Total 6 Customer Service / Call Centre job vacancies

Job Description
1) Solution Design & Consultancy (Security) :
a. Understand and articulate layered security approaches across endpoint, network, cloud, and application layers.
b. Explore, evaluate, and recommend existing and emerging security products.
c. Conduct Proof of Concept (POC) testing and drive productization of validated solutions.
d. Provide technical consultancy and advisory services to clients on security best practices.
(The person might be required to perform Solution Design or Consultancy for other products which department currently carries [for example: Managed Service for LAN infra]).

2) Presales Support
a. Collaborate with sales teams to identify customer requirements and propose tailored security solutions.
b. Deliver technical presentations, demonstrations, and workshops to prospects and clients.
c. Assist in RFP/RFI responses and solution proposals.

3) Sales Enablement
a. Train and enable sales teams with technical knowledge of security offerings.
b. Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning.

4) Sales Enablement
a. Train and enable sales teams with technical knowledge of security offerings.
b. Develop presales collateral such as solution briefs, architecture diagrams, and competitive positioning.

Job Requirements
1) Minimum 5 years of experience in a Security Service Provider or equivalent role.
2) Strong exposure to:
a. Microsoft O365 Security (Defender, Purview, etc.)
b. Network Security (SASE, firewalls, intrusion prevention, zero trust frameworks)
c. Cloud Security (AWS, Azure, GCP security controls)
3) Proven experience in conducting POCs and transitioning validated solutions into productized offerings.
4) Excellent communication and presentation skills for both technical and non-technical audiences.
5) Ability to work cross-functionally with sales, product, and delivery teams.
6) Bachelor’s degree in IT, Engineering, or related field.

Customer Care Executive (Memorial Product) | No cold calling

• Office Location: Jurong East, Singapore
• Working Hours: Mon – Fri 9am – 6pm, Sat 9am - 1pm
• Monthly Salary: Base + Commission + AWS
• Employment Type: Full time, Permanent Contract

Company Overview
The company is recognized for its dedication to quality and continuous improvement. With a supportive work environment and a focus on employee development, it offers stable career opportunities and growth in a dynamic industry.

Responsibility

• Lead Management – Follow up with customer leads, guiding them through the purchase journey with empathy and professionalism.

• Product Recommendation – Suggest memorial and keepsake products tailored to customer preferences and needs.

• Appointment Coordination – Manage consultations, enquiries, and follow‑ups to deliver a seamless customer experience.

• Customer Engagement – Assist clients in selecting suitable memorial products, fostering trust and satisfaction.

• Sales Growth – Drive sales through personalized interactions while nurturing long‑term customer relationships.

• Service Efficiency – Handle appointments and follow‑ups effectively to achieve customer satisfaction and meet business targets.

Requirement

• Minimum ITE education level in any field
• Possess Class 3 driving license
• Minimum 1-2 years in B2C sales experience
• Compassionate, empathetic, and good at building rapport with customers
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Responsibilities:

• Greet and welcome visitors, customers, and guests in a professional and friendly manner.
• Answer and direct incoming phone calls and emails.
• Manage meeting room bookings and visitor registration.
• Handle incoming and outgoing mail, parcels, and courier services.
• Maintain office supplies inventory and place orders when necessary.
• Provide administrative support, including data entry, filing, document preparation, and record management.
• Assist with employee onboarding documentation and administrative processes.
• Coordinate with vendors and service providers for office-related matters.
• Ensure the reception and office areas are tidy and well-organized.
• Perform other ad-hoc administrative duties assigned by management.

Requirements:

• Minimum GCE N/O Level, Diploma preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good communication and interpersonal skills.
• Positive attitude, well-organized, and able to multitask.
• Pleasant personality with a customer-oriented mindset.
• Prior experience in reception or administrative roles will be an advantage.

Job Summary

You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.

Responsibilities

• Respond promptly to customer enquiries to identify and address their needs
• Manage and resolve customer complaints to maintain satisfaction and loyalty
• Use product knowledge to deliver clear and helpful customer service
• Assist customers in resolving issues related to orders and inquiries
• Process daily orders accurately and in detail to ensure smooth operations
• Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
• Support leaders by performing ad-hoc duties as assigned

Required competencies and certifications

• Proficient in both written and spoken English and Mandarin to communicate clearly with customers
• Proficient in Microsoft Office to manage documentation and communication

Preferred competencies and qualifications

• Prior experience in customer service to handle customer interactions effectively

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

We are looking for a Senior Service Designer to lead the transformation of MOE's customer service and digital experiences through strategic service design. You will map stakeholder journeys, support governance through user-centered design, and create user-centered solutions across AI-powered customer service systems and web platforms that serve diverse stakeholders including parents, educators, students, and internal staff. Working independently within an in-house team, you'll work with business partners to transform complex systems into accessible, efficient, and engaging digital experiences.

Lead Service Design & Strategic Thinking

• Map end-to-end journeys across MOE's customer service ecosystem, identifying pain points and improvement opportunities.
• Conduct stakeholder research and support governance decisions through service design methodologies and service blueprints.
• Facilitate workshops to align stakeholders on design outcomes and product-centric methods.
• Design flows that connect user experiences with operational processes whilst maintaining user-centricity.

Design AI-Powered Customer Service Experiences

• Design journeys for MOE's AI-powered CRM system transformation, focusing on seamless escalation pathways and human-AI collaboration.
• Create omnichannel customer experiences that maintain consistency across phone, web, and digital touchpoints.
• Design operational workflows for both customers interacting with AI agents and internal staff managing service operations.

Transform Legacy Processes

• Redesign the mother tongue appeals service process, transforming legacy workflows into modern self-service experiences for parents.
• Create intuitive journeys that guide users through complex application processes whilst ensuring compliance with government standards.
• Design responsive touchpoints that work effectively across desktop, tablet, and mobile devices for diverse user groups.
• Develop clear information architecture and user flows that reduce processing time and improve user satisfaction for online services.

Establish Website Design Standards & Governance

• Co-design in the restructuring of all MOE websites into a cohesive, logical information architecture that provides seamless user journeys across different stakeholder needs and diverse user groups.
• Create design standards and guidelines that ensure all digital touchpoints are accessible, user-friendly, and aligned with MOE's brand and service standards.
• Work with product and engineering teams to ensure design feasibility and optimal technical implementation across multiple platforms.
• Establish design documentation and governance processes that support scalable design operations across diverse product portfolios.

Requirements

• Strong service design experience including journey mapping, stakeholder research, and service blueprint development.
• Experience designing customer service platforms, self-service applications, and large-scale website architectures with familiarity in SaaS solutions and platform customizations.
• Strong user research skills, particularly with both internal staff and external customer groups.
• Ability to design complex multi-step service workflows and multi-site service architectures.
• Strong facilitation and stakeholder management skills with ability to collaborate effectively across product managers, engineers, and diverse user groups.
• Strategic thinking skills with ability to support governance through design thinking and scalable design frameworks.
• Experience working independently with small product teams and external vendors. Familiar with agile environments.
• Experience with AI-powered customer service tools and conversational interfaces (highly desirable)

What success looks like?

• Stakeholders can navigate MOE services efficiently through well-designed journeys with reduced friction and processing time.
• New experiences between AI agents and human support are seamless and thoughtful, resulting in improved customer satisfaction scores.
• All MOE digital services provide logical, consistent experiences that help different stakeholder groups access information efficiently.
• Service design frameworks enable consistent experiences across CRM and web platforms whilst supporting individual product requirements.
• Strong working relationships with product managers, engineers, vendors, and business stakeholders result in user-centered solutions that meet both user needs and operational objectives.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field

• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522