Total 269 Customer Service / Call Centre job vacancies

Responsibilities

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements

• Minimum Higher NITEC in Information Technology or related field of study
• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
• Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
• Work location – West

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Responsibilities:

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results.

If interested, you can click on “Apply here” or write an e-mail to Saru.Mehrotra@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Saru Mehrotra

EA License No.91C2918

Personnel Registration No. R22108558

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

Responsibilities:

• Governance IT Service, procurement and assets management
• Local VIP case support
• To coach junior engineer for IT cases and as escalation point to handle users cases
• Support local huge meeting/live stream events, clearly understand requestor’s scenario and requirement, establish video/audio devices connection and ensure no incidents during the event.
• Provide L1 & L2 IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Ensuring proper documentation, notification, tracking, and follow up of all incidents.
• Manage and mentor onsite team in Asia Pacific
• Manage vendors for Project Delivery
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes

Requirements:

• Min. Diploma in IT Technology or its equivalent
• Minimum of 3-5 years of experience in providing L1 & L2 IT support to end-users.
• Proficiency in troubleshooting and resolving technical issues with Windows.
• Good knowledge and experience in supporting Microsoft Office applications, VPN, SharePoint, and user client hardware.
• Basic knowledge of IT infrastructure related Desktop / Laptop / Network / Wifi
• Solid understanding of incident management processes and ability to document, notify, track, and follow up on all incidents.

Charles, Lau Ngie Hao License No. 02C3423 Personnel Registration No. R1656741

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job Summary

We are seeking a proactive, tech-savvy IT Support Specialist to join our Group IT team. This is a unique role where you will provide foundational technical support to a diverse portfolio of companies. You will be the "face of IT," ensuring that employees across all entities have the tools and uptime they need to succeed. This is an ideal role for someone looking to touch a wide variety of technologies in a fast-paced, multi-tenant environment.

Responsibilities

• Manage user accounts daily by setting up, modifying, and removing access across platforms such as Microsoft 365, Google Workspace, and Slack to ensure secure and efficient user operations
• Enroll, update, and secure company laptops and mobile devices using Mobile Device Management (MDM) platforms like Intune, Jamf, or Kandji to maintain device compliance and security
• Diagnose and resolve technical issues related to Windows and macOS operating systems, office hardware, and cloud-based applications to minimize downtime and support employee productivity
• Prepare and configure hardware for new hires and securely wipe or recover data during employee offboarding to maintain data integrity and security
• Maintain clear and accessible documentation including asset inventories and entity-specific setup guides to support consistent IT operations and knowledge sharing

Required competencies and certifications

• Hold IT certification such as CompTIA A+, Google IT Support, or a Diploma in a relevant field
• At least 1 year of experience in a technical support or helpdesk role
• Support IT environments with 50+ users or multiple office locations
• Troubleshoot macOS operating systems at a basic level
• Operate SaaS admin dashboards to add users, reset passwords, and manage groups
• Understand Mobile Device Management concepts including checking device compliance and enrollment status
• Experience setting up workstations, docking stations, and perform basic local networking tasks (Wi-Fi/LAN)

The Company

Our client is a top‑tiertechnology company seeking a Senior IT Support Engineer to support complex ITenvironments across end‑user systems and platforms. This rolerequires strong hands‑on technical expertise, excellentcommunication skills, and the ability to operate in a fast‑paced, enterprise‑level setup.

The Role

• Provide advanced IT support across macOS,Windows, and Linux environments
• Support and maintain complex ITinfrastructures in a corporate or enterprise setting
• Troubleshoot hardware, software, and system issues across multiple operating systems
• Act as an escalation point for complex technical issues
• Support users with a high level of professionalism and clear communication
• Work with ServiceNow for ticketing, incident,and request management
• Perform basic network troubleshooting(LAN/WAN, DNS, DHCP, VPN concepts)
• Collaborate with internal IT teams to improve system stability and user experience

Your Profile

• Minimum 5 years of experience in IT Support within complex IT environments
• Strong hands on knowledge of: macOS Windows Linux
• Experience supporting enterprise end userenvironments
• Solid communication skills, able to engage with both technical and non-technical users
• Basic networking knowledge (trouble shooting and diagnostics)
• Experience working with ServiceNow or similar ITSM tools

Apply Today

Please send your resume, in WORD format only and quote reference number DC13421034, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence no.: 07C5595 | Dmitriy Chervinskyi EA Registration no.: R22108655

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to abegail@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Job Summary

Acts as the main point of contact for users, ensuring issues are resolved quickly and service levels are met. The role supports ticket management, business continuity, and reporting by coordinating follow‑ups, reviewing updates, and analysing data to improve processes.

What You Will Do?

• Serve as the primary point of contact for inquiries and issues from internal and external users across assigned projects and services.
• Ensure client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and defined performance targets.
• Act as a backup resource in contingency situations to maintain continuity of operations and support uninterrupted business activities across assigned areas.
• Participate in periodic reviews of ticket updates from L2 Support, verifying information quality and alignment with agreed resolution and communication standards.
• Perform follow-ups with the team on open tickets to ensure timely updates and resolution in full compliance with established SLA deadlines.
• Perform administrative responsibilities, including preparing ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results.

Requirements

• Minimum 6 months of relevant working experience
• Good communication and stakeholder management skills
• Ability to manage tickets, SLAs, and follow-ups effectively
• Strong organizational and administrative skills
• Basic analytical skills for reporting and process improvement
• Willingness to work fully on-site and travel when required

Additional Information

• 1 Year Contract - Renewable (Depends on performance)
• Working Days: Monday to Friday (Normal Office Hours)
• Salary: Up to $2,800 + 1 month completion bonus (Depends on performance)

Interested?
Send your updated resume to yana.norzamry@adecco.com

Yana Norzamry|Personnel Registration No: R26160959|EA Licence No.91C2918

Salary: $2800 to $3000
Work Days: 5 Days (8:30am to 5:30pm)
Work Location: Sin Ming (near Marymount, Upper Thomson, Bishan and Ang Mo Kio MRT Stations)

Responsibilities:
• Provide first-level IT support for hardware, software and network issues.
• Install and configure PCs, printers and basic IT equipment.
• Troubleshoot IT issues and liaise with external IT vendors when needed.
• Maintain IT inventory, user accounts and support records.

Requirements
• Nitec/Diploma in IT or related field
• 1 to 2 years of IT troubleshooting experience
• Knowledge of Microsoft Windows OS, Microsoft Office and networking
• Good troubleshooting and communication skills
• Singaporean only need apply

Please submit your resume in MS Word format to sunnie@united-personnel.com

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21Bukit Batok Crescent
#02-75 WCEGA Tower
Singapore 658065
Tel:+65 65651939
www.united-personnel.com

EALicence Number: 05C5278
RegistrationNo.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

The Role

You will be a member of our Technical Client Success team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality-conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow-up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services

• Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training

• Manage deployment projects.

• Manage client onboarding projects.

• Contribute actively to internal projects and company initiatives.

• Help evolve the team’s processes and policies

• Provide technical support to our clients, who are high-profile financial institutional traders, interdealer brokers and exchanges

• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner

• On-site meetings will be required to provide our clients with support, training and configuration

You

• A strong focus on customer service and a passion for overachieving

• Effective relationship builder with good influencing and management skills

• Understands business requirements and can translate these to actionable plans

• Commercially astute, numerate, with strong analytical ability

• A self-starter who can take the initiative and complete tasks without supervision

Skills and Experience

Essential

• Strong experience in delivering excellent customer service

• Keen interest in finance and/or technology

• Experience working in a high-pressure environment

• Ability to manage time, prioritise work, and complete multiple tasks effectively

• Ability to absorb information quickly and think on the spot

• Presentation skills

Desirable

• Degree in a STEM discipline with an aptitude to learn complex concepts

• Experience in commodity markets, particularly within the energy sector.

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)

• Good presentation skills

• Experience in a front-office trading environment

• Knowledge of OTC and Exchange trading

• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

• Japanese language

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect, and one which reflects the diversity of the community in which we operate.

The IT Support Engineer provides end-user support, maintains IT systems and infrastructure, and supports clinic operations across multiple sites. The role includes Clinic Management System (CMS) application support, basic SQL/database troubleshooting and API integration support to ensure seamless system connectivity.

This position involves hands-on troubleshooting, system administration and close collaboration with internal stakeholders and vendors to ensure reliable and secure IT operations.

Key Responsibilities

1. IT Support & Operations

• Provide Level 1 (L1) support across clinic sites, including troubleshooting:
• CMS systems End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices and VoIP/digital telephony systems
• Wireless access points and network connectivity
• Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs)
• Support multiple clinic sites, including onsite assistance when required
• Support clinic setup, relocation and decommissioning activities
• Conduct user training and maintain IT documentation
• Maintain IT asset inventory and track software license renewals

Develop and continuously improve IT documentation, SOPs and knowledge base articles

2. Infrastructure & Security Support

• Support and maintain IT infrastructure, including firewalls, networks, servers, NAS and security systems
• Perform system administration tasks including backups, patching, updates and monitoring of system alerts and logs
• Assist in audits, system reviews and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA)
• Troubleshoot system integrations, including API connectivity between CMS and third-party applications
• Support IT security initiatives and recommend improvements to enhance system resilience and compliance

3. Systems & Project Support

• Support system migrations, clinic transitions and data validation activities, working with users and vendors
• Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements
• Assist in application deployments, testing, rollouts and user training
• Support API integration testing and validate data flows during system upgrades and deployments

Requirements

• Diploma in Information Technology or related discipline, with at least 2 years of relevant experience
• Experience in supporting and administering Clinic Management Systems (CMS)
• Healthcare industry experience is an advantage
• Strong analytical, problem-solving and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Working knowledge of SQL databases
• Basic understanding of APIs (RESTful services), including testing and troubleshooting integrations
• Experience in IT administration (system maintenance and user management) preferred
• Self-motivated with a willingness to learn and improve technical skills

Additional Information

• Standby support for evening and weekend clinic operations may be required on a rotational basis
• Perform other IT-related duties as assigned in line with operational and business needs

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Salary: $2800 to $3200
Work Days: 5 Days (8:30am to 5:30pm)
Work Location: Sin Ming (near Marymount, Upper Thomson, Bishan and Ang Mo Kio MRT Stations)

Responsibilities:
• Provide IT support for in-house desktops, laptops, printers and software.
• Troubleshoot IT issues and liaise with external IT vendors when needed.
• Handle customer enquiries and provide sales support.
• Prepare quotations, sales order and related documents.
• Coordinate with customers on orders and deliveries.

Requirements:
• Diploma in IT, Business or related field
• Basic IT troubleshooting knowledge and MS Office skills
• Organized, responsible and able to multitask
• Singaporean only need apply

Please submit your resume in MS Word format to sunnie@united-personnel.com

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
21 Bukit Batok Crescent
#02-75 WCEGA Tower
Singapore 658065
Tel:+65 65651939
www.united-personnel.com

EALicence Number: 05C5278
RegistrationNo.: R1103477

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates would be notified)

TheReporting Support Analyst will be part of a globally distributed team providingoperational support for business-critical sales reporting platforms. The rolesupports both Consumer (B2C) and Business & Education (B2B) reportingenvironments.

Key Responsibilities

• Provide Tier 1 support for reporting issues not resolved via automation, including data inaccuracies, discrepancies, and metric interpretation.
• Provide Tier 2 oversight for automated support workflows (Slack forms, bots, HCL), handling exceptions and manual reviews.
• Support two reporting platforms: Horizon (B2C) and Business & Education 360 (B2B), including understanding business logic and data definitions.
• Monitor and manage Slack-based support requests such as access requests, data inaccuracies, other reporting issues, and general queries.
• Investigate and reconcile data discrepancies between platforms and identify root cause.
• Guide users on correct interpretation of metrics, data availability, and reporting limitations.
• Escalate platform defects, data pipeline issues, and systemic problems to engineering and platform teams.

Required Skills & Experience

• Experience in sales, channel, or performance reporting and KPI support.
• Operational support experience for BI or reporting platforms.
• Ability to query and analyze data to investigate and explain issues.

Experiencewith BI tools such as Tableau, ThoughtSpot, Business Objects, or equivalent

⇒ Role Summary

This candidate will contribute to supporting & deploying CRM solution (8 local markets) which is integrated into the Regional CRM / Marketing Automation platforms. Works closely with key users with high level requirements, will contribute to design / testing / Support of the applications:

• CRM solutions: Acting as the 2nd / 3rd level support on CRM platforms – this includes Clienteling, Customer Data Management, Loyalty Engine, Customer Service solution - Salesforce Service Cloud (SFSC), etc.
• Marketing Automation solutions: Support day-to-day operations supporting different brands on executing marketing campaign accordingly on the Marketing Automation solutions like Salesforce Marketing Cloud (SFMC), Adobe Campaign, etc.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands in 10+ markets in APAC, including Australia, Japan, Korea, Hong Kong, Singapore, Taiwan, Thailand, etc.

⇒ Main Responsibilities

• Manage the 2nd / 3rd level support tickets, perform analysis on the root cause and propose the resolution to the root cause as a result to lower down the number of tickets.
• Support the System Manager to manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
• Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition and documentation of requirements in forms of business process flow, user story, etc. Lead the creation and documentation of detailed solution designs that are in-line with the existing technical environment.
• Develop applications. Interact with vendors to convert designs and specifications into computer programs following programming standards and best practices. Create test scenarios and run tests to find errors and confirm that application meet specifications.
• Test and Document. Perform testing, data migration, cleansing and review of code of related documentation as required.
• Technical production support of applications. Monitor performance of production applications and provide necessary support. Provide technical assistance by responding to inquiries from others markets regarding errors, problems or questions about programs.
• Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
• Program Deployment. Create deployment pac.kages and deployment-related documentation.
• Facilitate the transition of programs from development into production.
• Coordinate with Markets to transfer projects ownership towards local support & maintenance – create reusable assets by the markets.
• Ensure the service delivery of these regional POS CRM Application Systems applications and the performances.
• 2nd level support of CRM / Marketing system in Asia Pacific.

⇒ Qualifications & Experience

• University degree in Computer Science, Information Systems or related field.
• At least 3 Working Experience in supporting system operations (in Retail or Luxury Retail industry would be an advantage).
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Structured, able to provide regular and consistent reporting.
• Understanding of technical environment (Salesforce Service Cloud, Salesforce Marketing Cloud, MS SQL, BI, etc), and ability to help structuring technical support.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on Retail projects preferable – already exposed to Retail / CRM.
• Good design skills – ability to structure and formalize requirements with key users, and translate into detailed design for vendor quotation and development.
• Excellent communication skills – Good spoken English required.
• Willing to manage many different sub-projects at the same time.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

Resident Engineer (Desktop Support)

Location: Jurong, International Road / Quality Road (Onsite at client office – FMCG environment)

Overview

We are looking for a Resident Engineer (Desktop Support) to be deployed onsite with a leading global FMCG Client, supporting end-user computing environments.

This role is ideal for someone who enjoys hands-on IT support, working closely with users to ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide onsite desktop / end-user support for hardware and software issues
• Troubleshoot and resolve incidents and service requests (laptops, desktops, printers, mobile devices)
• Support Windows OS, Microsoft Office / M365 applications
• Handle user account setup, access, and basic administration
• Perform PC setup, installation, and configuration (IMACD)
• Coordinate with vendors and internal teams for issue resolution
• Maintain asset records and update ticketing systems (e.g. ServiceNow)
• Provide basic support for network connectivity and peripherals

Requirements

• 1–4 years of experience in desktop / IT support / EUC environment
• Good knowledge of:
• Windows OS & Microsoft Office / M365
• Hardware troubleshooting (laptops, desktops)
• Familiar with ticketing systems (ServiceNow or similar)
• Good communication and customer service skills
• Able to work onsite in a client-facing environment

Nice to Have

• Exposure to Active Directory / basic networking
• Experience in enterprise or MNC environment
• IT-related certification (e.g. CompTIA A+, ITIL)

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• As a consultant within ICDC team, you are part of a tech team who are tech savvy with future driven mindset to keep updated with the latest technology advancements.

• You will put future-forward thinking into projects that push the edges of technology to support the change of our clients. You will establish and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Design and implement end to end application from development to software quality testing in ensuring that the product built are secure and robust for production usage. To achieve this, you will be:

o Building APIs and interface for web, mobile, and other services.

o Designing and implementing user interfaces and layout from designers

o Test and debug web applications and backend services.

o Writing reusable, testable, readable and maintainable efficient code

o Building automation test scripts to ensure application is robust

o Produce comprehensive system design documentation

• Be part of the Agile methodology, daily standup, backlog grooming, demos etc.

• Apply strong problem-solving and critical thinking

• Collaborate effectively with team members

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, experience analysts/consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal

• performance on track.

• Actively focus on developing effective communications and relationship-building skills with

• stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• 3 – 6 years of experience as a Full Stack Developer and/or Software Quality Engineer in an agile environment

• Strong proficiency in Python and Javascript (React.js, Next.js, etc)

• Strong understanding of relational databases (MySQL, PostgreSQL) and basic knowledge of NoSQL (MongoDB)

• Familiarity with caching mechanisms (Redis, Memcached)

• Experience in automation testing tools, i.e. playwright, selenium

• Experience in performance test is a plus, i.e. k6

• Mobile testing tools for Android, iOS, and cross-platform ones

• Experience with CI/CD pipelines, Docker, Docker Compose, and Git

• Exposure to cloud platforms (AWS, Azure, or GCP) is an added advantage

• Good understanding of design patterns, web security (OWASP Top 10), system design principles, software development life cycles (SDLC), testing methodologies, and QA principles

• Stay updated with latest technologies and industry trends

• Demonstrated skills in communication (oral, written, presentation), analysis, problem solving and short term and long-term planning

• Demonstrated portfolio of work showcasing technical competence

• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Position Objective

The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).

As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications.

Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.

Responsibilities

Key duties and responsibilities are not limited to those listed below:

• Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.

• Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.

• Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).

• Escalate unresolved issues or additional support requests to the appropriate support team.

• Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.

• Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System.

• Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities.

• Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.

• Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications.

• Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.

• Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

Position Requirements

• Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.

• Practical knowledge and experience in providing IT Service Desk support are required.

• A high standard of customer service skills is necessary.

• Demonstrated ability to work effectively in a team environment, coupled with excellent time management and organizational skills.

• Capable of handling multiple tasks at the same time.

• Proficiency in English, with clear and concise verbal and written communication skills, is important.

• A hands-on approach with the capacity to quickly learn and apply new systems in the work environment is essential.

• Proven ability to provide support for the following:

o Microsoft Windows 10 and later

o Apple iOS

o Apple macOS

o Microsoft Office 365 application suite

o Google Workspace (formerly G Suite)

o IT hardware support for both Apple and Windows devices

Qualifications

You have:

• A diploma or degree in an IT-related discipline.

• Minimum 1 year of Customer Service Experience in a Technical Service Desk environment preferred.

• Advantage if you have:

o ITIL-related certifications

o Microsoft-related certifications

o Apple-related certifications

Working hours:

Mon to Fri, 8am to 5pm

About the School – Stamford American International School
As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence. 
Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprising more than 350 experienced and highly qualified teachers from over 40 nationalities, through a competitive recruitment process. Educators are highly skilled in their content areas and pedagogy, but equally important, they excel at building strong relationships and creating an environment where students feel safe, supported, and valued.

The school now has an exciting opportunity for a IT Support Engineer Intern to join our IT Team.

*Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy-paste this link into a browser: https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/2535?c=cognitapeople here in order to access the vacancy.

About Cognita
At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too.
We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 17 countries, ensuring every child gets an education that’s, quite literally, world class.
It’s an individual approach that empowers every school, teacher and student to focus on what they do best and thrive.

About the Role:

The role of the IT Support Engineer intern is essentially to assist in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol. 

Position Requirements

●    Management of IT incidents in the incident management system.

●    Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.

●    Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

●    Provide Level 0 /1 support all applications and infrastructure.

●    Upgrade PC hardware and software, including scheduled maintenances.

●    Assist to maintain inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively.

●    Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery.

●    Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)

●    Desktop operation system management and planning.

●    Administrative Support for Technology department (e.g. Department Information & Activities).

Qualifications:

●    Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education.

1.       Strategic &Operational Responsibilities:

• Provide first-line IT support for HQ and outlets, resolving hardware, software, and network-related issues promptly.

• Install, configure, and maintain computer systems, POS systems, printers, and network equipment across all locations.

• Support IT infrastructure projects, including system upgrades and new hardware deployments.

• Ensure IT assets and inventory are managed and maintained accurately.

2.       Compliance &Governance:

• Ensure compliance with company IT policies, cybersecurity protocols, and data protection guidelines.

• Conduct periodic system audits and vulnerability assessments to mitigate security risks.

• Assist in implementing IT security measures, such as firewalls, antivirus solutions, and access controls.

• Maintain proper documentation of IT systems, support requests, and troubleshooting guides.

3.       Cross-Functional Collaboration:

• Work closely with Operations and HQ teams to provide IT support tailored to business needs.

• Coordinate with vendors and service providers for hardware/software procurement and system maintenance.

• Assist in onboarding and offboarding employees by setting up accounts, emails, and access rights.

• Support IT training sessions for employees to enhance digital literacy and system usage.

4.       Reporting &Analysis:

• Track IT support requests, analyse recurring issues, and recommend improvements.

• Generate IT performance reports, including system uptime, issue resolution times, and network performance.

• Assist in IT budget planning by providing insights into system upgrades and maintenance costs.

• Maintain logs of IT incidents and resolutions to enhance troubleshooting efficiency.

Pre-requisites

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Minimum3-5 years of experience in IT management, preferably within the F&B, retail, or hospitality industry.

• Strong leadership skills with experience in managing IT teams and projects.

• In-depth knowledge of IT infrastructure, cybersecurity, POS systems, and cloud-based solutions.

• Hands-on experience in IT support, troubleshooting, and system administration.

• Ability to drive digital transformation and optimize business processes through technology.