Duties and Responsibilities:

• Support the Capesize broking team in the negotiation and fixture process by providing timely market intelligence and operational support.
• Monitor and analyze dry bulk shipping market activities, with a focus on the Capesize segment.
• Prepare and distribute daily market updates, including vessel fixtures, freight rates, and route-specific developments to brokers and clients.
• Maintain and update centralized market databases to ensure the accuracy, relevance, and timeliness of information.

Detailed Day to Day task:

• Update and maintain daily records of Capesize fixtures and freight market developments across key trade routes.
• Compile and distribute morning market reports for brokers and clients.
• Support broker communications by preparing market updates and centralized data reports through internal communication channels.
• Ensure all market data, vessel positions, and cargo information are accurately maintained within internal systems.
• Assist brokers in distributing cargo and tonnage availability reports to targeted client groups.
• Follow up on vessel and cargo positions to ensure information remains current and actionable.
• Monitor market movements and provide relevant updates to support ongoing negotiations and commercial discussions.

Job Requirement:

• Good analytical skills with the ability to interpret market data and identify key trends.
• Excellent attention to detail and ability to manage routine, data-intensive tasks efficiently.
• Strong interpersonal and communication skills, with the ability to work effectively with internal stakeholders and clients.
• Customer-oriented mindset with a professional approach to communication.
• Proficiency in Microsoft Excel is required; knowledge of SQL or other data analysis tools is an advantage.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and eager to learn about the dry bulk shipping industry.
• No prior experience required, training will be provided

Our Team 

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide. 

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace. 

Your Role

We are looking for a motivated and detail-oriented Customer Service Intern to join our dynamic team. This role focuses on managing and resolving level 1 customer inquiries, ensuring a seamless experience for our customers. The ideal candidate is familiar with Zendesk and Shopify or willing to learn.

We are looking for someone who can start from August onwards - ideally on a full-time internship.

For part-time internships, we would require an availability of 3 days a week.

Please indicate your internship availability in your application.

Responsibilities

• Manage customer queries about product information, order statuses, and basic troubleshooting through various channels (email, social media).

• Zendesk Ticket Management: Use Zendesk to create, track, and resolve customer tickets promptly and professionally.

• Shopify Order Management: Assist customers with orders and process refunds and cancellations using Shopify.

• Escalate Complex Issues: Identify when customer issues require escalation to Level 2 support or other departments and ensure seamless handoffs.

• Maintain Customer Records: Update and maintain accurate customer information and interaction history in the CRM.

• Provide Product/Service Information: Offer customers guidance on product usage, specifications, and availability.

• Assist with Order Processing: Support order fulfillment, payment issues, and logistics queries via the Shopify platform.

• Customer Feedback: Collect and relay feedback to improve customer service operations and processes.
  
  

Requirements

• Experience with Zendesk: Basic knowledge of Zendesk or a similar customer service platform is highly desirable.

• Familiarity with Shopify: Experience using Shopify to manage orders or customer interactions is a plus.

• Excellent Communication Skills: Strong written communication skills to interact with customers professionally.

• Problem-Solving Attitude: Ability to think quickly and handle customer concerns effectively.

• Organisational Skills: Detail-oriented with the ability to manage multiple inquiries simultaneously.

• Team Player: Willingness to collaborate with other team members and departments for issue resolution.

To apply, please send an updated copy of your resume to people@mightyjaxx.com 

While we value all submissions, we regret that only shortlisted candidates will be contacted by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)

• Attractive staff discounts on MJ products

• Well-stocked pantry filled with a variety of snacks and beverages