The Infrastructure Services Team under Technology ensures the resilience, security, and high-performance of technology infrastructure across various functions of service monitoring, incident management, and technical support. The team ensures seamless operation, maintenance, and strategic growth of core infrastructure components, including networks, servers, storage, middleware, and databases.
The Senior Network Engineer will report to the Network Manager and is responsible for the daily management of network operations, ensuring its alignment with organisational growth and operational objectives
KeyResponsibilities
NetworkAdministration
· Perform network administration in a heterogeneous environment (production, DR, test)comprising of network and security equipment, telecommunication links
· Perform hardening, upgrade, and enhancement on IT infrastructure components
· Monitor, assess, schedule, and implement network and product-specific security vulnerability patches
· Monitor the obsolescence of IT infrastructure components (network systems)
· Monitor expiry and perform renewal of network system passwords and certificates
· Implement network backup operations to ensure data recoverability and business continuity
· Executed disaster recovery plans for IT infrastructure (network systems) and conducted regular disaster recovery (DR) testing and component switchover exercises to ensure usability of standby and DR equipment
· 24 x 7 support is required (Need to work in 5 x shifts)
Project Management and Support
· Provide system and network support for projects in accordance with the project timeline
· Manage infrastructure enhancement and projects in accordance with established project management guidelines
Incident and Problem Management
· Provide second-level network support and resolve incidents and problems in accordance with the established Service Level Agreement (SLA)
· Perform problem diagnosis on incidents and propose & implementmeasures to prevent recurrence
Change and Release Management
· Schedule and release network system changes to the production environment in accordance with the change management process/ procedures
· Present and articulate change requests in CAB or CAMC
Configuration Management
· Develop and maintain a comprehensive operating system, hardware, and software configuration database/ library of all IT infrastructure components used in the production environment
Capacity and Performance Management
· Perform infrastructure system and network capacity monitoring and planning
· Monitor and perform performance tuning to optimize network performance
Process Management
· Implement the underlying processes supporting IT service management, in conformance with corporate security policies and guidelines
· Documentation
· Develop and maintain technical and process documents to upkeep the IT infrastructure
Requirements
Education and Experience
· Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
· Minimum of 15 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC in financial institutions or mission-critical environments
Skills and Knowledge
· Proven hands-on network engineering experience
· Demonstrate good analytical and problem-solving abilities
· Excellent communication skills and possess a customer-oriented mindset
· Strong interpersonal skills and able to work independently as well as in a team
· Ability to manage and prioritise multiple tasks and projects effectively, particularly in a high-stakes environment with competing deadlines
· Familiarity with data centre operations will be an advantage
Professional Certifications
Certifications in Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) Enterprise, CheckPoint Certified Security Administrator (CCSA), Certified Cloud Security Engineer (CCSE), Palo Alto Certified Network Security Administrator (PCNSA),Palo Alto Networks Certified Network Security Engineer (PCNSE), Fortinet Network Security Expert (NSE) (up to level 4) and Certified Network Defender
