Total 5 Customer Service / Call Centre job vacancies

• Act as the senior technical point of contact for hyperscale and enterprise clients across APAC during pre-sales and early implementation phases, leading and developing the in-country Solutions Leads who own day-to-day customer engagement in each market.
• Oversee the gathering and interpretation of customer requirements for APAC deployments through the in-country Solutions Leads, ensuring alignment with Zerra's regional capacity roadmap, internal capabilities, and commercial goals.
• Set the standard for translating client expectations into clear technical deliverables across APAC sites, and validate feasibility against local power, land, and connectivity constraints in partnership with country teams.
• Partner with commercial leadership to provide senior technical insight during pricing, contract structuring, and bid development across APAC, accounting for country-specific cost drivers, tax structures, and customer commercial norms in each market.
• Own the RFP response process across APAC opportunities — direct the in-country Solutions Leads and cross-functional response teams, and approve final submissions to customers, ensuring quality, consistency, and on-time delivery across the region.
• Coordinate with operations, design, and delivery leadership across APAC to ensure solutions can be executed to client standards and comply with applicable local codes and statutory approvals in each jurisdiction (e.g. CEA/NBC/BIS in India, METI in Japan, AS/NZS in Australia).
• Own the development of a reusable technical collateral library across APAC (solution templates, design responses, bid support documents), tailored by the in-country Solutions Leads to reflect local site, power, and regulatory conditions.
• Serve as a senior technical thought partner in strategic customer discussions and internal roadmap planning for Zerra's APAC portfolio, including expansion across Australia, Japan, India, and other emerging APAC DC markets.

Job Description

Applied Materials is seeking a highly experienced and strategic Director, Technical Engineering (NAND) to lead technology engagement, process engineering excellence, and customer collaboration for advanced NAND memory solutions. You will work closely with key customers and internal stakeholders to solve complex integration challenges and influence product and technology roadmaps.

Key Responsibilities

• Act as the subject matter expert for NAND technologies. Drive development and optimization of process solutions across etch, deposition, patterning, and integration.
• Lead root cause analysis and resolution of complex yield and defectivity issues. Guide technical strategy aligned with future NAND technology nodes.
• Serve as the primary technical interface for strategic NAND customers. Build strong relationships with customer engineering and fab leadership.
• Lead technical reviews, escalations, and roadmap discussions. Translate customer requirements into actionable engineering solutions.
• Oversee PSE activities covering installation, qualification, and process optimization.
• Drive improvements in yield, throughput, and tool performance. Establish best practices and ensure consistent execution across global teams.
• Partner with R&D, Product Engineering, Operations, and Commercial teams. Provide field insights to influence product development and enhancements.
• Build organizational capability in advanced NAND process technologies. Foster a culture of innovation, accountability, and customer focus.

Requirements

• PhD or Master’s in Electrical Engineering, Materials Science, Physics, or related discipline.
• 15+ years in semiconductor industry with strong focus on NAND memory.
• Experience in process integration or module engineering (etch, deposition, CMP, or patterning).
• Proven years of experiences in leading and mentoring a highly-performing and technical engineering teams.
• Proven track record supporting high-volume manufacturing and customer-facing roles.
• Experience with leading NAND manufacturers is highly preferred.

Work Location

• Upper Changi

About the Role:

We are seeking an experienced and resilient Cloud Services Delivery Director to lead our Agency Tenant Facilities Management (ATFM) cloud operations team. In this role, you will be the driving force overseeing tenant workloads across the Government Commercial Cloud (GCC) environment, with a primary focus on AWS architecture.

You will manage day-to-day cloud operations, drive complex migration roadmaps, and act as the principal custodian of infrastructure security, ensuring strict adherence to Singapore public sector compliance frameworks (e.g., IM8). The ideal candidate has an expert command of AWS, a service-oriented mindset tailored for public sector tenants, and a proven track record of handling high-stakes public sector IT delivery.

Key Responsibilities

ATFM Cloud Operations & Service Management

• GCC Environment Management: Establish, maintain, and supervise highly available, scalable, and resilient AWS infrastructure hosting critical tenant agency applications within the GCC framework.
• Day-to-Day Operations Support: Lead the ATFM engineering team in simplifying and running routine IT infrastructure operations for various government tenant agencies.
• Automation & Monitoring: Implement robust monitoring, logging, and alerting systems using automation (e.g., Ansible) and infrastructure-as-code (IaC via Terraform or CloudFormation) to maximize operational efficiency.
• Incident & Problem Management: Take accountability for high-severity incident responses, leading swift containment and resolution efforts to minimize disruption to public digital services.
• Tenant Lifecycle Management: Oversee the end-to-end cloud journey for tenant agencies, including resource allocation, continuous performance tuning, and capacity planning.

Services Governance & GCC Migration

• Cloud Readiness Assessment: Lead detailed infrastructure and workload assessments for legacy or on-premises systems shifting to GCC AWS environments.
• Migration Execution: Develop and drive flawless cloud migration roadmaps, managing resource schedules, timelines, and application onboarding constraints smoothly.
• Financial & Cost Governance: Analyze ongoing cloud spend across tenant agencies, enforcing strict cost optimization and control mechanisms to ensure responsible public fund spending.
• Stakeholder Management: Collaborate effectively with GovTech central teams, tenant agency stakeholders, and auxiliary security teams to align cloud delivery with overarching Whole-of-Government (WOG) digital objectives.

Infrastructure Security Compliance (WOG & IM8)

• IM8 Alignment: Ensure all tenant architectures strictly integrate and comply with Singapore Government IM8 (Instruction Manual 8) policies, CSA guidelines, and public sector data classification requirements.
• Access & Data Protection: Enforce mandatory security controls, prioritizing strict Identity and Access Management (IAM), Multi-Factor Authentication (MFA), network segmentation, and encryption for data at rest and in transit.
• Continuous Threat Monitoring: Supervise continuous infrastructure monitoring, leveraging cloud-native tools like AWS GuardDuty and Security Hub to preemptively identify and mitigate zero-day exploits, DDoS risks, and unauthorized access.
• Audits & Vulnerability Management: Direct routine security vulnerability assessments, strict patch management schedules, penetration tests, and compliance audits across tenant environments.
• Secure Disaster Recovery (DR): Ensure backup architectures are tightly secured and encrypted, and coordinate regular WOG-aligned DR drills to ensure business continuity for critical national applications.

Requirements:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: ~15 years of experience in IT operations, with at least ~10 years in enterprise cloud environments.
• GovTech/Public Sector Exposure: Proven experience operating within the Government Commercial Cloud (GCC) environment, or a comprehensive understanding of Singapore public sector ICT governance.
• AWS Technical Depth: Expert architectural and operational knowledge of AWS services, DevOps pipelines, and infrastructure management.
• Compliance Proficiency: Deep practical familiarity with IM8 controls, MTCS, or equivalent high-compliance security frameworks.
• Tooling: Proficient with IaC deployment tools (Terraform, CloudFormation) and configuration management automation tools (Ansible, Chef, or Puppet).
• ITIL (Service Management)

Key Competencies:

• Strong leadership and decision-making under pressure
• Excellent stakeholder and communication skills 
• Deep understanding of service delivery and security and process governance
• Ability to balance operations, security, and business priorities
• Exceptional capabilities in managing multi-disciplinary engineering teams under high-pressure SLA environments.

Good to haves:

• Relevant specialized certifications: AWS Certified Solutions Architect – Professional or AWS Certified Security – Specialty.
• Certifications in IT service management (e.g., ITILv4).
• Hands-on experience with GovTech stack platforms such as Container Stack (CStack) or automated policy-as-code deployment engines.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.

Role Purpose:

Data Center Logistics is a key growth engine for the Technology sector & is part of DHL groups strategy for 2030.

Drive development of CSI Technology Data Center customers by understanding the customer and their growth strategy, building relationships, identifying opportunities, and pursuing business development together with Business Units within the region and India. Identify and support development of solutions and/or replicate existing solutions for the customers. The Regional Customer Director (RCD) supports the Global Customer Director (GCD) in the respective region. Assigned customers are considered highly strategic even among CSI customers. Hence the RCD will report directly into the Regional Technology Head.

PRE-SALES
In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

Strategic account planning 
• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

Thinking long term & have a growth mindset is critical

Customer Relationship Development
• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

Opportunity/pipeline development
• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

SALES
In the respective Region, the RCD supports the GCD for Global deals and leads Regional deals:

Preparing the Deal
• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

Closing the deal
• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

Implementing the deal
• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

AFTER-SALES
In the respective Region, the RCD supports the GCD: Service delivery and performance management
Raise service quality escalation if required in the Region

Account Maintenance
* Coordinate customer communications, including contractual and T&C changes
* Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
* Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship.  Provide input to global QRRs/QBRs.
* Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
* Partner with AR team and escalate issues with the customer as needed in the region.
* Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

Experience:

• Requires 8-12 years of experience in the Logistics industry (especially data center knowledge), Sector or Customer

• Minimum 2-3 years experience in working across freight, parcel & contract logistics, including managing senior stakeholders within the organization & customer

• Requires 3-5 years of commercial experience

• Minimum 2-4 years of consultative selling experience in an international context

• Minimum 3-4 years of sales experience in the Technology sector

Education / Qualification / Certification / Requirements:

• University degree

• Excellent analytical and problem-solving skills

• Effective presentation and facilitation skills     

• Strong international exposure and specific understanding of the APAC data center business and cultural sensitivity

• Ability to work independently and within a team to deliver results     

• Ability to lead and influence without formal authority     

• Ability to adapt and perform under changing and uncertain conditions     

• Capacity to drive business growth across complex multi-sector conglomerates

• Strong hunting capabilities to tap into large growth potential

• Responsibility for retaining very large business

• High industry and sector knowledge

• Ability to lead and influence in an informal DHL matrix structure

Language Requirements:

• Excellent business English, written and oral

• Local language skills as required

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided