Job Description
1. Provide on-site guidance and training for customers' product trial, help customers to solve technical problems, become a bridge of technical communication between customers and the company, and maintain good customer relations;
2. Collaborate with the sales team to identify business opportunities, deliver solutions, and provide post-sales technical support. Responsible for drafting technical documents including project proposals, bidding documents, test reports, and implementation plans.
3. Collect and sort out customer and market demand to provide more accurate and timely information for back-end product research and development;
4. Participate in relevant marketing activities and give keynote speeches;
5. Carry out technical exchange and cooperation with partners;
6. Handle customer issue tickets.
Job requirements
1. Bachelor’s degree in Computer Science, Computer Engineering or a related field.
2. At least 1 year of working experience in IT and internet-related companies. Familiar with mainstream cloud computing technologies and enterprise products. Experience in after-sales, R&D, or operation and maintenance for medium to large-scale projects is preferred.
3. Excellent communication skills, able toconvey technical information to both technical and non-technical stakeholders.
4. Ability to work independently and collaborate effectively in a team environment.
5. Strong problem-solving and analytical skills.
Hard requirements
1. Industry and Experience: Focus on cloud computing and cloud-native fields; with over 1 year of work experience(fresh graduates must have basic knowledge of Docker and K8s); those with operation and maintenance of project delivery experience are preferred.
2. Educational Qualification: Bachelor's degree or above.
3. Core Competencies:
· Technical Skills: Master basic operations of Docker and K8s; familiar with the usage logic of cloud-native platforms.
· Focus on cloud-native and container platform fields; provide technical guidance, support, and solutions to clients; with experience in operation and maintenance of delivery positions.
· Collaboration Skills: Able to collaborate with the Chinese team to implement solutions and ensure customer satisfaction.
Additional Info & Benefits
1. Skill Bonus: Experience in after-sales service or operation and maintenance of medium-to-large cloud-native projects (e.g., K8s-based PAAS platforms), or holding cloud-native certifications such as CKA and CKAD.
2. Background Bonus: Previous experience working in local Southeast Asian IT enterprises or in the Southeast Asian teams of Chinese-funded overseas enterprises.
3. Resource Bonus: Possession of local IT partner resources in Singapore (such as system integrators and cloud service providers).
