• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Overview
As a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.

Job Descriptions:

1. Develop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their NetSuite solution to be realized.
2. Review customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).
3. Identify opportunities for adding greater value applicable to customer’s business strategies.
4. Navigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.
5. Drive overall customer satisfaction, additional product adoption and ultimately subscription renewals.
6. Anticipate customers’ requirements and possible challenges – make our customers successful.
7. Identify and assess renewal risks within the customer base.
8. Conduct training sessions with customers to improve the adoption rate.
9. Project Management of proposed change management activities and projects.

Requirements:

1. At least 3 years of experience in NetSuite.
2. ERP knowledge and experience is a must.
3. Ability to handle Client Escalations.
4. Should be able to Mentor Juniors.
5. Ability to lead training and demo both internally and externally.
6. Strong analytical skills.
7. Strong communication skills, both verbal and written.
8. Ability to work independently.
9. Ability to liaise with multiple contacts and departments.
10. Multi-tasker.

Summary:

The Manager, EIPIC will lead a transdisciplinary team in managing the SPD EIPIC Centre. You will coordinate the implementation of the ECHO framework and streamline processes across the Early Intervention Continuum, working closely with professional heads such as the Head of Teaching and Head of Allied Health. You will develop strategic plans to enhance caregiver engagement and oversee initiatives and collaborations with mainstream preschools and community organisations in the vicinity of the centre.

JOB SCOPE/KEY RESPONSIBILITIES

Operations and Administration

• Develop short- and long-term strategic plans to ensure continual growth of the programmes at the centre.
• Establish, implement, and regularly review operating, administrative, and control policies and procedures.
• Ensure operations and systems meet service standards and adhere to good corporate governance. Ensure the services achieve to meet the Key Performance Indicators set by the funders/Director.
• Manage and guide the EIPIC team to maintain ahigh standard of services for clients with developmental needs and their caregivers.
• Serves as theprimary administrative contact and liaison with stakeholders and externalorganisations. Coordinate the timely submission ofstatistics to funding bodies and organisations.
• Engage external institutions and communitypartners to support clients and caregivers in need.

Centre Management

• Guide senior staff across programmes to perform effectively and efficiently.
• Plan for the acquisition and replacement of fixed assets and other resources.
• Ensure compliance with regulations including taxes, licensing, safety and control.
• Develop strategic plans to generate income and monitor the expenditure of programmes.
• Develop strategic plans to enhance the community outreach.
• Manage audit conducted by MSF, ECDA and NCSS, if any. 

Staff Management

• Assists the Director in the development of career progression and defining of key responsibilities for EIPIC staff.
• Orientate new staff to organisation’s structure, policies and procedures and HR matters.
• Assign responsibilities and delegate authorities.
• Set standards, evaluate staff performance and identify learning /training needs.
• Interview candidates for new recruitment or replacement positions.

Client Management

• Establish and maintain positive relationships with clients and caregivers.
• Effective management of feedback and queries from clients, caregivers, the public and authorities.
• Develop strategic plans to enhance caregiver engagement.

Collaboration with external organisations

• Explore opportunities to sustain collaboration with preschools i.e. programmes that promote interaction among children with different needs and raise awareness of inclusion.
• Lead and participate in networking with community organisations to identify opportunities for collaborations.
• Participate in events organised or supported by SPD and support the organisation in developing strong network with other SSAs, funding bodies (e.g. MSF, ECDA, NCSS, Tote Board) and business corporations to secure programme funding and sustain financial viability of the programmes and services.

Professional/ Staff Development

• Lead, attend and contribute regularly in staff meetings and other relevant meetings.
• Attends relevant training and courses.
• Participate in internal / external workgroups to contribute inputs on development of new service provisions and service improvement.

Any other duties

• As may be assigned from time to time by Director, Children Services and Chief Executive Officer, SPD.

Sales Support (Retail) is responsible for administrative and sales support of one or more sales people. Activities include processing and confirming customer transactions, while maintaining accounts, research lists, and compiling statistical information.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs. Sets the direction and policies for sales activities, and manages the execution of these plans.

Relationship Officer - United Overseas Bank Ltd

Job Summary:
The Relationship Officer is responsible for administrative and sales support of one or more sales people.

Job Responsibilities:
* Collaborate with internal product specialists and support teams to deliver seamless and integrated banking services.
* Ensure strict adherence to all internal policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
* Respond promptly and efficiently to client inquiries, concerns, and requests, providing excellent customer service.

Drive Aftermarket Growth for HJ Lubricators

G&O Maritime Group is seeking ahigh-performing Service Sales Manager to lead the growth of our aftermarketbusiness for HJ Lubricators across APAC, based in Singapore.

In this role, you will take commercial ownership of service sales withincylinder lubrication systems, supporting shipowners in optimizing engineperformance, reducing wear, and improving operational efficiency.

Your Mission

Maximize service revenue and customerlifetime value by leveraging the installed base of HJ Lubricators andpositioning G&O as a trusted long-term service partner.

Key Responsibilities

·        Drive service sales for HJLubricators (cylinder lubrication systems)

·        Sell service agreements, spareparts and service

·        Identify new businessopportunities across APAC shipping markets

·        Build strong relationships withtechnical superintendents, fleet managers, and shipyards

·        Manage sales pipeline,forecasting, and reporting

·        Act as the main interfacebetween customers and internal technical/service teams

·        Promote performanceoptimization, cost savings, and engine lifetime extension

What You Bring

·        Experience in maritimetechnical sales or aftermarket services

·        Good understanding oftwo-stroke engine lubrication and cylinder condition management

·        Commercial mindset with strongnegotiation skills

·        Experience working withshipowners, operators, or shipyards, preferably in APAC

Who You Are

·        Results-driven and proactive

·        Strong relationship builder

·        Independent and structured

·        Able to translate technicalsolutions into clear customer value

Why Join G&O Maritime Group?

·        Represent HJ Lubricators – aspecialized and technically strong brand

·        Based in Singapore – a globalmaritime hub

·        Opportunity to driveaftermarket growth within G&O Maritime group

·        Join a skilled andinternational team

Apply Now

If you are ready to take ownership of ahigh-impact role in maritime aftermarket services, we look forward to yourapplication.

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope:

• Provide strategic leadership and direction for community care services.
• Oversee service delivery, quality, governance, and operational performance.
• Lead and develop multidisciplinary teams, supporting workforce planning and capability building.
• Build partnerships with healthcare, social service, government, and community stakeholders.
• Strengthen integrated care pathways and community engagement initiatives.
• Manage departmental budgets, compliance, risk management, and reporting requirements.
• Support programme sustainability, funding initiatives, and organisational planning.

Job Requirements:

• Min Diploma in Business or relevant
• Minimum 2 years relevant experience
• Proficient in Microsoft
• Working Hours : 5 days, 8am to 5pm

Check Aber Care Website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Work with cutting-edge automotive technology.

• Grow your career in a supportive, performance-driven culture.

• Enjoy structured training, career progression, and employee benefits.

Key Responsibilities:

• Team Leadership & Development

  • Recruit, train, mentor, and motivate the sales team to achieve targets and deliver outstanding customer service.

  • Foster a collaborative, high-performance culture through regular coaching and performance appraisals.

  Sales Performance & Operations

  • Lead the team to meet company KPIs and sales budgets, including trade-in, finance, and insurance targets.

  • Monitor performance metrics, identify areas for improvement, and implement effective action plans.

  • Manage stock holdings to optimise capital investment and reduce ageing inventory.

  Customer Experience & Relationship Management

  • Drive improvements in retail customer experience to meet principal’s targets.

  • Resolve customer complaints and disputes promptly to maintain satisfaction and protect brand reputation.

  Sales Process & Compliance

  • Collaborate with cross-functional teams to enhance sales processes and productivity.

  • Ensure compliance with all relevant laws, regulations, and company policies.

  • Prepare and present sales reports and forecasts to senior management and principal.

  Training & Market Awareness

  • Stay updated on automotive trends and competitor activities.

  • Provide ongoing training to enhance salesmanship and product knowledge.

  Sales Strategy & Marketing Collaboration

  • Work with the marketing team to develop campaigns that increase lead generation and conversion rates.

  • Negotiate within authorized trading limits to improve profitability.

Qualifications & Experience:

• Bachelor’s degree in business administration, Marketing, or a related field.

• Minimum 3 years of proven experience in sales leadership within the automotive industry.

• Strong leadership and team management skills with a track record of achieving sales targets.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in Microsoft Office and familiar with automotive operations, sales planning, and product management.

• Basic + Attractive incentives + Car

• JOBID: JOB-00462
  
  Kindly email your resume in a detailed Word format to Del•••••••@peopleprofilers.com

  We regret that only shortlisted candidates will be notified

  People Profilers Pte Ltd

  Tel: 69•• •754

  EA Registration Number: R24124723

  EA License number: 02C4944

  EA Personnel: Delwin Lim Junjie

• Basic: $3200 - $4000

• AWS + Variable Bonus

• Mon – Fri: 8.30am – 5.00pm, Sat (Alt): 8.30am – 1.00pm

• Location: Tuas (2-way transport provided from Boon Lay MRT)

Job Responsibilities

• Provide technical support for desktops, laptops, printers, and IT equipment.

• Troubleshoot network issues (Windows environment, AD, TCP/IP, routers, switches, firewall).

• Administer servers, email systems (Exchange/Outlook), and backup systems.

• Maintain IT asset inventory and documentation.

• Support system improvements and recommend IT initiatives.

• Coordinate with vendors and support users across multiple locations.

• Supervise contractors and assist in site surveys / IT projects.

Job Requirements

• Diploma in IT or related field.

• Minimum 3 years of hands-on IT support experience.

• Basic knowledge of networking, servers, and Active Directory.

• Experience with fieldwork / site support is an advantage.

Singaporean Only

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Position Summary:

Customer Support Manager

• Working Days: Monday - Friday, 8.30am to 5.30pm

• Location: Ang Mo Kio

• Salary: SGD 6,500 - SGD 7,000 

Job Responsibilities

• Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.

• Ensure good customer service through professional and timely handling of customers' enquiries, orders, quotations, service requests, concerns and escalations.

• Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.

• Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.

• Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.

• Build and maintain strong relationships with customers, internal departments and senior management.

• Maintain accurate and detailed documentation including customer reports and operational records.

• Ensure compliance with company and customer policies, quality standards and regulatory requirements.

Job Requirements

• Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.

• Minimum 5 years of relevant working experience in a managerial or senior leadership role.

• Experience in machinery, equipment or technical service industry will be an added advantage.

• Able to work after office hours when required (for urgent customer support).

Ways to apply

Click Apply now to submit your resume and share your availability and expected salary with us!

All information received will be kept strictly confidential and will be used only for employment-related purposes.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279 

#SCR-angel-liew

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Assistant Centre Manager / Centre Manager

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Healthcare Informatics, and Monitoring systems.

Your opportunity

Philips Health Systems is seeking a Service Business Manager to lead APAC services from Singapore. In this strategic role, you will set the services agenda, align the service portfolio to overarching business objectives, and ensure regulatory and delivery readiness across markets. You will drive commercial and operational performance through rigorous financial oversight, advanced analytics, and continuous improvement initiatives, while building market capabilities and strengthening stakeholder partnerships. Additionally, you will lead talent and succession planning to embed a high‑performance, customer‑centric culture that secures long‑term growth and competitive advantage.

Your role:

• Leads the strategic direction of the service‑sales funnel, ensuring alignment with service portfolio strategies and broader business objectives.

• Deploys funnel health standards, performance expectations, and long‑range capability needs to support sustainable growth across markets and segments.

• Oversee and optimize service sales funnel, run health checks to identify funnel gaps by segment, stage stagnation and weak opportunities.

• Conduct pipeline reviews, analyze coverage ratios, conversion rates, aging, and velocity metrics. Identify shortfalls versus AOP targets and trigger funnel-fill initiatives and corrective actions.

• Applies advanced analytics to assess conversion drivers, segment performance, and market opportunities, shaping portfolio and go‑to‑market decisions.

• Drives a unified funnel cadence across teams, ensuring use of standardized dashboards, consistent prioritization frameworks, and timely execution of next-best actions.

• Ensure real-time CRM updates, coach opportunity owners on next-best actions and stage progression, assign action owners/dates, and track completion.

• Maintain team accountability for data hygiene, forecast accuracy, and individual funnel coverage targets.

• Supports cross-functional initiatives that enhance sales effectiveness, such as CRM optimization, data governance improvements, and opportunity qualification frameworks.

• Leads the consolidation of monthly forecasts (commit/upside), ensuring accuracy, risk visibility, and cross‑functional alignment with nance, service delivery, and commercial teams.

• Escalates systemic risks, structural deal blockers, and strategic gaps to executive leadership, enabling proactive business decision‑making.

• Ensures the service organization is fully prepared for solution and service delivery by driving readiness across processes, enablement tools, documentation, and customer‑facing materials.

• Defines end‑to‑end service enablement requirements—including tooling, process improvements, and operational KPIs—to strengthen portfolio execution.

• Champions continuous improvement initiatives that enhance service availability, operational productivity, and customer outcomes, using funnel insights to prioritize strategic interventions.

• Implements systemic improvements to increase funnel throughput, customer retention, and deal margin performance.

• Ensures full compliance with global regulatory requirements across service operations and proactively mitigates risks impacting delivery, opportunity execution, or customer satisfaction.

• Partners with cross‑functional business leaders to align service priorities, share funnel insights, and drive coordinated growth initiatives across markets.

• Strengthens external and internal stakeholder relationships to ensure service portfolio competitiveness and market readiness.

• Leads talent and succession planning for the service business, ensuring the organization has the funnel discipline, commercial capability, and performance culture needed to meet future growth aspirations.

• Coaches' leaders and opportunity owners on advanced funnel management, strategic account development, and data‑driven selling behaviours.

You're the right fit if:

• Degree-qualified (Master’s/Bachelor’s) in Health Science, Engineering, Business Administration or equivalent with 8+ years in Healthcare Customer Service Operations, Service Delivery or similar roles.

• Strong and proven people leader with multi location team management (ideally APAC), able to navigate a matrix organisation and align teams and stakeholders across a large, complex region.

• Strong commercial and financial acumen with expertise in strategic account management and value-based selling.

• Demonstrated ability to engage, influence, and build relationships with executive stakeholders.

• Deep knowledge of healthcare systems, market dynamics, cross functional selling, and market research & analysis.

• Excellent communication, presentation and analytical skills with proficiency in data analysis & interpretation.

• Track record in KPI and budget management, risk management, and driving continuous improvement.

• Experienced in change management, stakeholder management, and strategic planning to deliver sustained service and commercial outcomes.

• Proven proficiency with CRM systems and sales enablement tools, driving data led decision making and process optimisation.

• Strong negotiation and contract management skills with a track record of securing profitable, long-term agreements.

• Commitment to coaching and talent development, fostering a high performance, customer centric culture.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Service Delivery Manager (SDM) / Maintenance Sales – Commercial

Are you a people person and has a passion to provide solutions along with good service? Are you a leader with excellent analytical and communication skills?

We are looking for an exciting and dynamic goal chaser to support our Service Delivery Team. Working closely with our sales team, the successful candidate shall ensure and manage key client’s satisfaction while refining delivery processes to meet KPIs.

This is a client facing role that provides incentives for growing our post sales / managed service revenue. You will also supervise day to day operations of the helpdesk for optimal resource management.

When you join our team, we will prepare you for success. You will receive training as well as on-going development to prepare you for that career advancement you are looking for. So, come join us!

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.

The Responsibilities:

· Maintaining positive relationships with key customers

· Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line

· Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required

· Conduct regular reviews (for key accounts) with end users

· Coordinate with the Sales Team to ensure post sales revenue continue to rise

· Manage service delivery for existing and potential clients; both locally and regionally

· Identify and develop customer service procedures, policies and standards

· Understanding the needs and requirements of clients, and moving to meet those needs proactively

· To actively contribute to the growth of existing clients and the generation of new businesses

· Review and assess customer service contracts

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Review customer complaints and work with related teams to provide resolutions

· Liaise with company management to support and implement growth strategies

The Pre-Requisites:

· The ability to really listen to customers

· Candidate must possess at least Diploma or equivalent in any field.

· Minimally two years of experience in the AV / IT industry

· In-depth knowledge of customer service principles and practices

· Proficiency in MS Office applications

· Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

· Ability to write and speak good English

· Positive attitude and incredible work ethics

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Summary:
We are seeking a detail-oriented, people-focused and results-driven Assistant Manager, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for driving service excellence and learning initiatives across Hotels and Food & Beverage operations, ensuring consistent service standards, quality delivery, and impactful training programs. You’ll play a key role in cultivating a strong service culture, enhancing guest experience, and building organizational capability through effective learning and development strategies.

Key Responsibilities:

1. Service Audits & Compliance

• Partner with operational departments to plan and facilitate service audits across Hospitality operations (Hotels and F&B).
• Analyze audit findings to identify service gaps, compliance risks, and improvement opportunities.
• Establish corrective action plans, service standards, and targeted training programs to support service quality and performance improvement.
• Ensure compliance with safety and hygiene standards across all training activities and operational processes.

2. Guest Experience & Service Excellence

• Review and analyze guest feedback from multiple platforms, including surveys, online reviews, and internal feedback channels.
• Develop and implement service improvement initiatives and action plans to enhance guest satisfaction and experience.
• Identify service-related training needs and collaborate with operational leads to deliver targeted soft skills and service workshops.

3. Learning & Development Delivery

• Partner with departments to design, review, and enhance ongoing training programs aligned with operational and business needs.
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leaders in developing effective on-the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).
• Lead onboarding programs and brand or service culture training to foster a proactive, guest-centric mindset.
• Facilitate Hospitality training programs, including Service Standards, Guest Experience, and Product Knowledge.     
• Guide and coach operational leaders in developing effective on the-job training (OJT) within their respective functions.
• Design and develop ad-hoc learning materials to address learning needs (i.e. workshops, PowerPoint, EDMs).

Required Qualifications:

• Degree or Diploma holder, preferably in Hospitality, Hotel Management, or a related field.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Minimum 3 years of experience in service excellence or learning & development within hotels or reputable F&B establishments.
• Proven experience in designing and delivering stand-up training programs tailored to business needs.

Job Summary

We are seeking an experienced Service Delivery Manager (SDM) to lead and oversee our Network Managed Services operations. The ideal candidate will bring strong leadership skills, a solid background in IT service management, and proven experience managing both services and people.

You will be responsible for managing a team of 10 engineers, ensuring operational excellence, delivering against contractual SLAs, and driving service improvements through automation, cloud technologies, and data-driven reporting.

Key Responsibilities

• Lead and manage a team of approximately 10 engineers supporting Network Managed Services and 24x7 network operations.
• Oversee day-to-day service delivery to ensure contractual SLAs and customer expectations are consistently met.
• Act as the primary escalation point for major incidents, coordinating 24x7 standby support and response efforts.
• Manage change, incident, and problem management processes in alignment with ITIL best practices.
• Drive continuous improvement initiatives through process optimization, automation, and cloud adoption.
• Prepare, analyze, and present operational and performance reports using Power BI and ServiceNow.
• Collaborate with internal teams and stakeholders to enhance service quality, efficiency, and reliability.
• Conduct regular service reviews with clients, addressing performance, issues, and improvement plans.
• Handle people management responsibilities including staffing, training, development, and performance evaluations for the engineering team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Minimum 5 years of IT operations or service delivery experience, including 2+ years in a leadership or managerial role.
• Proven experience managing Network Managed Services operations.
• Demonstrated people management experience leading a team of at least 10 engineers.
• Strong background in network infrastructure and operational management.
• Experience supporting 24x7 operations, with standby support responsibilities for escalations and incidents.
• ITIL Certification is mandatory.
• Experience in cloud technologies (Azure, AWS, or GCP) and automation tools.
• Proficiency in creating and presenting reports using Power BI and ServiceNow.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Responsibility:

• Lead, mentor, and motivate a team of Relationship Managers to achieve the wealth management sales targets assigned by the head office while fostering a service-oriented customer experience.
• Develop and implement departmental objectives aligned with the bank’s strategic goals, while optimizing workflows and ensuring regulatory compliance.
• Maintain effective communication with business units, providing comprehensive support to ensure the smooth execution of related operations.
• Advise business lines on critical organizational and human resources issues that impact management efficiency.
• Ensure that all sales activities adhere to internal branch policies and external regulatory requirements.
• Strengthen staff management and training programs to continuously improve the professional competencies and sales capabilities of wealth management advisors.
• Manage new residential mortgage loan applications and provide ongoing service and relationship management for existing mortgage clients.
• Build and maintain strong client relationships, promptly address customer complaints, and escalate complex issues to senior management as needed.
• Perform other duties as assigned by management.

Job Requirements:

• Bachelor’s degree or above from well known university.
• Minimum of 5 years of related experience.
• Strong analytical skills, excellent communication and coordination abilities, proven leadership and team management skills, strong risk control awareness.
• Strong business acumen, with a deep understanding of financial markets and products.
• Language Proficiency: Proficient in both spoken and written English and Chinese so as to serve Chinese speaking customers.
• Must pass the following CMFAS paper：
  Module 1B -Rules and Regulations for Dealing in Securities (Non SGX-ST members)
  Module 5 -Rules and Regulations for Financial Advisory Services
  Module 6 -Securities Product and Analysis
  Module 6A -Securities and Future Product Knowledge
  Module 8 -Collective Investment Schemes
  Module 8A -Collective Investment Schemes II
  Module 9 -Life Insurance and Investment – Linked Policies
  Module 9A -Life Insurance and Investment – Linked Policies II
  Certificate in Health Insurance

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes