Total 5 Finance / Banking / Insurance job vacancies

Responsibilities:

• Serve as the first point of contact for clients regarding digital banking platform enquiries and support.
• Investigate and resolve client requests, escalating complex issues to relevant support teams when required.
• Perform independent verification of client instructions and callback checks for high-risk transactions.
• Process account closures and other client service requests.
• Support documentation processing, signature verification, audit confirmations, and custody declarations.
• Maintain accurate records in the Bank's ticketing system and ensure timely follow-up until resolution.
• Ensure compliance with regulatory requirements, internal policies, and operational procedures.
• Participate in process improvement initiatives and support ad-hoc tasks as assigned.

Requirements

• Diploma or Degree holder with at least 3 years of banking operations, client service, or call centre experience.
• Good understanding of banking products and services.
• Strong communication, problem-solving, and analytical skills.
• Detail-oriented, proactive, and able to work independently in a fast-paced environment.
• Proficient in handling both verbal and written communication.
• Able to work flexible hours when business needs require, including shift work and public holiday support.

Email: nurul.amirah@gmprecruit.com

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

Key Responsibilities

• Serve as the primary point of contact for client queries and escalations, ensuring excellent client service and relationship management.
• Oversee the end-to-end lifecycle of client transactions and middle office activities, ensuring timely and accurate execution.
• Monitor operational risks, identify issues, and coordinate resolutions with internal stakeholders.
• Manage and track client operational queries, providing timely updates and ensuring service expectations are met.
• Support clients on middle office operations, service models, and market-specific processes.
• Assist in new client onboarding, fund implementations, and transition activities.
• Collaborate with global Operations and IT teams to drive issue resolution and continuous process improvements.
• Manage shared team mailbox and provide day-to-day operational support.

Job Requirements

• Contract Duration- Immediate- End Dec 26
• Relevant experience

Interested applicants please email your resume to ivytham@recruitexpress.com.sg

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)

• Ensure that all tasks are processed within stipulated timelines and according to the operational procedures
• Check all documentation and ensure it meets requirements.
• Data-entry of key information such as client and product information, premium amount into system
• Approve submission in online platform (internal / external system)
• Archival - Scanning / Verification / Uploading
• Ensure all scanned documents are indexed correctly.
• Check and verify all documents and ensure its accuracy during verification.
• Ensure all documents are uploaded into the correct adviser’s/client’s folder.
• Prepare, update, upload, archive and send data reports on daily, weekly and monthly frequencies
• Ensure all information/reports are accurate before disseminating to relevant departments within timeline
• Prepare and/or participate in User Acceptance Test (UAT) for new system applications (ad-hoc as and when required)
• Data cleaning/checking
• Build and maintain good working relationships across all levels of personnel, internally and externally;
• Ensure accurate and timely communication network between Team members & Reporting Manager;
• Any Ad hoc duties which may include assisting other staff members and answering queries from advisers

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Responsibilities

• Responsible to monitor and manage clients' Loan and Fixed Deposit maturity date, as well as Foreign Exchange transactions.

• Initiating loan utilization request, reviewing loan documents to ensure compliance with credit and agreement conditions, & cooperating with Treasury team, Loan Operation team as well as other stakeholders.

• Promote cross selling bank's product via tele-marketing calls such as Time Deposit and Foreign Exchange, and actively involved in department's marketing campaign together with Relationship Manager.

Job Requirements

• Be able to work closely with internal stakeholders to ensure smooth operations and transactions.

• Be able to work in a fast paced environment, understand customer's requirements in a short period of time and present solutions that meet their needs.

• Keen attention to details for ensuring accuracy and compliance in processing transactions.

• Good communication and people skills required for interacting well with clients and colleagues.

• Prior experience in Treasury/Loan Operations will be advantageous.

Responsibilities

Accounts Receivable Operations

• Assist in billing
• Receipting, and processing of refunds
• Maintain accurate financial records
• Perform reconciliations and follow up on outstanding matters, debts, in accordance with finance procedures.

Requirements

• Minimum Diploma holders.
• Relevant working experience in customer service, financial services, or an operations role.
• Prior experience handling high-volume phone or email enquiries is an advantage.
• Prior experience with accounts receivable, billing, or debtor management is preferred.
• Proficient in Microsoft Office applications, in particular Microsoft Excel.
• Familiarity with ERP systems such as SAP is an advantage.
• Familiarity with Zendesk or similar customer enquiry ticketing systems is an advantage.