Total 11 Manager level F&B / Tourism / Hospitality job vacancies

The Restaurant General Manager assists the Director of F&B with the management of Basilico, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Restaurant General Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• Always be present in operations during the “golden time”.
• Assist in the preparation of the department Sales and Marketing plans
• Ensure that the outlet operational budget is in line and cost are strictly controlled maximizing profitability
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with Housekeeping to ensure a consistently high standard of cleanliness, repair and maintenance and to provide a smooth flow of linen supplies, flowers and uniforms
• Liaise with the beverage department to ensure the efficient supply of beverages
• Liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment
• Prepare all operations report on a weekly and monthly basis
• Carry out any other responsibilities as requested as directed by Assistant Director of F&B or Director of F&B
• Liaise with the Learning & Development Department on departmental training needs
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or related discipline is an advantage.
• Minimum 5–8 years of progressive F&B experience, including at least 2-3 years in a General Manager or senior restaurant management role within a full-service Italian fine dining or upscale Italian restaurant environment.
• Strong operational knowledge of authentic Italian cuisine and service standards, including menu curation, guest experience design, and traditional Italian dining culture.
• Proven experience managing end-to-end restaurant operations, including P&L accountability, cost control, budgeting, forecasting, inventory management, and supplier relations.
• Solid understanding of wine programs, with emphasis on Italian wine regions, pairing, and cellar management.
• Demonstrated ability to lead large teams, manage performance, and maintain service excellence in a high-volume, fast-paced, upscale dining environment.
• Strong leadership, communication, interpersonal, and stakeholder management skills.
• Ability to uphold and drive consistent high standards in guest experience, service execution, and operational efficiency.
• High attention to detail with a strong understanding of fine dining or premium restaurant service culture.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

Job Title: Restaurants General Manager

Job Overview: As the Restaurant General Manager at IPG Hospitality's, you will be a key leader responsible for overseeing the overall operations and success of the establishment. Your role involves strategic planning, financial management, team leadership, and ensuring a memorable dining experience for our guests. IPG Hospitality currently operates 2 concepts in Singapore. Akasa, Modern Indian Restaurant located at 79 Robinson Road, CapitaSky and Indus Folk, a unique Healthy Indian Restaurant Concept at 8A Marina Boulevard, Marina Bay Financial Centre.

Responsibilities:

Operational Leadership:

Oversee day-to-day operations, ensuring the restaurants runs smoothly and efficiently.

Develop and implement operational policies and procedures.

Financial Management:

Create and manage budgets, including forecasting and cost control.

Monitor financial performance, analyze reports, and implement strategies to achieve financial goals.

Team Management:

Recruit, train, and manage restaurant staff, fostering a positive and high-performance work culture.

Conduct regular performance reviews and provide constructive feedback.

Customer Satisfaction:

Ensure exceptional customer service by maintaining high standards for hospitality and resolving guest concerns promptly.

Collaborate with the kitchen and service teams to maintain food quality and service standards.

Marketing and Promotions:

Develop and execute marketing strategies to attract and retain customers.

Collaborate with the marketing team to implement promotions and events.

Inventory Management:

Oversee inventory control, ordering, and stock rotation.

Minimize waste and ensure optimal stock levels to meet customer demand.

Compliance and Safety:

Ensure compliance with health and safety regulations.

Implement and enforce food safety and sanitation standards.

Strategic Planning:

Work with senior management to develop and implement long-term strategic plans.

Identify opportunities for growth and improvement.

Qualifications:

Proven experience as a Senior Manager in the restaurant or hospitality industry.

Strong leadership and organizational skills.

Excellent financial acumen and budget management.

Customer-centric mindset with a commitment to delivering outstanding service.

Knowledge of industry trends and the ability to adapt to a dynamic market.

Bachelor's degree in Hospitality, Business Management, or a related field is preferred.

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation’s application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers.

The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment.

We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one.

POSITION ACCOUNTABILITIES

Technical Leadership & Architecture

-               Provide hands-on leadership across application design, architecture and engineering best practices

-               Guide teams in building scalable, secure, and high-performance systems

-               Review, validate and challenge technical designs while coaching software engineers on best practices

Enterprise Applications Ownership

-               Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers

-               For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation

-               Build and maintain application roadmaps aligned to business priorities

-               Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements

AI Enablement & Innovation

-               Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack

-               Drive adoption of AI-enabled development practices and tooling across the SDLC

-               Support gradual transition towards a product squad operating model

Engineering Execution and Resource Planning

-               Define and implement delivery processes (agile cadence, sprint planning, backlog management)

-               Establish and manage release schedules and CI/CD pipelines

-               Track and report delivery performance metrics (lead time, defects, throughout)

-               Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards

-               Define engineering roadmaps and plan resource allocation across multiple projects

Team Leadership and Change Agility

-               Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities

-               Coach, mentor and develop engineering managers and developers.

- Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members
-               Foster anengineering culture of strong ownership, collaboration and continuousimprovement

-               Navigate complex change management processes, fostering a culture of agility

Strategic Vendor Management

-               Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation.

-               Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation.

-               Manage vendor’s upgrade and roadmap alignment, prevent over-customisation and vendor lock-in.

Stakeholder Management & Alignment

-               Partner closely with business, product, and executive stakeholders to align on priorities and outcomes

-               Translate complex business requirements into scalable technical solutions

QUALIFICATIONS AND EXPERIENCE

Qualifications

-               Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.

-               Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.

Experience

-               15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles

-               Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)

-               Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.

-               Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.

-               Exposure to AI/ML or AI-enabled development practices is highly preferred

-               Experience working with enterprise platforms (CRM systems such as Salesforce, Dynamics)

-               Experience working in direct insurance environments with understanding of policy lifecycle, underwriting workflows, claims processing is preferred.

-               Experience working in regulated environments with strong appreciation of technology risk management, segregation of duties, audit and compliance requirements is advantageous.

Key Competencies & Attributes

-               A problem solver who is hands-on, pragmatic, and delivery-focused

-               Comfortable to do hands-on coding and engage developers at code, design and architecture levels

-               Strong systems thinking and architectural mindset

-               Able to operate effectively in lean, fast-paced and ambiguous environments

-               Comfortable driving change and challenging status quo constructively

-               Able to drive cross-functional collaboration

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our team in Perioperative Services. You will support the planning and development of surgical and procedural scheduling systems to ensure efficient resource utilisation and optimal patient care pathways. Key responsibilities include developing workflows, standard operating procedures, and communication protocols, as well as supporting digital-first initiatives for scheduling and patient communications. You will also support daily operations, provide secretariat support for meetings, and coordinate cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities,including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to join our team in the Bed Management Unit (BMU). In this role, you will support the planning and development of bed management systems and processes to ensure efficient and appropriate bed allocation for patients. Key responsibilities include assisting in the development of workflows and processes for BMU, as well as helping to establish algorithms for bed assignment based on clinical protocols and patients' requirements to create comprehensive guidelines. You will also contribute towards building frameworks for managing bed tight situations and help establish transfer protocols with other hospitals and long-term care operators for admission arrangements.

Additional responsibilities include involvement in training of future staff and designing an efficient rostering framework. You will also support the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor's Degree in any discipline (preferably in healthcare, business or operations management) with at least 2 years of relevant working experience
• Experience in healthcare operations will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our teamin the Emergency Department (ED). In this role, you will be instrumental insupporting the planning and operational excellence of the emergency department to ensure optimal patient care delivery and experience.  You will work together with the team and collaborate closely with clinicians and stakeholders to establish comprehensive patient journey maps and workflows, gathering clinical and operational inputs to optimise resources and manpower. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events, and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for all ED patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborating across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. Whenoperational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dedicated and detail-oriented individual to joinour team in Admitting Services. In this role, you will support the planning and development of admission and financial counselling processes to ensureefficient patient admissions across various care pathways. Key responsibilities include developing workflows for various admission categories and financial counselling protocols for patients. You will support the development oftraining materials and user guides to support operational processes and enhance staff capabilities. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events,and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledgeand skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centered around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will support the department and Medical Board through comprehensive data analytics and policy implementation. Your responsibilities include developing standardised analytical frameworks, performing data extraction, cleaning, analysis and reporting of clinical and non-clinical datasets, conducting manpower projections, as well as undertaking population health analytics involving quantitative, qualitative and geospatial data.

You will also support the planning, development and implementation of licensing, quality, safety, and clinical policy initiatives. You will coordinate licensing related matters and preparation of the hospital for audits; support the Quality Audit Committees and Clinical Committees with meetings, follow-up actions and incident monitoring; and contributing to the development, implementation and monitoring of institutional-level clinical policies. Additionally, you will organise stakeholder engagement sessions and performing other duties as assigned to ensure effective operational support across quality, safety and regulatory functions.

Requirements

• Bachelor’s Degree in any discipline with at least 4 years of relevant working experience Or Diploma in any discipline with at least 10 years’ relevant working experience 
• Experience in healthcare sector (hospital or community setting) is an advantage
• Prior experience with basic data analytics and is keen to concurrently work on clinical policies and governance OR experience with clinical governance, and is keen to concurrently work on data analytics projects would be ideal
• Knowledge of relevant International Statistical Classification of Diseases & Related Health Problems and Classification of Health Interventions/Surgeries would be an advantage
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Team player with the ability to manage cross-functional and institutional relationships
• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation
• Good analytical, presentation and writing skills as well as ability to work under tight deadlines.
• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions

Monthly Salary: UP to $7,000 (Negotiable)
Working Address: River Valley
Working hours: 44 hours (Might be required to work on event activations during the weekends)

Client Overview:

Pioneers of Omakase dining concept in Singapore, which is pivotal for serving ingredients as fresh as possible. customers can expect authentic dishes using specially procured ingredients prepared with care and love for the natural richness of Japan.

Responsibilities and Duties:

• Reporting to the Managing Director, the Restaurant General Manager is responsible for managing the daily operations of the operating restaurant units assigned.

• Being the head of a dining establishment/s, you will provide inspiring leadership to a team of employees that can motivate them to work harder and more effectively.

• The RGM will work with your team to develop strategies that reduce costs and increase sales within the company.

• Ensure that customers have a positive experience when dining in the restaurant, and the provision of quality service and food to our customers as directed by Management.

• Being a people-driven organization, this includes the deployment, development and performance management of employees.

• Oversee and manage all areas of the restaurant/ outlet and make final decisions on matters of importance.

• Adhere to Management directives to achieve sales targets and costs limits, including COGS & all operating expenses. Involves the perpetual monitoring of key financials and revenue figures.

• Analyze the restaurant budget to find and price inventory, reduce expenses, review current pricing and adjust purchasing strategies if needed.

• Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.

• Responsible for ensuring that all financials/ reports/ invoices/ receipts etc and personnel/ payroll related administrative duties are completed and if required, forwarded to the supporting departments of Accounts/ HR etc accurately, on time and in accordance with company policies and procedures.

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen, bar and dining areas.

• Ensure compliance with operational standards, Management directives, local laws and ordinances.

• Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests in accordance with Management directive; develop ways to cultivate a regular customer pool.

• Collaborates with the kitchen/ culinary team to ensure consistent high quality of food preparation and service.

• Maintain professional restaurant image, including restaurant cleanliness and proper uniforms

• Estimate and track COGS, anticipates restaurant stock requirements and ensure optimal stockholding and the unlikely event of stock unavailable.

• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.

• Manages and ensures reservations and enquiries are promptly responded to, with minimal or no loss of business due to inappropriate, inadequate or late actions from the restaurant.

• Manage daily shifts which include: daily decision making, scheduling, deployment, planning while upholding standards & product quality.

• Ensures the facility both front end, backend, stores, offices are kept tidy and neat at all times.
  Investigate and resolve feedback or complaints concerning food quality and service.

• Ensure punctuality and attendance of all employees in the restaurant, planning for peak periods and lull periods, including recommending periodic closures for rest/ re-organization.

• Develop employees by providing 1 on 1 feedback, establishing performance expectations and by conducting performance reviews, including the recommendation of rewards & increments to Management as and when necessary.

• Maintain & foster a peaceful, harmonious & professional work environment in the restaurant where all staff are respected and treated as professionals.

• Ensuring that senior employees and ownself set the standards and example for a professional team. To lead by example and to ensure ownself demonstrates the same standards Management expects and directs.

Basic Requirements:

• Intermediate to advance knowledge of cuisine, ingredients and preparation techniques.
  Intermediate knowledge of beverages including but not limited to, sake, whisky, wines, cocktails.

• Relevant Diploma or Degree in Business Management/ Hospitality/ Tourism/ Culinary Arts is preferred. A combination of practical experience and education will be considered as an alternative.
  Knowledge of computers (MS Word, Excel).

• Proficient in the full spectrum of restaurant management functions: food planning and preparation, procurement, sanitation, security, accounting policies and procedures, personnel management, recordkeeping, and preparation of reports.

• Able to understand and present basic P&L/ Balance Sheet figures, with basic knowledge of Principles of Accounting.

Other Requirements:

• Able and willing to work long hours as and when necessary, and to substantially perform longer work hours than subordinates/ junior staff, on or off-work premises.

• Disciplined, driven, adaptable, pre-emptive, motivated, with key leadership traits.

• Polite & respectful with great interpersonal skills.

• Ability to motivate employees to work as a team.

• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.

• Must possess good communication skills for dealing with diverse staff.

• Able to multi-task with high threshold for new tasks and responsibilities.

• Able to meet timelines and datelines.

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

Company Overview

Landry’s Inc. operates over 500 full-service restaurants across 40 states and 15 countries, including renowned brands like Morton’s The Steakhouse. Morton’s Singapore offers a sophisticated American dining experience with exceptional steaks, seafood, and award-winning wines.

Job Summary

Join Morton’s The Steakhouse Singapore as General Manager, leading daily operations and driving exceptional service, team performance, and business growth in Asia Pacific’s premier upscale steakhouse.

Responsibilities

• Lead daily restaurant operations to ensure seamless service delivery and operational excellence
• Manage relationships with food, beverage, and equipment suppliers to secure quality and timely resources
• Recruit, train, and motivate a high-performing food and beverage team to deliver extraordinary guest experiences
• Collaborate with Sales and Marketing teams to develop and execute strategies that engage local and international markets and achieve sales targets
• Apply advanced financial management skills to plan budgets, control expenses, and optimize profitability
• Develop and implement competitive strategies to enhance brand awareness and market positioning
• Conduct capital planning and proactively manage operational costs to support sustainable growth
• Maintain composure and productivity under pressure while managing multiple priorities effectively
• Uphold and continuously improve world-class service standards to exceed customer expectations
• Drive revenue growth and profitability through strategic decision-making and operational oversight
• Utilize extensive international hospitality knowledge to adapt best practices and innovate service delivery
• Manage multicultural staff relations to foster a collaborative and inclusive work environment
• Demonstrate deep expertise in premium steaks, food and beverage operations, and wine knowledge (old world and new)
• Operate relevant POS and support software to streamline restaurant processes and reporting
• Innovate service quality and employee engagement to maintain Morton’s leadership in the restaurant industry

Required competencies and certifications

• Proven leadership experience as a General Manager or equivalent in high-end Western dining or upscale hospitality operations
• Strong financial acumen with ability to analyze and evaluate food and beverage program success
• Ability to train staff in alcohol intervention, food handling sanitation, company standards, and service protocols
• Excellent oral and written communication skills for effective team and stakeholder engagement
• Proficiency in computer applications relevant to restaurant management
• Minimum 5 to 8 years of experience in leading restaurants globally, with significant exposure to the Asia Pacific region

Preferred competencies and qualifications

• Bachelor’s degree in Business Management, Hospitality Management, or equivalent experience
• Experience managing private events in a fast-paced, high-volume environment
• Demonstrated ability to coach, mentor, and develop staff to reach their full potential
• Strong interpersonal skills to negotiate, resolve conflicts, and foster win/win solutions
• High standards of honesty, integrity, discretion, and adaptability in leadership style

The Role: The General Manager acts as an extension of the restaurant's Management , and is responsible for the total operation of the restaurant. You will oversee the Front of House (FOH) and Back of House (BOH) synergy, ensure peak financial performance, and maintain the highest standards of food quality and service. The candidate will be the primary driver of growth who will take lead with a strong sense of urgency. He/ She should possess a restless drive for improvement and will not wait for Management to identify problems or suggest improvements; the candidate will be the first to spot opportunities, propose solutions, and execute them with precision.

Key Responsibilities:
1. Revenue Generation: Take full ownership of the P&L. You are expected to identify "slow periods", analyze the potential causes with backed up analysis, and implement immediate initiatives to drive foot traffic,

2. Agility: Pivot based on market trends or performance data. You don't wait for a monthly meeting to initiate change , you take initiative in real-time.

3. Growth Strategy: Proactively propose, plan, and execute quarterly marketing and sales strategies (e.g., local partnerships, seasonal activations, or loyalty programs, etc.) to boost covers and average check size.

4. Self-Starting Leadership: Operate with a high degree of autonomy. Take charge of both BOH and FOH. Lead and coordinate all departments for smooth operations. Anticipate and fix operational bottlenecks before they happen. Create or tweak current systems to adapt to the changing needs of the restaurant.

Requirements:
1) At least 10 years' of similar role experience, with strong leadership qualities.
2) Able to read and analyze financial statements.
3) Able to come up with ways to analyze problems to find the root cause(s) , and
4) Strong sense of urgency
5) Strong reporting system- proactively update instead of waiting till the next meeting.

Please submit evidential proof that you are able to fulfill above qualities.