Total 321 Human Resources / Recruitment job vacancies

Brief Summary:

Join a dynamic team as a Manager in Human Resources & Corporate Affairs, where you will play a pivotal role in driving HR strategies and corporate compliance initiatives while fostering a positive workplace culture.

Responsibilities:

• Oversee HR functions, including employment contract updates, onboarding, and training programs.
• Verify the authenticity of employee data and maintain data integrity within the HR system.
• Develop and implement HR strategies, policies, and procedures aligned with organizational goals.
• Manage the full recruitment cycle, onboarding processes, and employee development initiatives.
• Ensure fairness and competitiveness in compensation, benefits, and performance management.
• Foster a culture of engagement through effective communication and employee relations initiatives.
• Manage payroll processing with accuracy and compliance, ensuring timely salary disbursement.
• Handle annual employment income submissions to the Inland Revenue Authority of Singapore (IRAS).
• Manage work pass applications and renewals with regulatory authorities.
• Serve as the primary point for corporate communications, including media inquiries and public relations.
• Develop and execute corporate social responsibility initiatives to enhance brand reputation.
• Collaborate with industry stakeholders to ensure regulatory compliance.
• Serve as secretariat for board meetings, managing agendas, minutes, and follow-up actions.
• Ensure confidentiality and accuracy in all board-related documentation and communications.
• Oversee administrative operations including call management, correspondence, and vendor relationships.
• Member of the Safety Committee, liaising on workplace safety matters.

Requirements:

• Degree in Human Resource Management or Business Administration.
• Proficiency in TimeSoft HRMS and Microsoft PowerPoint / Excel.
• Strong communication skills with the ability to engage with diverse stakeholders.
• High level of discretion and confidentiality in handling sensitive matters.
• Familiarity with corporate standards and practices is a plus.
• IHRP Certification is an advantage.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

The Senior Resource Manager plays a critical role that blends strategic workforce planning with a strong focus on employee engagement and development. They are responsible for ensuring that the right people with the right skills are assigned to the right projects at the right time, while also fostering a positive and motivating work environment that nurtures talent and maximizes employee satisfaction.

Key Responsibilities with an Emphasis on Employee Engagement:

Job summary: The incumbent is responsible for assigning the right resources to the right projects at the right time to ensure successful delivery of projects.

You will

Assigning available employees to projects in accordance with their skillsets, previous experience, and availability.

Monitoring day-to-day project activities and corresponding resources.

Capacity planning, i.e. making sure that a company’s resources have the capacity to work on upcoming projects.

Monitoring and managing employees’ workload, utilization, and overtime hours.

Managing resource conflicts.

Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, etc; informing senior management of any issues related to inability to meet clients’ needs due to resourcing.

Providing project executives with support when it comes to resource management issues or improving resource management processes.

Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.

Collaborating with the BO, Finance, and HR department regarding hiring or project related incentives and or company initiatives and projects.

Documenting processes (e.g. weekly utilization report or annual workforce planning, etc.

Manage New Graduate Talent and Resource Development plan.

You bring

Experience: Proven experience in resource management, preferably within a Systems Integrator or IT consulting environment, with a demonstrated focus on employee engagement and development. Strong soft skills of multi-tasking, analytics, problem solving, interpersonal skills, critical thinking, and forecasting skills.

Knowledge: Strong understanding of project management methodologies, resource allocation processes, capacity planning techniques, and human resources best practices.

Skills: Excellent analytical, problem-solving, and decision-making skills, coupled with exceptional communication, interpersonal, and negotiation skills. Proficient in using resource management tools and software.

Education: Bachelor's degree in business administration, human resources, or related field.

Relevant certifications (e.g., PMP, HRCI, SHRM-CP) are a plus.

Good knowledge in Microsoft Power Point, Excel and Power BI will be a plus.

Company Overview / Employee Value Proposition

Our preschools believe in a play-based approach with hands-on experiences. Educators ensure that learning is both challenging and child-centered. The activities are funand faith-filled, focusing on students' progress and development. We balance knowledge, learning skills, and attitudes with boundaries that allow children to feel safe exploring and experiencing.

Job Summary

The HRM will lead the design and execution of performance and development systems across multiple preschool centres. Reporting to the Executive Director, you will align HR strategies with business goals, drive talent management frameworks, and ensure compliance with employment laws to foster a high-performance, employee-focused culture.

Responsibilities

• Develop, execute HR strategies and initiatives that align with the organisation’s overall business objectives to drive workforce effectiveness
• Lead and mentor HR Asst/Exec, providing guidance and supervision to ensure effective HR operations
• Partner with centre leaders and external stakeholders (ECDA, MOM, etc) to align HR practices with operational needs and regulatory requirements
• Develop workforce plans and succession strategies to ensure sustainable staff
• Facilitate resolution of employee relations issues by addressing demands, grievances, and conflicts to maintain a collaborative work environment
• Lead end-to-end recruitment, onboarding, and induction processes, including revision of letters, contracts, and employment condition updates to ensure smooth talent acquisition and integration
• Design, implement, and monitor HR systems, policies, and SOPs to support operational consistency and compliance
• Yearly update of employees’ handbook to reflect current policies and best practices
• Conduct exit interviews and manage leavers’ processes to capture insights and ensure proper offboarding
• Cultivate a positive and inclusive workplace culture that supports employee engagement and retention
• Oversee, implement and manage a performance appraisal system aligned with ECDA’s skills framework
• Manage payroll operations to ensure accurate and timely compensation processing
• Identify training needs, monitor and review their effectiveness to enhance employee skills and performance
• Generate and present HR metrics and reports to management, leveraging analytics to inform strategic decision-making
• Ensure full compliance with employment laws and regulations to mitigate organisational risk
• Stay current with developments in employment legislation and HR best practices to continuously improve HR functions
• Perform routine and special tasked HR duties required to support organisational needs

Pre-Requisites

• Degree in HR Management, Business Admin or equivalent
• Min 3 - 5 years HR experience in managerial responsibilities
• Strong knowledge of MOM regulations, Employment Act
• Knowledge in ECDA requirements would be advantageous
• Excellent leadership, communication, and problem‑solving skills
• Experience in preschool or education sector preferred

Able to commence Immediate or on Short Notice
Work location : Jurong West (shifting to Bukit Timah, near Cashew mrt)

Responsibilities including but not limited to:

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Job Summary

Lead and drive talent management, succession planning, and leadership development initiatives to build a strong and sustainable leadership pipeline within the organisation. This role partners closely with business leaders and HR teams to implement impactful talent strategies and programmes.

Job Responsibilities

Talent Management & Succession Planning
• Drive end-to-end talent management processes, including talent reviews, assessments, and succession planning
• Monitor and track development plans for high-potential employees and succession candidates
• Support engagement and development initiatives for leadership pipeline

Leadership Development & Programmes
• Plan and implement leadership development and learning initiatives
• Manage talent programmes, secondments, and high-potential development pathways
• Coordinate mentoring and coaching programmes, including vendor management
• Design and implement leadership programmes in partnership with stakeholders

Data Analytics & Reporting
• Analyse talent data and generate insights using dashboards and analytics tools
• Track KPIs related to talent management and leadership development
• Support process improvements through data-driven insights

Stakeholder & Project Management
• Partner with business leaders, HR teams, and external vendors
• Support leadership appointment and succession processes
• Drive organisational projects related to talent, culture, and transformation initiatives

Requirements

• Degree in Human Resources, Business, or related discipline
• Minimum 6 years of experience in talent management, L&D, or organisational development
• Experience in designing and implementing talent and leadership programmes
• Experience in project management and change management
• Analytical with ability to interpret data and provide insights
• Familiarity with HR systems or talent analytics tools is an advantage

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

JOB DESCRIPTION:

• Lead and develop the HR team to ensure high performance and professional growth.

• Look at continuous process improvements as the team delivers end-to-end HR transactions including payroll and benefits administration, employee data management and reporting.

• Main point of contact for all employee relations matters

• Perform any other related duties as and when assigned by the management

• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork

• Provide advisories to the management about employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements.

• Reviewing human resources policies and procedures

• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance.

• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency

JOB REQUIREMENTS:

• Bachelor’s degree in Human resources or related Field

• Minimum 3 years of HR experience

• Excellent verbal and written communication skills

• High degree of integrity and discipline

• Ability to create, present and execute ideas, reports, and budgets

• Ability to work both independently and collaboratively in a fast-paced environment

• Proficient with Microsoft Office Suite especially Word and Excel

• Strong knowledge in local employment laws and best practice

Responsibilities

• Partner with business leaders to identify training needs and support employee development initiatives across assigned business units.
• Drive and execute Learning & Development programs, including training needs analysis (TNA), learning journeys, and capability development initiatives.
• Leverage the organisation’s existing L&D frameworks to implement structured learning programs that support business goals.
• Coordinate and manage training initiatives, including working with internal stakeholders and external training providers.
• Monitor and evaluate training effectiveness through feedback and learning outcomes.
• Act as a trusted HR partner to business stakeholders, providing guidance on employee development and people-related matters.
• Support the employee lifecycle, including onboarding activities such as new hire orientation and coordination of access and system setup.
• Maintain training records and support learning administration through the company’s learning platforms.
• Collaborate closely with the HR team and provide support across HR functions, including covering responsibilities when team members are away.

Requirements

• Diploma or Degree in Human Resources, Business Administration, or a related discipline.
• Minimum 3–5 years of experience in Learning & Development / Talent Development / Organisational Development.
• Strong familiarity with L&D frameworks, training needs analysis (TNA), and end-to-end learning program implementation.
• Strong people skills with an approachable and engaging personality; able to build relationships with employees across the organisation.
• Comfortable being hands-on and execution-focused, with the ability to roll up sleeves and support day-to-day HR activities when required.
• Able to multi-task and adapt in a dynamic environment, while managing multiple stakeholders.
• A team player who is flexible, collaborative, and willing to support colleagues across HR functions when needed.
• Quick learner who is able to pick up company processes, policies, and business needs quickly.
• Prior exposure to HR Business Partnering or HR generalist responsibilities will be an advantage, but not mandatory.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.Email resume to ken.ng@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: Y637XY7V

Responsibilities including but not limited to:

• Lead and develop the HR team to ensure high performance and professional growth.
• Look at continuous process improvements as the team delivers end-to-end HR transactions including payroll and benefits administration, employee data management and reporting.
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Provide advisories to the management about employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements.
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance.
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
  

Requirements:

• Bachelor’s degree in Human resources or related Field
• Minimum 3 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to john@oaktree.com.sg

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a HR Manager. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Aboutthe Role

We are seeking a highly driven and experienced Assistant HR Manager to oversee end-to-end HR operations across Singapore and regional offices, while also managing office administration and workplace operations.

This role is pivotal in ensuring compliance with Singapore employment regulations, maintaining smooth office operations, and supporting business growth across multiple jurisdictions.

ROLES AND RESPONSIBILITIES
1.HR Operations & Employee Lifecycle Management

• Manage full employee lifecycle including onboarding, contract management, renewals, and offboarding for internal and external employees
• Review and validate employment documentation including offers, amendments, and exit letters in compliance with Singapore regulations
• Ensure timely and accurate maintenance of employee records in HR systems (e.g., Pulse HRMS, ESS)

2.Payroll & Claims Coordination

• Oversee monthly payroll validation processes in coordination with Finance and external vendors
• Ensure timely submission of timesheets, claims, and payroll inputs within defined cut-off timelines
• Address payroll discrepancies and ensure compliance with statutory requirements

3.Work Pass & Regulatory Compliance

• Manage work pass applications, renewals, and cancellations in accordance with Ministry of Manpower regulations
• Ensure adherence to employment laws and guidelines under Tripartite Alliance for Fair and Progressive Employment Practices
• Support audits and maintain documentation aligned with ISO 9001 standards

4.Regional HR Coordination

• Support HR operations across multiple countries including Singapore, Philippines, and other APAC locations
• Liaise with external vendors for payroll, insurance, and HR services in respective countries
• Ensure consistency in HR processes while adapting to local labour laws

5.Stakeholder & Business Partnering

• Act as a key HR point of contact for internal stakeholders including Business Support, Sales, Finance, and external clients
• Provide HR advisory support on policies, employee relations, and operational matters
• Collaborate with management on workforce planning and HR initiatives

6.Policy, Process & HR Governance

• Develop, implement, and improve HR policies, SOPs, and workflows
• Ensure proper documentation and process control in line with ISO standards
• Drive continuous improvement in HR systems and operational efficiency

7.Employee Relations & Case Management

• Handle employee concerns, disciplinary matters, and performance-related cases
• Support mediation processes and ensure fair and consistent handling of HR issues
• Maintain confidentiality and professionalism in all employee interactions

8.HR Projects & Initiatives

• Lead or support HR transformation projects including HR system implementation and process automation
• Drive initiatives related to employee engagement, training, and organisational development
• Support company-wide HR communications and events

9.Office Management & Workplace Operations

• Oversee daily office operations to ensure a safe, efficient, and well-maintained work environment
• Manage office facilities, vendors, and service providers (e.g., maintenance, cleaning, utilities, pantry supplies)
• Coordinate office space planning, seating arrangements, and workplace logistics
• Monitor and manage office budgets, procurement, and inventory of supplies and assets
• Ensure workplace compliance with health, safety, and regulatory requirements
• Support planning and execution of company events, townhalls, and employee engagement activities
• Act as the main point of contact for office-related matters and vendor coordination

10.Leadership & Team Management

• Lead, manage, and mentor HR team members to ensure effective delivery of HR operations and services
• Coordinate cross-functional teams and stakeholders to drive completion of tasks, projects, and organisational objectives
• Provide guidance, direction, and support to ensure alignment with company goals and timelines
• Monitor team performance, ensure accountability, and drive continuous improvement

REQUIREMENTS

• Bachelor’s Degree in Human Resource Management, Business Administration, or related field
• Minimum 5–8 years of HR generalist experience, preferably in a regional or fast-paced environment
• Strong knowledge of Singapore employment laws and HR compliance practices
• Experience in payroll coordination and HR operations across multiple countries is an advantage
• Familiarity with HR systems (e.g., HRMS, ESS platforms)
• Experience in office or facilities management will be an added advantage
• Strong stakeholder management and communication skills
• High level of attention to detail and ability to manage multiple priorities

Preferred Attributes

• Experience supporting or leading ISO 9001 audit processes and maintaining HR documentation controls
• Demonstrated leadership ability with experience managing or guiding HR teams and initiatives
• Strong interpersonal and communication skills with a high level of empathy and professionalism
• Exposure to regional HR practices across APAC with the ability to navigate multi-country requirements
• Ability to work independently while driving HR initiatives and managing competing priorities
• Strong analytical, problem-solving, and decision-making capabilities in a fast-paced environment

Why Join Us

• Opportunity to work in a dynamic, fast-paced regional environment with exposure to multi-country HR operations across APAC
• Play a key role in driving HR operations, process improvements, and business support within a growing organisation
• Collaborative and growth-focused workplace that values ownership, initiative, and continuous learning
• Competitive remuneration package including insurance coverage, mobile allowance, and other employee benefits

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online oremail your UPDATED CV in Microsoft Word format to Saridha@aven-sys.com and keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name        : Saridha Sekar          

Reg No.                       : R1325954

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

About Quess Singapore

Quess Singapore is part of Quess Corp, one of Asia’s leading business services providers. We specialize in workforce solutions that help our clients streamline operations, scale teams efficiently, and access top talent across industries. Our mission is to connect exceptional people with the right opportunities while building lasting relationships with both candidates and clients.

Role Overview

As a Recruitment Manager at Quess Singapore, you will be responsible for leading, developing, and managing the recruitment team to deliver exceptional talent solutions for our clients. You will drive performance, oversee end-to-end recruitment operations, and work closely with senior management to meet business goals. This is a strategic and hands-on leadership role, requiring excellent stakeholder management, team coaching, and commercial acumen.

Key Responsibilities

1. Team Leadership & Development

• Lead and manage a team of Recruitment Consultants and Senior Consultants, setting clear goals and KPIs.
• Provide coaching, mentorship, and performance feedback to develop team capabilities.
• Foster a positive, collaborative, and results-driven team culture.

2. Recruitment Operations & Delivery

• Oversee end-to-end recruitment process for key clients, ensuring delivery against SLAs and quality standards.
• Drive consistency and excellence in sourcing strategies, screening, and candidate experience.
• Monitor and manage workload distribution to ensure efficiency and timely closures.

3. Client & Stakeholder Management

• Act as a strategic recruitment partner to key clients, understanding their business and talent needs.
• Build and maintain strong client relationships, attending regular review meetings and sharing market intelligence.
• Collaborate with internal business heads to align recruitment delivery with revenue and growth objectives.

4. Business & Market Intelligence

• Analyse hiring trends, market salary data, and competitor activity to advise clients and business leaders.
• Recommend strategies to improve recruitment performance, time-to-fill, and quality-of-hire metrics.
• Identify opportunities for new business growth or service offerings.

5. Process & Compliance Excellence

• Ensure team compliance with internal processes, documentation, and statutory requirements.
• Maintain accurate and timely reporting in the Applicant Tracking System (ATS).
• Continuously improve recruitment workflows for better productivity and efficiency.

Key Skills & Attributes

• Strong leadership and people management skills, with a proven ability to motivate and inspire teams.
• Excellent stakeholder management and consultative approach.
• Strong problem-solving, negotiation, and decision-making abilities.
• Commercially savvy, with a good understanding of P&L and revenue drivers in a staffing business.
• Data-driven, with the ability to use metrics and analytics to guide decision-making.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business, or related field (preferred).
• Minimum 6–8 years of recruitment experience, with at least 2–3 years in a team lead or managerial role (agency/staffing environment preferred).
• Proven track record in meeting hiring targets, driving team performance, and managing client relationships.

Why Join Quess Singapore?

• Great Place to Work® Certified: Recognized for our commitment to a positive workplace culture.
• Leadership Opportunity: Lead a high-performing team and shape the recruitment function’s success.
• Strategic Impact: Work closely with senior management to influence hiring strategy and business growth.
• Regional Exposure: Be part of a fast-growing organization with opportunities to collaborate across markets.
• Learning & Growth: Access leadership development programs and career pathways within Quess Corp.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Whatyou'll be doing?

• Develop HR strategies: Craft and implement HR policies and procedures aligned with company objectives, ensuring best practices across all HR functions.
• Manage HR operations: Oversee recruitment, employee relations, performance management, training, and compensation to foster a positive work environment.
• Drive employee engagement: Design and execute programs to enhance employee satisfaction, resolve conflicts, and maintain a harmonious workplace.
• Ensure compliance: Stay up-to-date with employment legislation and implement policies to maintain full compliance with HR-related regulations.
• Lead HR initiatives: Spearhead projects in human capital, talent management, succession planning, and performance management to support organizational growth.
• Oversee budgeting: Prepare and manage the HR budget, ensuring efficient allocation of resources for departmental activities.

·       Administer payroll: Manage payroll processes and handle external submissions to relevant authorities, ensuring accuracy and timeliness.

·       Improve productivity: Initiate and implement HR programs aimed at enhancing operational efficiency across the organization.

·       Manage performance: Oversee the performance management process, aligning employee goals with company objectives for optimal results.

·       Coordinate training: Identify training needs, plan and execute effective learning programs to support employee development and growth.

·       Supervise office administration: Establish standard operating procedures for proper documentation and control of office operations.

·       Handle insurance and claims: Manage group insurance policies and oversee government-related claims and surveys.

·       Provide group-wide support: Offer HR and administrative assistance across all departments within the organization.

Who are they looking for?

• Educational background: A degree/diploma in Business, Administration, or Human Resources, coupled with a passion for people management and organizational development.
• Industry experience: Must be familiar with the Building, Construction, or Property industry, bringing valuable insights to HR practices in this sector.

Recruitment

·        Support in local and overseas recruitment exercises such as recruitment in Polytechnics, ITEs, job fairs, overseas trips etc.

·        Put up and review job advertisements, shortlist applicants, arrange applicants for interview by respective Department Managers.

·        Prepare employment contracts, letters and other relevant documentation

·        Keep track and follow-up on recruitment progress for open positions and update Management on the recruitment progress

Employee Engagement

·        Coordinate social and recreational activities to promote staff interaction and enhance the well-being of the employees.

·        Assist in communication sessions such as Town Hall Meetings, Conversations with ED, Tea Sessions with Chairman etc.

·        Coordinate Workplace Health programs.

·        Coordinate and administer Recognition Awards for employees

·        Coordinate for employees’ accommodation arrangement and dormitory

·        Coordinate and conduct staff orientation programs

HR Administration and Operations

·        Assist in the review and update of Company’s policies and procedures as required.

·        Maintain and update job descriptions for the whole Company.

·        Create, maintain and update employees’ record in HRIS & P-Files

·        Conduct audit check on employees’ accommodation

·        Conduct exit interviews for employees leaving the Company

·        Review and improve HR processes to enhance efficiency and effectiveness

·        Ensure accurate and timely data submission to government agencies

Payroll

·        Perform full spectrum of payroll processing that is in compliance with Company policies and statutory requirements.

·        Submit monthly CPF payments, tax filing for employees

·        Administer and submit NS make-up pay claims and all government paid leave claims

·        Maintain and update payroll records and data

·        Prepare manpower cost reports and statistics

·        Assist in employees’ queries on pay and benefits

Compensation & Benefits

·        Provide administrative support in HCM activities such as performance appraisals, annual increment, performance bonus payment.

·        Administer staff benefits and claims in accordance with Company policies such as medical, insurance, leave, Workman Injury Compensation Claims etc.

·        Work with Head of HR to review on compensation and benefits programs including salary benchmarking and benefits policies.

Interested candidates do send in your resume to wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Job purpose

The Talent Acquisition Manager is responsible for leading and executingend-to-end recruitment activities across the organization while taking ahands-on approach in managing the full employee lifecycle from onboarding tooffboarding. This role partners closely with hiring managers and businessleaders to drive manpower planning, attract high-quality talent, and ensure aseamless employee experience. In addition to recruitment, the role supportscore HR operations and initiatives to enhance overall organizationaleffectiveness.

人才招聘经理将负责主导并执行公司整体端到端招聘工作，同时以实操为主，全面管理员工从入职到离职的全生命周期。该职位需与用人部门及业务负责人紧密合作，推动人力规划，吸引高质量人才，并确保员工体验顺畅。此外，该岗位亦需支持人力资源运营及相关项目，以提升组织整体效能。

Job Responsibilities职位职责

1. Talent Acquisition 招聘管理（核心职责）

• Lead and execute end-to-end recruitment processes, including manpower planning, job posting, sourcing, screening, interview coordination, offer management, and onboarding.
  主导并执行端到端招聘流程，包括人力规划、职位发布、人才搜寻与筛选、面试安排、录用管理及入职流程。
• Partner with hiring managers to understand hiring needs, define job requirements, and develop effective recruitment strategies. 与用人部门紧密合作，了解招聘需求，明确岗位要求，并制定有效招聘策略。
• Proactively source candidates through multiple channels such as job portals, LinkedIn, referrals, and networking.通过招聘平台、LinkedIn、员工推荐及人脉网络等多渠道主动搜寻候选人。
• Manage the full candidate lifecycle to ensure a positive candidate experience. 管理候选人全流程，确保良好的候选人体验。
• Drive interview processes, provide market insights, and support hiring decisions. 推动面试流程，提供市场洞察，并支持招聘决策。
• Manage offer processes including salary benchmarking, negotiation, and documentation. 负责录用流程，包括薪酬对标、薪资谈判及相关文件处理。
• Track and analyse recruitment metrics to improve hiring effectiveness.
  跟踪及分析招聘数据，以提升招聘效率及质量。

2.Employee Lifecycle Management 员工全生命周期管理（入职至离职）

• Manage and support the full employee lifecycle, including onboarding,probation review, confirmation, contract management, and offboarding.负责员工全生命周期管理，包括入职、试用期评估、转正、合同管理及离职流程。

• Ensure smooth onboarding experience and proper integration of new hires.确保新员工顺利入职并快速融入组织。

• Oversee exit processes, including resignation handling, exit interviews,and documentation.管理离职流程，包括离职处理、离职面谈及相关文件。

• Maintain accurate employee records and ensure HR data compliance.维护员工档案，确保人力资源数据的准确性及合规性。

3. HR Operations & Generalist Support 人力资源运营与综合职能支持

• SupportHR functions including HR operations, performance management, learning &development, and employee engagement.支持人力资源各项职能，包括HR运营、绩效管理、培训发展及员工关系。

• Assist in implementing performance management processes such as goal setting,probation reviews, and appraisals.协助推动绩效管理流程，包括目标设定、试用期评估及绩效考核。

• Coordinate training and development initiatives 协助培训与发展相关工作。

• Provide HR advisory support on policies and procedures为员工及管理层提供HR政策及流程方面的支持与建议。

• Ensure compliance with local labour laws and company policies确保人力资源工作符合当地劳动法规及公司制度。

• Participate in HR projects such as process improvement and HR digitalization.参与HR项目，如流程优化及数字化建设。

4. Stakeholder Management 业务协作与伙伴关系

• Act as a trusted HR partner to hiring managers and leadership.作为业务部门及管理层可信赖的人力资源合作伙伴。

• Collaborate cross-functionally to support business growth and workforce planning.与各部门协作，支持业务发展及人力规划。

• Provide insights through HR data and analytics to support decision-making.通过人力数据分析提供洞察，支持管理决策。

Job Requirements 职位要求

• Degree in Human Resources, Business Administration, or related field.人力资源管理、工商管理或相关专业本科或以上学历。

• Minimum 5–8 years of HR experience with strong hands-on recruitment exposure.具备5–8年以上人力资源经验，并拥有丰富的招聘实操经验。

• Proven experience managing end-to-end recruitment independently.具备独立负责端到端招聘流程的能力。

• Experiencein agency/headhunting or in-house recruitment is an advantage.具备猎头或企业内部招聘经验者优先。

• Familiar with employee lifecycle management and HR operations.熟悉员工生命周期管理及人力资源运营流程。

• Experiencein Retail, FMCG, TCM, or consumer-related industries is preferred.具备零售、快消品、中医药或消费品行业经验者优先。

• Strong communication, interpersonal, and stakeholder management skills. 具备良好的沟通能力、人际交往能力及利益相关者管理能力。

• Ability to work in a fast-paced, hands-on environment.能够在快节奏及实操导向的环境中工作。

• Proactive,detail-oriented, and well-organized. 工作积极主动、细致严谨、条理清晰。

• Bilingual in English and Chinese is preferred. 具备良好的中英文沟通能力者优先。

What We Offer

• Opportunity to shape and grow a heritage brand for future generations.参与塑造并发展传承品牌，使其在未来世代继续保持影响力。

• A collaborative, purpose-driven work culture that values innovation and integrity.拥有协作、目标明确、重视创新与诚信的工作文化。

• Competitive compensation and benefits package.提供具竞争力的薪酬与福利待遇。

• Professional growth and development opportunities.提供专业成长与发展的机会。

Job Description:

Our client is a leading financial services company headquartered in Singapore. They are seeking an experienced and people-centric Senior HR Manager to lead HR operations and strategic initiatives for their local and regional business. This role is pivotal in partnering with business leaders to attract, retain, and develop talent, while ensuring compliance with labor laws and promoting a positive and high-performing work culture.

Key Responsibilities:

• Act as a strategic HR partner to business leaders across different business functions.
• Drive workforce planning, succession planning, and organizational design to support business objectives.
• Champion people strategies that support performance, growth, and cultural alignment.
• Oversee end-to-end recruitment efforts for key roles, ensuring quality hires in a competitive talent market.
• Lead onboarding programs and employee engagement initiatives.
• Identify training needs and implement talent development programs that build future leaders.
• Ensure compliance with local labor laws, health and safety regulations, and company policies.
• Provide guidance on employee relations, disciplinary matters, and grievance handling.
• Maintain a fair and inclusive workplace while fostering high levels of morale and retention.
• Lead performance review processes, goal setting, and calibration cycles.
• Support implementation of compensation and benefits strategies aligned with market benchmarks and internal equity.
• Analyze HR data and metrics to support decisions around retention, productivity, and engagement.

Requirements:

• Bachelor’s degree in Human Resources, Business, or related field.
• At least 8-10 years of HR experience, within fintech or financial services industries.
• Experiences managing regional stakeholders (APAC or SEA) is required.
• Strong knowledge of local employment laws and HR best practices.
• Experience in stakeholder management and working in matrix organizations.
• Excellent communication, interpersonal, and problem-solving skills.
• Hands-on, proactive, and able to thrive in a fast-paced environment.

EA Licence No: 23S1615

• Screen and shortlist resumes submitted via various career portals, conduct phone screening and surface potential candidates who meet the job requirements to hiring managers
• Pro-actively source and reach out to potential candidates to engage them on career opportunities
• Plan and coordinate recruitment events such as recruitment fairs/ career talks to maintain a strong employer brand presence
• Identify opportunities and drive improvement initiatives to enhance effectiveness and efficiency of recruitment workflows and processes

Requirements

• Minimum Degree in any discipline
• Minimum 5 - 8 years of experience in HR function, preferably in organisations with high volume of recruitment
• A good understanding of Singapore's talent market and have prior experience in conducting proactive searches for potential candidates through market-mapping & databases etc

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg

EA License No:99C4599

The HR Manager is responsible for overseeing all aspects of human resources practices and processes. This role supports business needs and ensures the proper implementation of company strategy and objectives through effective people management.

Key Responsibilities

• Develop and implement HR strategies aligned with overall business goals
• Manage the recruitment and selection process
• Oversee employee onboarding, training, and development programs
• Maintain and improve employee relations by addressing demands, grievances, or other issues
• Ensure legal compliance with labor laws and regulations
• Manage performance appraisal systems to drive high performance
• Support current and future business needs through talent management
• Oversee compensation and benefits programs
• Maintain HR records and prepare reports for management
• Promote a positive workplace culture
• Requirements & Qualifications
• Education & Experience

• Bachelor’s degree in Business Administration, HR or related field

• Skills & Competencies
• Excellent communication and interpersonal skills
• Strong leadership and organizational abilities
• Problem-solving and conflict resolution skills
• Ability to handle confidential information with integrity
• Experience with HR software/systems (e.g., HRIS)
• Proficient in both written and spoken English and Chinese (Mandarin)

Responsibilities:

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures
• Review and maintain all HR related policy
• Posting of recruitment advertisements
• Ensure and maintain good brand and communication consistency for all company materials and collaterals
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding
• Engagement with both internal and external stakeholders such as employees and vendors, etc
• Reports generation
• Payroll administration
• Work pass administration
• Perform any other ad-hoc duties as assigned

Requirements:

• 2 years’ experience and above is preferred
• Possess a keen interest in human resources
• Ability to work independently and with a team
• Thrives in a fast-paced environment
• Ability to handle the pressure of meeting tight deadlines
• Self-motivated and resourceful with good multitasking and organisational ability

Summary  

The Resource Optimization Manager is responsible for maximizing the utilization of available resources through the provision of medium-term tactical planning and dynamic deployment.  

Duties and Responsibilities  

• Provide an independent view regarding the most effective utilization of all resources. Support the allocation of resources in through Medium and short-term planning. Guide, direct and support Resource Planners and Allocators to effectively resource shifts on a 24/7 basis through three distinct phases:   

  • Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift  

  • Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load  

  • Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads  

• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).  

• Actively work with the Duty Managers and Resource Allocators by providing expert advice, input, and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.  

• Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.   

• Monitor the effectiveness of the rosters and compile automated or manual reports that demonstrate over-coverage or under-coverage on a weekly / monthly basis.  

• Provide the Manager, Resource Planning & Business Improvement, with strategic analysis on “what-if” scenarios by finding efficiency-increasing ways to roster staff.  

• Preview and review the allocation of resources and interfere where necessary  

• Ensure compliance with all workplace safety, security, and health policies and procedures  

• Prepare and review budget submissions for manpower and ground equipments 

• Perform any ad-hoc duties as assigned by the reporting manager or department head  

Requirements  

• Minimum Degree or Diploma from a recognized tertiary institution with a minimum 6 years of experience in a planning / resource management role  

• Preferably with 4 years of supervisory experience  

• Previous experience with an airline, airport, MRO or ground handling company a distinct advantage  

• Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration. 

Key Responsibilities

• Lead the full spectrum of HR functions, including recruitment, onboarding, performance management, employee engagement, compensation, and training & development.
• Working closely with the CEO and key personnel to analyse key data and develop key metrics (cost of hire, attrition/ retention rates, talent pipelines, training costs, OT costs, Levy costs etc.), to develop insights, drive decisions and come up with improvement plans.
• Manage the monthly payroll process, ensuring accurate and hands-on calculation of commissions, incentives, overtime claims including verification of sales invoices.
• Ensure compliance with statutory requirements such as MOM, CPF, IRAS regulations, including work pass applications, renewals, cancellations, tax clearances, and IR8A/IR21 submissions.
• Handle employee relations matters, including grievance management and disciplinary actions, in a fair, consistent, and compliant manner.
• Develop, review, and update HR policies, SOPs, and the employee handbook in accordance with industry practices and regulatory changes.
• Maintain sound knowledge of Singapore Labour Laws, the Employment Act, and MOM procedures.
• Mentor and support the HR team, fostering capability development and improving overall performance.
• Drive and implement employee engagement and retention initiatives to foster a positive workplace culture.
• Provide management with HR reports, data analysis, and strategic recommendations.
• Identify and contribute to process improvements to increase operational efficiency.
• Coordinate and support the planning of employee events, meetings, and training sessions.
• Oversee daily office administration to ensure smooth operations.
• Manage inventory and logistics to maintain adequate stock levels, and assist with inventory checks upon stock arrival.
• Perform other ad-hoc duties and responsibilities as assigned.

Requirements

• Degree in Human Resource Management, Business Administration, or related field.
• At least 5 years of progressive HR experience, with 3 years in a managerial role, preferably within an SME environment.
• Strong leadership, communication, and interpersonal skills.
• Able to work in fast paced & dynamic environment.
• Strong attention to detail and accuracy.
• Proficiency in Whyze, payroll systems, and Microsoft Office applications.

Key Responsibilities

• Lead the full spectrum of HR functions, including recruitment, onboarding, performance management, employee engagement, compensation, and training & development.
• Working closely with the CEO and key personnel to analyse key data and develop key metrics (cost of hire, attrition/ retention rates, talent pipelines, training costs, OT costs, Levy costs etc.), to develop insights, drive decisions and come up with improvement plans.
• Manage the monthly payroll process, ensuring accurate and hands-on calculation of commissions, incentives, overtime claims including verification of sales invoices.
• Ensure compliance with statutory requirements such as MOM, CPF, IRAS regulations, including work pass applications, renewals, cancellations, tax clearances, and IR8A/IR21 submissions.
• Handle employee relations matters, including grievance management and disciplinary actions, in a fair, consistent, and compliant manner.
• Develop, review, and update HR policies, SOPs, and the employee handbook in accordance with industry practices and regulatory changes.
• Maintain sound knowledge of Singapore Labour Laws, the Employment Act, and MOM procedures.
• Mentor and support the HR team, fostering capability development and improving overall performance.
• Drive and implement employee engagement and retention initiatives to foster a positive workplace culture.
• Provide management with HR reports, data analysis, and strategic recommendations.
• Identify and contribute to process improvements to increase operational efficiency.
• Coordinate and support the planning of employee events, meetings, and training sessions.
• Oversee daily office administration to ensure smooth operations.
• Manage inventory and logistics to maintain adequate stock levels, and assist with inventory checks upon stock arrival.
• Perform other ad-hoc duties and responsibilities as assigned.

Requirements

• Degree in Human Resource Management, Business Administration, or related field.
• At least 5 years of progressive HR experience, with 3 years in a managerial role, preferably within an SME environment.
• Strong leadership, communication, and interpersonal skills.
• Able to work in fast paced & dynamic environment.
• Strong attention to detail and accuracy.
• Proficiency in Whyze, payroll systems, and Microsoft Office applications.

Human Resource Manager

We are partnering with a well-established organisation in Singapore, supporting multiple locations and a growing team.

They are looking for a hands-on HR Manager to take ownership of the HR function and work closely with leadership in building a strong, people-focused environment.

This role is ideal for someone who is looking for stability, meaningful work, and the opportunity to grow into a more senior HR position.

What You’ll Be Doing

• Lead and implement HR strategies aligned with organisational needs
• Manage end-to-end recruitment, onboarding and employee lifecycle
• Act as the main point of contact for employee relations matters
• Ensure consistency of HR policies and practices across multiple locations
• Support performance management and staff development initiatives
• Oversee payroll and ensure compliance with Singapore employment regulations
• Identify training needs and support learning & development
• Maintain HR documentation (contracts, handbook, policies)
• Provide HR insights and reports to support decision-making

What We’re Looking For

• Degree in HR or related discipline
• Around 2+ years of HR experience
• Comfortable handling full-spectrum HR responsibilities
• Familiarity with HR systems / payroll is a plus
• Strong organisational skills and attention to detail
• Able to work independently in a hands-on environment
• Positive attitude and good interpersonal skills

EA Personnel: Sim Ee Targa

EA Reg ID: R1102530

EA Licence No.:24C2359

About Our Client

Our client is a fast-growing, consumer-facing lifestyle business with a strong footprint in Singapore and an expanding regional presence. Known for its dynamic and high-energy environment, the organisation is at an exciting stage of growth and continues to invest in strengthening its people and operational capabilities.

This is a newly created headcount as part of their continued expansion.

Key Responsibilities

• Lead and manage the full spectrum of HR operations across Singapore and selected regional entities
• Partner closely with senior management on organisational structure, manpower planning, and people strategy
• Drive the development and continuous improvement of HR frameworks, policies, and governance standards
• Oversee performance management processes, including appraisal frameworks, goal setting, and employee development plans
• Champion employee engagement and retention initiatives to build a strong, collaborative, and high-performing culture
• Review and enhance compensation structures, incentive schemes, and benefits to ensure market competitiveness
• Oversee payroll processes end to end, ensuring accuracy, timeliness, and compliance with statutory requirements
• Lead training and development initiatives, including optimisation of available grants and funding schemes
• Ensure full compliance with local labour laws, regulatory requirements, and internal HR governance standards
• Provide hands-on HR advisory across the employee lifecycle, including recruitment, onboarding, work pass matters, and offboarding

Requirements

• 6+ years of HR experience, with prior experience in a managerial or lead capacity
• Strong understanding of HR operations, employment legislation, and compliance in Singapore
• Experience in consumer-driven industries such as lifestyle, hospitality, retail, or F&B is advantageous
• Proven experience managing payroll and HR systems
• Strong stakeholder management and communication skills
• Hands-on, adaptable, and comfortable in a fast-paced environment
• High level of discretion and professionalism

Application Process

Please submit your resume to Eugenia at apply@empowerpartners.sg, quoting the job title.
Only shortlisted candidates will be contacted.

EA License No.: 24S2395

Registration No.: R22107070

Job Responsibilities:

• Act as the key HR business partner to management and project teams on all HR-related matters, ensuring compliance with company policies and Singapore employment regulations.
• Lead and manage the full spectrum of HR functions, including recruitment, onboarding, employee relations, performance management, compensation & benefits, and offboarding processes.
• Develop and implement manpower planning strategies, including forecasting workforce requirements for ongoing and upcoming projects.
• Prepare and manage manpower costing, budgeting and headcount planning, ensuring alignment with project budgets and business objectives.
• Monitor and control HR operating budgets, including recruitment costs, training expenses, and employee-related expenditures.
• Oversee end-to-end recruitment activities, including sourcing, interviewing, selection, salary benchmarking, and offer management.
• Manage relationships with recruitment agencies, educational institutions, and external partners for talent pipeline development.
• Oversee all work pass applications, renewals, cancellations, and ensure full compliance with MOM regulations and reporting requirements.
• Ensure timely coordination of medical examinations and statutory compliance for foreign workers.
• Lead employee relations and disciplinary matters, providing guidance and resolution in accordance with company policies and local labour laws.
• Oversee payroll processes, including review of payroll, overtime calculations, and statutory submissions.
• Manage and ensure proper maintenance of HR systems and employee records, ensuring data accuracy and confidentiality.
• Prepare and present HR reports, manpower analytics, and dashboards to management for decision-making.
• Drive training and development initiatives, including identifying training needs, coordinating with training providers, and supporting workforce upskilling.
• Lead and participate in HR projects, process improvements, and policy development initiatives.
• Ensure compliance with statutory requirements including MOM, TAFEP, BCA and other regulatory bodies.

Job Requirements:

• Degree in Human Resource Management, Business Administration or related discipline.
• Minimum 5–8 years of relevant HR experience, preferably in construction or managing blue-collar workforce.
• Proven experience in manpower planning, budgeting, and HR cost control.
• Strong knowledge of Singapore employment laws, MOM regulations, and work pass processes.
• Experience handling payroll, employee relations, and full HR operations.
• Familiarity with HR systems (e.g. Whyze HR or equivalent) will be an advantage.
• Strong analytical, communication, and interpersonal skills.
• Ability to work in a fast-paced, project-based environment.

Job roles & responsibilities:

Relationship management

• Establish, maintain, and develop relationships with key contacts within the customer organization and obtain a clear understanding of the customer’s strategy and their operational challenges.
• Establish and maintain active and constructive relationships with other teams in the organisation.

Customer success & service

• Work closely with the Fleet Group and Crewing Operations to ensure service delivery as per contract with the customers and escalate performance issues where required.
• Prepare/participate in, developing customer specific strategies with respect to crew performance, crew retention, future business growth. Review and prepare options for future crewing strategies for assigned customers.
• Develop and deliver effective onboarding and transition plans for new clients / new vessels.

Operational management

• Function as the point of contact in escalation of all crew matters between the Fleets and the Crewing Operations.
• Support the Fleet in managing the crew in respect of on-board performance and procedures and maintaining an overview of compliance.
• Ensure that Crew Management deliver upon the KPI’s agreed between customer, Fleets and Crew Management.
• Assure prompt actions and resolutions are taken upon customer complaints and responded to according to the expectations of the customer.
• Manages promotion pipeline of officers under the BU.
• Start-up reports in OSM’s Improvement Reporting Information System (IRIS) whenever there are customer complaints/deviations/accidents where OSM crew have been involved or reason for entering a suggestion for Improvement.
• Monitor accidents/incidents/diseases (IRIS) reported in the team.

Budget Management

• Prepare, discuss, and secure owners approval for budget revision every year. To share and monitor the client feedback with CM on budget numbers and monthly/ annually spent.

Emergency and Contingency Planning

• Tasks related to Company’s Emergency Contingency Plan

Education and qualification

• University degree/diploma University Degree or Maritime College/Diploma within related field.

Experience & skills

• Minimum 5 years’ proven track record in shipping/ related experience in crewing operation.
• Organised and strong planning/time management skills