Total 11 Customer Service / Call Centre job vacancies

Position Summary

This role focuses on front desk coordination and general office administration.

Work Location: 5 Jalan Samulun
Working Hours: 7.30am to 5.00pm (morning transportation provided)

Tasks and Responsibilities

Front Desk & Reception

• Welcome clients and visitors in a professional and courteous manner
• Handle incoming phone calls and emails, and direct enquiries to the appropriate departments or personnel
• Manage incoming and outgoing mail, courier arrangements, and deliveries
• Coordinate meeting room bookings and ensure reception and meeting areas are clean and well-maintained

Administration & Office Operations

• Manage office and pantry supplies, including stationery, refreshments and replenishment of inventory  
• Provide administrative support for onboarding and coordination activities
• Arrange refreshments for meetings and events, and coordinate the purchase of hampers or condolence flowers when required
• Assist with billing administration, payment tracking, and simple procurement activities
• Support the coordination and setup of meeting rooms, company events and internal activities  
• Perform other administrative, coordination and ad-hoc duties as assigned from time to time

Job Requirements

• Proficient in MS Office and general computer skill
• Responsible, punctual, and able to work independently or with minimal supervision

.

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

We are looking for a receptionist to be responsible for being the face of the office - greeting clients and visitors and general admin duty. You will be in charge of contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.

The candidate will need the following:

• Flexibility is essential, as well as a willingness to assist with tasks.
• Help solve unforeseen problems, answer queries etc.
• Good communication is an essential attribute as we will supporting an office of various nationalities.

ROLES & RESPONSIBILITIES

• Managing the reception, answering incoming calls, and transferring calls to relevant personnel appropriately
• Attending to walk-in customers and directing them to the relevant staff.
• Meet and greet visitors and notify appropriate staff of their arrival.
• Maintaining reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms).
• Some Administrative work & Data entry and updating databases.
• Handle courier, postal, and dispatch activities.
• Assist management with basic admin tasks.
• Handle day-to-day office administration.

Job Responsibilities

• Handle customer enquiries via phone, email, and walk-in customers.
• Process sales orders, quotations, invoices, and related documents.
• Coordinate with internal departments to ensure smooth order fulfilment and customer satisfaction.
• Maintain accurate customer records and filing systems.
• Assist in scheduling appointments and administrative duties.
• Follow up on customer requests, payments, and outstanding matters.
• Provide general administrative support to the team and management.

Requirements

• Minimum 1 year of relevant experience in customer service and administrative support.
• Good communication and interpersonal skills.
• Self-motivated, responsible, and able to work independently.
• Strong team player with the ability to work cohesively with team members.
• Proficient in Microsoft Office applications.
• Positive attitude and willingness to learn.

Preferred Traits

• Customer-oriented with good problem-solving skills.
• Able to multitask and work in a fast-paced environment.
• Detail-oriented and organized.

Part Time Customer Service Agent

• Assist with customer registration
• Answer customers' queries
• Administrative work
• Other ad-hoc duties assigned

Location: Central / West (Near MRT stations)
Work hours: 3pm to 7pm

Requirements:
Min Olevel and above
Able to work on weekdays / weekends
Able to work in July and commit 3 months
Training will be provided.
Students are welcome to apply

Interested candidates please send in your resume with mobile number and shortlisted candidates will be contacted within 2 weeks.

We are seeking a motivated, organised and detail-oriented Patient Care Admin Support to join our healthcare operations team. This role is patient-facing and time-sensitive: you will be the first point of contact for patient enquiries and clinic calls, and the coordination link between patients, clinics, specialists and the internal business development team. This opportunity is open to fresh graduates —comprehensive training will be provided.

Role Priorities

The following are non-negotiable, ranked priorities for this role:

•    Patient queries and clinic calls come first. Patient enquiries and incoming clinic calls take precedence over all other administrative tasks and must be acknowledged and actioned promptly.

•    Answer and return calls during clinic operating hours, including weekends. Calls and messages must be answered and reverted within clinic hours — Monday through Sunday (including Saturday and Sunday) —in line with the clinic operating schedule.

•    Communicate and coordinate. Keep patients, clinics and internal teams informed with clear, timely and professional communication, ensuring nothing falls through the cracks.

Key Responsibilities

Patient & Clinic Coordination

•    Serve as the first point of contact for patient enquiries; respond to questions accurately, empathetically and promptly.

•    Answer, screen and return incoming clinic calls during operating hours, including Saturdays and Sundays, ensuring no call or message goes unanswered.

•    Manage patient communications across phone, email and WhatsApp, maintaining a professional and responsive tone at all times.

•    Coordinate and follow up on patient-related matters between patients, clinics, specialists and internal teams in a professional and efficient manner.

Administrative & Billing Support

•    Provide administrative support to the business development team.

•    Assist in handling billing matters and ensuring timely processing of payments; verify invoice accuracy and resolve discrepancies promptly using Excel.

•    Maintain and update trackers, schedules and patient records in Microsoft Excel, ensuring data is accurate and current.

•    Assist in preparing reports, proposals and other documentation as needed.

Efficiency & Multitasking

•    Multitask effectively under pressure — juggle live patient calls, follow-ups, billing and admin concurrently while keeping patient enquiries the top priority.

•    Leverage AI tools (e.g. drafting, summarising, scheduling and data-entry assistants) to work faster, reduce errors and lift overall task efficiency.

•    Continuously look for ways to streamline workflows and improve turnaround times.

Relationships & Operations

•    Support the development and maintenance of strong relationships with patients, clinics, clients and stakeholders.

•    Work closely with internal teams to ensure seamless business operations.

•    Perform any other duties as assigned to support business growth and operational excellence.

Requirements

•    A diploma in Business Administration, Finance, Marketing, Healthcare Management, or a related field.

•    Fresh graduates are welcome to apply — training will be provided.

•    Strong organizational, communication and coordination skills.

•    Proven ability to multitask and work efficiently in a fast-paced, dynamic environment.

•    Comfortable using WhatsApp for patient and team communication, and AI tools to improve productivity.

•    Proficiency in Microsoft Office, with strong Excelskills (Word, Excel, PowerPoint, Canva).

•    Willing and available to answer and return calls during clinic hours, including Saturdays and Sundays.

•    A proactive, service-oriented attitude with a willingness to learn and grow in the role.

Highlights

• Shuttle service to office from Admiralty/Kranji/ CCK/ Gul Circle MRT
• Office 10 minutes walk from Gul Circle MRT

Job Description

• Answer, screen, or forward telephone calls; providing information, or taking messages.
• Greet visitors entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Facilitate planned events, such as directing caters, logistics arrangements, etc.
• Send information or documents to customers, using e-mails or traditional mailing methods.
• Provide information about the company, such as location of the office, employees within the organization, or services provided.
• Perform administrative support tasks, such as restocking the pantry, photocopying documents, upkeeping of records, etc.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Any other ad hoc duties as assigned

Requirements

• At least 1-2 years of relevant experience
• Computer literate and tech savvy
• Experience in planning company events
• Good communication skills and pleasant disposition

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Be part of the healthcare industry as a Patient Service Associate / Healthcare Admin Assistant, where you will play a key role in supporting patients and ensuring smooth daily operations at the healthcare facility. This role provides an opportunity to develop valuable customer service and administrative skills while contributing to a meaningful service environment.

Responsibilities:
• Attend to patient registration and appointment scheduling matters
• Provide assistance to patients with self-registration processes
• Handle patient enquiries and provide timely support
• Perform financial counselling and cashiering duties
• Manage incoming calls and provide administrative assistance
• Support other ad hoc operational duties as assigned

Requirements:
• Minimum GCE N/O/A Levels or Diploma in any field
• Good communication and interpersonal skills
• Strong service mindset with the ability to interact professionally with patients
• No prior experience required as training will be provided
• Able to commence work within a short notice period

Interested candidates are welcome to send an updated resume to:
healthcaretemps@recruitexpress.com.sg

Email Subject: PSA – Leon

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Customer Service & Admin Team Lead

Job Description:


1. Team Leadership & Supervision

• Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.

• Lead regular team huddles to brief the team on updates, operational instructions, and expectations.

• Allocate tasks, set priorities, and ensure all work is completed accurately and on time.

• Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.

• Act as the first point of escalation for administrative issues before involving the Head of Operations.

• Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.

2. Centre Management & Frontline Experience

• Oversee daily centre operations, ensuring the centre is neat, organised, and welcoming at all times.

• Greet and engage students and parents in a friendly and professional manner, while ensuring the team upholds the same service standard.

• Manage monthly pantry supply orders (including F&B and cleaning supplies) and coordinate with cleaning vendors to maintain centre cleanliness.

• Take ownership of the centre’s day-to-day cleanliness and overall physical presentation.

3. Daily Operations & Customer Handling

• Handle customer enquiries across all channels, including phone, text, walk-ins, social media, and email.

• Ensure timely responses and satisfactory resolution of customer feedback and concerns.

• Step in to manage complex or sensitive cases and escalate when necessary.

• Prepare and send clear, timely communications to parents and students regarding programmes, schedules, fees, and centre updates, including last-minute changes.

• Assist in organising events and promotional activities (e.g. webinars) to attract new students and retain existing ones, in collaboration with the marketing team.

4. Student Administration, Billing & Records

• Process student registrations, course enrolments, and payment matters accurately and in a timely manner.

• Prepare and issue monthly billing invoices to parents and follow up on payment matters.

• Maintain and audit student and staff records in the iEduCentre system, ensuring data accuracy through both direct input and team oversight.

5. Escalation, Reporting & Support

• Act as the first point of escalation for operational and customer-related issues.

• Report regularly to the Head of Operations on admin operations, recurring issues, and team performance.

• Support ad-hoc operational needs and assist other departments when required.

6. Tutor & Academic Administrative Support

• Assist tutors with administrative matters when necessary, including the printing of class materials and mailing of study resources to students.

Requirements:

Minimum Diploma

Working hours : 4 weekdays (12.45pm to 9.15pm) + 1 weekend (Sat) (9am - 7pm)

Passionate in customer service

2-3 years experience in customer service

Experience in a supervisory role will be good

Confident and tactful in handling customer’s needs

Strong interpersonal and communication skills

Positive work attitude, self-driven, independent, team player with a strong service mindset

Meticulous and systematic with administrative procedures

Skilled in basic office skills (excel, word) and computing skills

Prior experience in frontline customer service jobs will be a bonus

Able to handle difficult customers confidently

Join our dynamic team in a vibrant and collaborative work setting. Our team, comprised of young, enthusiastic and energetic individuals, strives collectively to achieve our shared objectives. Embrace a workplace where casual attire is acceptable, fostering a comfortable yet professional atmosphere. As we collectively meet daily goals, you'll progress through diverse roles, expanding your job scope and skill set. Gain a comprehensive understanding of the entire company operation, with management guiding you towards a role that aligns with your strengths and preferences.

As you progress in your career with us, you will have the opportunity to take on leadership roles, including mentorship and team management, playing a pivotal role in your professional development.

Enjoy quality break time engaging in games, lunch, and friendly conversations. Recognizing our accomplishments, we will reward ourselves in various team-bonding activities.

Job Description:

• Engage with parents to gather details for their tutor requests.
• Match suitable home tutors to parents based on specified criteria.
• Clear inquiries through WhatsApp, Email, and SMS systems.
• Accurately input administrative details into our system.
• Issue invoices and manage outstanding payments from clients

Requirements:

• Diploma/Degree Holder. (Fresh Grads are welcome to apply)
• Singaporean/Singapore PR Holder.
• Meticulous and organized
• Strong communication skills (verbal and written).
• Capable of thriving in a fast-paced environment.
• Demonstrated ability to handle individual tasks and work effectively within a team.
• Eager to learn and committed to personal growth.

Working Hours:

Full-Time: 4 weekdays + 1 weekend (9:00 am - 6:45 pm / 10:15 am - 8:00 pm)

Starting Pay $3000-$3500/month, Career progression is available!

1-year contract-based commitment; long-term commitment

Salary: Up to $2600
Location: Queenstown
Working Hours: Mon - Fri (8.00am – 6.00pm)

Key Duties:

• Coordinated incoming and outgoing correspondence, parcels, and payment collections.
• Prepared reports, maintained administrative records, and ensured accurate documentation.
• Assisted in scheduling and arranging transportation services for customers.
• Supported Service Advisors with quotations, invoices, purchase orders, and customer follow-ups.

Requirements:

• Min 'O' Level
• Min 1 year of customer service and proficient in MS office applications

WhatsApp me at wa.me/6587801169 or press the APPLY NOW BUTTON.

By submitting your resume and/or personal information, you consent to the collection, use, and disclosure of your personal data by the company (or its designated agent) for the purposes of processing, administration and managing your job application.

Please be notified that only shortlisted candidates will be notified.

Chloe Wong Reg No.: R26161743
Griffin HR Consultancy Pte Ltd | EA License No.: 23C1449