• Engage users to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.
• Provide daily applications support and perform administrator functions such as user management, security management, etc.
• Conduct regular user trainings as well as reviews and revise training materials.
• Manage business applications related projects, including user acceptance tests and data migration, and ad-hoc assignments.
• Provide ad-hoc support to other application systems like NetSuite, Salesforce, HRMS, etc, when needed.
• Ensure data handling and system configurations comply with organisational policies and applicable regulations (e.g. PDPA).
• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.
• Develop SOP, user guides, training materials and systems documentations and ensure these are up-to date.
• Provide assistance in planning, design, research and acquisition of new or upgraded business applications.
• Prepare reports/ dashboards for IT department.
• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.
• Be a role model, to lead by example in workplace and provide guidance to junior colleagues.
The above activities are no means exhaustive and are subjected to amendment whenever is needed.
Minimum Education / Qualifications
• Diploma/ Degree in Information systems or equivalent.
Minimum Years of Relevant Experience
• 2 years’ or more experiences in CMS, CRM business applications support and project implementation.
Knowledge/Skills
• Experiences in analysing, designing and implementing information systems and strong passion in business processes.
• Experiences in Client Management System processes (e.g. Referral, Admission, Case Management, Attendance Management, Incident Management, Fee Management, Graduation, etc).
• Experiences in project, incident, change and risk management.
• Knowledge of SDLC methodologies and project management frameworks (e.g. Agile, Waterfall).
• Familiarity with data privacy regulations (e.g. PDPA, GDPR) and organisational security standards.
• Knowledge of process modelling tools and techniques (e.g. UML, BPMN).
• Basic experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).
• Basic understanding in NetSuite/ SAP, Microsoft Dynamics, Salesforce, HRMS, Business Intelligence and workflow tool would be an advantage.
• Knowledgeable in Power Platform, Copilot, Microsoft Office and other Windows and web applications.
Attributes (functional or leadership competencies)
• Proactive in seeking assistance, input and feedbacks.
• Customer-centric.
• Team player with excellent interpersonal skills and multi-tasker.
• Excellent communication and written skills.
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