Total 166 Customer Service / Call Centre job vacancies

Overview of the Role

Front line customer service role to provide Level-1 support to manage incoming interactions/transactions (calls, emails & Live Chats [if applicable]), and provide delightful customer experience, aligning to Service Level targets and company goals.

Key Accountabilities

• Achievement of a good Balanced Score Card
• Achievement of Compliments and maintenance of good customer satisfaction ratings.

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

The following would depend on the experience of the candidate and on need basis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

Key Job Competencies

• Customer Focus
• Learning Ability
• Results Oriented
• Continuous Improvement

Education Requirements

• Diploma in IT or Business or related discipline

Working Experience Requirements

• Minimum 1 year of Contact Centre/ Helpdesk/ Service Desk experience
• Customer service / Soft skills
• Effective communication skills (spoken & written)
• Ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Keen to learn and understand policies, procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.
• Willing to work 24/7 shift

Skills Required

Must-have skills

• Effective Communication skills

Preferable skills

• Experience in the Contact Centre/Helpdesk/Service Desk environment

Beauty & Wellness

We are hiring call centre officers to be outsourced to our clients

Responsibilities

• Provide quality support for customer enquiries via phone, email, live chat, and occasional walk-in interactions
• Handle inbound customer calls and assist with enquiries promptly and professionally
• Support customer queries across multiple service channels, including in-person, email, and live chat
• Manage customer escalations, complaints, and feedback to ensure timely resolution
• Take ownership of client issues and follow through to resolution
• Participate in process improvement initiatives and support customer experience enhancement projects
• Recommend improvements to processes that enhance customer experience, team productivity, or operational efficiency
• Support ad hoc assignments, projects, and general administrative duties as required
• Consistently achieve defined service and performance KPIs
• Maintain professional standards when interacting with customers and colleagues
• Having prior customer service experience is an added advantage

Others:
Location: Clarke Quay/Fort Canning MRT
Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break
Salary: up to $3800
F2F interview is required for this role

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

About us

Achievers Dream Learning Centre is a dedicated education provider who is passionate about supporting students and families on their educational journey, and our mission is to provide accessible, engaging, and effective educational services. We pride ourselves on creating a supportive environment where both our staff and students can thrive.

About the role

We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers Dream Learning Centre in the Bukit Timah Central Region. This is a contract to full-time position that plays a vital role in delivering good customer experiences to our students, parents, and educational partners. As a Customer Service Executive in the education industry, you will be the first point of contact for inquiries relating to our programmes, enrollments, course information, and student support services. This role is essential in maintaining our reputation for outstanding customer service and ensuring that every interaction reinforces our commitment to educational excellence.

Key responsibilities

Parent Communication & Enquiries

• Handle incoming and outgoing calls, WhatsApp messages, and enquiries from prospective and existing parents.

• Provide accurate information about the centre's programmes and schedules.

• Address parents' questions and concerns in a professional and empathetic manner.

Student Enrolment & Lead Follow-Up

• Follow up with prospective parents who have expressed interest in the centre's programmes.

• Encourage parents and students to attend diagnostic consultations, trial lessons, and centre visits.

• Guide parents through the enrolment process and assist with registration matters.

• Maintain timely follow-up with leads and ensure no enquiries are missed.

Customer Service & Relationship Management

• Understand parents' concerns and learning goals for their children.

• Handle objections professionally and confidently.

• Provide a positive customer experience throughout the enquiry and enrolment journey.

• Escalate complex cases appropriately when required.

Administrative Support

• Update customer records and notes accurately in the system.

• Track enquiries, appointments, consultations, and enrolments.

• Support the operations team with customer-related administrative matters when required.

What we offer

At Achievers Dream Learning Centre, we believe in supporting our team members to succeed. We offer a range of benefits designed to enhance your professional experience and work-life balance. We provide ongoing training and development to ensure you have the skills and knowledge needed to excel in your role. Our supportive work environment encourages collaboration and personal growth, and we value the contributions of every team member.

Apply now

If you are a customer-focused professional with a passion for delivering excellent service in the education industry, we would like to hear from you. Please submit your resume, a cover letter, and any relevant certifications to the Achievers Dream Learning Centre recruitment team. Join us in making a difference in students' lives whilst building a rewarding career in education support services!

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

Interested candidates are invited to email your resume to:

jen.ooi@recruitexpress.com.sg

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

[Job ID: 1634626]

Responsibilities

• Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution
• Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction
• Conduct needs assessments, performance reviews, and cost-benefit analyses
• Set, track, and achieve KPIs such as response time, service level, sales, and quality standards
• Ensure accurate documentation and timely updates of communications, records, and data
• Monitor call quality through random audits to minimise errors and improve performance
• Oversee recruitment processes, including drafting job advertisements and coordinating with HR
• Evaluate staff performance, identify training needs, and organise development programmes
• Analyse operational data and prepare performance reports for management
• Resolve complex customer complaints and escalations effectively
• Plan workforce scheduling, including shift patterns and headcount allocation
• Coach, motivate, and retain team members to maintain high engagement and performance
• Support the Customer Service Director in driving process alignment initiatives
• Lead and support projects such as new product or technology implementations
• Demonstrate hands-on leadership by actively supporting team operations when required

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Customer Service, or related field
• 6–10 years of experience in customer service or call centre operations
• At least 3–5 years of managerial or leadership experience
• Proven track record in managing KPIs such as service level, response time, customer satisfaction, and quality metrics
• Experience in workforce planning, performance management, and operational reporting

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between

- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)

- Or otherwise advised by the client

Working location

- Nearest MRT: Punggol Coast MRT

- Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes /events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc to address customers’ queries.
• Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
• Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.

Requirements

• Min N / O / A / NITEC / Diploma in any courses
• Min 2 to 3 years of call center experience

Office hours 5.5days
Tai Seng / Chai Chee Area
Up to $3.2K

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Job Responsibilities:

• Provide quality support for incoming enquiries via calls, email, live chat and walk-in
• Support customer queries from other channels.
• Manage escalations, complaints and feedback.
• Take ownership of Clients issues and follow through to resolution
• Participate in process improvement sessions and support delivery of Client experience initiatives
• Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff

Job Requirements:

• Diploma in any field
• 1 year of Customer Service experience in banks or financial institution
• Must be able to work independently with minimal supervision.
• Ability to multi task efficiently.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

RESPONSIBILITIES

·       Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

·       Follow up closely with internal parties for resolutions.

·       Proactively escalate query trends, potential issues and recurring service failures to teamlead/ manager and ensure that appropriate corrective action is implemented toavoid future problems.

·       All customer service request and any follow-up interaction is logged into CRM accurately andtimely.

·       Assist in processing and invoicing Local and Export spare part orders.

·       Preparation and generation of weekly customer service report, weekly and monthly report to BUand HOD.

·       Spare parts inventory management.

·       Perform other assigned duties and/or project work.

REQUIREMENTS

·       Experience in Call Centre, Banking or Customer Service (calls and correspondents) environmentwill be an advantage.    

·       Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver qualitycustomer service.

·       Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.

·       Proficient in Microsoft Excel, Word and PowerPoint.

·       Experience in SAP will be an advantage.

·       On-the-job training will be provided to ensure proficiency in role requirements.

Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :            R25158800

We regret that only shortlisted candidates will be notified.

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes /events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc to address customers’ queries.
• Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
• Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.

Requirements

• Min N / O / A / NITEC / Diploma in any courses
• Min 2 to 3 years of call center experience

Office hours 5.5days
Tai Seng / Chai Chee Area
Up to $3.2K

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• To deliver the required sales targets and KPIs consistently
• Perform sales calls and attend to customers’ requests in line with policies and procedures
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
• Perform other duties as assigned by immediate supervisor

Requirements:

• Candidates with motor insurance experience are preferred
• Well spoken
• Possess BCP, PGI certifications is a plus

Kindly apply online or send your application to felicialim@talentedge.com.sg

EA: 15C7572

ID: R23115267

Key Responsibilities

• Plan and supervise a wide range of construction projects from start to finish
• Organize and oversee construction procedures to ensure they are completed in a timely and efficient manner
• Manage the overall implementation and completion of projects within the scheduled time, cost, and quality
• Recommend appropriate risk control measures to reduce or eliminate risks identified during assessments
• Monitor the progress of projects and update management regarding any schedule variances
• Develop, monitor, and review equipment and manpower deployment plans for project sites
• Assist in plan and specification analysis to provide clear and traceable designs and drawings for construction

Qualifications

• Bachelor’s degree or above in Electrical/Mechanical Engineering (A Master's degree is highly advantageous).
• 10+ years of DC construction / greenfield projects experience is required for the role
• Excellent knowledge of relevant rules, regulations, and quality standards
• Able to commence immediate or within a short notice period

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Salary up to $2180/month (inclusive of allowance and incentives) before OT calculation!

Job Description

• Answer incoming calls from customers to take orders
• No selling of products, No cold call
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

• 
  Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
  
  EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Service Desk Analyst/ Call Centre Agent x 3

Job Description

We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer’s enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

• Involved in acting as a single point of contact to Customers/Users and Third party service providers.
• Responsible for monitoring enterprise IT Network, Systems and Servers.
• Handle Hotline Calls and e-Mails within agreed timeline.
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience. 
• Good experience in handling Call Ticketing.
• Strong teamwork and communication skills
• Excellent customer service skills and good phone etiquette.
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Only Singaporean

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Up till $2,600 basic + Allowance + Commission (Gross $3,000+)

• 5 days work week

• Conveniently located near MRT

• On the job training provided

• Call centre environment
  

Our Client, with 16 years experience in collection services, is inviting qualified candidates to fill the position as Call Centre Agent.

RESPONSIBILITIES:

• Handle inbound and outbound collection calls in a call centre environment

• Communicate and explain breakdown of amount payable to customers in detail.

• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Banks, Telcom Support Service Providers and Commercial Clients.

• Negotiate with customers on repayment amount and payment dates, where applicable.

• Provide customer service and enhance overall collections efficiency and delinquency rates.

• Any other ad-hoc duties assigned.
  

REQUIREMENTS:

• Diploma / ‘A’ / 'O’/ Nitec

• No experience required

• Training provided

Duration: 29 Jun 26 – 28 Sept 26
Location: Eunos
Salary: $2000
Working Hours: 5 days office hours

Job Scope:

• You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Work collaboratively as a team to clear all queues in the system promptly.
• Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
• Undertake projects or other responsibilities as assigned

Job Requirements:

• Min. A level/ Diploma/ Degree in any field
• No experience as training will be provided

If interested, please send updated resume via email  melissa@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

melissa@recruitexpress.com.sg

RecruitFirst Hiring! You will be outsourced/ deployed to:

Job Benefits:
✅Aircon environment
✅Training provided
✅Friendly team

Location: Novena region
Pay: $12/hr
Duration: 6 months (Start on 13 July)
Working Hours: Mon-Fri (8.30am to 6pm)

Responsibilities:
- Answer inbound calls.
- Answer enquiries related to vouchers and provide follow-up.

Requirements:
- No experience required.

Interested applicants, please click “Apply” now or WhatsApp Tracey Hong [CODE: TH-CCA2] at 98524685 to apply.

We regret to inform that only shortlisted applicants will be notified.

Hong Yan Hui Tracey
Outsourcing Team
RecruitFirst Pte Ltd
E.A.13C6342

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

• 
  Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
  
  EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
• Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
• Assist callers with appointment scheduling, visit arrangements and document verification.
• Escalate complex, sensitive or security-related matters to relevant officers or departments.
• Maintain strict confidentiality of stakeholder and organisational information.
• Record and update case details accurately in the system.
• Manage feedback, complaints and appeals professionally and empathetically.
• Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
• Adhere to service level standards and performance KPIs.
• Verify caller identity and authorisation before releasing any controlled information.
• Manage difficult or confrontational callers professionally while maintaining authority and control.

Requirements:

• Minimum GCE'O' level qualification or equivalent
• Minimum 1 year experience in a call centre setting is advantageous
• Proficient in relevant computer applications i.e. Microsoft Office
• Able to speak and write more than one language
• Must be able to handle stress extremely well
• Good verbal communication skills

Other Information:

• Monthly basic salary range of $2,000 to $2,300
• Employment is subject to confirmation after 12 weeks of probation
• Training is provided
• Official working hours are from Mondays to Fridays, from 8.30am to 5pm, and Saturdays from 8.30am to 12.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance