Job Description
- To provide Training administration support Adult Educators (AE) and learners subscribed to ALL WSQ programmes.
- Managing of all service requests (Withdrawal, Rescheduling (Training/Assessment), Re-assessment and Deferment).
- Checking and verifying learner’s attendances, past module results and approving of current module results in training management’s system.
- Attending to all queries sent via Customer Service Relationship Management System (CRMS) within a day.
- Ensure that enrolment and attendance via TPG is captured promptly.
- Any other Ad-Hoc duties that are training administration related
Requirements
- ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.
- Good communication skills, both written and spoken.
- Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.
- Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly
during customer interactions.
- Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.
- A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.
- Adaptable, receptive to change and able to thrive in a fast-paced environment.
WFO in Paya Lebar
M-F: 8.30am - 6.00pm
2-year contract
