Total 2,870 Customer Service / Call Centre job vacancies

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Job Description

• Industry/ Organization Type: Storage Facility Management
• Position Title: Service Technician
• Working Location: Tuas
• Working Hours: 5 days (Mon to Fri 8AM – 5.30PM)
• Salary Package: Basic Salary up to $2,700 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Performing routine maintenance procedures, inspecting Hanel storage system for problems, and ensuring Hanel storage systems are in good working order.
• Diagnosing and fixing malfunctions, replacing faulty components, and repairing damaged Hanel storage system.
• Setting up and configuring new equipment or systems, ensuring they are installed correctly, safely and accordingly.
• Identifying the root cause of technical problems, resolving issues, and preventing future incidents.
• Providing guidance to users on how to operate Hanel storage system, answering technical questions, and assisting with software or hardware issues.
• Maintaining records of maintenance and repair work, updating documentation for Hanel storage system.
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Diploma in Engineering (Electrical/Electronic/Mechanical), or any relevant discipline
• Has 1 year of experience in maintenance or machinery servicing
• Knowledge of electrical works and electrical circuit diagrams are an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #77600 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

We are looking for a reliable and high-energy CustomerService Representative to join our Support Operations team.In this role, you will be the front line for our users, resolving issues acrossmultiple channels (chat, email, and phone) while providing feedback to helpimprove our internal processes for our Grovernment client in Transportation services.

Key Responsibilities

• Multi-Channel Support: Handle a high volume of customer inquiries via ticketing systems (Zendesk, Salesforce, or Freshdesk), live chat, and phone with speed and accuracy.
• Technical Troubleshooting: Guide users through basic technical issues, account setups, and feature navigation by following established SOPs.
• Operational Feedback: Identify recurring customer "pain points" and report them to the Operations Manager to help refine support workflows and product features.
• Escalation Management: Recognize complex issues that require specialized help and route them to the appropriate technical or billing departments seamlessly.
• KPI Achievement: Meet or exceed individual performance metrics, including CSAT (Customer Satisfaction), FRT (First Response Time), and Resolution Rate.
• Data Integrity: Accurately document all customer interactions and updates within the CRM to ensure a "single source of truth" for the team. 

Required Skills & Experience

• Experience: 1–2 years in a customer-facing role (retail, hospitality, or call center experience is highly valued).
• Education: High School Diploma or equivalent; a university degree is not required.
• Tech Savviness: Comfortable using modern office tools (Google Workspace/MS Office) and quick to learn new software platforms.
• Communication: Exceptional written and verbal communication skills with a focus on empathy and clarity.
• Typing Speed: Ability to type at least 45–50 WPM to handle concurrent chat sessions effectively. 

Soft Skills

• Empathy: The ability to remain calm and professional when dealing with frustrated customers.
• Adaptability: Comfortable with shifting priorities or updated procedures in a growing operations environment.
• Time Management: Skilled at balancing active customer conversations with administrative logging and follow-ups.
• Reliability: Strong work ethic with a commitment to maintaining consistent shift attendance. 

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Elevator Servicing
• Position Title: Lift Service Technician
• Working Location: Ubi
• Working Hours: 5.5 days (Mon - Fri, 8.30am - 5.30pm; Sat, 8.30am - 12.30pm)
• Salary Package: Basic salary up to $2,500 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Carry out regular maintenance and servicing of lifts
• Replace parts and perform basic repairs as needed
• Respond to and resolve lift breakdowns promptly
• Troubleshoot and diagnose faults in lift systems
• Complete inspection checklists and maintenance records accurately
• Ensure all work is carried out according to safety standards and company procedures
• Communicate with building management and customers on site issues or service updates
• Join a 24-hour standby emergency service on a rotating schedule
• Support installation and commissioning of new lift systems when required

APPLY NOW!!!

• NITEC or equivalent qualification in Mechanical, Electrical/Electronic Engineering, or Built Environment (Vertical Transportation) preferred
• Candidates with basic electrical knowledge are welcome to apply, training will be provided
• Able to work on a 24/7 standby roster

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76241 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a MNC in Equipment Manufacturing sector. Due to business needs, they are now recruiting a Maintenance & Service Technician to be part of their Sales team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Maintenance & Service Technician:

• Maintain and repair company and third-party equipment.
• Ensuring top performance via inspections and routine maintenance.
• Deliver excellent customer service with detailed reports and technical advice.
• Ensure a safe work environment.

Requirements:

• Minimum ITE in engineering field
• Minimum 1 years of machinery maintenance and troubleshooting experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67116 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781 

Job Description

• Industry/ Organization Type: Manufacturing (Home Appliances)
• Position Title: Service Technician
• Working Location: Ubi
• Working Hours: 5 days (Mon – Fri, 8.30am – 5.30pm)
• Salary Package: Basic salary up to $3,300 + HP Allowance + Transport Allowance + Service Commission + OT + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide after-sales service, troubleshooting, maintenance, and installation of our home kitchen products at customer locations.
• Maintain enough spare parts in your vehicle for service jobs.
• Conduct basic user training for customers.
• Prepare and explain service reports to customers after each visit.
• Represent the company in a professional manner as a frontline staff member.
• Work together with both internal and external team members.
• Follow up on outstanding service issues promptly.
• Provide necessary service and assistance as directed by the company.
• Manage and keep track of spare parts.

APPLY NOW!!!

• NiTEC, HiTEC, Diploma, or equivalent in Engineering (Electrical, Electronic, Mechanical, or related fields).
• 1-2 years of experience servicing home appliances preferred
• Ability to read and understand blueprints and technical drawings.
• Knowledge of mechanical and electrical schematics is an advantage.
• Able to troubleshoot and solve mechanical and electrical issues.
• Experience in gas water heaters or possession of a Gas Service Worker License (LGSW) is an advantage.
• Must have a valid Class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78159 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Roles and Responsibilities:

• Communication: sharing information clearly with customers and colleagues, whether by phone, email or in person.
• Teamwork: collaborating closely with others to support service processes and resolve customer issues.
• Organisation: managing enquiries, tasks and information efficiently to maintain seamless workflows.
• Multitasking: handling multiple customer requests or administrative tasks simultaneously.
• Problem-solving: identifying issues, reviewing relevant information, and finding practical solutions.
• Conflict resolution: helping to address disagreements or complex service issues in a calm, structured manner.
• Leadership: offering guidance to team members, supporting day-to-day workflows and assisting with escalations.
• Computer skills: using software commonly used in customer service settings, such as CRM platforms or ticketing tools.

Job Description

• Industry/ Organization Type: Manufacturing (Home Appliances)
• Position Title: Customer Service Officer (Call Centre)
• Working Location: Ubi
• Working Hours: 5 days (Mon – Fri, 830am – 530pm)
• Salary Package: Basic salary up to $3,300 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide excellent customer support for calls and walk-ins, promoting products and spare parts.
• Schedule daily services and repairs for technicians.
• Collect service fees, track unpaid bills, and follow up on payments.
• Update service records with customer service systems and prepare Quality Claims Reports (QCR).
• Monitor parts and products under QCR until the replacement part arrives.
• Follow up with Quality Assurance (QA) on any service-related quality issues.
• Organize Customer Service Department files and records.
• Maintain showroom neatness and a cozy atmosphere.
• Advise customers on product ranges, service fees, and promotions.
• Maintain high service standards and achieve set Key Performance Indicators (KPIs).

APPLY NOW!!!

• Minimum NITEC in any field or equivalent.
• 1-2 years of experience in customer service or a call centre.
• Good interpersonal and communication skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73805 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Restaurant
• Position Title: Service Crew
• Working Location: Island wide
• Working Hours: 6 days (11am – 10pm)
• Salary Package: Basic salary up to $2,150 + OT
• Duration: Permanent Role

Key Responsibilities

• Provide good customer service
• Take and serve orders to customers
• Clear and clean tables
• Maintain restaurant hygiene and cleanliness
• Help with inventory management
• Willing to travel to different locations as needed

APPLY NOW!!!

• At least 2–3 years of experience in the Food & Beverage (F&B) industry
• Familiar with Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #75771 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Responsible for assigned inbound shipments in Singapore.
• Manage & update all import discrepancies.
• Promptly handle customer inquiries, complaints, and feedback.
• Coordinate with the origin country in case of any discrepancy...
• All emails are to be replied to in a timely manner, but not later than the end of the business day.
• Resolves product or service problems by clarifying the customer’s complaint, determining the root cause of the problem, and selecting and explaining the best solution to solve the problem.
• Ensure all import shipments are handed over to a third party for SG delivery as per the required service.
• Identify the service codes (ADC and eADC) for correct billing.
• Coordinate with Ops to print labels for Ninja van & TCK couriers.
• Responsible for any return shipment or export to LHR, HKG, or TPE
• Manage & handle all undelivered shipments.
• Ensure the weekly KPI for POD closure is maintained at 98% completion by running a daily report and liaising with delivery vendors.
• Ensure all local and international pickups are arranged under Ad-hoc

Good Comand over English / Chinese Language

Job Description

• Industry/ Organization Type: Distribution (Audio Visual)
• Position Title: Service Technician
• Working Location: Bukit Batok
• Working Hours: 5 days (Mon – Fri, 8.00am – 5.30pm)
• Salary Package: Basic salary up to $3,000 + $600 petrol allowance + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Install, configure, and test audio visual systems and equipment.
• Diagnose and troubleshoot technical issues with AV systems.
• Perform routine maintenance and repairs on AV equipment.
• Ensure all installations meet industry standards and client specifications.
• Provide technical support and guidance to clients and team members.
• Document service and installation activities accurately.
• Stay updated with the latest AV technologies and industry trends.
• Collaborate with team members to deliver high-quality service.
• Maintain tools and equipment in good working condition.

APPLY NOW!!!

• 2 years of relevant work experience.
• Experience in servicing and repairing TVs or Audio-Visual Systems is preferred.
• Must have a Class 3 driving license
• On-the-job training provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73998 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

F&B Service Crew

Location: Singapore
Reports To: F&B Manager

Role Summary

At MORROW, service is both a privilege and a calling. As a ambassador, you are not just part of the service team — you are the storyteller of our food philosophy, the connector between our nutrition pillars and our members’ daily choices. Every dish and drink is thoughtfully curated, and your role is to bring that ethos to life through excellent service, authentic engagement, and deep knowledge of what we offer.

This role requires ownership, collaboration, and agility. You will play a key part in creating memorable dining experiences while also stepping into other guest-facing roles as needed, ensuring seamless support across MORROW’s member journey.

Key Responsibilities

• Provide warm, attentive, and professional service, ensuring members feel welcomed and supported.
• Act as a spokesperson for MORROW’s nutrition pillars, explaining how dishes and drinks are curated to support health and lifestyle goals.
• Represent F&B offerings in cooking classes, demonstrations, or educational touchpoints, inspiring members through knowledge and engagement.
• Take and deliver orders with accuracy and consistency, always mindful of dietary preferences.
• Maintain hygiene, cleanliness, and operational standards of the highest quality.
• Manage guest flow, reservations, and service recovery with professionalism.
• Collaborate closely with teammates across all zones to ensure a seamless and integrated member experience.
• Support other customer service functions when needed, demonstrating agility and teamwork.
• Embody MORROW’s values by showing up with excellence, taking ownership, and uplifting the team culture.

Requirements

• 2+ years of experience in hospitality, restaurants, or member clubs.
• Valid food hygiene certification.
• Strong communication and interpersonal skills with an ability to engage and educate guests.
• Passion for wellness, nutrition, and service.
• Knowledge (or willingness to learn) of MORROW’s full offerings and the role F&B plays in supporting the nutrition pillar.
• Collaborative spirit and agility to adapt to changing guest traffic and operational needs.

Why Join Us:
At MORROW, you’re not just serving food or drinks — you are helping people live healthier, fuller lives. Service here is about purpose: supporting members in their goals, creating meaningful moments, and embodying a culture of excellence, collaboration, and care. You will be part of a passionate, multidisciplinary team where every role contributes to a greater mission.

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Working location: MNC company in the western part of Singapore

Hybrid working: 2 days working from home / 5 working day per week

Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station (9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any)

This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email

General Purpose

The job holder is to handle all sales support and customer service activities of assigned

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including
• coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account
• performance and any changes in assigned accounts

Requirement

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self-motivated, confident, able to work independently, and effective in communication

Chan Chee Meng

07C3069

R1110620

Part Time Customer Service Agent

Assist with customer registration
Answer customers' queries
Administrative work
Other ad-hoc duties assigned

Location: WEST (near MRT)
Work hours: 11am to 7pm

Requirements:
Min Olevel and above
Able to work on weekdays / weekends
Can start immediately and commit till June/July
Training provided
Students are welcome

Interested candidates please send in your resume and shortlisted candidates will be contacted within 2 weeks.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Responsibilities

• Responsible for resolution of customers’ enquiries and feedbacks in an efficient, timely and effective manner, providing excellent customer service experience

• Communicate efficiently and work with inter-departments for customers’ feedback/complaints on service and quality

• Manage all service-related jobs and ensuring all the information is properly recorded

• Manage all communication channels, including phone calls, email and social media channels

• Collate information for operations teams and ensuring all the information have been properly disseminated to all stores such as new menu or promotional items

• Consolidate operations related reports

• Perform ad-hoc tasks and responsibilities assigned by Operations Service Manager and/or Operations from time to time.

• Reviewing CCTV footage and ensure that cashiering procedures are adhered to. 

• Managing day-to-day loyalty related (CRM) enquiries from members, internal colleagues, departments & stores. 

• Involving and assist with issues related to store projects, store renovations, new store openings and other aspects related to operations workflow and procedure. 

• Provide reports and analysis for operations, services and quality improvements. 

Requirements

• At least 3 years of relevant customer service working experience (experience in F&B operations would be an added advantage)

• Proficient in the use of Microsoft office applications such as Microsoft Word, Excel and Power Point

• Great interpersonal, oral, and written communication skills

• Meticulous with good follow up skills and understanding of CRM program

• Able to multi-task effectively and work in a fast-paced environment

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Summary:

The primary role of the Customer Service Representative (CSR) at SADM Collections is to provide centralized Collections operations and activities to support global Accounts Receivables function. This includes managing and following up on accounts, attending reviews and meetings plus reporting and presentations.

Key responsibilities and duties:

• Global Accounts Receivable collections based on portfolio of accounts assigned

• Ensure that KPI for Overdues and Aging of AR is met

• Attending AR reviews with manager and relevant parties

• Clearance of receipts by customers in working closely with Finance on payment application

• Participate in ad-hoc projects and assignments for the improvement of operational efficiency

• Work closely with SADM, Sales and Support Team plus Credit Department on customers’ payment delinquency

• Coordinate and collaborate with various biz partners in resolving issues, problems and escalations

• Handle Customers’ and Banks’ enquiries

• Performing Oracle adjustments

• Performing Refund to customers

• Audit confirmation – both statutory (with Auditors) and accounts (with Customers)

• A team player to provide backups and support when needed

• Besides normal operational work, candidate is required to do reporting, reviews, presentations, etc

Preferred skills:
·        Bachelor of Business, Bachelor of Business Administration or equivalent degree holder

·        Accounting / Finance knowledge is required

·        Proficient in both English and Chinese languages (verbal and written) to support shared services environment

·        Proficiency in Microsoft Excel and PowerPoint is required

·        Experience with Oracle system is an added asset

·        Minimum of two years of relevant experience in a similar role would be an advantage. Fresh graduates with strong academic credentials and demonstrated potential are also welcome to apply.

·        Occasional early working hours (6:00 a.m.–3:00 p.m.) required to support customers in the U.S. and Europe; full-week coverage not expected.

·        The role may involve visits to domestic and overseas customers as part of business requirements.

Join our team and be the face of our client experience! We are looking for a professional, friendly individual to deliver exceptional service and support our growing group.

The Role

• Front Desk: Greet clients with a warm, professional welcome.

• Client Care: Manage enquiries and provide accurate info on services.

• Scheduling: Handle appointment bookings, shifts, and confirmations.

• Admin/Finance: Manage registrations, billing, and payment collections.

• Coordination: Liaise with internal teams to ensure seamless customer care.

What You Bring

• Experience: Proven background in customer service or client-facing roles.

• Communication: Excellent interpersonal skills with an empathetic mindset.

• Skills: Highly organized, detail-oriented, and tech-savvy (Office software).

Why Join Us?

• Growth: Competitive salary, benefits, and structured career development.

• Culture: A collaborative, dynamic environment that values work-life balance.

• Schedule: 5.5-day work week (Alternate Saturdays).

Ready to make an impact? Submit your resume and expected salary today!

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Key Responsibilities

• Serve as the main point of contact for customers, delivering prompt and professional support
• Manage end-to-end order processing, including quotations, order confirmation, and delivery coordination
• Proactively follow up on project timelines, ensuring on-time delivery and customer satisfaction
• Coordinate closely with production, engineering, and sales teams to meet customer requirements
• Build and maintain strong customer relationships through consistent communication and service excellence
• Identify customer needs and recommend suitable solutions aligned with company capabilities
• Handle and resolve customer feedback or issues efficiently, ensuring a positive experience
• Maintain accurate documentation of customer interactions, orders, and project updates
• Support continuous improvement by highlighting customer feedback and operational gaps
• Assist in ad-hoc duties as assigned

Requirements

• 1–3 years of customer service / admin experience (manufacturing or engineering preferred)
• Good communication and coordination skills
• Organized, detail-oriented, and able to multitask
• Proficient in MS Office