We are on the lookout for an Associate HR Executive to join us. This is a front-line position and will be part of the Associate HR support team that acts as the first point of support for agents' HR matters
Job Responsibilities:
- Provide prompt frontline services and perform admin tasks.
- Assist in real estate salespersons licensing matters such as registration and resignations and recruitment.
- Attending to walk-in, phone and email enquiries
- Maintain proper filing and disposal of confidential documents
- Identify and assess our salespersons' need to achieve satisfaction
- Build sustainable relationships and trust with our salespersons through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Take the extra mile to engage our salespersons
- Assist in liaising and creating agency collaterals like name card design, mailers, etc
- Assist in the design and creation of graphics, and layouts for making name cards
Requirements:
- At least 1-2 years of relevant working experience in customer front desk fronting
- Proficient in MS Office applications
- Strong interpersonal and communication skills
- A team player who fosters a cooperative work environment
- Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign/Canva) will be preferred.
Who will thrive in this role?
- You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
- Excellent time management and communication skills
- High attention to detail
