Total 39 Customer Service / Call Centre job vacancies

We are looking for someone to provide administrative and operational support to agents across PWR and Marketplace, ensuring smooth processes, timely communication, and a seamless agent experience.

Responsibilities

1. Onboard and support users in effectively adopting and utilizing the platform’s features and services.
2. Source, evaluate, and identify relevant products, services, and opportunities that add value to the community and its clients.
3. Manage subscription renewals and engage prospective users to drive platform growth and user adoption.
4. Assist with presentations, user enquiries, and day-to-day community engagement activities.
5. Conduct system testing, identify enhancement opportunities, and provide feedback to improve functionality and overall user experience.
6. Perform ad-hoc tasks as assigned to support the department needs.

Requirements

1. Diploma or Degree in any discipline.
2. Strong communication and interpersonal skills.
3. Proactive, organised, and detail-oriented.
4. Comfortable presenting and training users.
5. Tech-savvy with a willingness to learn and improve digital systems.
6. Customer-focused and able to work independently.

Benefits

1. Conducive Work Environment
2. Opportunities for Growth and Progression
3. Annual Leave up to 21 days
4. Festive Leave of 3 days
5. Work From Home Leave up to 24 days (if applicable, based on the job nature)
6. Birthday Leave and Birthday Benefit
7. Medical and Insurance Benefit
8. Dress Code : Smart Casual

Other Information
Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)
5-day work week, Mondays to Fridays: 9.00am to 6.00pm

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between

- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)

- Or otherwise advised by the client

Working location

- Nearest MRT: Punggol Coast MRT

- Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Job Description:

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

1 Year Contract

Job Requirements:

• At least two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment.
• O level/higher NITEC
• Comfortable in taking calls in English and 1 other language

Work Location : 1 Greenwich Dr

Working Hours : Monday - Friday 8:30AM - 6:15PM or 8:00AM -5:45PM

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

• 
  Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
  
  EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Service Desk Analyst/ Call Centre Agent x 3

Job Description

We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer’s enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

• Involved in acting as a single point of contact to Customers/Users and Third party service providers.
• Responsible for monitoring enterprise IT Network, Systems and Servers.
• Handle Hotline Calls and e-Mails within agreed timeline.
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience. 
• Good experience in handling Call Ticketing.
• Strong teamwork and communication skills
• Excellent customer service skills and good phone etiquette.
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Only Singaporean

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

RecruitFirst Hiring! You will be outsourced/ deployed to:

Job Benefits:
✅Aircon environment
✅Training provided
✅Friendly team

Location: Novena region
Pay: $12/hr
Duration: 6 months (Start on 13 July)
Working Hours: Mon-Fri (8.30am to 6pm)

Responsibilities:
- Answer inbound calls.
- Answer enquiries related to vouchers and provide follow-up.

Requirements:
- No experience required.

Interested applicants, please click “Apply” now or WhatsApp Tracey Hong [CODE: TH-CCA2] at 98524685 to apply.

We regret to inform that only shortlisted applicants will be notified.

Hong Yan Hui Tracey
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342

Responsibilities:

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Requirements:

• Minimum GCE'O' level qualification or equivalent
• Minimum 1 year experience in a call centre setting is advantageous
• Proficient in relevant computer applications i.e. Microsoft Office
• Able to speak and write more than one language
• Must be able to handle stress extremely well
• Good verbal communication skills

Other Information:

• Monthly basic salary range of $2,000 to $2,300
• Employment is subject to confirmation after 12 weeks of probation
• Training is provided
• Official working hours are from Mondays to Fridays, from 8.30am to 5pm, and Saturdays from 8.30am to 12.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

• 
  Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
  
  EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer enquiries via email, live chat, and other communication channels.
• Provide accurate information and appropriate resolutions to customers based on operational
• guidelines and procedures.
• Escalate cases to the relevant departments in accordance with established SOPs where
• required.
• Maintain proper documentation and records of customer interactions within the system.
• Support operational activities and administrative duties assigned by the management team.
• Meet individual and team performance indicators, including service quality and productivity
• standards.
• Handle customer concerns and complaints in a professional and service-oriented manner.
• Participate in trainings, briefings, and process updates as required.
• Open to shift work

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Responsibilities

• Handle customer enquiries on banking products and services via calls
• Understand customer needs and provide suitable solutions
• Deliver high-quality service to ensure customer satisfaction
• Collect feedback and identify trends for service improvement

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

Responsibilities

• Handle customer enquiries on banking products and services via calls
• Understand customer needs and provide suitable solutions
• Deliver high-quality service to ensure customer satisfaction
• Collect feedback and identify trends for service improvement

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918

RecruitFirst is hiring!
You will be outsourced/deployed to our client!