Total 2 Customer Service / Call Centre job vacancies

IT Support Engineer

Primary Responsibilities:

• Provide first-line user liaison and helpdesk support during office hours and after office hours if needed. Keeping user informed on request status and progress
• Provide support to VoIP, network infrastructure on both Client’s Premises and Data Centre.
• Troubleshooting Linux, Windows, network, and relevant infra stack.
• Liaise with vendors and other functional teams for problem resolution.
• Provide after-hours support for Infrastructure related emergencies when required.
• Participate in the design of information and operational support systems.

Qualifications and Skills Required:

Technical Skills-

• Higher NITEC Certificate or Diploma in IT/Computer/Network or equivalent.
• Basic understanding of packet capture tools like tcpdump & Wireshark for troubleshooting server network issues.
• Knowledge of basic VoIP Technologies such as SIP, WebRTC, RTP will be an advantage.
• Basic networking knowledge (OSI network layers, TCP/IP, NAT)
• Knowledge of cloud Technologies / AWS will be an advantage
• Ability to self-learn, acquire new skills, and support new systems and applications

Essential Skills-

• Well organized team player with good interpersonal and communication skills.
• Excellent analytical skills and high level of aptitude.
• Independent, passionate, resourceful and able to work with minimum supervision.

Technical Support Specialist

Summary:

The main function of a Technical Support Specialist is to provide technical assistance to computer system users.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate's degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

This is a rolling contract role.