Job Duties:
- Responsible for servicing corporate customers on account servicing and handling of trade and credit related products enquiries for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines.
- You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge.
- You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.
- Stationed at the Singapore head office, handling customers virtually either via voice or video call.
- On-the-job training will be provided to facilitate understanding of internal banking processes and appropriate customer communications, guided by the unit’s Team Leader or experienced Service Manager.
Period: 6 month contract, potential for conversion to a permanent position subject to performance and availability
Location: Raffles Place
WorKing Hours: Monday to Friday, 9am to 6pm
Salary: Up to $3500
Job Requirements:
- Minimum Diploma or Degree in Business, Banking & Finance, or a related discipline
- Prior experience in bank customer service, including both frontline (branch) and call centre environments, account servicing, or banking operations will be an advantage
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
