Total 908 F&B / Tourism / Hospitality job vacancies

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

JOB SUMMARY

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Any other duties/tasks as requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Any other duties/tasks as requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

* Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.

* Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

* Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants,

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

* To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

* Develop sales plans to generate business from identified markets/accounts.

* Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

* Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

* Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

* Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

* Perform any other duties assigned by owners according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

* Managing DayAway, TagVenue and other platforms if required.

* Create partnerships with other platforms that may benefit the group for events.

* Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue, Cost of each Event and person target.

* For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.

* Organize each Hotel Dropbox Folder to have all necessary materials for event sales

* Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.

- Any other duties/tasks as requested by management.

Job Responsibilities:

- Perform guest check-in and check-out procedures.

- Attend to guest enquiries professionally via phone, email and walk-ins.

- Handle room reservations and update guest details in the hotel system.

- Conduct regular floor checks and ensure public areas are clean and presentable.

- Coordinate with housekeeping to ensure rooms are ready for arriving guests.

- Assist guests with directions, recommendations and general enquiries.

- Prepare shift handover reports and update operational logs.

- Assist with inventory checks and stock replenishment when required.

- Support night audit and operational duties when assigned.

- Perform any other duties assigned by the Management.

Requirements:

- Friendly and service-oriented personality.

- Comfortable interacting with guests from different nationalities.

- Able to work independently and as part of a team.

- Able to work weekends and public holidays when required.

- No experience required. Training will be provided.

Preferred Availability:

- Minimum 2 to 3 shifts per week.

- Able to commit for at least 3 months preferred.

- Morning, Afternoon and Night shifts available.

What We Offer:

- Flexible scheduling.

- Hands-on hospitality experience.

- Friendly and supportive working environment.

- Opportunity to learn front office, reservations and hotel operations.

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $3500 + aws + flexi benefit + staff meals

Join a luxury hospitality team where exceptional guest communication and service excellence are at the heart of every interaction. We are seeking an experienced Operator Supervisor to oversee the hotel's Communication Centre, lead a team of Operators, and ensure seamless coordination of guest requests and internal communications across the property.

Key Responsibilities

Communication Centre Operations

• Supervise the day-to-day operations of the Guest Service Centre and Communication Centre.
• Ensure all incoming and outgoing calls, messages, and guest requests are handled accurately and professionally.
• Monitor communication systems and operational platforms to maintain service efficiency.
• Lead shift operations and support service continuity during peak periods.

Guest Service & Service Recovery

• Ensure prompt handling of guest enquiries, requests, and feedback.
• Manage guest concerns professionally and coordinate effective service recovery actions.
• Follow up on guest issues to ensure satisfaction and maintain high service standards.
• Support personalised guest experiences by maintaining accurate guest information and preferences.

Team Leadership & Development

• Guide, coach, and motivate the Operator team to achieve service excellence.
• Conduct daily briefings, shift handovers, and operational updates.
• Support recruitment, onboarding, training, and performance development initiatives.
• Monitor service quality and provide regular feedback to team members.

Operational Coordination

• Liaise closely with Housekeeping, Engineering, Front Office, Food & Beverage, and other departments to ensure timely fulfilment of guest requests.
• Coordinate VIP arrangements, special requests, and operational updates across teams.
• Ensure smooth communication flow throughout the hotel to support efficient operations.

Reporting & Performance Management

• Assist with workforce planning and scheduling to meet business demands.
• Prepare operational reports and monitor departmental performance indicators.
• Support cost control initiatives and efficient allocation of resources.
• Identify opportunities to improve service processes and operational effectiveness.

Compliance & Standards

• Ensure compliance with hotel policies, brand standards, and operational procedures.
• Maintain awareness of emergency, safety, and security protocols.
• Uphold confidentiality and professionalism in all guest and operational communications.

Requirements

• Minimum 2 years of supervisory experience within a luxury hotel or hospitality environment.
• Strong knowledge of guest service operations, call handling procedures, and hotel communication systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Familiarity with hotel systems, PMS platforms, and telephony systems is advantageous.
• Strong problem-solving skills with a guest-focused mindset.
• Flexible, proactive, and committed to delivering exceptional hospitality experiences.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $2900 + aws + flexi benefit + staff meals

Our client is a leading international hospitality company. They are seeking a service-driven and experienced Bell Captain to oversee their Bell Desk and Concierge operations. In this leadership role, you will ensure seamless arrival and departure experiences, coordinate guest assistance services, and inspire your team to deliver outstanding hospitality that exceeds guest expectations.

Key Responsibilities

Guest Services & Hospitality Excellence

• Lead the delivery of warm, personalised, and professional guest experiences from arrival to departure.
• Ensure efficient luggage handling, room escorting, transportation arrangements, and concierge services.
• Anticipate guest needs and provide recommendations on dining, attractions, entertainment, and local experiences.
• Handle guest feedback, requests, and service recovery situations with professionalism and care.
• Ensure VIPs, returning guests, and long-stay guests receive tailored and memorable experiences.

Bell Desk & Concierge Operations

• Oversee the daily operations of the Bell Desk, Concierge, and transportation services.
• Coordinate luggage storage, deliveries, airport transfers, limousine bookings, and guest transportation requests.
• Ensure timely handling of guest mail, parcels, messages, and special requests.
• Maintain a professional, organised, and welcoming lobby environment.
• Monitor guest traffic flow and provide operational support during peak periods and special events.

Leadership & Team Development

• Supervise, motivate, and coach Bell Attendants and Concierge team members.
• Conduct daily briefings, shift handovers, and operational updates.
• Delegate duties effectively to ensure smooth operations and service excellence.
• Train and mentor team members to enhance performance and career development.
• Maintain high grooming, presentation, and service standards across the team.

Operational Coordination

• Work closely with Front Office, Housekeeping, Security, Engineering, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest requests, luggage movements, and transportation arrangements.
• Support manpower planning, scheduling, and departmental administrative tasks.
• Assist in implementing service enhancements and operational improvement initiatives.

Safety & Compliance

• Ensure safe handling and storage of guest belongings.
• Adhere to hotel policies, security procedures, and emergency protocols.
• Maintain confidentiality of guest information and uphold professional standards at all times.
• Promote a safe, secure, and positive working environment for guests and colleagues.

Requirements

• Diploma or certification in Hospitality Management or a related discipline preferred.
• Minimum 3–5 years of experience in Bell Desk, Concierge, Guest Services, or Front Office operations within a hotel environment.
• Previous supervisory or team leadership experience is an advantage.
• Excellent interpersonal, communication, and guest service skills.
• Strong leadership, organisational, and problem-solving abilities.
• Good knowledge of local attractions, dining, entertainment, and transportation services.
• Familiarity with hotel management systems and Microsoft Office applications.
• Ability to thrive in a fast-paced hospitality environment.
• Willingness to work shifts, weekends, and public holidays.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $2700 + aws + flexi benefit + staff meals

Our client is a leading international hospitality company. They are looking for a friendly, energetic, and service-oriented Bell Attendant to join their Front Office team. As one of the first faces guests encounter, you will play an important role in delivering warm hospitality, assisting with arrivals and departures, and ensuring every guest enjoys a seamless and memorable stay.

Key Responsibilities

Guest Arrival & Departure Services

• Welcome guests warmly upon arrival and provide assistance throughout their stay.
• Assist with luggage handling, storage, and delivery in a safe and professional manner.
• Escort guests to their rooms and introduce hotel facilities, amenities, and services.
• Support smooth check-in and check-out experiences by coordinating closely with the Front Office team.

Concierge & Guest Assistance

• Respond promptly to guest enquiries, requests, and special arrangements.
• Assist with transportation bookings, directions, restaurant recommendations, and local information.
• Handle guest parcels, messages, mail, and deliveries efficiently.
• Anticipate guest needs and provide personalised service whenever possible.

Lobby & Operational Support

• Maintain a welcoming, organised, and professional lobby environment.
• Support VIP arrivals, group check-ins, special events, and peak operational periods.
• Assist with luggage storage management and ensure guest belongings are handled securely.
• Coordinate with Housekeeping, Security, Concierge, and other departments to deliver seamless service.

Guest Experience Excellence

• Provide attentive and courteous service that exceeds guest expectations.
• Promote hotel facilities, dining outlets, and guest experiences when appropriate.
• Handle guest concerns professionally and escalate issues when necessary.
• Contribute to creating memorable and positive guest experiences at every touchpoint.

Safety & Teamwork

• Adhere to hotel safety, security, and operational procedures.
• Ensure safe handling of luggage and guest property.
• Maintain excellent grooming standards and professional conduct.
• Work collaboratively with colleagues to support daily hotel operations.

Requirements

• Previous experience in hospitality, guest services, concierge, or customer service is an advantage.
• Friendly, outgoing, and customer-focused personality.
• Strong communication and interpersonal skills.
• Physically fit and able to lift and transport luggage safely.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Good organisational and teamwork skills.
• Willingness to work shifts, weekends, and public holidays.
• Familiarity with local attractions and hospitality services is a plus.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $2900 + aws + flexi benefit + staff meals

Our client is a leading international hospitality company. They are seeking an experienced and service-driven Chief Concierge to oversee the daily operations of their Concierge team. This role is responsible for ensuring seamless guest assistance services, maintaining operational excellence, and leading a team dedicated to delivering personalised and memorable hospitality experiences.

Key Responsibilities

Concierge Operations & Guest Services

• Manage the day-to-day operations of the Concierge department, ensuring smooth and efficient service delivery.
• Oversee guest requests relating to transportation, luggage handling, restaurant reservations, local recommendations, and special arrangements.
• Ensure all Concierge services are delivered in accordance with hotel standards and guest expectations.
• Maintain a strong presence within the lobby to engage with guests and support operational needs.
• Ensure VIPs, repeat guests, and long-stay guests receive personalised attention and service.

Guest Experience & Service Excellence

• Anticipate guest needs and provide tailored recommendations on dining, attractions, entertainment, and local experiences.
• Handle guest feedback, concerns, and special requests professionally and effectively.
• Ensure seamless coordination of airport transfers, transportation bookings, and other guest arrangements.
• Maintain comprehensive knowledge of local attractions, events, and hospitality offerings to enhance the guest experience.

Team Leadership & Development

• Lead, coach, and develop the Concierge team to consistently deliver outstanding service.
• Conduct daily briefings, provide operational guidance, and ensure effective communication within the department.
• Manage team scheduling and manpower allocation to meet business demands.
• Monitor team performance and provide ongoing coaching and support.
• Uphold professional grooming, presentation, and service standards across the team.

Operations & Coordination

• Work closely with Front Office, Housekeeping, F&B, Engineering, and other departments to ensure smooth guest experiences.
• Ensure accurate communication of guest preferences, requests, and operational updates.
• Oversee concierge records, guest information, and departmental documentation.
• Ensure concierge resources, systems, and processes remain updated and effective.

Compliance & Safety

• Ensure compliance with hotel policies, procedures, and brand standards.
• Adhere to safety, security, and emergency response protocols.
• Ensure proper handling of guest belongings and confidential information.
• Maintain a professional, safe, and guest-focused environment at all times.

Requirements

• Diploma or higher qualification in Hospitality Management or a related discipline.
• Minimum 3–5 years of experience in Concierge, Guest Services, or Front Office operations, including at least 2–3 years in a supervisory role.
• Strong knowledge of Singapore's attractions, dining scene, transportation network, and hospitality offerings.
• Excellent communication, interpersonal, and guest relations skills.
• Proven leadership ability with experience managing and developing teams.
• Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
• High level of professionalism, integrity, and attention to detail.
• Fluent in English; additional language skills are an advantage.
• Willingness to work shifts, weekends, and public holidays.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

About Company:

Our client is a newly opened restaurant located in a 4-star hotel at Central of Singapore. With head chef from Tokyo, Japan, they are offering wonderful Japanese and French fusion cuisine.

Job Description:

- To support the head chef on breakfast buffet operation

- Contribute to kitchen standards, line cooking, food preparation, and dish plating

- Assist in managing kitchen stock and ingredient organization

- Assist in monitoring food and product orders, minimizing waste through detailed records

- Assist in food preparation and presentation, ensuring exceptional quality

- Assist in maintaining kitchen organization, staff development, and training opportunities

- Ensure the safe and proper use of kitchen equipment at all times

- Uphold high cleanliness standards in and around the workstation, adhering to health and sanitation regulations

- To take on any other tasks as reasonably assigned by the direct reporting superior and/or company

Job Requirements:

- At least 3 years of cooking experience in restaurant or hotel settings

- Experienced in preparing breakfast buffet or mass cooking using ovens and fryers

- Experienced in inventory management, food ordering, and shift scheduling will be an added advantage

- Willing to work on weekends and Public Holidays

- Able to start working at 3am

- Strong attention to detail and a commitment to maintaining food quality standards

Compensation:

- Working Location: 3 mins walking distance from MRT Chinatown

- Working hours: 3am - 1pm

- Working days: 5 days/week (shift rotational)

- Transport claimable (during times when public transportation is not running)

- Annual Leave, Medical Leave, Opportunities for career advancement

- The opportunity to work in a prestigious 4-star hotel setting

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $3100 + aws + flexi benefit + staff meals

Join our Housekeeping team and play a vital role in ensuring every guest enjoys a clean, comfortable, and memorable stay. As a Floor Supervisor, you will oversee guest room operations, lead Room Attendants, and maintain exceptional housekeeping standards throughout assigned floors and guest areas.

Key Responsibilities

Guest Room Quality & Inspection

• Conduct routine inspections of guest rooms, corridors, and assigned areas to ensure cleanliness and presentation standards are consistently achieved.
• Verify room readiness and coordinate room status updates with Front Office to support efficient guest arrivals.
• Monitor housekeeping quality standards, including room servicing and turndown operations.
• Ensure guest privacy and security procedures are strictly followed at all times.

Team Leadership & Development

• Supervise, guide, and motivate Room Attendants to deliver high-quality housekeeping services.
• Provide coaching, training, and ongoing support to improve team performance and operational efficiency.
• Allocate daily assignments and monitor productivity to ensure smooth operations.
• Ensure team members maintain professional grooming, appearance, and service standards.

Operational Coordination

• Liaise closely with Front Office, Engineering, and other departments to support seamless hotel operations.
• Report maintenance defects and follow up on repair requests to ensure guestrooms remain in excellent condition.
• Oversee housekeeping pantries, linen rooms, and storage areas to ensure cleanliness and organisation.
• Ensure lost-and-found procedures are properly followed and documented.

Guest Service Excellence

• Respond promptly to guest requests, special arrangements, and service concerns.
• Resolve housekeeping-related issues professionally and efficiently to maintain guest satisfaction.
• Support personalised guest experiences through attention to detail and proactive service.
• Assist in maintaining a welcoming and comfortable environment for all guests.

Administration & Compliance

• Complete room inspection reports, housekeeping records, and operational documentation accurately.
• Monitor housekeeping standards and communicate relevant updates to management.
• Ensure compliance with hotel policies, safety regulations, and housekeeping procedures.
• Maintain proper key control and uphold security protocols at all times.

Requirements

• Minimum 2–3 years of experience in housekeeping operations within a hotel environment.
• Previous supervisory experience is an advantage.
• Good understanding of guest room standards, cleaning procedures, and housekeeping operations.
• Strong leadership, communication, and interpersonal skills.
• Detail-oriented with a strong commitment to quality and guest satisfaction.
• Familiarity with hotel property management systems (PMS) is advantageous.
• Ability to work efficiently in a fast-paced hospitality environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Job Description

• Industry/ Organization Type: Accommodation
• Position Title: F&B Hotel Service Crew
• Working Location: Cityhall
• Working Hours: 6 days (Shift work)
• Salary Package: Basic salary up to $2,400 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Serve food and beverages to guests.
• Assist guests with their needs and guide them to their seats.
• Ensure utensils, tables, and buffet areas are clean and properly set up.
• Recommend a la carte menu items to guests.

APPLY NOW!!!

• At least 1 year of experience in a hotel or F&B industry.
• Great interpersonal skills.
• Ability to promptly respond to customer needs.
• Available to work on weekends and public holidays.
• Available roles: F&B Captain & F&B Servers.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #72299 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Location: Orchard

Working Hours: 5 days work week, shift rotation required

Be the First Smile Guests See

Our client is a leading global hospitality company. They are looking for a passionate and service-oriented Front Desk Agent to join our hospitality team. As the face of the hotel, you will play a vital role in creating memorable guest experiences by delivering warm welcomes, seamless check-ins, and exceptional service throughout every guest's stay.

Key Responsibilities

Guest Services & Hospitality

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-in and check-out processes efficiently and accurately.
• Assist guests with enquiries, requests, and special arrangements.
• Deliver personalised service to ensure a memorable and enjoyable guest experience.
• Handle guest feedback and concerns promptly, ensuring effective resolution.

Front Office Operations

• Verify reservations, room assignments, billing details, and payment methods.
• Process payments and maintain accurate guest accounts and records.
• Manage guest correspondence via phone, email, and other communication channels.
• Coordinate luggage handling, deliveries, mail, and guest requests.
• Ensure all front office procedures and daily operational tasks are completed accurately.

Guest Engagement & Revenue Support

• Promote hotel facilities, services, and loyalty programmes.
• Identify opportunities to upsell room categories and hotel offerings.
• Provide recommendations on local attractions, dining options, and nearby amenities.
• Support initiatives that enhance guest satisfaction and maximise revenue opportunities.

Teamwork & Coordination

• Work closely with Housekeeping, Engineering, F&B, and other departments to ensure seamless guest experiences.
• Participate in shift briefings, training sessions, and team meetings.
• Maintain accurate information within the property management system.
• Support colleagues and contribute to a positive team environment.

Compliance & Safety

• Adhere to hotel policies, procedures, and brand standards.
• Ensure guest information is handled confidentially and securely.
• Follow cash handling, financial control, health, safety, and emergency procedures.
• Safeguard guest valuables and maintain high standards of professionalism.

Requirements

• Diploma in Hospitality, Tourism, or a related discipline preferred.
• 1–3 years of experience in Front Office, Customer Service, or hospitality-related roles.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Familiarity with hotel property management systems is an advantage.
• Able to multitask and perform well in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in English; additional languages are a plus.
• Willingness to work rotating shifts, weekends, and public holidays.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

About the Restaurant

Perfect for enjoying Singapore's year-round summery weather, Raffles Courtyard is the charming alfresco bar and lounge where the city comes to socialise in style. Discover refreshing summer drinks and flavours of the region – including authentic Singaporean delights, Southeast Asian tapas and Peranakan signatures – in a lushly landscaped alfresco courtyard with a relaxed and welcoming vibe.

Job Description

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

Primary Responsibilities

Overseeing Daily Operations and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore.
• Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team.
• Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required.
• Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, FutureLog, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge.
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• At least 1 year of relevant bar experience with similar standing or profile.
• Knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management.
• Previous relevant bar experience with similar standing or profile as bartender.
• Passionate in beverage and cocktail making and knowledge of alcoholic beverages and mixing of drinks.
• Ability to work with a team of diversified background and support the team accordance to Raffles Hotel Singapore policy and plan.
• Certified with valid National Environment Agency (Singapore) Basic Food Hygiene Handler.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Guests and people oriented.
• Self-driven. Positive and passionate.
• Anticipate guest need.
• Able to work under pressure.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

The Chef de Partie is responsible for the supervision of the assigned kitchen’s operation to achieve and maintain the highest standards of food quality preparation and guest satisfaction. Main responsibilities include but not limited to quality and cost control as well as learning and development of colleagues.

Primary Responsibilities

Food quality

• Monitors food quality and consistency and ensures that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, works with yield testing, product identification and that the proper rotation and labelling is followed accordingly to written guidelines for food product specifications.
• Daily spot checks, monitors all food items being ordered by the kitchen and ensures all items are utilised completely to avoid wastage.
• Works closely with receiving and storeroom; to ensure that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.

Cost control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and sanitization

• Responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Training, learning and development of culinary team

• Responsible for the induction and on boarding of new hires.
• Ensures that colleagues are trained in, and complies with hotel’s rules and regulations.
• Ensures that colleagues are trained in, and complies with workplace safety and health procedures, hygiene, HAACP standards and emergency procedures.

Management and leadership of the culinary team

• Oversees the effective and professional operations of assigned kitchen.
• Ensures smooth and effective communication amongst the kitchens and other departments.
• Manages the conduct of subordinates and follows through with any employee grievances when necessary.
• Ensures that all deadlines assigned by supervisors are met.

Involvement in wider job function relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and to develop to a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• Upholds Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports Accor’s Corporate Social Responsibility program.

Candidate Profile

• Minimum Professional Certificate in a Culinary-related field .
• Minimum of 3 years of relevant experience in the Food & Beverage industry (hotel and free standing restaurant) in similar position, preferably in a reputable establishment or celebrity chef restaurant.
• Good interpersonal skills with ability to communicate with all levels of colleagues.
• Service oriented with an eye for details.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated.

Restaurant Profile

Celebrity MasterChef Jereme Leung, one of the most influential chefs in the modern Chinese culinary movement, returns home to Singapore with 藝yì by Jereme Leung. 藝yì, which stands for art in the Chinese language, awakens your appetite and senses. Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Featuring artistic adaptations of provincial cuisine from across the different regions of China, Jereme will be using single sourced and seasonal ingredients with a contemporary approach to deliver refinement and sincerity.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Responsibilities:

• Assist the Director in delivering high-quality hospitality management consulting services to hotel clients.
• Conduct on-site or remote hotel operational audits covering front desk, housekeeping, F&B, and guest service standards.
• Support the development of Standard Operating Procedures (SOPs) and service improvement plans for clients.
• Prepare consulting reports, presentations, and data analysis for client projects.
• Perform market research on Singapore’s hospitality industry, including competitor analysis, room rate benchmarking, and customer satisfaction trends.
• Assist in client meetings, document key discussion points, and follow up on action items.
• Help coordinate hotel pre-opening projects, including staffing plans, training materials, and operational checklists.
• Monitor project timelines and deliverables to ensure client satisfaction.
• Support the Director in preparing business proposals and pitch decks for new client acquisition.

Requirements &Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field.
• Minimum 2–4 years of experience in hotel operations (e.g., front office, housekeeping, F&B, or revenue management) or in a hospitality consulting role.
• Strong understanding of hotel key performance indicators (KPIs) such as ADR, RevPAR, and occupancy rate.
• Excellent report-writing and presentation skills in English.
• Proficient in Microsoft Office (especially PowerPoint and Excel).
• Ability to work independently and under the Director’s guidance.
• Prior experience in Singapore’s hotel industry is an advantage but not mandatory.

About the Restaurant

1887 by André is a heritage gastronomy restaurant within the historic Raffles Hotel Singapore. Led by chef André Chiang, it celebrates Singapore’s culinary evolution, tracing influences from the Victorian era to the multicultural flavours that shape the city today, interpreted through his refined French techniques. The menu revives flavours from Raffles’ early dining rooms and evokes the elegance of Victorian dining rituals, served on the hotel’s iconic vintage silverware. A thoughtfully curated beverage programme pairs old- and new-world expressions with bespoke alcohol-free creations inspired by Nanyang flavours. In its intimate 42-seat setting, guests are transported to a bygone era while enjoying a contemporary, flavour-driven experience. The result is a dining journey that bridges past and present, celebrating heritage through the lens of modern innovation.

Job Description

The Mixologist is one of the key pillars of the new restaurant by André, leading the venue personality and soul. The Mixologist is to assist the restaurant management team, to lead, supervise the bar operation and maintain the service standards of the restaurant/bar, to meet and exceed the guest’s experience.

Primary Responsibilities

• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations. 
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities. 
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests. 
• Supports project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project. 
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel. 
• Maintains a productive climate and confidently motivates, mobilises, and coaches team members to meet high performance standards and goals. 
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others. 
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option. 
• Supports the restaurant management team to develop plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period. 
• Supports the restaurant management team to prepare bar training manual and conduct departmental service training in coordination with Learning and Development Manager. 
• Supports Restaurant General Manager to review simulation processes and update evaluation criteria for smooth opening. 

Oversees Daily Operations And Achieving Targets

• Supports the restaurant management team in maintaining the quality and consistency of beverage and hospitality at the outlet. 
• Supports the restaurant management team in providing world-class hospitality and quality cocktails, and non-alcoholic beverages (coffee, tea, etc.). 
• Ensures operating par stock for OS&E and beverage. 
• Adheres to the bar Standard Operating Procedures. 
• Adheres to the bar recipe in FutureLog created by the restaurant management team.  
• Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.  
• Ensures bar/outlet and related areas and hygiene are kept to HACCP standard and requirement. 
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and take immediate action if needed or required.  
• Supports the restaurant management team in Food & Beverage training platform for all bar colleagues. 
• Supports the restaurant management team in Raffles Hotel Singapore beverage programs through Public Relation, media and industry outreach.  
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Sevenrooms, FutureLog, etc.). 
• Is present in the bar/outlet during all key operation periods. 
• Achieves or exceeds bar/outlet’s goal and sales target. 
• Always demonstrates professionalism and ethic at all times.  

Provides A Leading And Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guests’ database. 
• Handles guest complaints and comments competently and swiftly. 
• Supports the restaurant management team and the bar team to deliver exceptional guest experience and in accordance to MOQ, Forbes and LQA Standards.  
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  
• Maintains levels of confidentiality and discretion of the guest, colleague, and operator at all times.  

Management And Leadership Of Outlet

• Supports the restaurant management team and demonstrates as a role model for the bar team.  
• Colleague support and guest service during all major meal periods. 
• Supports the team to be consistent in-service standards and deliver excellent service standards. 
• Supports colleagues to achieve common goals and build a strong team work. 
• Displays cultural affinity and shows empathy to all team members.  
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions.  
• Actively enforces colleague motivation and team building. 
• Observes colleague’s individual performance, grooming, punctuality. 
• Provides a level of Safety and Security for guests and colleagues.  
• Assists in recruitment, inducts and trains the team who are competent and confident. 
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency/Singapore Food Agency standards. 
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises Senior Assistant Director of Food & Beverage on topics of importance. 
• Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.  
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management  

• Comfortably and confidently answers questions and attends to queries or feedback regarding Raffles Hotel Singapore or bar/outlet.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labour.
• Ensures all reports generated are accurate before submission.

Training, Learning And Development Of The Team 

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Events Team and Service Team to ensure maximum efficiency.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Bachelor's degree in hospitality management.
• At least 10 years of experience in craft cocktail programs.
• At least 5 years of supervisory experience with similar standing or profile.
• In-depth knowledge of classic/international cocktails, spirits and hospitality.
• Proficient in Microsoft Office and basic POS management.
• Previous relevant bar experience with similar standing or profile as supervisory role.
• Strong knowledge of alcoholic beverages and mixing of drinks.
• Certified with valid national Environment Agency / Singapore Food Agency (Singapore) Basic Food Hygiene Handler.
• Ability to learn new programmes / systems quickly.
• Computer skills (incl. Microsoft Excel) and ability to learn new programs/systems quickly.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Passionate in beverage and cocktail making.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

Job Description

The Manager, Risk & Compliance is a new role at Hafnia, to be based in Singapore or Copenhagen and part of the Governance, Risk & Compliance pillar within the Executive Projects, Compliance & ESG team. The team works closely with Hafnia's Leadership Group across three pillars to enable strategic execution, safeguard the organization through robust governance and risk oversight, and embed sustainability across the business.

The role reports to the Senior Manager, Head of Governance, Risk & Compliance. During an initial transition period, the role will report directly to the Head of Executive Projects, Compliance & ESG.

This position will play a critical role in operating Hafnia's risk management framework and Corporate Compliance Program, driving compliance efforts and managing enterprise risks. It involves guiding departments and maintaining oversight on compliance with all applicable laws and regulations, including but not limited to sanctions, anti-corruption, anti-trust, anti-money laundering, GDPR, and business ethics. A key focus is building a strong culture of integrity and adherence to regulatory and risk standards across the organization.

Key Responsibilities will include:

Risk management framework

• Operationalize and continuously improve Hafnia's enterprise risk management framework
• Conduct risk assessments and risk reviews with business owners across functions
• Maintain Hafnia's risk register and relevant documentation
• Work with business owners to develop risk mitigation strategies and contingency plans

Regulatory compliance and governance for corporate office

• Develop, implement and regularly review our compliance policies
• Keep up to date on regulatory developments to ensure the business remains complaint
• Assess effectiveness of the Compliance Program and adapt it to regulatory developments and emerging risks
• Coordinate regularly with the legal team and HSEQ department on compliance matters
• Represent Hafnia and develop its engagement within the Maritime Anti-Corruption Network (MACN) and other industry forums.
• Provide continuous recommendations for the development of the compliance program
• Perform counterparty sanctions screening and assist with KYC process
• Manage the network of compliance systems and guide business users

Forward Freight Agreement (FFA) governance

• Oversee the governance and compliance framework for Hafnia's FFA activities
• Maintain FFA-related controls, policies and documentation
• Coordinate with Commercial and Finance teams to ensure consistent FFA compliance and reporting

Corporate ethics and integrity

• Champion a culture of compliance and ethical decision-making across the organization
• Monitor adherence to our policies and procedures
• Develop compliance training programs and conduct mandatory training and awareness sessions, partnering with the Executive Projects team on rollout and change management
• Manage our whistleblower program and protection mechanisms
• Advise on internal investigations and corrective actions in case of violations

Reporting and auditor coordination

• Manage internal and external audit inquiries relating to Enterprise Risk Management and compliance activities
• Maintain documentation related to compliance and enterprise risk management
• Ensure timely reporting and resolution to inquiries or audits
• Report top risks to leadership and the Audit Committee on a regular cycle

Cross-functional collaboration

• Work with the Executive Projects team on policy implementation and change management initiatives
• Coordinate with the ESG team on governance frameworks, ESG risk integration and assurance alignment
• Work across Legal, HSEQ, Internal Audit and Commercial functions on shared risk and compliance topics

Crisis management and incident response

• Develop and implement crisis response strategies for compliance and risk-related incidents

Qualifications

• Bachelor's degree in Business, Law, Finance, or a related field
• Minimum 4 years of experience working in shipping, compliance and/or risk management, preferably within an in-house team and in a global context. Legal experience is a plus.

Requirements

• Strong knowledge of global regulatory requirements and industry/maritime best practices
• Clear grasp and understanding of key global anti-bribery, anti-trust, GDPR and trade sanctions frameworks
• Experience with enterprise risk management frameworks and methodologies
• Keen interest in maritime compliance and company governance structures
• Focus on details, with excellent analytical, problem-solving and communication skills
• Ability to work independently and to engage with cross-functional teams
• Ability to work under pressure and manage multiple priorities
• Relevant certifications (e.g., risk management, compliance) are a plus

JOB RESPONSIBILITIES:

• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Oversee the daily operations of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

• Minimum of 6 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills