs, monitoring metrics, and tracing tools.
5. Experience managing production configuration changes with appropriate validation, risk assessment, and rollback planning.
6. Excellent communication skills with the ability to engage both technical and non-technical stakeholders effectively.
7. Comfortable operating within SLA-driven environments and priority-based support models.
8. Hands-on scripting experience using Python, Bash, or similar technologies, with familiarity in deployment and monitoring tools.

Preferred

1. Exposure to Retail FX, Institutional FX, or Digital Asset trading environments.
2. Familiarity with AI-driven tooling and operational automation frameworks.
3. Experience using CRM platforms, ticketing systems, and modern support workflow tools.
4. Prior mentoring or team leadership experience within technical support or operations teams.
5. Understanding of institutional client environments where reliability, compliance, and operational trust are critical.

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Deliver advancedtier-2 and tier-3 application support, performing deep-dive code analysis to diagnose and resolve software anomalies.
• Oversee system telemetry and health metrics across all environments to guarantee optimal throughput, dependability, and system availability.
• Head the triage and mitigation of application and security events, isolating root causes while coordinating with cross-functional engineering teams and external partners.
• Partner with architecture, security, and product delivery teams to design and execute infrastructure and application enhancement strategies.
• Author and update technical documentation, standard operating procedures (SOPs), configuration baselines, and operational asset records.
• Supervise daily runtime operations, evaluate system metrics, and translate technical data into performance reports for leadership.
• Champion operational governance workflows, handling incident escalation matrices, SLA tracking, compliance audits, and formal change control.
• Orchestrate rotating operational coverage and vendor management structures to ensure continuous, around-the-clock platform stability when required.

Requirements

• Educational background in a technology discipline (CS, IT, or equivalent engineering field)coupled with a minimum of 7 years of hands-on application support or infrastructure engineering experience.
• Proven track record in high-tier (L2/L3) technical support, with the capability to investigate, debug, and patch issues directly within the codebase.
• Strong familiarity with IT Service Management (ITSM) frameworks, incident response workflows, SLA metrics, and change management protocols.
• Competency with modern observability suites, APM systems, and cloud-native monitoring infrastructure.
• Practical grasp of cloud systems, continuous deployment pipelines (CI/CD), Agile methodologies, and enterprise security or access control principles.
• Prior experience with automation tooling (e.g., Configuration as Code, IaC), public cloud ecosystems, enterprise content management (CMS), or headless commerce architectures is highly desirable.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Victoria @ 8887 7742
Shortlisted candidates will be notified

Victoria Siew
Reg No. R25158665
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568 

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900