Total 2,870 Customer Service / Call Centre job vacancies

Total package: Basic up to $3400 + Variable Bonus 

Working Hours: Mon - Fri, 815am - 515pm

Office Location: Pioneer

Benefit:

• Variable Bonus 

• Flexi Wellness 

• Comprehensive Medical Coverage
  

Key Responsibilities:

• Maintain, overhaul, and service compressed air system equipment, including compressors, dryers and components.

• Troubleshoot and repair faults in compressed air systems.

• Perform start-up, testing, and commissioning of equipment.

• Manage client accounts by monitoring compressor usage and providing recommendations.

• Prepare quotations and handle new or renewal service contracts.
  

Key Requirements:

• Min. Nitec in Mechanical Servicing, Mechanical Engineering, Electrical Engineering, or related disciplines.

• At least 1 year of relevant experience in servicing or maintenance

• Class 3 driving license

Job Responsibilities

· Propertable setting including setting up items

· Replenish supplies such as serviette, table ware and refill condiments

· Usher customer to their table

· Present menus to customers, inform customers of promotional items and answer questions about menu items, making recommendations upon request

· Taking customers’ order and prepare drinks and dessert to customer

· Serve food and beverages to customers

· Clean tables after customers have finished dining and take them to kitchen for cleaning

· Perform cashiering at times

· Perform opening and closing duties

· Perform other reasonable job duties as requested by Supervisors

Job Requirements

· Minimum GCE N-Level or, ITE qualifications

· Able to perform split shift and work on weekends and public holidays

· With F&B experience is an asset but not essential

· Good communication skills and ability to communicate with customers with smile all the time

· Pleasant and cheerful personality, energetic and team player

· Willing to learn and has passion for service industry

· Able to multi-task and adapt to fast paced environment

· Possess WSQ Food & Hygiene Certificate

· Knowledge in POS system

Monthly Salary: UP to $2800 (Negotiable)

Working Address: Determined later

Working hours: 44 hours, 5 days per week (Depending on outlet)

Responsibilities and Duties:

• Greet and seats guests in a restaurant

• Set-up table, take orders, serves food and drinks and provide excellent customer service while upselling food and beverages

• Perform general restaurant chores such as processing payments, cleaning and clearing tables

• Ensures customer satisfaction.

Qualification and Requirements:

• Read and write basic English

• Communication skill

• Pleasant and well groomed
  

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

Repairing of TV, Fridges and Washing Machine.

• Possess a Class 3 Driving license is a plus point as will be driving to customer's place for repairs and servicing.
• Can handle Mandarin and English speaking customer.
• At least 1 Year(s) of working experience in the related field is required for this position.

Summary:

• Various industries hiring: Corporate/ hospitality industry

• Location: Central/ Bugis

• 5 Days

• Good career growth

• Training provided
  

Job Scope:

Customer Service Executive (B2B- Mon to Fri)

• Deliver high-quality customer support for certification and training services to clients

• Handle customer enquiries via phone and email with prompt and professional responses

• Prepare service quotations and guide customers through the end-to-end service delivery process

• Build and maintain strong and positive client relationships

• Coordinate closely with operations teams to ensure smooth and efficient service execution

• Maintain accurate records and perform customer service administrative duties

• Support marketing initiatives by identifying customer needs and contributing to lead generation efforts

• Collaborate with team members to achieve service excellence standards and business objectives

Reservation Officer/ Executive (Hospitality - 5 days Shift rotation)

• Handle reservation requests and enquiries across all market segments

• Maintain strong knowledge of Property Management Systems (PMS) and channel distribution tools

• Process reservations accurately and ensure all bookings are updated in a timely manner

• Assist the Revenue Manager in managing room inventory and yield optimisation

• Support revenue forecasting and channel distribution activities

• Prepare and analyse revenue reports as required

• Maintain proper administrative records and ensure all documentation is up to date

• Perform any other duties as assigned by the supervisor

Requirements:

• GCE 'O' Level / Diploma or equivalent

• Able to multitask and handle work independently in a fast-paced environment

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Prior experience in customer service or administrative roles will be an advantage
  

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Responsibilities:

• Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.

• Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.

• Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.

• Oversee grading operations, including parts extraction and systematic stocktaking activities.

• Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.

• Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).

• Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.

• Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.

• Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.

• Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Requirements:

• Diploma in Business Administration or related discipline.

• Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.

• Proficiency in Microsoft Office applications (Excel proficiency preferred).

• Strong analytical skills with attention to detail and accuracy.

• Excellent communication and stakeholder management skills.
  

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to ref77@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd
  EA License No: 19C9950
  EA Personnel: Vivian Yow Ling Xian
  EA Personnel Reg No: R26161168

• Working Location: Ubi (Office), Island-wide project sites
• Working Time: 5 Days, 9am - 6pm
• Salary: $3,000 - $3,500

Roles & Responsibilities

• Perform installation and maintenance of monitoring instruments for construction sites, ensuring equipment operates reliably and improvements are implemented to support site monitoring needs.
• Responsibilities
• Install monitoring instruments and perform maintenance tasks to ensure system functionality on construction sites
• Manage and resolve maintenance issues to minimize equipment downtime
• Interpret technical drawings and data to troubleshoot defects and execute repair work accurately
• Conduct routine preventive maintenance to sustain equipment performance and reliability
• Record equipment performance data for assigned monitoring lines to track operational status
• Document diagnoses and details of defective products to support quality control and repair processes
• Identify opportunities for equipment setup improvements and implement corrective actions to enhance system efficiency
• Take initiative to propose and apply continuous improvements in maintenance processes and equipment handling
• Perform site visits outdoors to inspect and maintain monitoring systems

Requirements

• Diploma / Higher Diploma in Engineering or related field
• Possess a valid Singapore Class 3 driving license

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Key Responsibilities:

• Support and understand customer key solutions, workloads, and priorities on Azure, including trend analysis, proactive monitoring, and event planning

• Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones

• Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment

• Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience

• Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues

• Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resiliency

• Continuously develop Azure technical skills and knowledge
  

Requirements:

• Bachelor’s Degree in Computer Science, Technology, Engineering, or equivalent

• Engineer: Minimum 2 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving highly complex issues

• Lead: Minimum 5 years of relevant experience

• Excellent written and verbal communication skills

• Customer-oriented with a focus on delivering excellent support experiences

• Open to learning new skills and technologies in a fast-paced environment
  

Technical Skills

• Automation / Programming Languages: Python, C#, PowerShell, Open Source

• Cloud Domains: Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication

• Certifications: AZ-900 or equivalent
  

  Work Location: Tampines
  

  (EA Reg No: 20C0312)

  Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

  Only shortlisted candidates will be notified.

Details:

• Basic up to $3300 + $200 Allowance + $335 Bonus = $3835 monthly
• AWS + 2X Performance Bonus
• East (near Tampines IKEA)
• Permanent position

Working Arrangement:

• AM or PM (FIXED, can choose):
  - 7am to 7pm + $12 per shift
  - 7pm to 7am + $24 per shift
• 3 to 4 days work week *including 1 weekend

Job Scope:

1. Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.
2. Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.
3. Analyse failure trends and identify root causes using diagnostic tools.
4. Reproduce technical issues and isolate defective components.

Requirements:
* Min NITEC, Higher NITEC or Diploma in Engineering
* Experience in hardware troubleshooting (server / PCBA / electronics)
* Basic knowledge of Linux and command-line tools
* Familiar with remote tools such as PuTTY or MobaXterm

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified.

Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Provide efficient and dependable IT support to end users while ensuring the availability, stability, and optimal performance of the organization’s information and telecommunications systems.

Key Responsibilities

• Deliver end-user support, including troubleshooting, installation, and configuration of hardware, software, and IT equipment.
• Evaluate, test, and deploy desktop hardware and software upgrades.
• Perform daily system monitoring, housekeeping, backups, and routine maintenance activities.
• Support the maintenance of operational procedures, system configurations, inventory tracking, and IT procurement processes.
• Assist with user account management and system administration tasks.
• Coordinate with vendors for hardware and software maintenance and support services.
• Maintain and update IT documentation and records.
• Carry out additional duties or project-related tasks as assigned.

Requirements

• Minimum Professional Certificate, Diploma, or ITE in Computer Science, Information Technology, or a related field.
• Basic working knowledge of computer hardware and software.
• Strong problem-solving skills, resourcefulness, and the ability to work effectively with users.
• Prior experience in technical support, desktop support, or a similar role is an advantage.
• Good interpersonal and communication skills.
• Ability to multitask and work independently.
• Immediate availability is an added advantage.

Role Overview

We are partnering with our client to hire an experienced Support Engineer to ensure the stability, performance, and availability of critical applications across production and non-production environments.

This role focuses on end-to-end application support, incident management, and operational reliability, supporting both legacy systems and a modern cloud transformation landscape.

Employment Type: 1-Year Contract

Key Responsibilities

• Monitor system performance to ensure optimal application operations and stability
• Manage and resolve incidents, problems, and service requests within SLA timelines
• Provide L1, L2, and L3 application support across business-critical systems
• Perform troubleshooting, diagnosis, and resolution of technical issues
• Conduct root cause analysis and contribute to problem management activities
• Carry out system maintenance activities and minor enhancements where required
• Ensure high system availability, reliability, and operational uptime
• Communicate incident status, risks, and progress updates to stakeholders clearly and timely
• Develop, maintain, and improve operational procedures and support documentation
• Ensure adherence to IT governance, security, and audit requirements
• Maintain accurate logs, reports, and operational records

Technology Landscape

You will be supporting systems within a transformation environment:

• Current Environment: Sybase databases, Java-based applications
• Target Environment: Microsoft Azure (GCC), Azure SQL, .NET-based applications

This role provides exposure to both legacy operations and modern cloud-based application support.

Required Skills & Experience

• Proven experience in application support or IT operations engineering
• Strong incident management and troubleshooting capabilities
• Good understanding of ITIL processes (Incident, Problem, Change Management)
• Familiarity with cloud platforms (preferably Microsoft Azure)
• Strong communication and stakeholder management skills
• Ability to work in fast-paced production support environments

Preferred Experience

• Experience supporting enterprise-scale or government systems
• Exposure to 24/7 operational or shift-based support environments
• Experience working with monitoring, logging, or alerting tools
• Experience managing vendors or third-party support teams

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Bereavement Service - Operation Crew

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Allowance + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Assist with the setup and teardown of funeral service arrangements to ensure smooth service operations.

• Maintain the cleanliness, organization, and proper handling of funeral equipment and facilities.

• Perform general maintenance and upkeep tasks within the funeral home premises.

• Provide operational support during funeral services and assist with various service-related activities when required.

• Carry out other ad-hoc duties assigned by supervisors to support daily operations.

Requirements

• No experience required, training will be provided
• Possess a valid Singapore Class 3/3A license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

Email resume to harrychen@recruitlync.com or WhatsApp +65 88583584 (Texting only No calling, thanks!) Good Luck!

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

We are seeking a dynamic and customer-focused individual to fill the position of Customer Service Cum Administrator. The successful candidate will be responsible for providing exceptional customer service while also supporting administrative tasks to ensure the smooth operation of the team. Reporting directly to the Term Project Manager, this role requires a high level of independence, adaptability, and a commitment to delivering outstanding service to our clients.

Responsibilities:

1. Customer Service:

• Handle client inquiries and requests in a professional and timely manner.
• Ensure all client follow-ups and inquiries are executed efficiently and without delay.
• Collaborate with Operations and Sales teams to facilitate timely job completion and enhance overall customer satisfaction.

2. Administrative Support:

• Assist the Term Project Manager in various administrative tasks, including paperwork, claims processing, and report generation.
• Maintain accurate and organized filing systems for all relevant documents.

3. Communication and Collaboration:

• Collaborate with team members at all levels to foster a cohesive and efficient working environment.
• Maintain open communication channels with Operations and Sales teams to facilitate seamless coordination.

4. Compliance and Governance:

• Ensure all work is conducted within the company's compliance and governance policies.
• Uphold ethical standards and contribute to a culture of integrity and accountability.

Requirement:

• Minimum O Level / N Level and or Diploma
• 1 year of relevant working experience
• Able to converse in Mandarin and English.

Deliver quality customer service:

1. Deliver quality customer service and frontline assistance by sharing useful and correct information and advice to stakeholders such as callers, walk-in residents, contractors, etc., to create a positive and satisfying customer experience.
2. Handle outbound calls and respond to inbound call enquiries in a polite, timely and accurate manner.
3. Manage feedback, complaints and services requested by the residents professionally and liaise with the relevant departments to follow-up on outstanding matters. Escalate the incident to your superior if there is no resolution.
4. Attend to all correspondences on the usage or booking of common properties including all recreational facilities, on behalf of the Town Council following company policies and procedures. Tracking and ensure payment for booking of facilities. Follow-up on deposit refund.
5. Assist and work closely with the Property team in tracking the daily, weekly, and monthly maintenance and bulk refuse schedule, improvement and upgrading works timeline, deployment, resources arrangement and IEMS cases (where applicable).
6. Booking of bulky removal appointment and making any related changes.

Finance support:

1. Collect and manage the funds payable to the Town Council via different payment methods, e.g., cash, nets, credit card.
2. Handling of S&CC related inquiries.
3. Coordinate and handle permit and waiver applications and appeals.

Administrative support:

1. Issue notices to vehicle owners or tenants or relevant parties to comply with or remedy a breach of any Town Council’s bylaws (BES). Follow-up on status and closure.
2. Perform administrative duties such as prepare courier bag, prepare letters to residents, mailing, inventory of pantry/ office supplies, etc.
3. Maintain proper records and files of documents, drawings, and materials, collection transactions, pertaining to Town Council matters.
4. Prepare end day reporting, e.g. number of permits.

Cross deployment/ others:

1. Be ready to be deployed to either the call center, cashier, or reception/ counter station across all offices (where necessary) to ensure smooth business operations.
2. Any ad-hoc duties assigned by your supervisor.

Requirements:

• Min GCE O Level in any field with 1 year of administrative support experience
• Has an eye for detail and possess a dynamic, committed attitude with strong sense of initiative
• Knowledge of Microsoft Office

Role Overview

As a CustomerService Officer, you will support the daily operations of the Bowling Centre,ensuring a smooth customer experience for members, guests, and corporateclients. This role combines front-line service, cashier duties, and operationalcoordination.

KeyResponsibilities

1. CustomerService & Operations

• Oversee daily operations and ensure facilities within the Bowling Centre are well-maintained
• Provide excellent customer service to members, guests, and the public
• Attend to enquiries, bookings, and general assistance requests

2.Cashiering & Transactions

• Operate the cashier counter and handle daily transactions
• Perform end-of-day reconciliation to ensure accuracy of payments

3. BowlingActivities & Records

• Ensure compliance with rules and regulations during leagues and competitions
• Update and maintain bowlers’ records, including handicaps, league standings, and competition results

4. EventCoordination & Administration

• Manage bookings, coordination, and billing for corporate events
• Prepare and submit monthly reports related to events and operations

5. Inventory& Support

• Assist Supervisor in monitoring and maintaining stock levels (equipment, stationery, etc.)
• Ensure sufficient supplies are available for daily operations

Requirements

• Minimum GCE ‘N’ Level with at least 1 year of relevant experience
• Basic computer literacy
• Good interpersonal and communication skills
• Customer-oriented with a positive service attitude
• Able to perform shift work, including weekends and public holidays

AdditionalInformation

• 5-day work week (Monday to Sunday, rostered)
• Rotating shifts:  9:00am – 6:15pm /10:45am – 8:00pm /1:45pm – 11:00pm /4:00pm – 1:15am
• Transport: Shuttle bus from Tanah Merah MRT  / Cab provided for late shift (ending 1:15am)

• Allowances:  Monthly laundry allowance  /Shift allowance (where applicable)

Role Overview

As a Customer Service Officer, you will manage bungalow reservations and guest services, ensuring a smooth and pleasant experience formembers and guests. This role combines front-line service, cashiering, andadministrative coordination.

Key Responsibilities

1. CustomerService & Reservations

• Handle telephone and walk-in enquiries on bungalow bookings and reservations
• Provide guests with relevant information, including rules & regulations and essential contact details during their stay
• Ensure a smooth and efficient check-in and check-out process

2.Cashiering & Billing

• Collect payments for bungalow rentals and facility usage
• Perform daily cash reconciliation against revenue reports
• Raise billing requests and ensure accuracy in documentation

3.Operations & Coordination

• Prepare and distribute daily check-in lists to security and housekeeping teams
• Ensure effective coordination with internal departments for guest readiness
• Monitor and maintain sufficient stationery supplies for daily operations

4.Administration & Reporting

• Record, track, and follow up on lost and found items
• Submit monthly photocopier meter readings
• Maintain proper documentation and records for operational efficiency

Requirements

• Minimum GCE ‘N’ Level with at least 1 year of relevant experience in customer service or hospitality
• Customer-oriented with a positive and service-driven attitude
• Good interpersonal and communication skills
• High level of integrity and attention to detail
• Able to perform shift duties, including weekends and public holidays

AdditionalInformation

• 5-day work week (Monday to Sunday, rostered)
• Working Hours: 8:30am – 5:45pm
• Staff transport provided from Tanah Merah MRT
• Monthly laundry allowance provided

JOB DESCRIPTION AND JOB SPECIFICATION 

Job Description

• Ensure workplace Safety and Ready to Work Preparations

• Plan pest management operations

• Check that you have the right type and sufficient quantities of pesticide, PPE, tools & equipment

• Site assessment to determine scope of work

• Execute Pest Management Services and take responsibility of work performed at client’s place

• Provide post service work and record service reports, daily work reports and other work related forms in a detailed, accurate and timely manner

• Raise Issues & Handle incidents by highlight in meeting and  about any pest / treatment issue faced on the ground

• Vehicle maintenance by ensuring vehicle is in a clean and neat state (vehicle’s internal and external) and be responsible for maintenance and servicing (for staff who are assigned a vehicle)

• Any other duties as and when assigned

Job Specification

1. Has the ability to: 

• Multitask and manage stress

• Gather and filter information 

• Be flexible 

1. Has strong communication skills to connect and influence people

• Strong customer orientation and strong attention to communication, ensuring information is passed on to others who should be kept informed

• Good oral and written communication skills

• Build collaborative relationships and foster teamwork

1. Strong commitment to work

• Takes initiative

• Be curious and open to learning

Company Overview

A hygiene services company with many years of experience, servicing and delivering washroom supplies and floor care products directly to customers using a fleet of 10 vehicles in Singapore.

Job Summary

You will service and deliver hygiene products and supplies to customer premises, ensuring timely and safe transportation while maintaining excellent service standards.

Responsibilities

• Drive company vehicles safely and efficiently to deliver hygiene supplies to customer locations across Singapore
• Navigate Singapore routes accurately to ensure timely deliveries and optimize travel efficiency
• Load and unload hygiene products such as air sprays, papers, hand soap, sanitizers, washing detergents, sanitary bins, and floormats
• Maintain cleanliness and safety of the vehicle and delivery equipment to comply with company standards
• Collaborate with team members to coordinate delivery schedules and resolve any issues during service
• Communicate professionally with customers to confirm deliveries and address basic inquiries

Required competencies and certifications

• Hold a valid Class 3 driving license to operate company vehicles

Bereavement Service - Assistant Director

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $3500 + Commissions + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Manage call centre hotlines, respond to enquiries promptly, and ensure timely follow-up on service requests.

• Coordinate funeral arrangements with accuracy, professionalism, and sensitivity to clients’ needs.

• Engage with clients through in-office consultations, on-site visits, and virtual meetings to discuss service arrangements.

• Assist in coordinating the transfer of the deceased to designated funeral homes in accordance with procedures.

• Work closely with Operations and Finance teams to ensure smooth service delivery and proper documentation.

• Perform administrative and ad-hoc duties as assigned to support departmental operations.

Requirement

• Have sales experience in the same or bank/insurance industry is an added advantage
• Possess a valid Singapore Class 3 driving license is and added advantage
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

About the Role

We are looking for a customer-focused and enthusiastic Customer Service Representative to join our team. This role is ideal for individuals who enjoy interacting with people and delivering a positive customer experience, while also supporting brand engagement initiatives.

Key Responsibilities

• Attend to customer inquiries and provide prompt, professional assistance
• Deliver excellent customer service through face-to-face interactions
• Represent the brand and create a positive customer experience
• Support on-ground marketing activities and customer engagement initiatives
• Build and maintain strong relationships with customers
• Understand customer needs and recommend suitable solutions
• Contribute to team performance goals and service standards

Requirements

• Minimum Diploma in any field
• No prior experience required (training will be provided)
• Comfortable in a client-facing environment
• Strong communication and interpersonal skills
• Customer-oriented with a positive attitude
• Proactive, adaptable, and willing to learn
• Able to work independently and in a team

What We Offer

• Structured training and mentorship
• Opportunities for career progression in customer service, sales, and marketing
• Supportive and dynamic team environment
• Performance-based incentives

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

Company Overview / Employee Value Proposition

TNG Alliance Pte Ltd is founded in 2019 by 2 engineers, Tan & Goh, with extensive knowledge of home appliances and a mission to be a leading provider of home appliances. Today, TNG Alliance grows to a team of 17 dedicated staff to offer comprehensive, professional and affordable aftersales services and appliances. In 2020, co-founder Goh Ching Leng is awarded “Singapore Entrepreneur 100 award 2020” by Association of Trade and Commerce (Singapore). Looking ahead, the company will continue to deliver quality home appliances and service to Singapore and overseas with its partners. TNG Alliance is the authorized service centre for Whirlpool, Ariston, KitchenAid, Sharp and Fujioh home appliances in Singapore. We offer onsite and walk-in repairs as well as delivery service for businesses and consumers. In our goal to provide state-of-the-art products at affordable price, TNG Alliance has launched its own line of home appliances under “TNG” certified with Singapore Safety Mark. The first product launch in 2020 is the Chest Freezer Matte Black Series followed by the Bar fridge. More TNG product launches will follow in the next few years.

Job Summary

You will handle customer interactions through calls, emails, and walk-ins. You will schedule technicians, coordinate with brand personnel, complete data entry for jobs, and support team operations in a friendly, balanced work environment.

Responsibilities

• Respond to incoming calls, emails, and messages to resolve customer inquiries and promote additional products or services
• Assist walk-in customers by providing accurate information and support to enhance customer satisfaction
• Schedule and coordinate technician appointments to ensure timely service delivery
• Liaise with key personnel from partner brands to facilitate smooth communication and service operations
• Enter completed job details accurately into the data management system to maintain up-to-date records
• Support team members with ad-hoc assignments to contribute to overall operational efficiency
• Collaborate effectively with team members to maintain a positive and productive work environment

Preferred competencies and qualifications

• Basic knowledge of home appliances to provide informed assistance to customers
• Proficiency in using CRM software and Google Sheets for data management and communication
• Strong organizational skills to manage multiple tasks and schedules efficiently
• Verbal and written telecommunication skills to handle customer interactions professionally
• Leadership skills to manage relationships with customers and support team collaboration
• Willingness to work 5.5 days per week with alternate Saturdays off, subject to staff confirmation

Job Description

• Supervise daily food production operations to ensure targets, quality, and safety standards are met
• Monitor production schedules and coordinate manpower allocation
• Ensure compliance with food safety and hygiene standards (e.g. Singapore Food Agency guidelines)
• Conduct regular quality checks on raw materials, in-process, and finished products
• Train and guide production staff on SOPs, hygiene practices, and workplace safety
• Maintain production records, reports, and inventory usage
• Troubleshoot production issues and implement corrective actions
• Ensure workplace safety standards are followed in accordance with company policies

Requirements

• Diploma or higher in Food Science, Food Technology, or related field
• 5 years of experience in food manufacturing or production environment
• Prior supervisory or team-leading experience preferred
• Knowledge of food safety standards such as HACCP and GMP
• Familiarity with regulatory requirements by Singapore Food Agency
• Strong leadership, communication, and problem-solving skills
• Ability to work in a fast-paced and temperature-controlled environment
• Basic computer skills for reporting and documentation
• Willing to work shifts, weekends, or public holidays if required

To oversee and guide the customer service team in delivering exceptional support to clients by ensuring efficient handling of inquiries and policy-related concerns. The role focuses on maintaining high service standards, driving team performance, ensuring compliance with insurance regulations, and fostering a customer-centric environment. The objective also includes identifying process improvements, training team members, and resolving escalated issues to enhance customer satisfaction and contribute to the company’s overall success.

Responsibilities:

• Lead and manage day-to-day BAU service operations including call handling(following call schedule), complaint management, team escalations and resolving blockers for the team members ensuring timely resolution and customer satisfaction.
• Lead, coach and mentor a team of customer service representatives to deliver excellent customer service and achieve performance targets.
• Responsible for Service KPIs as well as Service-to-Sales conversions.
• Ensure individual agent QA, KPIs and responsibilities are met/exceeded
• Collaborate with other departments to ensure seamless customer experiences and efficient operations.
• Conduct regular refresher training sessions to enhance team members' knowledge and skills in general insurance products and services.
• Work independently and take ownership of issues, tactful resolutions of queries and escalations from customers
• Ensure full compliance to procedures and processes

Capabilities and Qualifications:

• Diploma / Degree in any field
• Must be COMGI, BCP, PGI and HI certified
• Minimum 5 years of experience in General Insurance call center environment
• Contact Center team lead experience, preferably in insurance and banking organizations
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)