Total 13 Finance / Banking / Insurance job vacancies

Fraud Customer Service Officer (Shift)

Salary : Below $4,000 + Allowance : $320

Location: Ang Mo Kio

Working Shift: 9am to 9pm / 9pm to 9am

Work arrangement : work 2 days and rest 2 days.

Responsibilities :

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.
• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.
• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.
• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

Requirement :

• Bachelor’s degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline.

• Willingness and ability to work on a rotating shift schedule, including weekends and public holidays.
• Strong analytical, problem-solving, and investigative skills with high attention to detail.
• Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls.
• Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities.
• High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Attend to customer inquiries promptly and professionally across banking products, services, and digital platforms; troubleshoot common digital banking issues and provide immediate resolutions, escalating complex cases to the appropriate teams where necessary
• Proactively engage customers to understand their banking needs and guide them on the bank's suite of digital offerings, including mobile banking, online banking, and cashless payment solutions; support customers through onboarding and encourage self-service adoption by clearly communicating the benefits and functionalities of each platform
• Maintain a comprehensive and current understanding of the bank's products, services, and digital features; keep abreast of new updates and enhancements to effectively advise customers and recommend the most suitable banking solutions based on their individual needs
• Foster strong and positive customer relationships through consistent, high-quality service; gather and channel customer feedback to support continuous improvement, and identify opportunities to cross-sell or refer customers to relevant internal specialists where appropriate

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

• Location: Central
• Salary: Up to $7k + AWS + VB

Family Office Administration

• Support the setup and ongoing administration of family office and corporate structures.
• Coordinate with internal teams and external providers to ensure tasks are completed on time.
• Assist with client onboarding, documentation, proposals, and general administration.
• Support the day-to-day management of client structures across multiple jurisdictions.

Finance, Tax & Audit

• Assist in preparing financial statements for managed entities.
• Coordinate annual audits and prepare supporting documents.
• Support tax filings and compliance across relevant jurisdictions.
• Assist with CRS and FATCA reporting requirements.
• Highlight and escalate potential tax or financial issues when needed.

Compliance & Risk

• Support KYC, due diligence, and compliance checks.
• Monitor regulatory and operational risks within client structures.
• Follow up on outstanding issues to ensure timely resolution.

Trust Administration Support

• Assist in the administration of trust structures across jurisdictions such as Singapore, Hong Kong, BVI, and Cayman Islands.
• Prepare trust-related documentation and support compliance filings.
• Escalate any changes or issues in client structures to the relevant teams.

General Support

• Assist in preparing internal training materials for the sales team.
• Stay updated on regulatory and industry developments.
• Support ad hoc projects as required.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Minimum 3 years of experience in corporate administration, trust administration, private banking operations, tax support, or related professional services.
• Exposure to corporate or trust structures is an advantage.
• Basic experience in financial reporting, tax support, or audit coordination.
• Familiarity with CRS, FATCA, KYC, and AML requirements preferred.
• Strong organisational skills with attention to detail and ability to manage multiple tasks.
• Professional qualifications (ACCA, CPA, ICSA, ATP, or equivalent) are an advantage.
• Candidates with a strong willingness to learn and develop in the family office space are encouraged to apply.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Responsibilities

Accounts Receivable Operations

• Assist in billing
• Receipting, and processing of refunds
• Maintain accurate financial records
• Perform reconciliations and follow up on outstanding matters, debts, in accordance with finance procedures.

Requirements

• Minimum Diploma holders.
• Relevant working experience in customer service, financial services, or an operations role.
• Prior experience handling high-volume phone or email enquiries is an advantage.
• Prior experience with accounts receivable, billing, or debtor management is preferred.
• Proficient in Microsoft Office applications, in particular Microsoft Excel.
• Familiarity with ERP systems such as SAP is an advantage.
• Familiarity with Zendesk or similar customer enquiry ticketing systems is an advantage.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Working days: 5 days, 8:15am – 5:30pm
Salary: $3000 - $4000
Location: Toh Guan (Jurong East)

Responsibilities:

• Manage daily AP Team operations.
• Review accounts payable (AP) payments and monthly statement of account reconciliation.
• Post AP transactions / journal entries including accruals, reclassifications, and bank transactions.
• Reconcile and follow-up on monthly internal division transactions and their settlements.
• Troubleshoot TenderBoard GRN errors and review the report for SAP posting.
• Review & approve all the AP related documents / payment vouchers.
• Review & finalize quarterly GST reports (Form 5 IRAS) for submission and provide MES renewal support.
• Monitor monthly account closing and ensure all the expenses are completely recorded.
• Analyze monthly profit & loss report fluctuation for all divisions.
• Monitor balance sheet items and follow-up with the respective PIC on outstanding items.
• Review manual invoices for related entities to recover expenses under special arrangements.
• Assist with treasury functions including cash flow analysis and renewal of bank guarantees.
• Provide support to team members and operations staff with AP-related issues and advice on accounting codes.
• Support the portfolio of other team members through a buddy system.
• Handle internal and external audits.
• Perform ad-hoc assignments as requested by the Manager / HOD.

Requirements:

• Degree in Accountancy / Business Finance
• Five (5) years of hands-on experience in accounting on Accounts Payable and keeping full set of accounts
• Basic tax (GST) knowledge
• Experience in both shared service and freight forwarding & logistics
• Proficiency in MS Excel, MS Word and SAP accounting system

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

• Contact and engage policyholders to support claims recovery process
• Assist customers in submitting claims to third parties
• Persuade and guide policyholders to complete required claim actions
• Handle inbound and outbound calls following SOPs
• Ensure all call activities and outcomes are properly recorded and tracked
• Support achievement of claims recovery targets
• Maintain compliance with regulatory and company risk policies
• Identify and highlight potential risks or issues
• Stay aware of industry and regulatory updates affecting claims processes
• Perform ad-hoc duties and projects as assigned
  
  

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Banking Sector Client: Training Programme Details

- There will be a 1-2 months training programme whereby you will be required to pass a role-play & technical assessment in order to be posted to your work teams (2 attempts given)

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings

Weekends/PHs shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

·  Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

·  Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

·  Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

·  Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

·  Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assist with other ad-hoc duties assigned

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office

Interested applicants please email your resume to meganng@recruitexpress.com.sg

Megan Ng Su Ting (CEI No.: R23115059)

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Key Responsibility

· Responding Attend to walk-incustomers

· Handle over-the-countertransactions including cash deposits and withdrawals accurately

· Assist in customers’ enquiriesand ensure service delivery standards are met in achieving total

· Customer satisfaction

· Prospect banking products andservices to customers

· Perform all banking activitiesin accordance with the bank's regulatory requirements

· Maintains customer confidenceand protects bank operations by keeping information confidential

Working Hours
-Normal Banking Hours: 8.10am to 5pm

-Evening Banking Hours: 9.40am to6.30pm (evening banking allowance of $90 per month)

-5 and a half day work week (offday in lieu)

-Please note that these areofficial hours but selected candidates may be required to stay on a littlewhile to finish up paperwork, after the last customer leaves when the branchcloses

Allowances

-Service allowance

-Lunchtime allowance

-Evening Banking allowance

-Uniform Allowance

Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number:R26160702

Location: Raffles Place

Duration: 12 months contract

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $3500 + 1 month bonus

Job Responsibilities:

• Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met
• Contact and engage with our policyholders on daily basis to gather information and assist them in claim submission to third party
• Use sound communication skills to successfully persuade and convince policyholders to proceed with the claim recovery process
• Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial representatives
• Ensuring proper tracking and documentation of calls activities and outcomes
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Any other ad-hoc assignments/projects assigned by supervisor.

Job Requirements:

• Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery or customer service experience
• Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a plus

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Job Purpose

The Senior / Service Advisor, Claims is responsible for managing and administering motor insurance claims efficiently and professionally, ensuring timely resolution, cost control, and a high standard of customer service while complying with internal policies and authority limits.

Responsibilities

Claims Management

• Analyse, process, and manage motor insurance claims within established turnaround times.
• Evaluate claim validity, assess liability, and determine appropriate reserving and settlement strategies.
• Negotiate proactively to resolve claims amicably while mitigating financial exposure and achieving cost-effective outcomes.
• Obtain reserving, settlement, and payment authority in accordance with approved authority limits.
• Conduct regular claims file reviews and reserve monitoring to ensure accuracy and adequacy.
• Exercise sound claims judgement and practices to achieve targeted claims performance results.

Dispute Resolution

• Handle and resolve claims settlement disputes using appropriate mechanisms, including negotiation, mediation, and arbitration where applicable.

Customer & Stakeholder Management

• Manage and maintain clear, professional, and timely communication with customers, taxi partners, drivers, insurers, and external stakeholders on claims-related matters.
• Explain claims procedures, accident reporting requirements, policy coverage, excess implications (including late reporting excess), and settlement processes to customers and taxi drivers.
• Provide guidance to taxi partners on accident-related policies and procedures to ensure compliance and understanding.

Operational Support

• Create and process accident reports statement and sketch submission for Taxi, SPRAC, SPPH&L, and external customers via systems.
• Create eBao records for Income Accident reporting cases in accordance with operational guidelines.
• Coordinate replacement taxi arrangements following accidents where required.
• Review and analyse video footage and other supporting evidence to assist in accident assessment and claims decisions.
• Perform claims administration duties in alignment with assigned system access and data protection requirements.

Compliance & Governance

• Ensure all claims handling activities comply with internal policies, regulatory requirements, and data confidentiality standards.
• Maintain accurate and up-to-date documentation for all claims handled.

Additional Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by management.

Qualifications & Work Experience

• Possessing a Certificate in General Insurance is an advantage.
• Fresh graduates, career changers or candidates with no prior experience are welcome to apply.
• Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Good negotiation, problem solving, and analytical skills
• Possess excellent written and verbal communications skills PC Skills:
• Proficient in Microsoft Windows, Word, Outlook and Excel.

Job Duties:

• Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.
• You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge.
• You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.
• Stationed at the Singapore head office, handling customers virtually either via voice or video call.
• On-the-job training will be provided to facilitate understanding of internal banking processes and appropriate customer communications, guided by the unit’s Team Leader or experienced Service Manager.

Period: 6 month contract, potential for conversion to a permanent position subject to performance and availability

Location: Raffles Place 

WorKing Hours: Monday to Friday, 9am to 6pm

Salary: Up to $3500

Job Requirements:

• Minimum Diploma or Degree in Business, Banking & Finance, or a related discipline
• Prior experience in bank customer service, including both frontline (branch) and call centre environments, account servicing, or banking operations will be an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg