· Ensure highest standard of service delivery to tenants/ customer/ visitors.
· Handle first level enquires, through incoming calls, email or walk in
· Understand tenants/ customers/ visitors need and provide quick, accurate and satisfactory answer to their queries and concerns.
· Gather tenants, customers feedback and sentiments and escalate to the relevant parties for further actions
· Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants / customers
· Ensure smooth visitors registration.
· Assist and provides support for tenant events activities in the aspects of registration to ensure events organised by tenants within the building premises run smoothly.
· Manage car park application include promoting season parking
· Coordinating with relevant parties on tenant directory, digital panel, website and TV screen
· Maintains and improves service level quality by adhering to standards and guidelines.
· Attend to urgent cases referred by Building Manager.
Requirements:
· GEC “O” or “N” levels/ Diploma in any discipline
· 2 years of relevant experience in call centre, banking and front of house customer service roles
· Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to Franzizca.mah@peopleprofilers.com (Whatsapp +65 9616 9135)
People Profilers Pte Ltd
20 Cecil Street, #08-09, Plus Building, Singapore 049705
EA Licence Number: 02C4944
EA Registration Number: R22109328
EA Personnel: Franzizca Mah