Total 3 Customer Service / Call Centre job vacancies

Occupying Levels 25 to 39 of the DUO Tower, Andaz Singapore is a lifestyle hotel brand by Hyatt Hotels Corporation that inspires fresh perspectives. The first Andaz property in Southeast Asia offers well-appointed guestrooms and suites, four event venues, and five dining and drinking concepts, with stunning views of the city. Situated at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts—with their intimate shophouse-filled alleyways and atmospheric colours, textures and flavours— Andaz Singapore aims to spark discovery of the rich culture of Singapore, and inspire guests to experience the city from new angles.

Global in scale while local in perspective, the Andaz brand empowers self-expression and stimulates guests’ curiosity through imaginative travel for a distinctively local experience. Through thoughtful, unscripted service tailored for travelers, Andaz hotels enable guests to go beyond the familiar to discover and define their personal essence while immersing themselves in the spirit of the eclectic culture around them.

Come join us to express your Andaz as Waiter/Waitress - Room Service if the following describes you.

You will be responsible to provide an excellent and consistent level of service to your customers. The Waiter/Waitress – Room Service is responsible to provide an exceptional customer service in the function of ordertaker in the Food & Beverage division of the hotel.

Your Profile

• Certificate in Hospitality or Tourism management.
• Work experience in hotel operations is preferred.
• Good customer service, communications and interpersonal skills are a must.
• A can-do attitude.

Job Responsibilities:

·      Maintain hygiene, branch cleanliness, and adhere to the principles of 5S; ensure a safe, comfortable environment.

·      Follow company service standards and procedures; perform pre-opening and post-closing cleaning, organize tableware, and replenish station items.

·      Deliver professional and attentive customer service; address inquiries and concerns promptly.

·      Clear tables efficiently, organize tableware, and enhance table turnover rate.

·      Cooperate with supervisors, follow instructions, seek supervisor guidance in special situations, and assist in completing tasks.

·      Participate actively in training and improve skills continuously.

·      Maintain beverage and dessert areas.

·      Demonstrate menu knowledge, recommend pairings, provide personalized service.

Job Requirements:

·      Thorough knowledge in food and beverage operations.

·      Possess excellent communication.

·      Decisive and critical thinker.

·      Able to work rotating shifts, including weekends and public holidays.

·      Minimum 1 year of relevant F&B experience.

Benefits:

·      Well-being Reimbursement (Flight Ticket / Dental / Medical / Others)

·      Birthday Vouchers

·      Yearly Increment

·      Promotion Opportunities

·      Family Day

·      Staff Meal

·      Staff Discounts

·      Insurance

·      Free Medical Check Up

·      Provide Training

·      Flexi Leave