Total 819 Customer Service / Call Centre job vacancies

Role Summary

The Operations & Customer Service Engineer provides first-line operational and technical support for customers. This role is responsible for handling customer requests, coordinating internal workflows, tracking issue resolution progress, and ensuring timely communication based on defined service processes and SLAs.
The role also supports daily operational activities in the data center environment under guidance from senior engineers and standard operating procedures (SOPs), including routine inspections, operational coordination, and basic hands-on support.
Technical and operational training will be provided to support the employee’s development in data center operations, customer support processes, and related technical knowledge.

Key Responsibilities

Customer Support & Coordination

·       Respond to customer requests and inquiries in a timely manner based on defined service processes and SLA requirements.

·       Perform initial issue checking and collect relevant information for internal escalation when required.

·       Maintain clear and professional communication with customers throughout the ticket handling process.

·       Coordinate with internal teams, vendors, and data center personnel to support issue resolution.

Ticket Management & Follow-up

·       Create, update, and track tickets throughout the handling process.

·       Follow up on pending actions and coordinate with relevant teams to ensure timely progress.

·       Maintain accurate ticket records, including updates, timelines, and resolution summaries.

Cross-Team Coordination

·       Collaborate with Engineering, Network/Infrastructure, Data Center Operations, and vendors to resolve complex issues.

·       Participate in incident escalation, handover, and shift-transition processes to maintain continuity.

Reporting & Documentation

·       Collect operational data and prepare reports as required.

·       Assist in maintaining SOPs, operational records, and knowledge base documentation.

·       Support continuous improvement activities by identifying recurring operational issues and process gaps.

Required Qualifications

·       Diploma, Higher NITEC, vocational education, or equivalent practical working experience.

·       Fresh graduates and candidates with relevant internship or working experience are welcome to apply.

·       Good communication and coordination skills.

·       Able to follow operational procedures and handle tasks in a structured and responsible manner.

·       Basic computer and IT skills.

·       Willingness to work in 4days shift rotations, including nights, weekends, and public holidays as required.

·       Willingness to support on-site operational activities in a data center environment.

Required Qualifications

·       Diploma, Higher NITEC, vocational education, or equivalent practical working experience.

·       Fresh graduates and candidates with relevant internship or working experience are welcome to apply.

·       Good communication and coordination skills.

·       Able to follow operational procedures and handle tasks in a structured and responsible manner.

·       Basic computer and IT skills.

·       Willingness to work in 4days shift rotations, including nights, weekends, and public holidays as required.

·       Willingness to support on-site operational activities in a data center environment.

·       Experience in customer service, operations support, technical support, service desk, or related roles.

·       Familiarity with ticketing or workflow systems (e.g., Jira, ServiceNow, Zendesk).

·       Basic understanding of IT infrastructure, servers, networking, or Linux systems.

·       Experience working in data center, telecommunications, cloud service, or IT service environments is a plus.

Language Requirements

• English: Good written and spoken communication skills required.
• Ability to communicate in Mandarin is preferred to support coordination with Mandarin-speaking customers, vendors, and overseas teams.

Your Responsibilities

• Lead technical execution of navigation system projects, including installation, retrofit, and commissioning of ECDIS and radar systems aboard SOLAS vessels.
• Provide on‑site and remote technical support during installation phases, troubleshooting hardware and software integration issues to minimize vessel downtime.
• Conduct training sessions for internal teams, partners, and vessel crews to ensure proficiency with ChartWorld systems.
• Perform system configuration, quality checks, and final testing to ensure installations meet IMO/IEC compliance and company quality standards.
• Collaborate with Sales and Operations teams to define project scope, manage timelines, and ensure smooth transition from sale to service.
• Maintain accurate project records, installation logs, and service reports in CRM and project management tools.
• Frequent domestic and international travel for vessel visits, yard periods, and partner support

What We Need From You

• Maritime industry experience (essential)
• Minimum 3 years in a technical engineering role, preferably with ECDIS and bridge navigation equipment
• Hands‑on experience with radar installation and digital chart data (ENC/SENC) – highly desirable
• Strong troubleshooting skills with the ability to resolve complex technical issues under pressure
• Knowledge of MS Office (essential) and familiarity with CRM applications
• Ability and willingness to travel (domestic and international)
• Strong work ethic and attention to detail
• Open to new technology and an environment that is in constant change

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Job Description

• Supporting and servicing of Bank’s request for hands-on engineering function at Bank’s Datacenters.
• Troubleshooting any hardware related issues.
• Installation of related software as per required for Microsoft, VMware for hypervisor layer. On-siteand on-the-job training can be pickup and learned as the RE progresses into his job functions. The RE is not limited to above software, if he’s a keen worker, he can learn and install related software such as Red Hat, Chef, Veritas as per X86 Cloud RFP software stack.
• Installation and configuration of servers, KVM switches and cabling work.
• Server decommissioning and upgrade activities.
• Patching of latest software updates as required

Requirements

• Diploma in IT/Computer related discipline
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Well Established Company
• Basic $2800 - $4000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression\
• Working location: Gul Circle (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8.15am to 5.15pm

Job Responsibilities:

• Responsible for outdoor and indoor repair work of all cleaning products
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Required to work within the Company workshop where there is no outdoor repair
• Any ad hoc duties as assigned

Job Requirements:

• Possess at least a Professional Certificate/ Nitec in any Electrical & Electronic or Mechatronics Engineering or relevant qualification
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful
• Possess Class 3 driving license is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job ID: 20263

• Location: West (Company transport provided)
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,300 (Depending on experiences)

Job Description

Managing product quality and driving corrective actions as customer interface.

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

1. Customer Quality Interface

• Serve as the main point of contact for customer quality issues

• Communicate investigation status, root cause, and corrective actions clearly to customers

• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims

• Drive structured problem-solving activities

• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

• Validate effectiveness of corrective actions

• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Customer complaints

• Yield impact

• Defect trends

• Claim frequency

• Prepare regular quality reports and dashboards for customers and management

5. Cross-Functional Coordination

• Work closely with:

o Manufacturing

o Process Engineering

o QA / IPQA

o Supply Chain

• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

• Support customer audits and quality system reviews

• Ensure compliance with customer-specific quality requirements and standards

• Follow up on audit findings and closure actions

Job Requirement

➤ Degree in Engineering, Science, Quality Management or equivalent

➤ 2 years experience above in a QA role, Data Analyst or similar function is preferred

Skills (Good to have):

➤ Quality tool: 8D, FMEA, SPC, RCA

➤Data analysis and trend monitoring

➤Understanding of yield and process variation

➤Strong communication skill

➤Ability to manage urgent issue under time pressure

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20263, Customer Quality Engineer".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About the Role

As a Custom Software Engineer, you will design and build scalable, high-performing software solutions that address evolving business needs. You will contribute hands-on to development while collaborating closely with cross-functional teams, helping deliver reliable and efficient systems that create meaningful business impact.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with business and technical requirements

• Apply sound engineering principles to deliver scalable, maintainable, and high-quality solutions

• Collaborate with cross-functional teams to ensure alignment with user needs and project objectives

• Analyze technical issues and propose practical solutions to improve performance and system reliability

• Participate actively in Agile development practices, including code reviews and sprint activities

• Contribute to continuous improvement of development processes, tools, and standards

• Support team members by sharing knowledge and fostering a collaborative working environment

Required Qualifications

• Proficiency in Custom Application Development and hands-on coding experience

• Strong foundation in Software Engineering principles, including object-oriented design and development

• Experience in software design and solution development for enterprise or business applications

• Ability to analyze problems and deliver efficient, practical solutions

• Experience working in Agile or iterative development environments

• Strong communication and collaboration skills with diverse stakeholders

• Ability to work independently while contributing effectively within a team

Preferred Qualifications (Optional)

• Familiarity with modern development frameworks and tools

• Exposure to cloud-based environments or microservices architecture

• Knowledge of DevOps practices such as CI/CD pipelines

• Experience in performance optimization and application scalability

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

As a Custom Software Engineer, you will design and deliver high-quality, scalable software solutions tailored to business needs. You will play a key role in driving technical excellence, collaborating across teams, and contributing to strategic decisions that shape system performance and reliability. This role offers the opportunity to lead by example and build deep subject matter expertise.

Key Responsibilities

• Design, develop, and enhance custom software components aligned with evolving business requirements

• Apply strong engineering principles to deliver scalable, secure, and high-performing solutions

• Collaborate with cross-functional teams to ensure alignment between technical delivery and business goals

• Analyze complex technical challenges and propose effective, sustainable solutions

• Take ownership of team deliverables and support decision-making across multiple teams

• Guide and mentor team members by sharing knowledge and promoting best practices

• Contribute to continuous improvement of development processes, tools, and standards

• Ensure code quality through reviews, testing, and adherence to established engineering practices

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong experience in software design, architecture, and implementation

• Advanced knowledge of Software Engineering principles and best practices

• Experience working in Agile or iterative development environments

• Proven ability to analyze complex problems and deliver effective solutions

• Strong collaboration and communication skills across technical and non-technical stakeholders

• Ability to take ownership, lead initiatives, and manage responsibilities independently

Preferred Qualifications (Optional)

• Experience with modern development frameworks and cloud-based architectures

• Exposure to DevOps practices, CI/CD pipelines, or automation tools

• Strong understanding of performance optimization and system scalability

• Experience contributing to enterprise-level application development

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

As a Custom Software Engineer, you will design and deliver scalable, high-performing software solutions tailored to business needs. You will play a key role in shaping technical direction, collaborating across teams, and ensuring the delivery of robust and reliable applications. This role offers the opportunity to make a meaningful impact through innovation and technical leadership.

Key Responsibilities

• Design, develop, and enhance custom software components across systems and applications

• Apply modern frameworks and agile practices to deliver scalable, high-quality solutions

• Collaborate with cross-functional teams to align software delivery with business goals and user needs

• Lead and guide team members, fostering knowledge sharing and continuous improvement

• Take ownership of technical decisions and contribute to project and architectural direction

• Analyze complex technical challenges and propose effective, sustainable solutions

• Ensure system performance, reliability, and maintainability through best practices

• Continuously improve development processes to enhance team productivity and delivery quality

Required Qualifications

• Advanced proficiency in Custom Application Development

• Strong expertise in Software Engineering principles and practices

• Proven experience in Software Design and Solution Architecture

• Hands-on experience with modern development frameworks and tools

• Strong problem-solving and analytical skills with the ability to manage complex scenarios

• Demonstrated ability to collaborate effectively within and across teams

• Experience working in agile or iterative development environments

Preferred Qualifications (Optional)

• Experience leading development teams or mentoring junior engineers

• Familiarity with cloud platforms and scalable system design

• Knowledge of DevOps practices, CI/CD pipelines, and automation tools

• Experience in performance optimization and system reliability engineering

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels respected, included, and empowered to do their best work.

At Accenture, we support our people’s physical, mental, and financial well-being while offering continuous learning and career growth opportunities. Join us to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to service members.

Field Service Engineer (Semiconductor Equipment, Entry Level Welcome)

4 days, 12 hours shift

Salary: $2,800 - $3,200

Location: Woodlands

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Critical Development Cloud Support Engineer (Senior Engineer, Hybrid Cloud) 

Job Description 

• Provide technical support for maintenance, patching, and upkeep of Microsoft, Nutanix and Citrix server systems, load balancers, and proxies. 

• Assist in managing compliance-related tasks to ensure regulatory adherence. 

• Collaborate in troubleshooting and resolving system issues to minimise downtime. 

• Support day-to-day service and change requests, ensuring timely and efficient delivery. 

• Manage IT equipment inventory, including tracking, condemnation, and disposal processes. 

• Coordinate with vendors and clients to facilitate deployments, system refreshes, and other technical initiatives.  

Qualifications 

• At least Degree in Computer science / IT / Engineering or equivalent 

• Good technical skills in engineering, computer, and IT systems, and preferably in communications technologies as well 

• Good working knowledge of Life Cycle Management and Systems Engineering in Windows server platform not limited to Microsoft System Centre suite of products. 

• Proficiency in Microsoft Server Operating System, Nutanix Acropolis Hypervisor, Ubuntu, Redhat, ⁠Citrix Virtual Desktop, BeyondTrust PIM/PAM, RSA Security Appliance, Splunk, Solarwinds, Tenable VMS, Veeam Backup, Ansible Automation Platform, Tenable VMS etc. 

• At least 1-3 years’ experience in Information Technology industry in the areas of Microsoft, Nutanix or Citrix system implementation, project management and O&S. 

• Good communication and writing skills 

• Shall have experience in performing project management, handle technical challenges and in liaising with the user and vendor to define business requirements and deliver technical solution. 
  

  JOB-00487
  

  All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

  Kindly email your resume in a detailed Word format to swathi.dhar@peopleprofilers.com

  Only shortlisted candidates will be notified.

  People Profilers Pte Ltd

  20 Cecil Street, #08-09 PLUS Building Singapore 049705

  +65 6950 9747   

  EA Licence Number: 02C4944

  Reg. Number: R1111371

  EA Personnel: Swathi Dhar
  

Field Service Engineer

• Working days: Monday - Friday 830am to 530pm
• Location : Ang Mo Kio Techplace
• Salary: $3,800 - $4,200

Job Responsibilities

• Install, test and commission new equipment at customers’ sites
• Carry out equipment assembly, servicing, trouble-shooting, repair, upgrade and preventive maintenance
• Perform other technical tasks as assigned
• Provide and maintain good customer service to customers

Job Requirements

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years’ hands-on experience in equipment servicing and repair
• Able to work after office hours when required
• Able to travel overseas when required