Total 3 Customer Service / Call Centre job vacancies

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

Role: BAU Support Engineer

Responsibilities:

• We are looking for a Senior Java Backend Engineer to support and enhance our API and microservices ecosystem in a cloud-native AWS environment.

This role focuses on BAU (Business-As-Usual) support, ensuring system stability, performance, and continuous improvement of backend services.

• Provide BAU support for Java-based microservices and APIs, ensuring high availability and reliability

• Design, develop, and maintain scalable microservices using Java (17+) and Spring Boot (3.x)

• Manage and support cloud infrastructure on AWS (ECS, EC2, RDS)

• Monitor system performance and troubleshoot issues using tools like Grafana and CloudWatch

• Implement and maintain CI/CD pipelines using GitLab, AWS CodeCommit, and CodePipeline

• Collaborate with cross-functional teams to resolve production issues and deploy enhancements

• Support integration with identity and access management systems (Okta)

• Work with MuleSoft for API integrations and middleware support

• Ensure adherence to best practices in coding, security, and performance optimization

• Participate in incident management, root cause analysis, and continuous improvement initiatives

Good to Have

• Experience with containerization and orchestration (Docker, Kubernetes)

• Exposure to security best practices in cloud environments

• Familiarity with Agile/Scrum methodologies

Soft Skills:

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced BAU support environment

Requirements

• 8+ years of experience in Java backend development

• Strong expertise in Java 17+ and Spring Boot 3.x

• Proven experience in building and supporting microservices and REST/GraphQLAPIs

• Hands-on experience with AWS services: ECS, EC2, RDS

• Experience with Infrastructure as Code (IaC)

• Proficiency in CI/CD pipelines using GitLab, AWS CodeCommit, and CodePipeline

• Strong knowledge of SQL, Oracle and relational databases

• Experience with monitoring and logging tools such as Grafana and AWS CloudWatch

• 3+ years of experience with Okta for authentication/authorization

• 3+ years of experience with MuleSoft for API integration

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Responsibilities:

1. Develop, test, deploy, and maintain enterprise-grade web based solutions.
2. Collaborate with a group of software engineers, business analysts, and software architects throughout the full SDLC.
3. Deploy software application to production and provide post-implementation support.
4. Ensure development best practices and standards are met.

Requirements:

• min. Degree in Computer Science, IT, or any relevant discipline.
• Min. 2 years of working experience in Java Support
• Strong in Java, Spring Framework, RESTful/SOAP APIs, Web Services
• Knowledge of secure and scalable application design
• Collaborative mindset and eagerness to grow in a fast-paced team