We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
Job Title: AI & Automation Manager
Primary Purpose: The AI & Automation Manager is responsible for designing, delivering, and scaling intelligent automation and AI-driven solutions that improve operational efficiency, decision quality, and employee productivity across the organization.
The successful individual will require proficiency in Robotic Process Automation (RPA), Generative AI, Agentic AI and Enterprise Analytics, combining hands-on technical execution with strong analytical thinking and governance awareness. The analyst will work closely with business stakeholders, IT, security, and data teams to identify automation opportunities, build production-ready solutions, and ensure all AI initiatives are deployed in a secure, governed, and ethically responsible manner.
- Strong hands-on experience in Robotic Process Automation (RPA).
o Proven delivery experience using UiPath (Studio, Orchestrator, attended/unattended bots)
o Experience in process discovery, documentation, exception handing, and bot performance optimization
- Practical experience with Generative AI assistants built on LLMs, such as:-
o Enterprise ChatGPT, Claude Enterprise, Microsoft CoPilot M365, Perplexity, or similar
o Designing prompt strategies, reusable templates, and user-facing AI workflows
o Applying GenAI to real business uses cases
- Exposure to building or integrating AI applications on cloud AI platform (preferred, not mandatory):-
o AWS Bedrock (model selection, orchestration, secure access)
o Azure AI Foundry / Azure OpenAI (prompt flows, grounding, enterprise integration)
- Experience developing data, reporting, and business intelligence solutions, including:-
o Dashboard design and storytelling for executives and business users
o Tools such as Microsoft SSRS, Power BI, MicroStrategy, Snowflake and Tableau
o Understanding of data models, data quality, and performance considerations
- Hands-on experience with Agentic AI and autonomous workflows, such as:-
o Claude CoWork, Microsoft CoPilot Studio, UiPath Autopilot
o Designing task-oriented agents that plan, reason, and execute human-in-the-loop controls
- Experience inworking within enterprise IT, shared services or digital transformation teams
- Experience in managing vendors project delivery & execution; change & issue management
The accomplished individual will possess
- Technical & analytical skills
o Ability to translate business problems into automation and AI use cases
o Strong understanding of process logic, decision trees, and workflow orchestration
o Data literacy with the ability to interpret dashboards, KPIs and analytics outputs
o Experience integrating AI and automation with enterprise systems and data sources
- AI security, governance & guardrails
o Solid understanding of AI security fundamentals, including data privacy, data leakage risks, prompt injection, hallucinations and misuse scenarios
o Familiarity with AI governance frameworks including model access controls and entitlement management, auditability, logging, and monitoring AI interactions, responsible AI principles and ethical AI considerations
o Ability to design solutions that align with enterprise guardrails, risk controls, and compliance requirements
o Successfully delivered automation or AI initiatives that improve productivity, reduced manual effort, enhanced reporting, insights or decision making
o Experience collaborating with business users, IT and security teams
o Ability to document solutions clearly for operational support and knowledge transfer
An outstanding professional will have
- Strong analytical mindset with attention to details
- Curious, experimental, and continuously learning in a fast-evolving AI landscape
- Ability to balance innovation with stability and risk-management
- Comfortable explaining complex AI and automation concepts to non-technical stakeholders
- High degree of professionalism, accountability and ethical judgement
- Bachelors degree in computer science, information systems, data science, engineering or related discipline (optional)
- Relevant certifications are an advantage such as UiPath certification, Microsoft Power Platform / CoPilot Studio, Cloud or AI-related certifications (Azure, AWS)
Our Competencies for All Employees
- Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/
