Total 1,355 Customer Service / Call Centre job vacancies

• Industry: Global Freight Forwarding & Logistics

• Company Benefits: Permanent Role with AWS and Variable Bonus

• Location: East (Company Transport Provided at Designated Points)

• Working Hours: Monday to Friday, 8:45am – 5:45pm

Your Role

As part of the Airfreight (Import) team, you will play a key role in managing inbound shipments, ensuring smooth coordination from origin to final delivery while delivering high service standards to customers.

Key Responsibilities

• Oversee end-to-end import airfreight shipments, from pre-alert to delivery

• Coordinate closely with overseas agents, airlines, customers, and internal teams

• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations

• Ensure adherence to customs requirements and IATA guidelines

• Provide timely shipment updates, including delays and delivery arrangements

• Coordinate cargo arrival, clearance, and last-mile delivery

• Maintain accurate system updates and shipment records

• Monitor shipments to ensure KPI targets and timely job closure

• Handle billing, cost verification, and invoice discrepancies

• Support quotation requests for import shipments when required

• Ensure compliance with customer SOPs and service standards

• Proactively escalate and resolve operational issues

Key Requirements

• Diploma or Degree in Logistics, Supply Chain, or related discipline

• Minimum 3–5 years of experience in airfreight import operations

• Strong knowledge of import documentation, customs clearance, and IATA regulations

• DGR certification will be an added advantage

• Proficient in MS Office and logistics systems
  

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

The Opportunity

• This is an exciting opportunity to work for one of the leading banks
• It is an opportunity for a Trading Desk Support Analyst to join the team
• 12months contract

Context

• • Provide day‑to‑day trading desk support to dealers, including trade booking support, checks, and coordination with operations and settlement teams.
  • Act as a key liaison between dealers, operations, and internal stakeholders to ensure smooth trade execution and post‑trade processing.

The Job

• Onboard the direct dealing clients, including IAMs, and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

The Talent

• Knowledge of financial markets with experience in FX derivatives
• Proficiency in MS Product Suite i.e. Excel, Word etc. is essential
• Ability to work in a high volume, dynamic environment Technology while maintaining operational excellence.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Email Topic: Apply  Trading Desk Support Analyst
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

We have an opening for the following position:

Receptionist cum Administrative Junior Executive

Responsibilities & Duties

– Welcome visitors in a warm and friendly manner, and answer their queries

– Manage meeting room bookings

– Co-ordinate with tea ladies to serve drinks to clients and visitors

– Coordinate overseas courier request

– Frank mails and ensure cost recovery

– Route incoming fax

– Take on any other duties as and when assigned

Qualifications / Skills:

• Relevant working experience in similar roles preferred

• Maintain a professional appearance at all times

• PC literate and good knowledge of Microsoft office software (especially Excel and Word)

• Meticulous, strong organization and communication skills

• A ‘can do’ attitude, is a team player with initiatives

• Good writing skills and phone mannerism

• Ability to multitask and adapt to environment

A competitive and attractive remuneration package awaits the successful candidate.

Please submit your resume stating qualifications, work experience, current and expected salary.

We regret to inform that only short-listed applicants will be notified.

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive
• Working Location: Potong Pasir
• Working Hours: 5 Days, Monday - Friday (9am - 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond to client enquiries via phone and email in a prompt and professional manner.
• Prepare and process sales-related documentation, including quotations, sales orders, purchase orders, and delivery orders accurately and efficiently.
• Provide administrative assistance to the Sales Team, including reviewing visuals, floor plans, and preparing installation reports.
• Coordinate order processing activities and liaise with the logistics team to ensure timely delivery and installation arrangements.
• Support additional assignments and ad-hoc tasks as required to facilitate smooth business operations.

APPLY NOW!!!

• Minimum GCE “N” / “O” Level qualification.
• 1–2 years of relevant administrative or customer service experience preferred.
• Well-organized, detail-oriented, and able to manage multiple tasks effectively.
• Proficient in Microsoft Excel and Word.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82665 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

IT Associate Service Engineer

4 days, 12 hours rotating shift from 8-8

Salary: Basic $2400 + Shift allowance & attendance allowance (Gross $2800)

Location: Changi

Job scope:

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Performs all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules.
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting
• Any other tasks and duties as directed by the supervisory personnel or Management.

Requirements:

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications are welcome to apply.
• Must be able to work in a 12-hour rotating shift work schedule.
• Experience in Microsoft Office productivity software.
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Key Responsibilities

1)     Administrative Functions

• Support the Service Manager in preparation of weekly and monthly service reports.
• Process meter billing and ensure accurate updates in the CRM system.
• Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
• Maintain proper documentation and service records for audit and tracking purposes.

2)     Technical Functions

• Assist in the installation, setup, and configuration of copiers/ multifunction printers (MFPs) and smart office solutions.
• Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.
• Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).
• Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

Requirements

• Diploma in Engineering, IT, Electronics, or related discipline.
• Experience in copier/MFP servicing, print solutions, or office automation systems.
• Sound knowledge of network setup (IP configuration, drivers installation).
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to travel for on-site servicing across Singapore.

Our esteemed client, an established MNC, is searching for a Senior Customer Service Executive:

Job Responsibilities:

• Answer incoming calls promptly and respond to customer enquiries in a professional and timely manner.
• Manage end-to-end airfreight export shipments, coordinating with internal teams, customers, vendors, and overseas agents.
• Apply strong knowledge of cargo commodities and IATA regulations to ensure compliance.
• Arrange flight bookings with the procurement team and provide airfreight quotations when required.
• Verify AWB/HAWB and shipping documents, ensuring accuracy and compliance, and highlight discrepancies to relevant parties.
• Ensure accurate and timely data entry and updates in the system.
• Liaise with overseas agents on shipment requirements, coordination, and rate negotiations.
• Obtain customer approval on rates prior to shipment execution.
• Provide timely updates on flight details and shipment status to customers.
• Ensure compliance with AED requirements and timely job file closure within KPIs.
• Monitor shipment uplift, transit, and delivery to ensure timely arrival, and communicate delays proactively.
• Ensure adherence to customer SOPs and shipment handling requirements to maintain high customer satisfaction.
• Monitor shipment progress to achieve monthly targets, annual objectives, and KPIs.
• Handle supplier invoice disputes and resolve discrepancies collaboratively with the team.
• Escalate critical issues promptly for resolution.
• Support team members on shipment execution when necessary.
• Participate in maintaining internal procedures, ensuring compliance with QHSE standards and legal requirements.
• Perform other ad-hoc duties assigned by Supervisor/Manager.

Job Requirements:

• Diploma or Degree in a relevant field preferred.
• Minimum 5 years of experience in freight forwarding, preferably in airfreight export.
• Strong knowledge of IATA regulations; DGR certification is an advantage.
• Proficient in MS Office and able to work independently.
• Excellent communication, interpersonal, and problem-solving skills.
• Pleasant personality and strong team player.

Additional Information:

• Salary: Up to SGD 4,500 +AWS +VB (1 Month)
• Working Location: Changi Airport
• Working Hours: 5.5 Days Work, Mon-Fri: 9am-6pm, Sat: 9am-1pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jv63r9676@mail.manatal.com  

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA License No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

Working Hours : Monday to Friday, Office Hours
Location: West
Salary: Up to $4.5K

Job Scope:

• Part of Ward Service Associate (WSA) team and ensure service standards are upheld
• Work closely with ward supervisor and other team members to ensure excellent service is provided to all customers
• Assist to ensure sufficient stocks supplies for ward for smooth operation
• Manage the deployment of Ward Service Associates (WSAs) in the wards
• Manage WSAs to ensure patients’ nutrition and diet are met
• Take directions and guidance from manager
• Lead quality improvement/ initiatives
• Any other ad hoc duties base on operational needs

Job Requirement:

• Min Degree in any relevant field
• Min. 1 yr relevant experience
• Good in ground operations

Interested applicants please submit their detailed resumes via email to melissa@recruitexpress.com.sg

All applications and personal information received will be treated with the strictest confidence.

Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
EA Licence No.: 99C4599

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform permanent shift work which includes weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Customer Service & Sales Support Executive
• Working Location: Paya Lebar
• Working Hours: 5 Days, Mon - Fri (9am – 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide sales support for customers.
• Manage daily air and ocean freight requests (import/export), including creating detailed quotations for projects and cross-trade.
• Create solutions and competitive pricing for oversized cargo projects, container space, RFQs, and cross-border trucking between Singapore and Malaysia.
• Address inquiries for key accounts from diverse industries background.
• Respond to international requests and provide quotations as needed.
• Support the General Manager and Operations in overseeing customer service and sales assistance.

APPLY NOW!!!

• Min 2 years of experience in handling Airfreight and/ or Ocean freight.
• Proficient in both written and spoken Mandarin language, to communicate with Mandarin speaking customers.
• Excellent knowledge of logistics, including import, export, and cross-trade.
• Good communication and teamwork abilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #71644 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

SALT is looking to hire a Support Specialist (Korean speaking) in Singapore for a global technology client for 12 months & renewable contract. The role is critical to ensure Korean privacy regulations by providing accessible, human support inquiry channels for users.

What you’ll do:

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy related matters.
• Manage incoming emails and physical mails.
• Accurately capture user inquiry details including contact information, nature of compliant and relevant account identifiers.
• Access and categorize incoming inquires based on established criteria (privacy request, account issues, data subject rights)
• Route non-privacy related inquiries to appropriate teams (Integrity, Support, Legal) via established escalation pathways.

What you’ll need:

• 2 to 5 years of experience in customer support, privacy operations, compliance or related administrative roles.
• Due to the nature of the business, proficiency in Korean is preferred
• Ability to handle sensitive information with discretion and confidentiality.
• Experience in privacy, data protection or regulatory compliance roles.
• Approximately 150-200 telephone inquiries per month

CEI No: R1659595 / EA No: 07C3147

Main Responsibilities: 

• Handle material receiving, delivery, returns, consumption, and other SAP operations.

• Maintain the SAP system according to the production plan and generate process orders and production batches.

• Manage product inventory and output and complete the Pass-Through checklist.

• Assist in reviewing BOM documents, creating material codes, and drafting material- related documents.

• Manage samples and assist with GMP sample transportation.

• Handle abnormal materials and vendor complaints.

• Other tasks assigned by leadership for job rotation.

About You:

• Diploma/Degree in pharmaceutical Engineering with 1 to 2 years of GMP / material experience

• Able to work well in fast paced environment with cross-functional teams

• Competency in data visualization or project management tools is a plus

Contract Period: 12 months

Responsibilities

• Deliver excellent customer experience by conducting regular system reviews and proactively improving system performance and resilience
• Diagnose and resolve incoming system incidents promptly to minimize service disruption
• Analyze technical problems and collaborate with teams to define effective solutions
• Partner with Engineering to develop technical plans, configurations, and solutions based on business and application requirements
• Establish and maintain configuration standards and design guidelines for Linux and system software covering availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to ensure smooth system functioning
• Troubleshoot system issues and lead recovery efforts, escalating major incidents to problem and IMS management
• Perform root cause analysis and implement preventive actions to avoid recurrence of issues
• Lead and manage outsourced technical teams of system administrators to ensure quality delivery
• Ensure operating system and system software supportability by planning and leading upgrade projects
• Review, approve, and supervise execution of major change requests to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to improve reliability and reduce manual effort
• Manage patching and upgrade processes for middleware software to maintain continuous supportability
• Oversee backup and recovery operations to safeguard data integrity
• Conduct asset management to track and maintain system resources
• Design and enforce access control plans and matrices for infrastructure services, performing regular access reviews and validations
• Implement monitoring solutions to ensure efficient and reliable service delivery
• Apply new technologies and processes to enhance system supportability, recoverability, availability, and performance
• Provide operational expertise and support across project phases including requirements gathering, design, procurement, implementation, and handover to operations
• Mentor and provide technical guidance to develop less experienced engineers
• Support audit and compliance activities to meet regulatory and organizational standards
• Conduct capacity planning and performance management to ensure system scalability and stability

Preferred competencies and qualifications

• Minimum 5 years of system support experience on Linux/UNIX platforms
• Regional experience is preferred
• Strong technical knowledge of Linux, Solaris, UNIX hardware, operating systems, and system services such as volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM
• Experience troubleshooting and tuning Linux/UNIX systems
• Experience implementing and operating Linux server clustering
• Knowledge of information security principles
• Understanding of data communication and network concepts
• Experience with middleware and application execution in Linux/UNIX environments is an advantage

Responsibilities

• Collaborate with application teams to plan and execute EOS upgrades effectively
• Establish configuration standards and design guidelines for UNIX and system software to optimize availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to resolve system issues
• Write and maintain scripts using Perl, KSH, and Python to automate tasks and improve system operations
• Utilize development, testing, and deployment tools such as GIT/GITHUB, MAVEN, JENKINS, DOCKER, KUBERNETES, ANSIBLE, PUPPET, CHEF, and NAGIOS to support software lifecycle and system monitoring
• Troubleshoot system issues and lead recovery efforts with a proactive approach and sense of urgency
• Escalate critical problems to problem management and IMS management for timely resolution
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues
• Ensure ongoing supportability of operating systems and system software through planning and execution of upgrades
• Lead and supervise major change requests and their execution to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to enhance reliability and reduce manual intervention
• Track, plan, and drive OS and software upgrades to maintain continuous supportability
• Manage backup and recovery processes to safeguard system data and ensure business continuity

Location: TaiSeng
Monday to Friday, 9am to 6pm
Salary: $2,500 to $3,000 + Commission

Responsibilities : 

• Attend to walk-in customers at the showroom, providing product information and recommendations
• Handle sales transactions and ensure a smooth customer experience
  
• Manage and respond to customer enquiries across e-commerce platforms (Shopee, Lazada, Carousell, Shopify)
  
• Process, pack, and coordinate fulfilment of online orders
  
• Follow up on orders and customer enquiries to ensure timely delivery and satisfaction
  
• Maintain showroom cleanliness and ensure proper product display
  
• Restock merchandise and monitor inventory levels
  
• Support daily showroom operations and administrative tasks
  
• Assist in roadshows, fairs, or promotional events when required

Pleasesubmit your updated resume in MS word format by using the APPLY NOWBUTTON. 

Weregret that only shortlisted candidates will be notified. 

StaffkingPte Ltd (20C0358) | Neo Shou Qi (R26159453) 

• Degree/Diploma in IT or Equivalent
• Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills

Responsibilities:

·       Handle telephone enquiries and make bookings for patients.

·       Match patients’ requests to appropriate Physicians, being mindful of their preferences and well-being to attract patient visits.

·       Manage the front desk daily cash collection with integrity and proper record keeping.

·       Provide innovative customer service which includes patient relationship management, patients' registration and scheduling of appointments.

·       To perform other clinic duties as and when requested by the supervisor and as advised by Clinic management.

·       Experience working at front desk or/and in a TCM clinic will be an advantage.

Working hours:

Monday to Wed, Saturday: 8.15am to 5.30pm , Thursday: 8.15am to5.30pm (for day duty)

Thursday:  1.00pm to 9.00pm (for night duty), Friday: 8.30am to 5.15pm

Roster on a five-day week, which may include working on one night duty and/or on a Saturday.

Lunch break: 12.30pm to1.15pm (45 min)

Working Location

50 Nanyang Avenue

Monthly Salary:

$2,500 – $3,200 per month

Requirements:
- Diploma holder with at least 2 years of relevant working experience

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Junior Scientific Support Specialist / Buona Vista, Contract

Summary
As a Senior Scientific Support Specialist, you will play a crucial role in supporting our customers in their Perfume R&D Laboratory works in flavour and fragrance formulation chemistry. With your sound technical knowledge, you will ensure compliance with Standard Operation Procedures and good manufacturing practices. You will have the chance to collaborate with a team of exceptional professionals and thrive in a fast-paced, innovative environment.

Responsibilities:

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.

• Mentoring and cross-training staff with a standardized training program and documentation.

• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.

• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.

• Coordinating and ensuring timely calibration of laboratory equipment.

• Maintaining good laboratory housekeeping with the team.

Additionally, your laboratory operations responsibilities will involve:

• Perfume compounding and material selection as per formulation.

• Updating compounding information in the Electronic Lab Notebook.

• Ensuring clean tools are used for weighing.

• Preparation for odor evaluations.

• Maintaining End-to-End (E2E) service of material management.

• Supporting the shipping of compounded materials with complete shipping documents.

• Operating and maintaining the Contexa robot.

Requirements:

• Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/Chemical Engineering.

• Minimum of 1-2 years of relevant working experience in a chemistry laboratory environment (a plus).

• Knowledge of "good laboratory practices" quality guidelines and regulations (cGMP).

• Good interpersonal and coordination skills to multi-task and meet deadlines.

• Independence, self-motivation, and adaptability in a multifaceted environment.

• Technical knowledge and hands-on demeanor with excellent problem-solving skills.

• Excellent written and oral communication skills.

Responsibilities

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+years of experience in Cloud-related R&D, SRE, infrastructure, and service support.
• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage technical proposals, presentations and relationships with key accounts and stakeholders professionally in both languages.
• Strong problem-solving skills and a strategic mindset.

Title : Centre Operation Executive 

Location: Yishun Outlet (with weekly visits to Hougang/Midtown & Khatib)

Working days: 5 day work week, including 1 weekend (Tues - Sun or Mon - Sat)

Weekday Hours: 12:30 PM – 9:30PM (to cover afternoon/evening classes)

Weekend Hours: 8:30 AM – 6:30 PM (1 weekend day required)

Salary: $2000 - $2500

Job summary:

Be the first point of contact for parents and students at our Yishun outlet, manage enrolment and scheduling across all three outlets, coordinate monthly billing processes, and ensure each outlet is operationally ready through regular visits.

Job Responsible:

1. Outlet Operations — Yishun (Daily)

• Open and close the outlet; ensure the centre is clean, ready, and well-stocked daily
• Greet and attend to walk-in parents and students, handling enquiries with warmth and professionalism
• Manage student attendance records and update class registers
• Handle trial class bookings, follow-up calls, and enrolment onboarding
• Liaise with teachers on scheduling, class materials, and classroom needs
• Manage the centre's shared WhatsApp number — responding to parent queries from all three outlets in a timely manner

2. Multi-Outlet Coordination (Weekly Visits)

• Visit Hougang/Midtown and Khatib outlets once or twice weekly to conduct operational checks
• Ensure each outlet is operationally ready — supplies, schedules, signage, cleanliness
• Coordinate with part-time staff and teachers at each branch on any operational matters
• Flag and escalate any issues to the founders promptly

3. Enrolment & Scheduling

• Manage student enrolment, withdrawals, and level/class changes across all outlets
• Coordinate makeup class scheduling — matching student requests with available slots and informing all parties
• Maintain accurate and up-to-date student records in the management system

4. Billing & Finance Administration

• Prepare the monthly billing spreadsheet accurately (student fees, adjustments, makeup credits)
• Reconcile incoming payments against invoices in Xero using bank feeds
• Follow up with parents on outstanding payments via WhatsApp in a professional and courteous manner
• Flag overdue accounts to the founders; liaise with our outsourced accountant when required

5. Parent Communication & Relations

• Serve as the primary point of contact for parent enquiries across all channels (walk-in, phone, WhatsApp)
• Communicate class updates, schedule changes, and centre announcements to parents promptly
• Handle feedback and complaints with empathy; escalate where needed
• Solicit and encourage Google reviews from satisfied parents

Requirement:

• Minimum GCE O-Level / Diploma; any discipline
• At least 2 years of experience in admin, operations, customer service, or a related role

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |