Total 4 Manager level F&B / Tourism / Hospitality job vacancies

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
  
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
  
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
  
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
  
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
  
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
  
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
  
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
  
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
  
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
  
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
  
• Review departmental programs to support team development.
  
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
  

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
  
• At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
  
• Strong leadership, communication, and interpersonal skills.
  
• Service-oriented with the ability to support daily front office operations and guest satisfaction.
  
• Proficient in Opera PMS or other hotel front office systems.
  
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
  
• Professional, well-groomed, and composed in all guest interactions.

Responsibilities

• Monitor project budgets throughout the development lifecycle, ensuring costcontrol and alignment with approved financial plans, including trackingvariations arising from design changes.
• Prepare cost estimates, feasibility studies, and budget appraisals,including development of cost plans for project evaluation and approval.
• Carry out quantity measurement and preparation of Bills of Quantities(BOQ), as well as detailed cost data compilation for project planning purposes.
• Support procurement activities by working with internal teams to sourcevendors, maintain approved vendor lists, and provide technical and quantityinputs.
• Lead or support tender exercises, including preparation, evaluation, andcoordination of tender submissions and documentation.
• Oversee post-contract cost management, including budget updates, cashflow projections, and tracking of actual versus planned costs.
• Manage and assess variation orders, claims, and final accounts,including review of external QS assessments and financial submissions.
• Work closely with consultants, contractors, and internal stakeholders toprovide cost analysis, value engineering input, and resolve project-relatedcost issues, while attending technical and progress meetings as required.

Requirements:

• Degree in Quantity Surveying, Construction Management, Building, CivilEngineering, or related discipline.
• Minimum 10 years of relevant experience, preferably with local and asiaprojects.
• Strong technical knowledge of cost estimation, contract administration,tendering, and post-contract management processes.
• Proficient in electronic measurement and cost planning tools.

Please submit your updatedresume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

Why This Mission:  

The High-end segment, encompassing High Jewelry and Haute Horlogerie, is a key category that CHANEL has high ambitions to develop in the mid-term. Our goal is to become one of the 5 key leading high jewelry brands in the market as well as the referent brand for feminine high-end watches. 

In this context, it is essential that we provide the right level of high end assortment , systems, after-sales service to drive the business development of high-end category in line with our mid term plan roadmap.  

Impact You Can Create In The Role: 

The High-End Merchandising Manager, SEAA & SG will be a key partner of SEAA merchandising and retail community as well as Global HBD for HEB in co-defining HE assortments for SEAA, ensuring relevant and timely transfers, accompanying, and supporting our markets with (new) processes, as well as day-to-day requests.   

Leveraging Singapore’s status as the primary hub for high-end business in the SEAA region, this role is uniquely positioned to drive innovation and operational excellence. By piloting new initiatives in Singapore and disseminating proven strategies and best practices across SEAA markets, the role enhances collaboration, streamlines processes, and elevates the overall standard of merchandising and business development activities throughout the region. 

STOCK TRANSFER MANAGEMENT 

• Manage and review all stock transfers within SEAA and out of SEAA by minimizing the number of transfer lead time, and maximizing the conversion rate in markets.  

• Evaluate based on past sales history, local high-end capabilities and stock situation to make decision on non-planned stock transfer requests between markets. 

• Drive the continuous improvement and optimization of transfer process and system by soundboard with global teams and ensure markets in SEAA follow commercial guidelines and SOPs.  

MANAGE AND DEFINE HIGH-END MODEL STOCK AND SALES THROUGH COLLABORATION WITH MERCHANDISING & RETAIL TEAMS

• Define & follow up the model stock fulfilment.  Monitor and manage High-End stock routings throughout the year to support daily business and clients presentations. Analyze model stock achievement as well as stock quality by monitoring stock and sales data and propose appropriate action plan and transfers to the Merchandising & Business development manager 

• Co-build the SEAA product strategy with markets.  

• Advice Markets on the Special requests and follow through the process and work closely with markets to ensure the best client experience and manage the expectations.  

• Provide weekly/monthly/yearly KPI report 

EVENTS & ROUTINGS FOR HIGH-END STOCK MANAGEMENT 

• Co-define with markets and HBD the HE pieces assortments for all events and routings in SEAA 

• Support Merchandising & Business development manager, SEAA markets in preparing for International and Regional events: communication with markets, sales tools, documents for Operations/Insurance, gathering qualitative and quantitative feedback from markets for a new launch… 

• Assist in the event follow up of timely pieces transfers for delivery and presentation 

• Ad-hoc support market’s event upon need 

PROCESSES & SYSTEM IMPROVEMENT 

• Professionalize the High-end business activities in SEAA & SG. Automate and standardize the transactional/ administrative tasks and operational process which are mainly manually done by excel and emails.   

• Be an expert on the merchandising/operation flow and provide daily operational support to SEAA markets.  

• Ensure markets follow guidelines set by Global and Regional (commercial guidelines, processes)   

• Work closely with IT / Global HBD / Operations for system improvement (transfers, sales registration, analysis, after sales service etc.) 

• Set up SOPs for all HE processes and update HE SEAA sphere. Update SOPs upon need and propose the markets training directions. 

QUALITY CONTROL & AFTER SALES SERVICE 

• Lead SEAA and influence global’s High Jewellery Quality Control and Manipulation standard and procedures from production centric to client centric.  

• Communicate and ensure the implementation of High end pieces handling and packing SOP  

• Collect feedback from markets and provide recommendation to the After-sales service team in SEAA and global on the QC SOP 

• Monitor and implement measures to prevent the damage of stock due to improper handling and packing by markets.  

• Improve the condition of high end pieces in SEAA & SG. Make decision on exceptional repairs before pieces sold to improve the conversion rate for important presentation. 

You are Energised by  

• Thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning 

• Being agile, flexible and able to deal with ambiguity 

• Leading courageously and able to challenge the status quo 

• Collaborating with diverse teams at all levels of organization 

• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way 

What You Will Bring  

•  Analytical mind set 

• Strong collaboration skills, good team player and good relation and communication skills 

• Agile, flexible and able of adaptability 

• Able to deliver in a fast-paced and multi-cultural environment 

• Eager to learn and to understand the business 

• Innovative and proactive 

• Outspoken, able to challenge status quo 

Key Measurement of Impact 

• Achievement of High end sales target  

• Sufficient level of Model stock in SEAA to support the sales 

• Productivity of the Model stock in Events and Boutiques 

• Timely delivery of pieces to markets and adequate level of assortment vs. planning 

• Improve the condition of high end pieces in SEAA 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.