Our client is MNC in Environmental Services sector. Due to business needs, they are now recruiting a Technical Manager to be part of their Team for ongoing transformation projects. They are located in the Central - easily accessible.

Key Responsibilities for Technical Manager:

Technical Expertise & Troubleshooting

• Subject matter expert in chiller plants, pumps, cooling towers, air handling units, automation & control systems, and ACMV systems.
• Carry out detailed on-site measurement and verification using industry-standard instruments:
• Water-side tools: ultrasonic flow meters, differential pressure gauges, and temperature sensors
• Air-side tools: anemometers, temperature and humidity measuring devices
• Chiller performance tools: refrigerant pressure gauges (manometers)
• Develop Functional Design Specifications (FDS) for chiller plant optimisation and performance improvement strategies.

Stakeholder & Contractor Coordination

• Coordinate with project teams, subcontractors, and vendors for chiller plant enhancement and performance optimisation works.
• Engage with clients to provide technical consultation, progress updates, and system improvement recommendations.

Commissioning & Performance Optimisation

• Lead commissioning, testing, and fine-tuning of chiller plants, AHUs, and ACMV systems to achieve or exceed performance targets.
• Drive energy optimisation initiatives at project completion, ensuring systems achieve or surpass design COP (kW/RT) requirements.

System Design Review & Optimisation

• Review HVAC design documentation, including schematics, layouts, and control sequences, to identify performance gaps and constructability risks.
• Propose design improvements to enhance efficiency, reduce lifecycle cost, improve maintainability, and ensure system compatibility.

Requirements:

• Diploma/Degree in Mechanical/Electrical Engineering, or equivalent.
• Singapore Certified Energy Manager (SCEM) or Energy Efficiency Opportunities Assessor (EEO Assessor) is Bonus
• Minimum 7 years of strong technical experience in HVAC area
• Willing to support on weekend when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Our esteemed client in the Construction industry is seeking an Assistant Technical Manager (Design Coordination) to join their dynamic team:

• Employment Type: Permanent
• Position: Assistant Technical Manager (Design Coordination) 
• Location: Islandwide
• Working Hours: 5 days, Office Hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee and guide a team of design and coordination engineers to align engineering drawings with consultant requirements, ensuring strict compliance with regulatory standards and project specifications.
• Lead the team in drafting, preparing, and compiling critical technical documentation, including shop drawings, material approvals, and construction method statements.
• Serve as the primary point of contact and bridge the gap between clients, consultants, contractors, and regulatory authorities on all design and technical matters.
• Monitor and drive the submission pipeline to local regulatory authorities to secure timely clearances and compliance approvals.
• Take charge of resolving design conflicts and site-specific technical challenges by collaborating closely with Architectural and M&E teams, consultants, and authorities.
• Evaluate and manage technical inquiries by issuing Requests for Information (RFI) and Requests for Approval (RFA) to clarify design ambiguities.
• Drive and assess value engineering initiatives aimed at optimizing cost-efficiency, site safety, constructability, and overall project quality.

Job Requirements:

• At least Degree in Civil, Structural, Mechanical Engineering or a related discipline
• Minimum 5 years of working experience in construction or engineering consultancy environment.
• Familiar with local building codes, authority regulations and construction methodologies.
• Proficient in AutoCAD, Revit, Navisworks would be a plus.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

COMPANY OVERVIEW 

Established in 2010, Vinova is a passion-driven and award-winning development company for mobile, web, and enterprise applications. Our clients span the globe and cover a wide range of projects including IoT, blockchain, banking, fintech, networking, and ecommerce. Vinova earns respect from customers by being committed to quality, flexibility, and speed. We strive to build great products by working with passion, working closely with our customers, and through open but disciplined collaboration. You will be working in an encouraging and challenging environment, taking advantage of the latest technology to develop excellent mobile apps for clients. You will be engaging clients in both on-site and off-site support.  

Interested to join our all-star team? Submit your application to us now! Tell us why you want to work with us and why you think you’d be a good candidate. We are looking forward to hearing from you! 

ROLE OVERVIEW 

We are looking for a high-caliber Technical Delivery Manager to lead large-scale digital transformation projects. The ideal candidate is a "Hands-on Leader" who possesses a deep technical foundation across the entire Software Development Life Cycle (SDLC) and excels in strategic Presales. You will be responsible for ensuring technical excellence, managing cross-border teams, and acting as the bridge between business requirements and successful technical execution. 

KEY RESPONSIBILITIES 

A. Presales & Technical Consulting 

• Bid Management: Lead technical responses for strategic RFPs, RFIs, and ITQs, ensuring all business and technical requirements are thoroughly addressed. 

• Solutioning & Estimation: Develop detailed Fixed-Price Work Breakdown Structures (WBS) and high-level project roadmaps. 

• Resource Planning: Build comprehensive Staffing Plans, identifying key roles and optimizing resource allocation for bid competitiveness. 

• Financial Strategy: Collaborate with stakeholders to define solution costing, pricing strategies, and "Win-Themes" for high-value tenders. 

B. Technical Governance & Architectural Oversight 

• Architectural Reviewer & Governor: Serve as the final technical authority to review and validate system designs and architectures, ensuring alignment with C4 Model (Context, Container, Component, Code) standards. 

• Infrastructure Oversight: Provide strategic guidance and technical validation for complex infrastructure designs, such as active-active hot-standby topologies and multi-country API gateways. 

• Migration Steering: Oversee the migration of legacy on-premises monoliths to modern microservices architectures, ensuring cloud-native best practices are followed. 

• SDLC Quality Gates: Act as a subject matter expert to enforce technical excellence. Establish and lead Quality Gates to maintain rigorous standards for system scalability, reliability, and security (DevSecOps). 

• Problem Solving: Leverage a deep technical foundation to provide hands-on resolution for critical technical roadblocks when escalated. 

C. Project & Delivery Management 

• Methodology Mastery: Execute projects using Agile/Scrum, Waterfall, or Hybrid models, ensuring Quality, Cost, and Delivery (QCD) targets are met. 

• Risk & Governance: Maintain project Risk Registers and lead mitigation strategies for complex cloud migrations (Azure GCC 2.0, AWS). 

• Cross-border Leadership: Manage and mentor high-performing teams (30-50 engineers) across multiple locations (e.g., Singapore and Vietnam). 

• Stakeholder Management: Act as the primary technical point of contact for C-level executives and government agency liaisons. 

TECHNICAL EXPERTISE 

• Cloud & Infrastructure: Hands-on experience with Microsoft Azure (GCC 2.0, APIM, SQL MI, Cosmos DB) and AWS. 

• Full-Stack Oversight: Proficiency in reviewing and guiding development in .NET Core, Node.js, Java, and ReactJS. 

• Database & Data: Expertise in MS SQL Server, PostgreSQL, and NoSQL databases, experience with real-time data pipelines using Redis. 

• DevSecOps: Deep understanding of CI/CD pipelines (SHIP-HATS, Jenkins) and security tools (SonarQube, Fortify, NexusIQ, VAPT). 

JOB REQUIREMENTS 

• Experience: Minimum 11 years in the IT industry, with at least 7 years in leadership roles (Delivery Manager, Solution Architect, or Senior TPM). 

• Track Record: Proven experience managing projects with a Total Contract Value (TCV) of $1M - $5M+. 

• Standards: Familiarity with regulated environment standards such as Singapore Government and IM8 is highly preferred. 

• Skills: Exceptional analytical skills for WBS creation, strong proficiency in English for international client engagement and proposal writing. 

Lead Technical Manager (Security Systems)

Lead and manage the delivery of security system service, maintenance, and technical operations by overseeing a team of Technical Officers responsible for CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related security technologies. This role is ideal for experienced engineering leaders who enjoy managing technical teams, driving customer satisfaction, and ensuring operational excellence across service and maintenance projects.

About the Company

The organization is a well-established provider of integrated security and electronic protection solutions, delivering installation, maintenance, monitoring, and technical support services across commercial, industrial, and critical infrastructure sectors. With a strong commitment to service quality and customer satisfaction, the company supports clients with reliable and scalable security solutions.

About the Role

The Singapore team is seeking a Lead Technical Manager to oversee service operations, maintenance delivery, and technical team performance for electronic security systems. You will be responsible for managing service workflows, client relationships, resource planning, team leadership, and ensuring all maintenance commitments are delivered efficiently and professionally.

This role is well-suited for someone who enjoys leading technical teams, managing customer expectations, driving operational improvements, and supporting the long-term success of security system deployments.

What's in it for You

- Lead a team of technical professionals supporting security system operations

- Manage client relationships and service delivery for key accounts

- Gain exposure to large-scale integrated security and building technology environments

- Drive operational improvements and service excellence initiatives

- Develop leadership and strategic planning capabilities

- Play a key role in customer satisfaction and business growth

- Work closely with management on team development and operational strategy

What You'll Be Doing

- Lead and oversee the entire service and maintenance workflow for security systems including CCTV, ACS, IDS, and related technologies

- Manage and supervise a team of Technical Officers to ensure efficient service delivery and performance

- Act as the primary point of contact for clients on all service and maintenance-related matters

- Develop service plans, allocate resources, define skill requirements, and monitor project milestones

- Coordinate day-to-day client interactions and manage customer expectations effectively

- Ensure maintenance commitments are delivered on time and in accordance with contractual requirements

- Handle customer concerns, escalations, and complaints professionally

- Identify opportunities to improve operational processes, methodologies, and technical capabilities

- Maintain and enhance documentation of infrastructure components, service procedures, and operational processes

- Build and strengthen relationships with existing and prospective customers

- Provide technical leadership, guidance, and support to team members

- Establish performance targets, implement operational guidelines, and support team development initiatives

- Participate in performance reviews, training programs, and career development planning

- Collaborate with internal stakeholders to drive service excellence and customer satisfaction

Security Systems & Service Operations (Preferred)

- Experience managing service and maintenance operations for CCTV, Access Control, Intrusion Detection, or integrated security systems

- Strong understanding of security system operations, troubleshooting, and technical support processes

- Experience managing customer-facing service teams and handling escalations

- Familiarity with service planning, resource allocation, and operational performance tracking

- Exposure to integrated building technologies and security infrastructure

What We're Looking For

- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline

- Minimum 6 years of relevant experience with a proven track record of technical and operational leadership

- Strong leadership, team management, and organizational capabilities

- Excellent communication, coordination, and stakeholder management skills

- Ability to manage multiple projects, priorities, and client requirements simultaneously

- Strong problem-solving mindset with a proactive and customer-focused approach

- Ability to work effectively across technical and non-technical functions

- Team-oriented individual with strong initiative and ownership

Preferred (Added Advantage)

- Experience within the security systems, CCTV, access control, or electronic security industry

- Exposure to service management, maintenance contracts, and customer support operations

- Knowledge of integrated security technologies and system lifecycle management

- Experience driving process improvements and team development initiatives

- Strong client relationship management and business development exposure

Job Description

About us 

Dyson is a global technology company with a simple mission: solve problems others ignore. We pioneer radically better technologies across categories—from intelligent vacuums and haircare to connected purifiers and emerging product innovations. As Dyson products become increasingly intelligent, connected and insightdriven, our digital and data capabilities enable us to deliver exceptional owner experiences, discover critical enterprise insights, and unlock new opportunities throughout the product lifecycle. 

About the role 

As a Data Product Manager in Singapore, you will play a pivotal role as part of shaping Dyson's next-generation digital initiatives that put our customers at the centre, provide functional insights to the business, and foster innovation across all touchpoints. 

Working closely with Digital Transformation Managers and App/IT delivery teams, you will: 

• Own the data and tracking requirements for Dyson’s IoT-connected products. 

• Contribute to Dyson’s digital vision and transformation roadmap.  

• Create and define Data Product requirements. Manage Data Product feasibility across product development milestones and reviews.  

• Ensure cross-team alignment on tasks across multiple backlogs (e.g. App, Cloud, Embedded Software, Enterprise IT, etc).

• Manage expectations of Data Product delivery with senior Dyson stakeholders. 

• Work to Lean and Agile practices, supporting teams as we look to improve flow. Provide concise reporting and communication of the data roadmap, planning and delivery. 

About you 

• Experience in data product management, DA/BI and software development, including working knowledge of data/analytics technologies. Natural tendency to think Data first. 

• Outstanding interpersonal communication skills and comfortable with a high change environment. Excellent personal organisation, with proven ability to take requirements, generate a plan, and execute against it. 

• Experience working in a multi-disciplinary team on challenging project outcomes.  

• Strong commercial awareness and knowledge of the objectives of different business functions - what their respective roles are, and how they typically relate. 

• Ability to influence others and communicate the impact at senior levels. Comfortable in engaging with multiple stakeholders (technical and non-technical)  

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Software Development Engineering / Manager

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure(database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL,APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team(developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Track progress and resolve delays

• Communicate updates to stakeholders

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

We are seeking a highly skilled IT Audit Director to lead and develop our IT audit and technology risk practice. The role oversees client engagements while supporting revenue growth, profitability, and business expansion.

Candidates with slightly less experience may be considered for a Manager-level role, focusing on leading IT audits and contributing to technology risk advisory services.

As IT Audit Director, you will provide strategic advisory services to clients on IT governance, cybersecurity, data protection, and regulatory compliance, while building a strong team and enhancing the firm’s market presence.

Roles and Responsibilities:

• Develop and implement a risk-based IT audit plan aligned with client and firm objectives.

• Lead and oversee client engagements across IT general controls (ITGC), application controls, cybersecurity, data privacy, business continuity and disaster recovery, and IT governance including vendor management.

• Provide practical, value-added recommendations to improve clients’ risk management and internal control environments.

• Review engagement deliverables to ensure quality, consistency, and compliance with professional standards and regulatory requirements (e.g., SOX, GDPR, ISO 27001, MAS TRM).

• Build and maintain strong client relationships to support retention and identify new business opportunities.

• Contribute to proposal preparation, presentations, and business development initiatives.

• Monitor engagement budgets, timelines, and team utilization to ensure effective delivery and profitability.

• Lead, mentor, and develop managers and team members to enhance technical and leadership capabilities.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 8–12+ years of experience in IT audit, technology risk, or advisory services, including leadership experience.

• Candidates with 5–7 years of relevant experience may be considered for a Manager-level role.

• Demonstrated experience managing client engagements and contributing to revenue growth.

• Professional certifications such as CISA, CISM, CISSP, CIA, or equivalent.

• Strong knowledge of IT governance and risk frameworks (e.g., COBIT, NIST, ISO 27001).

• Strong analytical, communication, stakeholder management, and project management skills.

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

Job Description & Requirements

The Deputy Technical Manager is responsible for all technical operational activities for civil & infrastructure engineering projects, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace

Skills & Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

The Deputy Technical Manager is responsible for all technical operational activities for building/ civil & infrastructure engineering projects, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

• Technical Solution Delivery: Coordinate with technical teams to translate business requirements into technical solutions, ensuring alignment with the bank's strategic objectives.
• Stakeholder Engagement: Act as point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
• Resource Allocation: Allocate resources effectively to support project activities, including assigning tasks, managing workloads, and optimizing team productivity.
• Demonstrated strong understanding and extensive hands-on experience across multiple enterprise-scale Data Lake and Data Warehouse initiatives.
• Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

• Technical Solution Delivery: Coordinate with technical teams to translate business requirements into technical solutions, ensuring alignment with the bank's strategic objectives.
• Stakeholder Engagement: Act as point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations effectively.
• Risk Management: Identify and mitigate project risks and issues proactively, developing contingency plans as necessary to minimize disruptions to project timelines and deliverables.
• Resource Allocation: Allocate resources effectively to support project activities, including assigning tasks, managing workloads, and optimizing team productivity.
• Demonstrated strong understanding and extensive hands-on experience across multiple enterprise-scale Data Lake and Data Warehouse initiatives.
• Collaborate with business stakeholders to gather and analyse requirements, translating them into actionable project plans.

About STTGDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

about the company

Randstad is partnering with a leading commercial client to hire a Project Facility Building Manager. In this role, you will be responsible for overseeing the daily operations, maintenance, and overall management of the building. You will ensure optimal operational efficiency, safety, regulatory compliance, and service excellence across all assigned sites.

about the job

• Oversee day-to-day site operations, ensuring the smooth performance of all M&E systems, including HVAC, electrical, plumbing, and lifts.
• Plan and implement both preventive and corrective maintenance schedules to ensure equipment reliability and longevity.
• Manage space utilization, cleanliness, landscaping, and overall building presentation.
• Ensure full compliance with local building codes, safety regulations, and environmental requirements.
• Act as the primary point of contact for all facility-related matters and issues.
• Manage external vendors including cleaning, security, maintenance, pest control, and landscaping services.
• Review and negotiate service contracts, monitor performance, and ensure adherence to SLAs.
• Coordinate vendor works to minimize disruption to building users.

skills and experience required

• Degree/ Diploma in Facilities Management / Engineering / Real Estate, or a related discipline.
• Min 6 years of relevant supervisory experience managing corporate commercial office / industrial building
• Preferably individuals with lean six sigma / PMP / Fire Manager certification
• People management experience (managing assistant manager / technicians etc)
• IFM experience will be a plus
• Extensive technical inclined facilities management (hard services)
• Able to commence immediate or short notice will be a plus

We encourage interested applicants to submit their CV to yitwei.kwan(@)randstad.com.sg

To ensure your application is fully considered, kindly include the following details:

• Your current availability
• Your salary expectation
• Your reason for separation from your current job

Please note that only candidates who are shortlisted will be contacted.

EA: 94C3609 / Reg: R1325913

Job Description

• Lead and perform tasks in RTL synthesis, floorplanning, placement, clock tree synthesis, routing, and physical verification.
• Manage signoff activities including Static Timing Analysis (STA), EMIR, and Physical Verification (PV) to ensure tapeout-quality designs.
• Collaborate with cross-functional teams (DFT, RTL, STA, Packaging) to drive seamless integration and execution.
• Plan, monitor, and execute project execution, set deadlines, track milestones, and report progress to leadership.
• Guide, mentor, and develop the team, fostering technical excellence and a collaborative environment.
• Troubleshoot and resolve design challenges, proactively communicating risks and mitigation strategies.
• Interface with EDA vendors and keep up-to-date with industry trends, tools, and methodologies.
• Prepare and deliver technical presentations, document processes, and contribute to organizational knowledge base.

Job Requirements

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering.
• 8–12 years of hands-on experience in physical design, including synthesis, PNR, STA, EMIR, and PV.
• Strong expertise with EDA tools: Synopsys, Cadence, or Siemens (e.g., Design Compiler, IC Compiler, Fusion Compiler, Genus, Innovus, PrimeTime, Voltus, Calibre).
• Proven track record of successful tapeouts for complex semiconductor products.
• Solid understanding of power, performance, area (PPA) optimization techniques.
• Excellent project management skills, including resource planning, task tracking, and team leadership.
• Strong communication and interpersonal skills; ability to present technical material and interact confidently with cross-functional teams.
• Experience leading and mentoring engineers.
• Familiarity with advanced process nodes (3nm, 2nm)

PERSOLSingapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EARegistration No. R23117785 (Lok Ding Hann)
By sending us your personal data and curriculum vitae(CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliatesto collect, use and disclose your personal data for the purposes set out in thePrivacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with thePrivacy Policy.

Your new company

Our client in public sector is looking for an experienced Data Science Manager to join their team.

Your new role

• Translate strategic direction into actionable ML/AI digital transformation plans, ensuring scalable architecture and responsible AI standards.
• Define and drive CIO Office outcomes and OKRs, aligning with HQ goals and executing long-term roadmaps.
• Identify inefficiencies, anticipate risks, and take decisive action to improve operations and seize opportunities.
• Build cross-functional partnerships and foster a culture of innovation, collaboration, and continuous improvement.
• Develop and manage high-performing teams through coaching, hiring, and creating an environment for sustained performance.

What you'll need to succeed

• Bachelor’s or Master’s degree in Computer Science, Statistics, AI, or related quantitative field.
• Deep expertise in satellite data, cloud infrastructure, and government security requirements.
• 10+ years of technical leadership experience in data analytics, database management, and software development.
• Knowledge of space systems such as mission control software, orbital analysis, and space weather tools (preferred).
• Excellent communication and strategic thinking skills, with the ability to translate complex concepts into actionable plans, plus program management experience.

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• Structured career growth and plenty of developmental opportunities
• Hybrid and stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology, contact Yuki Cheung or email yuki.cheung@hays.com.sg. Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

EA Reg Number: R22110258 | EA License Number: 07C3924 | Company Registration No: 200609504D

Overview

The Consortium for Clinical Research and Innovation, Singapore (CRIS) brings together seven national R&D, clinical translation and service programmes to advance clinical research and innovation for Singapore, and establish important capabilities for a future-ready healthcare system.

The Business Entities under CRIS include:

• Singapore Clinical Research Institute (SCRI)
• National Health Innovation Centre (NHIC)
• Advanced Cell Therapy and Research Institute, Singapore (ACTRIS)
• Precision Health Research, Singapore (PRECISE)
• Singapore Translational Cancer Consortium (STCC)
• Cardiovascular Disease National Collaborative Enterprise (CADENCE)
• SIngapore Medical FOundation AI model (SIMFONI)
   

Together, CRIS makes a positive difference to Singapore patients and researchers by ensuring that these clinical research platforms and programmes are at the cutting edge of capability development and innovation. If you are as passionate as we are in clinical trials and research, we want you!

The Singapore Translational Cancer Consortium (STCC) aims to strengthen the overall impact of cancer research and translation in Singapore by bringing together key basic, clinical and translational teams on joint platforms to actively establish and implement collaborative cancer programmes. STCC is part of the Consortium for Clinical Research and Innovation Singapore (CRIS) umbrella of research-related business entities and is supported by the National Research Foundation, Singapore (NRF) and the Singapore Ministry of Health through the National Medical Research Council (NMRC) Office, MOH Holdings Pte Ltd.

STCC; a nationally coordinated consortium to synergise cancer research capabilities in Singapore, brings together unmatched basic, clinical, and translational talent in Singapore to create globally significant peaks of excellence in selected Asian cancers.

STCC's five joint platforms – Cancer Clinical Trials and Investigational Medicine Units, Cancer Databases and Tissue Banks, Translational Research Integration and Support, Business Intelligence and Development, and Impact and Population Health – provide an enabling research and innovation environment driven to foster translational research and meaningful outcomes for society.

Through collaborative relationships with our partner institutions [comprising of National Cancer Centre Singapore (NCCS), National University Cancer Institute, Singapore (NCIS), National University Hospital (NUH), National University of Singapore (NUS) and Tan Tock Seng Hospital (TTSH)],  and by capitalizing on the strengths of industry and academia, STCC is uniquely poised to develop initiatives that are aligned with Singapore's goals in value-based healthcare innovation and economic value creation.

About the Role

The Programme Manager will support the STCC Programme Office in coordinating and executing key translational research programmes, while facilitating collaboration across STCC platforms. The role aims to strengthen STCC’s ability to deliver multi-institutional programmes and improve alignment between clinical, research, data, and industry-facing activities. The incumbent will work across programmes and platforms, with scope to progressively take on greater responsibility as familiarity with STCC’s operations increases. The role will also support improved coordination across programmes and platforms to enable more efficient translation of STCC capabilities into research and collaboration outcomes.

Key Responsibilities

Programme Coordination & Execution

• Support planning and execution of STCC programmes by:
  Developing and tracking workplans, timelines, and deliverables.Coordinating stakeholders across institutions and platforms.
• Follow up on action items to ensure steady progress of programmes.
• Provide support to programme leads to achieve defined objectives.

Cross-Platform Coordination

• Facilitate coordination across STCC platforms for programme implementation.
• Work with platform managers, leads and other stakeholders to:
  Align activities where programmes involve multiple platforms.Clarify roles and responsibilities.
• Identify coordination issues or bottlenecks and escalate where appropriate.

Platform and Collaboration Support

• Support platforms in linking their capabilities with programme and collaboration needs
• Assist in preparation of materials or proposals for internal and external collaborations
• Coordinate inputs from multiple stakeholders for partnership-related activities

Programme Office Coordination & Leadership Support

• Support overall Programme Office coordination, including:
  Programme tracking and reportingPreparation and coordination of meetingsDocumentation and follow-up on action items
• Assist in preparing materials for internal and external discussions and meetings
• Support coordination of key initiatives across stakeholders and ensure timely follow-through
• Contribute to improving processes and workflows within the Programme Office to enhance efficiency and clarity
• Take ownership of assigned tasks and follow through to completion with minimal supervision.

Requirements

• Degree or Masters in health & biological sciences or related discipline; a PhD is not essential but will be an advantage
• Prior experience in healthcare or science sector is a plus
• Excellent time management and organisational skills.
• Excellent written and verbal communication skills.

What you need to know

Successful candidate will be offered a 3-year renewable contract. We regret that only shortlisted candidates will be contacted. For more information about CRIS and the Business Entities, visit our websites below:

• CRIS – https://www.cris.sg
• SCRI – https://www.scri.edu.sg
• NHIC – https://www.nhic.sg
• ACTRIS – https://www.actris.sg
• PRECISE – https://www.npm.sg
• STCC – https://www.stcc.sg
• CADENCE – https://www.cadence-cvd.sg
• SIMFONI - https://www.cris.sg/singapore-medical-foundation-ai-model-simfoni

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Additional job description

Google Data Centers (GDC) makes up one of the largest and most powerful computing infrastructures on the planet. 

As a member of the Construction Environmental, Health and Safety (EHS) team, you will be responsible for supporting the EHS construction and Moves, Adds, Retrofits, Changes, Utilities, Security (MARCUS) program and respective teams. You will also be responsible for the design, development and deployment of EHS programs and initiatives across a defined area. You will engage in pre-qualification evaluations of potential vendors, oversee the implementation of the program, and communicate EHS expectations. You'll be involved in strategic planning, risk mitigation and on-time delivery.

Qualifications

Job responsibilities

• Lead the development and ownership of the Compliance, Security and Risk Management (CSRM)-EHS program for area construction oversight and data collection.
• Ensure that contractors deliver on program safety performance expectations and agreement requirements providing timely solutions to issues.
• Monitor, advise and assist the construction project teams to protect people, environment and ensure compliance. 
• Drive the culture that embraces a continuous learning approach and aligns with organizational strategies including goals and objectives.
• Liaise with the wider Construction and Data Center Operations (DCOps) EHS teams to ensure best practices are fully and completely implemented, progress reported, trends and data captured, analyzed and risks mitigated to an acceptable level, ensuring that the operational capacity of a live data center is not compromised.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in program or project management.
• 5 years of experience in the construction/industrial/process industry.

Preferred qualifications

• Certified safety professional certificate or other applicable EHS certifications.
• 10 years of experience in EHS construction and subcontractor management.
• Experience working in operational data centers with a focus on safety, efficiency and customer satisfaction.
• Knowledge of implementation of safety programs.
• Understanding of construction program management including basic construction agreements.
• Excellent problem-solving, communication and facilitation skills, and deadline-driven and detail-oriented.

Responsibilities:

• Lead, plan and manage assigned projects within the business group, in accordance with organizational and project goals, such as budget, timelines and quality, to ensure successful achievement of project objectives and deliverables
• Act as the single point of contact for entire scope of activities for company designated IT outsourcing account in the areas of infrastructure, application projects and security incidents/audits
• Adapt and implement company project methodologies, processes, documentation, tools and measurements in relation to project management
• Create project specifications, schedules as well as planning and securing of resource requirements
• Provide progress updates on assigned tasks for all projects in the weekly project meetings, as well as technical guidance on operating procedures and new projects
• Ensure that projects performed are in compliance with Company’s ISO quality standards and project management’s model
• Ensure all Service Requests and assigned projects’ tasks are completed as per agreed schedules
• Play an active supporting role in the development of project office within the customer’s environment to achieve defined functions and capabilities
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree or Diploma in Computer Science or Information Technology or its equivalent
• At least 10 years of related experience in IT Infrastructure System Integration (SI) industry, specifically in the Project Management of medium to large projects
• PMP certification or its equivalent is an advantage
• At least 7 years of experience in Systems Administration with an in-depth technical knowledge on Infrastructure and Network Support
• At least 3 years of IT outsourcing experience with proven ability to work in large groups and managing multiple projects
• Possess experience in managing RFP, RFQ and RFI
• Proven experience in strategic planning, risk and change management
• Knowledge of project management software tools and techniques is a must
• Strong leadership skills to lead and motivate the project team in project implementation and with ability to manage multiple projects simultaneously
• Effective influencing, organizational and problem-solving skills
• Excellent interpersonal, negotiation, communication skills and ability to interact with all levels
• Strong presentation skills and ability to write professionally

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. R23118506, Goh Li Min

Job Description

In the Memory Design Automation team, we work seamlessly with worldwide memory design teams to deliver high performance, low power and small area in-house memories design kits and design flows under advanced technology nodes. We are looking for candidate to join us as memory design automation engineer for the delivery of robust memory and development of Memory Compiler automation flow.

• Delivering robust memory solutions.
• Developing Memory Compiler automation flows.
• Creating behavioral, FPGA, timing, and DFT simulation models.
• Debugging andoptimizing SRAM models for ASIC design flows.
  

Job Requirements

• Knowledge of high performance, low power SRAM/ROM and VLSIdesign is an added advantage. Experience with EDA tools will be helpful.
• With min. 8 years of relevant experience in similar industry.
• Proficient with Perl, Shell, Python, C/C++ languages, knowledgewith AI machine learning algorithm and infrastructure is an added advantage.
• Good understanding of verilog syntax and its various aspects,such as behavioral, RTL and synthesizable verilog is a must.
• Good understanding of liberty timing syntax.
• Knowledge and experience with EDA simulation tools such as VCS,NC is required.
• Experience with EDA tools will be helpful:
• DFT: Logicvision, Tessent, Fastscan
• Synthesis: Design compiler, Genus
• Simulation tools:VCS, QuestaSim, NC
• STA tools such as PrimeTime

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

SWiZ Technologies is looking for an experienced and hands-on Technical Services Manager to lead the technical direction of our Managed Services business.

This is not a typical IT Manager role.

We are looking for someone who can become the technical back bone of our Managed Services division — a leader who understands technology, service delivery, solution architecture, cybersecurity, automation, AI, and business growth.

You will work closely with our Singapore management team to strengthen existing services, develop new offerings, support pre-sales activities, and guide technical teams across multiple locations.

Key Responsibilities

✔ Lead the technical direction of our Managed Services business

✔ Serve as the primary technical expert for infrastructure, cloud, cybersecurity, and managed services solutions

✔ Support sales and business development through solution design, technical proposals, and client engagements

✔ Evaluate new technologies, platforms, and service opportunities

✔ Drive automation, AI adoption, and operational improvements

✔ Mentor and develop technical team members across Singapore and Indonesia

✔ Support compliance requirements including ISO/IEC 27001, PDPA, Cybersecurity Act, and customer security requirements

✔ Work with management to ensure our services remain competitive, scalable, secure, and commercially viable

What We're Looking For

✅ Strong experience in IT Managed Services

✅ Technical leadership experience

✅ Infrastructure, Cloud, Networking, and Cybersecurity expertise

✅ Experience preparing technical proposals and solution designs

✅ Familiarity with ISO/IEC 27001 and information security best practices

✅ Strong communication and stakeholder management skills

✅ Business-minded individual who can balance technical excellence with commercial realities

Why Join Us?

At SWiZ Technologies, you will have the opportunity to influence the future direction of our Managed Services business, drive innovation, and help shape the technologies and services we deliver to our clients.

If you are passionate about technology, leadership, continuous improvement, and building scalable services, we'd like to hear from you.

Our esteemed client in the Construction industry is seeking an Assistant Technical Manager (Design Coordination) to join their dynamic team:

• Employment Type: Permanent
• Position: Assistant Technical Manager (Design Coordination) 
• Location: Islandwide
• Working Hours: 5 days, Office Hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee and guide a team of design and coordination engineers to align engineering drawings with consultant requirements, ensuring strict compliance with regulatory standards and project specifications.
• Lead the team in drafting, preparing, and compiling critical technical documentation, including shop drawings, material approvals, and construction method statements.
• Serve as the primary point of contact and bridge the gap between clients, consultants, contractors, and regulatory authorities on all design and technical matters.
• Monitor and drive the submission pipeline to local regulatory authorities to secure timely clearances and compliance approvals.
• Take charge of resolving design conflicts and site-specific technical challenges by collaborating closely with Architectural and M&E teams, consultants, and authorities.
• Evaluate and manage technical inquiries by issuing Requests for Information (RFI) and Requests for Approval (RFA) to clarify design ambiguities.
• Drive and assess value engineering initiatives aimed at optimizing cost-efficiency, site safety, constructability, and overall project quality.

Job Requirements:

• At least Degree in Civil, Structural, Mechanical Engineering or a related discipline
• Minimum 5 years of working experience in construction or engineering consultancy environment.
• Familiar with local building codes, authority regulations and construction methodologies.
• Proficient in AutoCAD, Revit, Navisworks would be a plus.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

This role reports to the Deputy Director (Data Strategy and Capabilities Building) and leads organisation-wide Data & AI capability planning, with a strong focus on driving adoption and sustained use across the organisation.  The role is accountable for translating Data & AI strategy into tangible adoption outcomes, by designing and executing approaches that embed Data & AI into day-to-day work.

Responsibilities:
Key responsibilities include:

Adoption Strategy & Delivery

·       Lead organisation-wide Data & AI capability planning and adoption efforts aligned to enterprise priorities

·       Translate strategy into clear adoption approaches that drive usage and behavioural change

·       Identify barriers to adoption and implement targeted interventions (e.g. pilots, campaigns, initiatives) to improve uptake

·       Track adoption outcomes (e.g. participation, usage, impact) and refine approaches based on results

Adoption Design

·       Develop clear and compelling adoption propositions for different stakeholder groups, articulating relevance and value

·       Design approaches that build momentum and participation (e.g. champions networks, communities of practice, targeted engagement efforts)

·       Shape how Data & AI is positioned and communicated across the organisation to drive understanding and interest

Portfolio & Stakeholder Management

·       Oversee a portfolio of capability and adoption initiatives, ensuring alignment and scalability across the organisation

·       Work across technical, strategy, and programme teams to bridge capability development and actual adoption outcomes

·       Engage senior stakeholders to drive ownership, prioritisation, and sustained participation

·       Support transition of initiatives from exploration into operational use

Planning & Reporting

·       Provide planning and coordination across capability and adoption workstreams

·       Track progress, risks, dependencies, and adoption outcomes for management reporting

·       Support prioritisation and resource alignment across initiatives

Requirements:

• At least 6–8 years of relevantexperience in programme management, transformation, data or digital roles.

• Strong ability to operate across technical and non‑technical contexts.

• Good understanding of enterprise Data and AI considerations, including governance and infrastructure.

• Strong planning, synthesis and stakeholder coordination skills.

• Comfortable operating across strategy and execution in a complex organisational environment.

Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Our client, a leading global technology organization, is seeking an experienced Program Manager to drive operational excellence, process optimization, stakeholder management, and large-scale business transformation initiatives across regional and global operations.

This is a contract role ending on 12 Feb 2027.

Responsibilities:

• Develop, maintain, and continuously improve standard operating procedures (SOPs), process maps, workflow documentation, knowledge resources, training materials, and certification programs to ensure operational consistency and scalability.
• Lead and contribute to strategic projects that address large-scale operational challenges by partnering with cross-functional stakeholders on project scoping, execution, implementation, and change management activities.
• Analyze operational performance trends, identify inefficiencies, and implement process improvements that enhance productivity, resource utilization, automation adoption, cross-site collaboration, and overall operational effectiveness.
• Manage supplier and internal partner selection processes, onboarding activities, performance evaluations, and progress reviews to ensure successful delivery of project objectives and operational outcomes.
• Collaborate with internal stakeholders and service providers to simplify complex workflows, implement process enhancements, and develop workflow efficiency frameworks that proactively identify operational gaps and improvement opportunities.
• Drive exceptional customer and employee experiences across end-to-end programs, policies, and operational processes by ensuring efficient and scalable service delivery models.
• Drive the ideation, development, launch, and scaling of solutions that improve operational efficiency, customer satisfaction, cost optimization, capacity planning, and business performance at local, regional, and global levels.

Requirements

• 7+ years of experience managing operational processes, including SLA governance, queue and ticket management, customer support operations, and service delivery performance monitoring.
• Strong data analytical skills with the ability to collect, synthesize, interpret, and leverage data to support operational planning, decision-making, and continuous improvement initiatives.
• Strong understanding of business operations, industry practices, and domain-specific knowledge, with the ability to translate business requirements into scalable operational solutions.
• Experience identifying, implementing, and managing process improvements, automation opportunities, and operational efficiency initiatives using relevant tools and technologies.
• Strong stakeholder, client, and partner management skills, with the ability to build trusted relationships, influence decisions, manage expectations, and drive alignment across cross-functional teams.