Total 2,870 Customer Service / Call Centre job vacancies

We are hiring Internship, you will be equipped with the necessary skillset and knowledge to better prepare you in securing your ideal job, especially in the digital space.

Responsibilities:

To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.
Requirement

• Proficient in Microsoft Office.
• Knowledge in desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and Internet technology.
• Good oral and written communication skills and ability to establish and maintain effective working relationship.
• Ability to coordinate several diverse job requirements and projects.
• Ability to identify, research problems and resolve user issues.

Job Descriptions

• Standby/Onsite to attend to service calls and customers’ needs
• Project coordination involving handling progress schedule of projects, assist with schedule and placement of work orders of new/ongoing projects
• Site inspection and ensure the quality of work are achieved and comply with authorities/customers’ needs
• Monitor project plans, handle customers’ complaints, offering appropriate solutions and alternatives to ensure customer satisfaction and resolutions
• Manage large numbers of incoming calls
• Liaise and coordinate with relevant personnel (Sub-contractors, Suppliers, and Clients) to coordinate and service projects and to ensure the smooth running of projects to ensure regulations are achieved and comply with.
• Prepare relevant documents, drawings, and service reports to assist in projects for submission.
• May be required to work on-site on certain weekends if there is a shutdown, to supervise projects, and assist colleagues
• Prepare post projects documentation reports after projects have been completed and gather data to analyze any shortfall in customer satisfaction, in order to ensure and achieve better customer satisfaction in the future
• Servicing, following up, and establishing a strong relationship and bond with existing customers to ensure customers’ satisfaction is being met and a long-term relationship is formed.

Job Requirements

• Candidate must possess at least Higher Secondary/Pre-U/A Level College. Bonus if possess Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering or equivalent.
• Required Language(s): English
• Required Skill(s): Customer Services, Project Management, and Coordination
• Preferably some experience in Customer Service and Project Coordination
• Highly organized, flexible, and able to work independently as well as in a group
• Detail orientated, works with a high degree of accuracy and ability to multitask and meet deadlines

Job Highlights

• AWS*
• Entitled to OT
• Group hospitalization insurance
• Medical / Leave Benefits
• Working Location: Senoko
• Start ASAP / Short Notice

*Terms and conditions apply

Job Description

• Shipment coordination (local and cross borders)
• Preparation of daily/monthly report
• Prepare internal reconciliation billing report
• Attend to customer’s daily operation meeting

Requirements

• Singaporeans / SPRs are most welcome to apply.
• Min 1 to 2 years of related experience
• Experience in S4 & WMS function will be added advantage
• Computer Literate & Proficient in MS Office

Interested candidates kindly apply with the latest resume.

-- ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED --

The Opportunity:

Adecco is partnering with an established multinational organisation within the industrial solutions sector, and we are looking for a Service Admin Executive to support their service team on a 1-year contract basis.

This role will be suitable for candidates who are detail-oriented, system-savvy, and comfortable handling invoicing, billing coordination, AR follow-ups, and internal administrative processes within a fast-paced service environment.

• Employment Type:1-Year contract
• Location: West Region
• Working Hours: Monday - Friday, 8:30am to 5:30pm
• Salary Package: Up to $4,300 + 1-month Completion Bonus

The Job:

• Prepare and issue invoices for service contracts, projects, and ad-hoc service jobs
• Ensure completed Work Orders are reviewed and invoiced promptly
• Manage monthly and milestone billing cycles
• Review supporting documents such as PO, DO, and service-related documents
• Monitor outstanding invoices and follow up on overdue payments
• Assist in resolving invoice discrepancies, rejections, and billing-related issues
• Coordinate with Sales, Service Engineers, Finance, and customers on billing matters
• Maintain accurate documentation and support audit/internal reporting requirements
• Support internal reporting, audit requirements, and process compliance

The Talent:

• Prior experience in administration, invoicing, billing, AR support, service coordination, or operations support
• Familiarity with SAP, ServiceMax, or other ERP/service systems will be highly advantageous
• IT-savvy and comfortable learning new systems
• Strong attention to detail and accuracy
• Good communication and coordination skills
• Ability to follow through on pending matters independently
• Able to start immediately or on short notice is highly advantageous

Next Steps:

• Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.
• Only shortlisted candidates will be notified.

Vanessa Lew
Direct Line: 6697 7933
EA License No: 91C2918
Personnel Registration Number: R25159290

Location: Bedok
Mon to Fri 8am to 5pm
Have AWS & good bonus
Fresh welcome! Training provided!
Serve existing customers only!

Responsibilities:

- Manage and maintain relationships with existing clients.

- Coordinate projects and ensure timely completion.

- Prepare quotations, proposals, and reports.

- Monitor sales and project data and provide analysis.

- Identify new business opportunities and support sales activities.

- Liaise with clients and internal teams to ensure smooth operations.

Requirements:

- Diploma or Degree in Engineering or equivalent.

- Fresh welcome as training provided

Only shortlisted candidates will be notified

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 
Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

• IT Service Delivery 

• Project Management 

• Vendor Management 

• Stakeholder Management 

• SLA 

Job Scope:

• Manage daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.

• Oversee service desk activities including incident management, service requests, system changes, and enhancements.

• Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.

• Monitor system performance, service availability, and operational risks to ensure infrastructure stability.

• Support hardware and software asset lifecycle management, including maintenance planning and upgrades.

• Assist in managing IT operational expenses, resource utilization, and service-related cost.

• Identify and implement process improvements to enhance operational efficiency and service quality.

• Ensure compliance with IT policies, certifications, audits, and governance requirements.

• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities.

• Participate in IT projects and ensure project timelines and deliverables are achieved.

• Coordinate with vendors and stakeholders on all IT-related matters to ensure smooth service operations.

• Provide timely reporting, issue escalation, and updates on service performance and operational matters.

• Able to provide after-hours and weekend support when required for incident management and critical operational matters.

• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent

• Possess ITIL / PMP certification is advantageous

• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations / Infrastructure Support

• Possess Stakeholder Management & Vendor Management experience

• Possess Project Management & SLA experience

• Knowledge of IT service management practices and operational standards

• Experience with ITSM tools such as ServiceNow is advantageous

• Strong analytical, troubleshooting, and problem-solving abilities

• Good communication, interpersonal and presentation skills

Other Information:

• Location: CBD

• Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button.

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

About the Job
You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.
• Attend to enquiries and requests from phone calls in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Work collaboratively as a team to clear all queues in the system promptly.
• Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
• Undertake projects or other responsibilities as assigned.

We are looking for people who
• Preferably ’A’ Leve ls or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.
• High level of integrity and takes accountability of work and good attitude. Work well independently as well as in a team.

Interest applicants, pls email updated resume to north@recruitexpress.com.sg
Thomas Tan
The Outsourcing Team
Recruit Express Pte Ltd
EA Lic: 99C4599

• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Duties:

• Patient registration, or scheduling of appointments
• Assisting doctors in consultation room
• Dispense medication
• Collecting payment
• Other ad hoc duties assigned

Working hours: Up to 34 hours per week from Monday – Saturday

Requirements:

• Min Nitec/ Dip in any field
• Able to work up to 34 hours per week (Mon-Sat)

Janeve

wa.me/6588183965

OR

Email me at janeve.ng@recruitexpress.com.sg

EA Personnel : Janeve Ng Choy Tong

C.E.I: R25159176

Company Registration No: 99C4599

Recruit Express Pte Ltd

Service Crew 
Basic Salary: $2800 - $3300
Working Days: 5 days work (rotate shift, off days: Sunday + 1 weekday)
Working Hours: 10am - 10pm (2 hours break, breakfast & lunch provided)
Working Location: Telok Ayer

Job Description:

• Greet customers and answer questions about the menu
• Assist customers with placing orders through their mobile phones when required
• Process payments and handle cashiering duties
• Serve food and beverages to customers
• Prepare homemade drinks and simple beverage items
• Clean tables, floors, and other areas of the establishment
• Maintain overall cleanliness and organisation of the dining and working areas
• Stock supplies and refill items such as condiments and napkins
• Assist with opening or closing duties as assigned
• Any other ad hoc duties assigned 

Requirements:

• Candidates with F&B working experience preferred
  

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Service Crew 
Basic Salary: $2800 - $3300
Working Days: 5 days work (rotate shift, off days: Sunday + 1 weekday)
Working Hours: 10am - 10pm (2 hours break, breakfast & lunch provided)
Working Location: Telok Ayer

Job Description:

• Greet customers and answer questions about the menu
• Assist customers with placing orders through their mobile phones when required
• Process payments and handle cashiering duties
• Serve food and beverages to customers
• Prepare homemade drinks and simple beverage items
• Clean tables, floors, and other areas of the establishment
• Maintain overall cleanliness and organisation of the dining and working areas
• Stock supplies and refill items such as condiments and napkins
• Assist with opening or closing duties as assigned
• Any other ad hoc duties assigned 

Requirements:

• Candidates with F&B working experience preferred
  

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Jobscope

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• On job training provided
• Start work within short notice

Rate: $10/hr
Monday to Friday Office Hours

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg


Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Duties:

• Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed
• Attend to Walk-In / phone enquiries
• Perform chaperon activities and assist in explaining the procedures to patients
• Support doctors in language translation when needed
• Proper maintenance of patients' records and drug inventory
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Adhere to SOPs and perform routine checks/audits within the clinic
• Responsible for daily operations matters and includes collating & compiling patient management indicators
• Assist in coverage of other facilities when required

Wokrking hours: 5.5 days office hours
Locations: East and Central

Requirements:

• Min N/O/A Levels/ Nitec/ Dip in any relevant qualifications
• Able to commit min 6 months

Janeve

wa.me/6588183965

OR

Email me at janeve.ng@recruitexpress.com.sg

EA Personnel : Janeve Ng Choy Tong

C.E.I: R25159176

Company Registration No: 99C4599

Recruit Express Pte Ltd

Responsibilities:

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient enquiries in a courteous and professional manner
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at Health monitoring station based on roster. Involved in taking height / weight and blood pressure for patients at Health monitoring station

Requirements:

• Minimum GCE ‘N’ level
• No exp needed, training provided
• Healthcare experience will be an advantage but not compulsory

$2500 (Fixed salary)

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Service Crew (Part Time)
Basic Salary: $1600 
Working Days: Mon - Fri
Working Hours: 10am - 3pm
Working Location: Telok Ayer

Job Description:

• Greet customers and answer questions about the menu
• Assist customers with placing orders through their mobile phones when required
• Process payments and handle cashiering duties
• Serve food and beverages to customers
• Prepare homemade drinks and simple beverage items
• Clean tables, floors, and other areas of the establishment
• Maintain overall cleanliness and organisation of the dining and working areas
• Stock supplies and refill items such as condiments and napkins
• Assist with opening or closing duties as assigned
• Any other ad hoc duties assigned 

Requirements:

• Candidates with F&B working experience preferred

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Responsibilities:

• Greet and welcome customers in a warm and professional manner
• Take customer orders accurately and efficiently
• Serve food and beverages promptly and courteously
• Handle customer inquiries, complaints, or feedback with a positive attitude
• Maintain cleanliness and organization in the dining area and service stations
• Process payments using POS systems and handle cash/credit transactions
• Restock and replenish service items as needed
• Perform opening and closing duties as assigned
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Prior experience in food service or hospitality is an advantage but not required
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

Whatsapp 91834574 for more information

We are seeking a customer-oriented technician with a strong command of English to join our team. Your primary responsibilities will include the repair and servicing of kitchen appliances and accessories. This role requires the ability to work independently and manage tasks efficiently.

• Customer-oriented, good communication in English
• Repair and servicing of kitchen appliances and accessories
• Able to work independently
• Class 3 driving license
• 12 days annual leave, bonus, AWS, medical benefits

WHO ARE WE?

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

WHO ARE WE LOOKING FOR?

The Service Crew is essential in maintaining the highest standards of service excellence within the outlet, ensuring customers' seamless and delightful experience.

YOUR RESPONSIBILITIES

Service Excellence:

• Deliver consistent and exceptional customer service standards by displaying a friendly, welcoming attitude and promptly addressing inquiries.
• Ensure a clean, organized, and always inviting environment within the outlet, adhering to hygiene and safety protocols.

Preparation Partner:

• Partner with the kitchen team to ensure timely preparation and cooking of food items before operational hours, maintaining quality and freshness.
• Uphold food safety standards, following recipes and procedures for food preparation.

Food Service Partner:

• Engage customers courteously, prepare orders accurately, and provide recommendations based on menu offerings.
• Address customer queries regarding menu items, ingredients, and special dietary requirements, ensuring an enjoyable dining experience.
• Serve orders promptly and accurately, paying attention to presentation and adhering to service standards.

Cashiering Duties:

• Process customer transactions accurately and handle payments efficiently.
• Maintain POS (Point-of-sale), reconcile sales transactions, and ensure the accuracy.

Flexibility and Team Support:

• Demonstrate adaptability by rotating through various job roles within the outlet to support operational needs and ensure a smooth workflow.
• Collaborate effectively with team members, assisting in tasks beyond designated roles to maintain operational efficiency.

WHY JOIN US?

• Monthly performance incentives for full-time service crew
• Annual Performance Bonus (Up to 2 months’ Salary)
• Guaranteed Annual Increment
• Nutritious staff meals
• Grooming allowance
• 100% sponsorship of Private Conversation Language lessons (English)
• Structured and Rapid Career Progression for High Performers
• Dedicated Training and Onboarding program
• Up to 100% Study Grants Sponsorship
• Medical and Leave benefits.
• Employee Perks and Discounts
• 0% Interest loans (Up to 10x of basic salary) *

* Quantum is based on individual performance and depending on each case

Responsibilities

• Advise appropriate service/repair requirements to meet customers’ needs
• Act as a key communication link between customers, workshop and parts department to assure responsiveness
• Monitor job progress and update customers on repair status
• Manage service documentation (repair orders, quotations, invoices, warranty claims, inspection reports)
• Any other tasks as assigned by manager

Requirements

• Minimum NITEC in Automotive Technology
• Good knowledge of motorcycle components
• Good interpersonal skills and ability to build strong client relationships
• Possess a valid class 2 driving licence

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage

Candidates must have electrical & electronics background with at least 1 year related work experience. You should have good knowledge in electronic equipment repair and able to conduct bench-test and trouble-shooting. Experience in crane industries will be an added advantage.

Requirements:

-         At least 1 year related working experience.

-         ITE in Electrical/Electronics and above

-         Must possess class 3 driving license

-         Strong troubleshooting and analytical skills to resolve technical problems

-         PC literate, ability to read technical drawings/procedures and use a variety of precision testing and measuring instruments.

-         Willing to sign contract for at least 1 year as overseas training is required.

Responsibilities:

-         Troubleshooting & repair of Radio Remote Control Equipment

-         Delivery / inventory control on spare parts

-         May require to perform equipment installation on site either local or overseas

-         Assist in setting up and up-keep the service centre cum warehouse, prepare quotations, updating the inventory list and training.

-         Training will be provided in house and factory in Germany.

Job Description

• Prepare and manage daily documents such as quotations, invoices, and delivery orders.

• Update job and project tracking sheets (e.g., installation schedules, servicing jobs).

• Assist in processing supplier orders, payments, and claims.

• Attend to customer inquiries via phone, WhatsApp, email.

• Handle after-sales service requests and plan the schedule.

• Plan, confirm, or adjust new client's installation dates; align schedules with internal team.

• Handle rescheduling, cancellations, or material shortages promptly; escalate issues when needed.

• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.

• Coordinate with factory manager to order materials for ongoing projects or installations when required.

• Arrange logistics for picking up or sending out stocks and materials to job sites.

• Work closely with the installation team to manage daily work schedules and logistics.

Qualifications

• O Level, diploma equivalent or above.

• Basic computer skills (Excel, Word, Email)

• Good collaborative skills and a team player.

• Ability to handle multiple tasks while working in a fast-paced environment.

• Able to start immediately

Job Type: Full-time

Service Crew (Part-Time)

Duration: 15 Jun 26 – 14 Sept 26
Salary: $2K per month
Location: near Eunos mrt

Customer Service Officer (Contract)

You will attend to phoneenquiries from our customers, effectively maintaining our Contact Centre’s highlevel of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

• Attend to enquiries and requests from phone calls in aprofessional and prompt manner.

• Update complete and accurate information on customerinteraction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised tocustomers.

• Alert management of issues and concerns that requireescalation for complete resolution.

• Work closely with stakeholders on the service requestrequirements.

• Deliver service requests within stipulated servicestandards.

• Work collaboratively as a team to clear all queues in thesystem promptly.

• Attend all compulsory training sessions and team huddlesas scheduled or requested by management to maintain service quality andoperational alignment.

• Undertake projects or otherresponsibilities as assigned.

We are looking for people who

• Min ’A’ Levels or Diploma holder with relevant workingexperience.

• Good interpersonal and communication skills.

• Possess a pleasant and cheerful disposition.

• Meticulous and detailed-oriented.

• High level of integrity and takes accountability of workand good attitude. Work well independently as well as in a team.

Interest applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599